Tillo Status

Tillo system status

All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API Operational

Tillo Hub Operational

Gift Code Hosting Operational

Tillo Content Operational

Content - UK Operational

Content - Europe Operational

Content - Scandinavia Operational

Content - USA & Canada Operational

Content - India Operational

Content - Australia & New Zealand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Tillo Hub Scheduled Maintenance May 23, 2024 05:00-05:30 BST

We will be undergoing infrastructure maintenance on our production environment to improve security and reliability of the environment.
We expect 0 downtime to the production environment, however there may be some instability with some processors during this time.
Posted on May 16, 2024 - 11:39 BST

Planned Processor Maintenance for Several US Brands Jun 13, 2024 07:00-10:00 BST

The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible for a short time via api and bulk buy.

1-800-Baskets.com®
1-800-Flowers.com
1-800-PetSupplies.com
Academy Sports + Outdoors
Adidas USA
Albertsons Companies
American Eagle®
Apple USA - Open Value
Athleta
AutoZone®
Bakers Square
Banana Republic
Bass Pro Shop
Bath & Body Works USA
Bed Bath & Beyond
Bier Markt
BJ's Restaurants
BURGER KING®
Cabela's Canada
Cadillac Bar
Callaway
Canyon Creek
Carnival Cruise Lines
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chipotle
Chuck E.Cheese's
Cost Plus World Market
Cracker Barrel Old Country Store
Dave & Buster's
Disney
Dominos
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Famous Dave's®
Foot Locker USA
Fruit Bouquets
GameStop
Gander Outdoors
GAP USA
Golf Town Canada
Groupon
Guitar Center
Hard Rock Cafe
Harley-Davidson
Harry & David
Harvey's
Home Depot Canada
Hooters
Hudson's Bay Canada
iFLY
IHOP®
IMVU Canada
Jack Astor's Bar and Grill
Jersey Mike's
Joe’s Crab Shack
Karma Koin
Kelsey's
Kobo
Kohl's Code
Lands' End USA
Lane Bryant
Legal Sea Foods
Macy's
Montana's
New York Fries
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
Omaha Steaks
Original Joe's
P.F Chang's
Panera Bread
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Pottery Barn
Raffles Hotels & Resorts
Reds Wine Tavern
Ruth's Chris Steak House
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Saks OFF 5th
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sony PlayStation
Soothe
South West Airlines
Speedy Cash (Speedway)
Spotify USA
State & Main
Steak 'n Shake
Stitch Fix®
Strip House
Swiss Chalet
Swissôtel Hotels & Resorts
T.G.I. Friday's®
Target USA
Texas Roadhouse
The Cheesecake Factory
The Children's Place Canada
The Container Store
The Home Depot
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
Tijuana Flats
TJX
TQ
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu USA
Walmart
Wayfair Canada
west elm
Williams Sonoma
Wine.com
Xbox Canada
Xbox Game Pass Ultimate
Xbox USA
Posted on May 15, 2024 - 17:34 BST

Past Incidents

May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

Planned Processor Maintenance for Farmfoods

Completed - The scheduled maintenance has been completed.
May 16, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 BST

Scheduled - The processor for Farmfoods have made us aware of planned maintenance whereby transactions may fail during this time. Once the maintenance window has passed, you may retry your orders.
May 16, 16:08 BST

Planned Processor Maintenance for Love2Shop

Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 BST

Scheduled - The processor for Love2Shop has made us aware regarding planned maintenance. The Love2Shop website and all redemptions, both in-store and online, will be out of service. You will not be able to purchase any Love2Shop codes via API or bulk buy.
May 14, 16:46 BST

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

Degradation of the Tillo hub

Resolved - This incident is now fully resolved, we will be providing a full RCA and follow up communications to all affected.
May 9, 19:32 BST

Update - All services are now operational and online, we are completing final testing and verification to make sure the incident is fully resolved.
May 9, 18:24 BST

Monitoring - We have completed deployment of a fix and are now testing to ensure that all services are running as expected.
May 9, 18:07 BST

Update - We are continuing to work on a fix for this issue. Another update will be supplied in 30 minutes.
May 9, 17:43 BST

Update - A fix is being worked on. Further updates will be posted in 30 mins.
May 9, 17:10 BST

Update - A fix has been identified, and we are working to push this into production urgently. We will provide a further update in 30 mins
May 9, 16:23 BST

Identified - The cause of the issue has been identified and we are currently working to resolve the issue. We will update within 30 minutes.
May 9, 15:53 BST

Update - We are aware of degradation of the Tillo hub and services. We are investigating this as our urgent priority and will update here when we know more.
May 9, 15:36 BST

Investigating - We are aware of degradation of the Tillo hub and services. We are investigating this on priority and will update here when we know more.
May 9, 14:56 BST

Unable to issue gift cards for Media Markt Portugal

Resolved - We've been told by the processor that this brand may be unavailable for up to 1-2 weeks. We have made the decision to resolve this Status Page incident, but please be aware that this issue is NOT resolved with the processor. This outage will be sent out in a catalogue update instead and once we've had confirmation the brand is back available we will put this in a catalogue update as well.
May 9, 11:26 BST

Investigating - We are currently seeing errors when issuing gift cards for Media Markt Portugal. We have disabled the brand temporarily while the processor is investigating this. As soon as we have more updates, we will post them here.
May 9, 09:47 BST

May 8, 2024

Planned Processor Maintenance for several US brands.

Completed - The scheduled maintenance has been completed.
May 8, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 BST

Scheduled - The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible via api and bulk buy.

Auntie Anne's
Baja Fresh
Bath & Body Works USA
Blimpie
Cake Beauty
Carvel
Cinnabon
Delta Airlines
Dunkin' Donuts
EA Play
Google Play USA
Grubhub
Home Chef
Kigso Games
L.L.Bean
Lobster Gram
Lyft
Macy's
Marshalls
McAlister’s
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
NFL® Shop
Nike USA
Nordstrom Rack
Princess Cruise Lines, Ltd.
REI
Ruby Tuesday
Schlotzsky’s
Sierra Trading Post
SiriusXM Radio
Spa & Wellness by Spa Week
Spafinder® Wellness 365™
Starbucks Canada
SweetFrog® Frozen Yogurt
T.J.Maxx
TacoTime®
Tim Horton's
Under Armour®
Whole Foods Market®
Xbox USA
Apr 9, 10:27 BST

Unable to issue gift cards for IKEA UK and Ireland

Resolved - Sales are going through successfully. This incident is resolved.
May 8, 10:59 BST

Monitoring - A fix has been implemented by the processor and we have enabled the brands again. We will monitor sales going through.
May 8, 09:45 BST

Update - We are continuing to investigate this.
May 8, 09:37 BST

Update - We are continuing to investigate this with the processor.
May 7, 16:32 BST

Update - The processor is still looking into this issue which affects both IKEA UK and IE.
May 7, 13:01 BST

Investigating - We are currently investigating errors when issuing gift cards for IKEA UK and Ireland. We have disabled the brand for now and contacted the processor. We will update this incident as we learn more.
May 7, 10:21 BST

Intermittent errors for multiple EU brands

Resolved - Transactions are going through successfully. This incident is resolved.
May 8, 09:37 BST

Investigating - We are currently seeing intermittent errors for multiple EU brands. The processors have been contacted.

The below list of brands is not complete and may be added to if we notice more errors for more brands:

Cepsa Spain
Despar Italy
Douglas Germany
FlixBus Germany
Fnac-Darty France
Intimissimi Italy
Megamark Italy
OVS
Smartbox Italy
May 7, 17:15 BST

May 7, 2024

May 6, 2024

Walmart/Sam’s Club Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 07:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 BST

Scheduled - Walmart/Sam's will be undergoing maintenance during this time and digital gift card transactions may fail. Please hold and/or reprocess your transactions once the maintenance windows have ended.
Apr 24, 20:13 BST

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.