We're aware that a number of transactions are currently stuck in a "processing" state and are taking longer than usual to complete. This issue occurred between 09.45-10.34 BST yesterday (28/07). Affected currencies: GBP USD AUD
Our team has identified the issue and is working to clear the backlog.
In the meantime:
Please don't retry or resubmit affected orders — they haven't failed, and resubmitting may create duplicates.
No action is needed on your side; stuck transactions will complete automatically once the backlog clears.
No funds have been lost — payments are held safely until the transaction completes.
We currently cannot cancel or refund these until the core issue has been resolved.
We'll send a further update when we have this. We apologise for the disruption.
Posted Jul 29, 2026 - 09:54 BST
This incident affects: Tillo Content (Content - UK, Content - USA & Canada, Content - Australia & New Zealand).