Tillo system status
Update - Asda are actively working to resolve this incident as soon as possible and ensure that all affected voucher balances are re-instated. As we have more information, we will continue to update this status page.
Jun 18, 2024 - 12:58 BST
Update - Asda are continuing to investigate this incident. We are continuing to working very closely with the brand to ensure that we can provide further updates and a full resolution as soon as possible.

The impact of this incident remains intermittent with Asda POS systems. Voucher sales through Tillo are unaffected.

Jun 18, 2024 - 09:58 BST
Update - Asda are continuing to investigate this incident. We are working very closely with the brand to ensure that we can provide further updates and a full resolution as soon as possible. The impact of this incident remains intermittent with Asda POS systems. Voucher sales through Tillo are unaffected.
Jun 17, 2024 - 19:47 BST
Investigating - Asda is continuing to investigate this incident, we have been made aware that there are intermittent In-store redemption errors continuing. As soon as we have a further update from Asda, we will post the update here.
Jun 17, 2024 - 16:14 BST
Monitoring - Asda have identified and resolved an issue with their in-store POS system as on PM 15.06.24. vouchers redeemed since this date will not be affected.

Asda are currently investigating the full scale of affected customers, at which point Asda have confirmed that all vouchers affected by this in-store incident will have their balance reinstated . As soon as we know more, a further update will be posted.

Jun 17, 2024 - 09:45 BST
Update - We are continuing to investigate this issue.
Jun 14, 2024 - 20:55 BST
Update - We are continuing to investigate this issue.
Jun 14, 2024 - 18:43 BST
Investigating - We have been made aware that Asda are currently experience errors with in-store redemptions, causing vouchers to be declined and the balance of the voucher depreciated.

Asda are aware of issues in store and are actively investigating. Any card balances that have been removed in error will be reinstated once the issue has been resolved.

We will update this incident as soon as we have further information.

Jun 14, 2024 - 17:21 BST

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Banking Service Provider ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Walmart/Sam’s Club Upcoming Maintenance Jun 18, 2024 22:00-22:30 BST
The processor has advised there will be maintenance to these retailers. Digital gift card transactions may fail during this time.
Posted on Jun 03, 2024 - 18:27 BST
Processor Maintenance For Multiple European Brands Jun 26, 2024 23:00 - Jun 27, 2024 03:00 BST
The processors of multiple European brands will be undertaking a period of scheduled maintenance, during which time the following brands will be unavailable via API and Bulk Buy;

Abbonamenti.it
Alì&Alìper Italy
Amicafarmacia Italy
Atrapalo Spain
Bennet Italy
Bimbostore Italy
Bol.com Belgium
Bol.com Netherlands
Boscolo Italy
Bottega Verde Italy
Bricocenter Italy
Calzedonia Italy
Calzedonia Slovakia
Carrefour ES
Carrefour FR
Carrefour Italy
Cepsa Spain
Circuito Vacanze Italy
Coccinelle Italy
Coin Italy
Conad Italy
De Bijenkorf Netherlands
Decathlon Italy
Despar Italy
Douglas Italy
Ecobnb Italy
El Corte Inglés Spain
ENI Italy
Esselunga Italy
EsserBella Profumerie Italy
Falconeri Italy
FlixBus Italy
Flixbus Spain
Fnac-Darty France
Frigerio Viaggi Network Italy
GameStop Italy
Giunti al Punto Italy
Guess Italy
Idea Shopping Italy
Idea Shopping Spain
Interflora Italy
Intimissimi Italy
Intimissimi Slovakia
Iper Italy
Italo Italy
Jollydays Austria
Kasanova Italy
Kiabi Italy
L'ERBOLARIO Italy
La Feltrinelli Italy
La Rinascente Italy
MANGO France
Mango Italy
MANGO Portugal
Mango Spain
Marionnaud.it
Media Markt Belgium
Media Markt Germany
Media Markt Netherlands
Media Markt Portugal
MediaWorld Italy
Megamark Italy
Mondadori Store Italy
MondoParchi Italy
NaturaSi Italy
Nintendo Italy
NutriBees Italy
OVS Italy
Pam Panorama Italy
PittaRosso Italy
PRENATAL Italy
Prenatal Portugal
Prenatal Spain
Q8 Italy
QC Terme Italy
QC Terme Soggiorni Italy
Rakuten TV
Rakuten TV IT
Salmoiraghi & Vigano' Italy
Scarpe&Scarpe Italy
Sephora Germany
Sephora Italy
Sephora Portugal
Sephora Spain
Signorvino
Sisley Italy
Smartbox Italy
Smartbox Spain
Spotify Austria
Spotify France
Spotify Italy
Spotify Spain
Tamoil Italy
Tannico.it
Tezenis
Tigotà Italy
TOYS CENTER Italy
Trony Italy
Unes Italy
United Colors of Benetton Italy
Upim Italy
VISTASì Italy
Weekendje Weg Belgium
Weekendje Weg Netherlands
Weg Germany
YELMO Spain
Zara Spain

Posted on Jun 18, 2024 - 12:51 BST
Past Incidents
Jun 18, 2024
Resolved - Transactions are going through successfully, this incident is resolved.
Jun 18, 16:49 BST
Monitoring - The issues with Flipkart India, Bigbasket India, Nykaa India & Makemytrip India have now been resolved. Fabindia & Allen Solly India have been enabled but we cant confirm if sales are going through yet.
Jun 18, 14:02 BST
Update - Makemytrip India has had a fix put in place. We have enabled the brand and are monitoring sales going through

Flipkart is still being worked on. Updates will follow as soon as we find out more.

Jun 18, 13:12 BST
Update - We have been told a fix has been put in place for the below brands. We have enabled them and will monitor sales going through.

Allen Solly India
Bigbasket India
Fabindia
Nykaa India

Makemytrip India and Flipkart India remain temporarily disabled as the investigation continues.

Jun 18, 12:16 BST
Update - We are continuing to investigate the errors. We have also seen errors for Makemytrip India and added this brand to this incident.

Full list of currently affected brands below:

Allen Solly India
Bigbasket India
Fabindia
Flipkart India
Makemytrip India
Nykaa India

The brands are temporarily disabled and we are awaiting further updates from the processors.

Jun 18, 09:50 BST
Update - We are seeing further errors for the below INR brands as well as Flipkart India:

Bigbasket India
Nykaa India
Fabindia
Allen Solly India

We have disabled these brands in the meantime while the processor is investigating this.

Jun 18, 09:20 BST
Investigating - We are currently seeing errors when issuing gift cards for Flipkart India. We have disabled the brand and contacted the processor. As soon as we have further updates we will post them here.
Jun 18, 08:57 BST
Jun 17, 2024
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 22:00 BST
Scheduled - The processor has advised there will be maintenance to these retailers. Digital gift card transactions may fail during this time.
Jun 3, 18:26 BST
Completed - The scheduled maintenance has been completed.
Jun 16, 18:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 BST
Scheduled - Digital gift card transactions may fail during these hours
Jun 3, 18:20 BST
Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 BST
Scheduled - The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible for a short time via api and bulk buy.

1-800-Baskets.com®
1-800-Flowers.com
1-800-PetSupplies.com
Academy Sports + Outdoors
Adidas USA
Albertsons Companies
American Eagle®
Apple USA - Open Value
Athleta
AutoZone®
Bakers Square
Banana Republic
Bass Pro Shop
Bath & Body Works USA
Bed Bath & Beyond
Bier Markt
BJ's Restaurants
BURGER KING®
Cabela's Canada
Cadillac Bar
Callaway
Canyon Creek
Carnival Cruise Lines
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chipotle
Chuck E.Cheese's
Cost Plus World Market
Cracker Barrel Old Country Store
Dave & Buster's
Disney
Dominos
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Famous Dave's®
Foot Locker USA
Fruit Bouquets
GameStop
Gander Outdoors
GAP USA
Golf Town Canada
Groupon
Guitar Center
Hard Rock Cafe
Harley-Davidson
Harry & David
Harvey's
Home Depot Canada
Hooters
Hudson's Bay Canada
iFLY
IHOP®
IMVU Canada
Jack Astor's Bar and Grill
Jersey Mike's
Joe’s Crab Shack
Karma Koin
Kelsey's
Kobo
Kohl's Code
Lands' End USA
Lane Bryant
Legal Sea Foods
Macy's
Montana's
New York Fries
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
Omaha Steaks
Original Joe's
P.F Chang's
Panera Bread
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Pottery Barn
Raffles Hotels & Resorts
Reds Wine Tavern
Ruth's Chris Steak House
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Saks OFF 5th
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sony PlayStation
Soothe
South West Airlines
Speedy Cash (Speedway)
Spotify USA
State & Main
Steak 'n Shake
Stitch Fix®
Strip House
Swiss Chalet
Swissôtel Hotels & Resorts
T.G.I. Friday's®
Target USA
Texas Roadhouse
The Cheesecake Factory
The Children's Place Canada
The Container Store
The Home Depot
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
Tijuana Flats
TJX
TQ
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu USA
Walmart
Wayfair Canada
west elm
Williams Sonoma
Wine.com
Xbox Canada
Xbox Game Pass Ultimate
Xbox USA

May 15, 17:34 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 BST
Scheduled - The processor for Love2Shop has made us aware regarding planned maintenance. The Love2Shop website and all redemptions, both in-store and online, will be out of service. You will not be able to purchase any Love2Shop codes via API or bulk buy.
Jun 10, 15:43 BST
Jun 12, 2024
Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 10:51 BST
Monitoring - The issues with all brands have now been resolved and we will monitor if sales are going through now.
Jun 11, 09:44 BST
Update - We are still seeing issues with Just Eat France & Takeaway.com Belgium however we are rolling out a fix soon. I will update this incident once its been rolled out.
Jun 10, 15:36 BST
Update - We are still seeing issues with Just Eat France & Takeaway.com Belgium. We will update this incident once we have more information.
Jun 10, 11:28 BST
Identified - The issues with Lieferando Germany & Thuisbezorgd Netherlands have been resolved and are now enabled. We are still seeing issues with Just Eat France & Takeaway.com Belgium and are still disabled.
Jun 8, 09:12 BST
Investigating - We are seeing some technical issues with Just Eat France, Takeaway.com Belgium, Lieferando Germany & Thuisbezorgd Netherlands. We have disabled the brands temporarily and will update this status page once we have more news.
Jun 7, 18:10 BST
Jun 10, 2024
Jun 9, 2024
Completed - The scheduled maintenance has been completed.
Jun 9, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 15:00 BST
Scheduled - Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
May 29, 16:43 BST
Jun 8, 2024
Jun 7, 2024
Resolved - I will close this incident and send a catalogue update if they are coming back online.
Jun 7, 10:44 BST
Investigating - Krispy Kreme have notified us that they are withdrawing their ''Krispy Kreme Original Glazed'', and ''Krispy Creme Choose your Own'' products from sale with immediate effect.

They are reviewing their gift card offering and we hope we'll be able to get them back on the Tillo network in the not too distant future, we apologise for the shorter notice than usual for the removal of these brands.

Please make sure to disable these products on your platform, we will send an email catalogue update when we have any further news on Krispy Kreme's plans for their gift card programme.

Jun 7, 10:42 BST
Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 09:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 17:00 BST
Scheduled - The below brands will be unavailable to purchase between 04/06/2024 17:00 BST - 05/06/2024 09:15 BST. This is due to a maintenance work being carried out.

Just Eat DE
Just Eat FR
Just Eat NL
Just Eat BE

Jun 4, 11:57 BST
Jun 4, 2024
Completed - The scheduled maintenance has been completed.
Jun 4, 22:28 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 BST
Scheduled - Digital gift card transactions may fail during this time
Jun 3, 18:24 BST