Tillo Status

Transactions temporarily paused for multiple INR brands

Update - The processor has advised that Apollo Pharmacy, Bata, Fabindia are now available again.

The below brands remain offline at this time. We will update when we have further information.

Amazon Pay India
Amazon Shopping India
Sep 23, 2026 - 12:55 BST

Update - We are continuing to work on a fix for this issue.
Sep 22, 2026 - 22:52 BST

Identified - The issue is still being worked on by the processor. We will update as soon as the brands are available again.
Sep 18, 2026 - 16:39 BST

Update - The processor has advised that the Flipkart INR issue has been resolved. We have enabled the brand.

The full list of brands still disabled is below:

Amazon Pay India
Amazon Shopping India
Apollo Pharmacy
Bata
Fabindia
Sep 16, 2026 - 16:14 BST

Update - The processor has advised that Flipkart INR is also affected: The full list of disabled INR brands is below:

Amazon Pay India
Amazon Shopping India
Apollo Pharmacy
Bata
Fabindia
Flipkart
Sep 16, 2026 - 09:26 BST

Update - Google Play India has been enabled, the below brands remain offline, while the processor works on a fix:

Amazon Pay India
Amazon Shopping India
Apollo Pharmacy
Bata
Fabindia
Sep 15, 2026 - 16:50 BST

Update - The processor is working on a fix and we will update here as soon as we have more information.
Sep 14, 2026 - 17:07 BST

Update - The processor has advised additional products are affected. The additional brands are as below;
Apollo Pharmacy
Bata
Fabindia
Google Play India
Sep 14, 2026 - 08:23 BST

Update - We are continuing to investigate this issue.
Sep 11, 2026 - 22:25 BST

Update - The processor is continuing to investigate the issue.
Sep 11, 2026 - 12:45 BST

Update - We are continuing to investigate this issue.
Sep 10, 2026 - 22:36 BST

Investigating - We are aware of elevated error rates affecting transaction requests across Amazon INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Amazon Pay India
Amazon Shopping India
Sep 10, 2026 - 17:52 BST

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Uptime over the past 90 days. View historical uptime.

Tillo API Operational

Tillo Hub Operational

Gift Code Hosting Operational

Tillo Content Operational

Content - UK Operational

Content - Europe Operational

Content - Scandinavia Operational

Content - USA & Canada Operational

Content - India Operational

Content - Australia & New Zealand Operational

Content - Middle East Operational

Banking Service Provider Operational

Tillo StoreFront Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance for brands across AUD, CAD, EUR, GBP, NZD, PLN, SEK & USD Sep `30`, `2026` `05:00`-`07:00` BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday, 30/09/2026 — 05:00 to 07:00 BST

The processor does not expect to see any downtime but there could be brief increases in response times

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

AUD:
Airbnb AU
Meta Horizon+ Subscription Australia
Meta Quest Australia
Twitch Australia
Uber Australia
Uber Eats Australia
Uber Rides Australia

CAD:
Airbnb Canada
Etsy Canada
Meta Quest Canada
Twitch Canada
Uber Eats Canada
Uber Rides Canada

EUR:
Airbnb Austria
Airbnb Belgium
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb Spain
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Netflix France
Netflix Germany
Netflix Italy
Netflix Spain
Twitch Austria
Twitch Belgium
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Uber Belgium
Uber France
Uber Germany
Uber Netherlands
Uber Portugal
Uber Rides Italy
Uber Spain

GBP:
Airbnb UK
Deliveroo
Etsy UK
Netflix UK
Twitch UK
Uber Eats
Uber Rides
Uber UK

NZD:
Airbnb New Zealand
Uber Eats New Zealand
Uber New Zealand
Uber Rides New Zealand

PLN:
Netflix Poland
Uber Poland

#258326
Posted on Sep 07, 2026 - 16:30 BST

Scheduled maintenance for multiple USD/CAD/AUD/NZD brands Oct `1`, `2026` `05:00`-`10:00` BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Thursday 1st October — 5am to 10am BST

During this period, orders may temporarily fail. We expect any disruption to last approximately hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

1-800-Baskets.com USA
1-800-Flowers.com USA
1-800-PetSupplies.com
Ace Hardware USA
adidas USA
Adidas USA URL
Aerie
Aeropostale
Air Canada
AirlineGift New Zealand
Albertsons Companies
AMC Theaters
American Eagle Outfitters USA
American Eagle®
Amtrak USA
Apple Gift Card Canada
Applebee's
Arby's USA
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
BarkBox USA
Barnes & Noble
Baskin-Robbins USA
Bass Pro Shop
Bath & Body Works USA
BCF Australia
Bed Bath & Beyond
Belk
Best Buy
Bier Markt
BJ's Restaurants USA
Blizzard Canada
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Bowlero USA
Brinker International
Build-A-Bear Workshop
Bunnings Australia
Burlington
Cadillac Bar
California Pizza Kitchen, Inc
Callaway
Camping World USA
Candy Crush USA
CanvasPop
Carnival Cruise USA
Carrabba's Italian Grill
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy USA
Chico's
Chili's
Chuck E.Cheese's
Coles Australia
Coles Group & Myer Australia
Columbia Sportswear USA
Cost Plus World Market
CVS Photo Card
Dave & Buster's
David Jones New Zealand
Delta Airlines
Disney
Dos Caminos
Dotti Australia
Dotti New Zealand
Drummond Golf Australia
Duck Donuts USA
Duke's Refresher + Bar
Dutch Bros Coffee
Earls Canada
East Side Mario's
eLearn New Zealand
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Fanatics Canada
Fastrack Experiences Australia
Fidira Australia
Fidira New Zealand
Fleming's Prime Steakhouse & Wine Bar
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golden Nugget USA
Golf Town Canada
Google Play Gift Code Australia
Great American Days USA
Groupon USA
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hotels.com US
HotelsGift New Zealand
Hulu
iFLY
IHOP®
IMVU Australia
IMVU Canada
IMVU New Zealand
Jack Astor's Bar and Grill
Jacqui E Australia
Jacqui E New Zealand
Jay Jays Australia
Jay Jays New Zealand
JCPenney
Joe’s Crab Shack
Just Jeans Australia
Just Jeans New Zealand
Karma Koin
Kathmandu New Zealand
Kelsey's
Kigso Canada
Kobo
Kobo Books Australia
Kobo New Zealand
Kogan Australia
La Maison Simons Canada
Lands' End
Lane Bryant
League of Legends Australia
League of Legends New Zealand
League of Legends USA
Legal Sea Foods
Lobster Gram
Lucky Brand US
Lululemon US
LUSH Canada
Lush US
Lyft Canada
Macpac Australia
Macpac New Zealand
Magazine Gold USA
Maggiano's
Mandarin Oriental Hotel Group US
Marshalls Canada
Mastermind Toys Canada
Maurices USA
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
Montana's
Nautica
Nautica USA URL
New York Fries
Nexon Game Card Australia
Nexon Game Card New Zealand
Nexon Game Card USA
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Office Depot/OfficeMax USA
Old Navy
Original Joe's
Outback Steakhouse
P.C. Richard and Son USA
Panda Express
Panera Bread
Papa John's
Papa Murphy's US
Paramount+ US
Peet's Coffee & Tea
Peter Alexander Australia
Peter Alexander New Zealand
Petro-Canada
Piccadilly
Pilot Flying J
Pinkberry
Portmans Australia
Portmans New Zealand
Pottery Barn USA
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Razer Gold Australia
Razer Gold Canada
Rebel Australia
Reds Wine Tavern
Regal Cinema USA
RentacarGift New Zealand
Restaurant.com USA
ROBLOX
Roblox Canada
Roblox New Zealand
Saks Fifth Avenue US
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
Sephora
Sephora USA
Shari's Berries USA
SIR Corp.
SiriusXM Radio
Skechers USA
Sling TV
Smiggle Australia
Smiggle New Zealand
Sobeys Canada
Soma USA
Sonic USA
Sony PlayStation
Southwest Airlines USA
Sportsman's Warehouse
Staples
State & Main
Strip House
Subway Canada
Subway USA
Super Card New Zealand
Supercheap Auto Australia
Supercheap Auto New Zealand
SweetFrog® Frozen Yogurt
Swiss Chalet
Swissôtel Hotels & Resorts
T2 Tea Australia
T2 Tea New Zealand
Texas Roadhouse USA
The Children's Place Canada
The Home Depot USA
The Landing Restaurant Group
The Pickle Barrel
The Popcorn Factory
The Super Card Australia
The Ultimate Dining Card
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
TQ
Ulta
United Parks & Resorts USA
Uno Chicago Grill
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens Restricted Spend US
Walgreens USA
Walmart
Walmart Canada
Wayfair Canada
west elm
White House Black Market
Winners Canada
World of Warcraft Canada
Xbox eGift USA
Xbox Game Pass Core US
Xbox Game Pass Essential
Xbox Game Pass Essential Canada
Xbox Game Pass Essential Canada (FR)
XBOX Game Pass Essential New Zealand
Xbox Game Pass Premium Canada
Xbox Game Pass Premium USA
Xbox Game Pass Ultimate New Zealand
Xbox Game Pass Ultimate US
Xbox New Zealand
Xbox USA
Yankee Candle
Zaxby's USA
Posted on Sep 24, 2026 - 09:31 BST

Scheduled maintenance for multiple USD/CAD/AUD/NZD Oct `6`, `2026` `05:00`-`10:00` BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Tuesday 6th October — 5am to 10am BST

During this period, orders may temporarily fail. We expect any disruption to last approximately hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

1-800-Baskets.com USA
1-800-Flowers.com USA
1-800-PetSupplies.com
Ace Hardware USA
adidas USA
Adidas USA URL
Aerie
Aeropostale
Air Canada
AirlineGift New Zealand
Albertsons Companies
AMC Theaters
American Eagle Outfitters USA
American Eagle®
Amtrak USA
Apple Gift Card Canada
Applebee's
Arby's USA
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
BarkBox USA
Barnes & Noble
Baskin-Robbins USA
Bass Pro Shop
Bath & Body Works USA
BCF Australia
Bed Bath & Beyond
Belk
Best Buy
Bier Markt
BJ's Restaurants USA
Blizzard Canada
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Bowlero USA
Brinker International
Build-A-Bear Workshop
Bunnings Australia
Burlington
Cadillac Bar
California Pizza Kitchen, Inc
Callaway
Camping World USA
Candy Crush USA
CanvasPop
Carnival Cruise USA
Carrabba's Italian Grill
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy USA
Chico's
Chili's
Chuck E.Cheese's
Coles Australia
Coles Group & Myer Australia
Columbia Sportswear USA
Cost Plus World Market
CVS Photo Card
Dave & Buster's
David Jones New Zealand
Delta Airlines
Disney
Dos Caminos
Dotti Australia
Dotti New Zealand
Drummond Golf Australia
Duck Donuts USA
Duke's Refresher + Bar
Dutch Bros Coffee
Earls Canada
East Side Mario's
eLearn New Zealand
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Fanatics Canada
Fastrack Experiences Australia
Fidira Australia
Fidira New Zealand
Fleming's Prime Steakhouse & Wine Bar
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golden Nugget USA
Golf Town Canada
Google Play Gift Code Australia
Great American Days USA
Groupon USA
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hotels.com US
HotelsGift New Zealand
Hulu
iFLY
IHOP®
IMVU Australia
IMVU Canada
IMVU New Zealand
Jack Astor's Bar and Grill
Jacqui E Australia
Jacqui E New Zealand
Jay Jays Australia
Jay Jays New Zealand
JCPenney
Joe’s Crab Shack
Just Jeans Australia
Just Jeans New Zealand
Karma Koin
Kathmandu New Zealand
Kelsey's
Kigso Canada
Kobo
Kobo Books Australia
Kobo New Zealand
Kogan Australia
La Maison Simons Canada
Lands' End
Lane Bryant
League of Legends Australia
League of Legends New Zealand
League of Legends USA
Legal Sea Foods
Lobster Gram
Lucky Brand US
Lululemon US
LUSH Canada
Lush US
Lyft Canada
Macpac Australia
Macpac New Zealand
Magazine Gold USA
Maggiano's
Mandarin Oriental Hotel Group US
Marshalls Canada
Mastermind Toys Canada
Maurices USA
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
Montana's
Nautica
Nautica USA URL
New York Fries
Nexon Game Card Australia
Nexon Game Card New Zealand
Nexon Game Card USA
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Office Depot/OfficeMax USA
Old Navy
Original Joe's
Outback Steakhouse
P.C. Richard and Son USA
Panda Express
Panera Bread
Papa John's
Papa Murphy's US
Paramount+ US
Peet's Coffee & Tea
Peter Alexander Australia
Peter Alexander New Zealand
Petro-Canada
Piccadilly
Pilot Flying J
Pinkberry
Portmans Australia
Portmans New Zealand
Pottery Barn USA
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Razer Gold Australia
Razer Gold Canada
Rebel Australia
Reds Wine Tavern
Regal Cinema USA
RentacarGift New Zealand
Restaurant.com USA
ROBLOX
Roblox Canada
Roblox New Zealand
Saks Fifth Avenue US
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
Sephora
Sephora USA
Shari's Berries USA
SIR Corp.
SiriusXM Radio
Skechers USA
Sling TV
Smiggle Australia
Smiggle New Zealand
Sobeys Canada
Soma USA
Sonic USA
Sony PlayStation
Southwest Airlines USA
Sportsman's Warehouse
Staples
State & Main
Strip House
Subway Canada
Subway USA
Super Card New Zealand
Supercheap Auto Australia
Supercheap Auto New Zealand
SweetFrog® Frozen Yogurt
Swiss Chalet
Swissôtel Hotels & Resorts
T2 Tea Australia
T2 Tea New Zealand
Texas Roadhouse USA
The Children's Place Canada
The Home Depot USA
The Landing Restaurant Group
The Pickle Barrel
The Popcorn Factory
The Super Card Australia
The Ultimate Dining Card
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
TQ
Ulta
United Parks & Resorts USA
Uno Chicago Grill
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens Restricted Spend US
Walgreens USA
Walmart
Walmart Canada
Wayfair Canada
west elm
White House Black Market
Winners Canada
World of Warcraft Canada
Xbox eGift USA
Xbox Game Pass Core US
Xbox Game Pass Essential
Xbox Game Pass Essential Canada
Xbox Game Pass Essential Canada (FR)
XBOX Game Pass Essential New Zealand
Xbox Game Pass Premium Canada
Xbox Game Pass Premium USA
Xbox Game Pass Ultimate New Zealand
Xbox Game Pass Ultimate US
Xbox New Zealand
Xbox USA
Yankee Candle
Zaxby's USA
Posted on Sep 24, 2026 - 09:33 BST

Past Incidents

Sep `24`, `2026`

B&M transactions temporarily suspended

Resolved - This issue has been resolved.
Sep 24, 12:43 BST

Monitoring - A fix has been implemented - the brand has been re-enabled and we are monitoring transactions.
Sep 24, 12:15 BST

Investigating - Transactions for B&M have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Sep 23, 09:48 BST

Sep `23`, `2026`

Norwegian, Swedish, Danish and Finnish transactions intermittently failing.

Resolved - This incident is now resolved.
Sep 23, 17:21 BST

Monitoring - A fix has been implemented for this issue, the brands have been re-enabled, and we are now monitoring transactions.
Sep 23, 14:57 BST

Investigating - We are currently investigating an issue with the processing behind several EUR brands. Primarily Norwegian, Swedish, Danish and Finnish products. They have been temporarily disabled whilst we investigate this issue with the processor(s).

The full list is available below.

A.C. Perch’s Thehandel Norway

Åhléns Sweden

Akademibokhandeln Sweden

Albrekts Guld Sweden

Alt For Damerne Denmark

Arven Norway

Australian Bodycare Denmark

Australian Bodycare Norway

Australian Bodycare Sweden

BabySam Denmark

Badmintonshoppen Sweden

Badmintonshoppen.dk Denmark

Bamse Sweden

Basserne Denmark

Bik Bok Finland

BikBok Sweden

BingoLotto Sweden

Blockbuster Finland

Blockbuster Norway

Blockbuster Sweden

Bodystore.com Sweden

Bokkilden.no

Bokus Sweden

Boligliv Denmark

Bookis Norway

Boozt Denmark

Boozt Finland

Boozt Norway

Booztlet Denmark

Booztlet Finland

Booztlet Norway

Booztlet Sweden

Brandmännens Cancerfond Sweden

Café Vivaldi Denmark

Campanyon Denmark

Campanyon Norway

Campanyon Sweden

Carlings Finland

Carlings Norway

Carlings Sweden

Cervera Norway

Cervera Sweden

Clas Ohlson Finland

Clas Ohlson Norway

Clas Ohlson Sweden

CO2Esto Finland

Comwell Hotels Denmark

Coolstuff Denmark

Coolstuff Finland

Coolstuff Norway

Coolstuff Sweden

Countryside Hotels Sweden

Cubus Finland

Cubus Norway

Cubus Sweden

Daells Bolighus Denmark

Dansommer Denmark

DataFlora Finland

Designtorget Sweden

DFDS Denmark

DFDS Norway

Diakonissalaitos Finland

Din Sko Norway

Din Sko Sweden

DinTidning.se

Ditur.dk Denmark

Ditur.se Sweden

Djur & Natur - Upplevelse.com Sweden

Donald Duck & Co. Sweden

Donkey Republic Denmark

Dressmann Finland

Dressmann Norway

Dressmann Sweden

Drømmeland Denmark

DubbelTriss Sweden

Early Bird Denmark

Elefun.dk Denmark

Elefun.se Sweden

Elgiganten Denmark

EM Home Sweden

Euroman Denmark

Eurowoman Denmark

F.C. København Denmark

Fiksuruoka Finland

Filmweb Kinoklubb Norway

Filmweb Norway

Finlayson Finland

Fint och Billigt Sweden

Fit Living Denmark

Fitnesstukku Finland

Flipp.dk

Flipp.se

foodora Norway

Foodora Sweden

Frelsesarmeen Norway

Friluftsland Denmark

Gastro Denmark

Gateau Sweden

Gekås Ullared Sweden

GetInspired Norway

Ginza Sweden

Glitter Denmark

Glitter Finland

Glitter Norway

Glitter Sweden

Globe Hope Finland

Goal Denmark

Gokart Sweden

Gorilla Wear Finland

Grandparfymeri Sweden

Granngården Sweden

GreenMobility Denmark

Guldcenter.dk Denmark

Guldfynd Sweden

Gymgrossisten.com Norway

Gymgrossisten.com Sweden

Hairlekiini Finland

Hallbergs Guld Sweden

Hälsa & Skönhet - Upplevelse.com Sweden

HelloFresh Denmark

HelloFresh Norway

HelloFresh Sweden

Hemmets Journal Sweden

Hendes Verden Denmark

Her & Nu Denmark

Himokselle Finland

Hiusverkko Finland

Hjem-IS Denmark

Hjemmet Denmark

Hotels Online Denmark

Hotels Online Finland

Hotels Online Norway

Hotels Online Sweden

Hungerprojektet Sweden

Hus & Hem Sweden

Icakuriren Sweden

IKEA Denmark

IKEA Finland

ILVA Denmark

ILVA Sweden

Imerco Denmark

Interflora Sweden

Ismageriet Denmark

JACK & JONES Denmark

Jack & Jones Finland

JACK & JONES Norway

JACK & JONES Sweden

Jernia Norway

Jula Norway

Jula Sweden

Junkyard Finland

Junkyard Norway

Junkyard Sweden

Jupiter Cykler Denmark

JYSK Denmark

JYSK Finland

JYSK Norway

JYSK Sweden

KAUFMANN Denmark

KAUFMANN Sweden

Kids-World Denmark

Kids-world Finland

Kids-world Sweden

Kirppu Denmark

Kledjut Finland

Korsholm Jagt & Fiskeri Denmark

Kosing Digital Sweden

Kreftforeningen Norway

Kultur & Livsstil - Upplevelse.com Sweden

Lalandia Denmark

Lindex Finland

Lindex Norway

Lindex Sweden

Lirum Larum Leg Denmark

Lirum Larum Leg Norway

Lohja Spa & Resort Finland

Lucky Lips Denmark

Lumoava Finland

Lumoava x Moomin Finland

Luonkos Finland

Magasin Denmark

Makia Finland

Mat & Dryck - Upplevelse.com Sweden

Matas Denmark

McDonald's Denmark

McDonald's Finland

McDonald's Norway

McDonald's Sweden

Miele Denmark

Miele Sweden

Mindfully Sweden

MitBlad.dk

Motonet Finland

Motor & Flyg - Upplevelse.com Sweden

Music video Sweden

My Fashion Finland

My Fashion Norway

My Fashion Sweden

Mysteeri Finland

NAME IT Denmark

NAME IT Finland

NAME IT Norway

NAME IT Sweden

Naturkompaniet Sweden

NiceBeauty Norway

NiceBeauty.se Sweden

NiceHair.dk Denmark

Nickes.com Sweden

Nöjesresor Sweden

Nordisk Film Bio Sweden

Nordisk Film Tour Denmark

Normal Finland

Norsk Folkehjelp Donation Norway

Novasol Denmark

Osteofysio Finland

Out of Bounds Denmark

Out of Bounds Sweden

Outnorth Denmark

Outnorth Finland

Outnorth Norway

Outnorth Sweden

Padelshoppen.com Denmark

PadelXpert Sweden

Pandaliving Denmark

Panduro Hobby Denmark

Panduro Hobby Norway

Panduro Hobby Sweden

Partioaitta Finland

PIECES Denmark

PIECES Finland

PIECES Norway

PIECES Sweden

Pitaya Denmark

Plantagen Sweden

Plantasjen Norway

Pling Denmark

Pro Outdoor Denmark

Profiili Palvelut Finland

Puhti Finland

Punainen Risti Finland

Punainen Risti Lahjoituskortti Finland

qUINT Denmark

qUINT Sweden

Radiohjälpen Sweden

Red Cross Donation Denmark

Redd Barna Donation Norway

Reshopper - Everything for Kids DK Gift Card

Reshopper - Everything for Mum DK Gift Card

Reshopper - Everything for your home DK Gift Card

Restaurant Flammen Denmark

Restaurantguidens Denmark

RITO Denmark

RITO Norway

RITO Sweden

Röda Korset Sweden

RoyalDesign Finland

RoyalDesign Norway

RoyalDesign Sweden

Røde Kors Donation Norway

Rum Denmark

Ruokaboksi Finland

Saaren Taika Finland

Saxo Denmark

Saxo Premium Denmark

SELECTED FEMME/HOMME Gavekort Denmark

SELECTED Finland

SELECTED Norway

SELECTED Sweden

Sephora Denmark

SF Anytime Denmark

SF Anytime Finland

SF Anytime Norway

SF Anytime Sweden

Sif Jakobs Jewellery Denmark

Sif Jakobs Jewellery Sweden

Sinful Norway

Sinful Sweden

Singa Finland

Skopunkten Norway

Skopunkten Sweden

Small Danish Hotels Denmark

SmartaSaker Denmark

SmartaSaker Finland

SmartaSaker Norway

SmartaSaker Sweden

Soffadirekt Sweden

SOS-Barnebyer Donation Norway

Sport & Fritid - Upplevelse.com Sweden

Sport24 Denmark

Stadium Finland

Stadium Outlet Sweden

Stadium Sweden

Steamrex Denmark

Stjärnurmakarna Sweden

Suomalainen Kirjakauppa Finland

SuperGavekortet Denmark

SuperGavekortet Norway

SuperLahjakortti Finland

SuperPresentkortet Sweden

Sverigelotten Sweden

Sweet & Good Sweden

TableToday Sweden

Tallink och Silja Line Sweden

Tallink Silja Line Sweden

Tennisshoppen.dk Denmark

The Jewellery Room Denmark

The Jewellery Room Europe

The Jewellery Room Norway

Tivoli Denmark

Tokmanni Finland

Tradera Sweden

Treenaakotona Finland

Trendhim Denmark

Trendhim Finland

Trendhim Norway

Trendhim Sweden

Trisslotter Sweden

TUI Denmark

TUI Finland

TUI Norway

TUI Sweden

TV 2 Play Denmark

Unisport Denmark

Unisport Finland

Unisport Norway

Unisport Sweden

Upplevelse.com Sweden

Ur & Penn Sweden

Verkkokauppa Finland

VERO MODA Denmark

VERO MODA Finland

VERO MODA Norway

VERO MODA Sweden

VILA Denmark

VILA Finland

VILA Norway

VILA Sweden

Volt Finland

Volt Norway

Vores Børn Denmark

Waku-Organics Finland

Wallmans Denmark

Wasaline Finland

Wasaline Sweden

Weekendresor & Övernattning - Upplevelse.com Sweden

Wolt Sweden

Wonder Living Denmark

WWF Donation Denmark

WWF Norway

XL Bygg Sweden

XXL Sport & Vildmark Sweden

XXL Sport & Villmark Norway

XXL Sports & Outdoor Finland
Sep 23, 13:23 BST

Sep `22`, `2026`

Sep `21`, `2026`

Partial disruption to transactions across multiple USD brands

Resolved - This incident has been resolved.
Sep 21, 22:18 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 18:35 BST

Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:
USD
Abercrombie & Fitch USA
Academy Sports + Outdoors USA
Advance Auto Parts
Alamo Drafthouse Cinemas USA
Apple Gift Card USA
Aquarium
Auntie Anne's
AutoZone®
Babin's Seafood House
Baja Fresh
Beans & Brews
Benihana USA
Bertucci's®
Black Angus USA
Blaze Pizza USA
Blimpie
Bloomingdales USA
Boscov
Bravo Italian Kitchen
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Burger King USA
Cabela's
Carter's
Carvel
Catherine's USA
Chart House (Landry's Brand)
Cheddar's Scratch Kitchen
Chevron and Texaco USA
Chipotle USA
Cinemark
Cinnabon
Cold Stone Creamery®
Cousins Subs USA
Cracker Barrel USA
Crate and Barrel
Crumbl USA
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Dominos
Drybar USA
DSW
Factor US
Famous Dave's®
Famous Footwear USA
Fanatics
Fanatics MLB Shop USA
Fanatics NFL Shop USA
Fanatics NHL Shop USA
Fandango
Finish Line USA
Firebirds Wood Fired Grill USA
Five Guys USA
Fricker's
GameStop USA
GigSky USA
GNC USA
Go Play Golf USA
Goodcents Deli USA
GoTo Foods
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hannaford
HelloFresh USA
Hollister
Home Chef
HomeGoods USA
Hopcat
Hot Topic
iFIT - Pro 1 Month Membership $39 eGift Card
iFIT - Pro 1 Year Membership $396 eGift Card
iFIT - Train 1 Month Membership $15 eGift Card
iFIT - Train 1Y Membership $144 eGift Card
IMVU
J. Christopher's USA
Jamba Juice
Jersey Mikes USA
Jiffy Lube®
Jtv.Com
Kay Jewelers USA
Kendra Scott USA
KFC USA
Kirkland's
KOBO USA
Kohl's
Kona Grill
Krispy Kreme
La Griglia
Landry's
Lazy Dog Restaurant USA
Lettuce Entertain You Restaurant Group USA
LongHorn Steakhouse®
Lyft
Macaroni Grill USA
Macy's USA
Main Event USA
Margaritaville
Marshalls USA
McAlister’s
McCormick & Schmick's
Melting Pot USA
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Morton's The Steakhouse
Office Max / Depot USA
Olive Garden®
Omaha Steaks
OshKosh B'gosh
Pacific Sunwear
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Petco
Petsmart
PGA TOUR USA
Puckett's Grocery
Qdoba
Quiznos USA
Rainforest Cafe®
Ray-Ban
Razer Gold
Red Lobster
Red Robin
Rent The Runway USA
River Crab Blue Water Inn
Rubio’s Coastal Grill
Ruby Tuesday
Ruth's Chris Steak House
Saltgrass Steak House®
Schlotzsky’s
Seasons 52®
Shoney's
Shutterfly
Simms Steakhouse USA
Smashburger USA
Smoothie King USA
Starbucks USA
Steak 'n Shake
Sunglass Hut USA
T.J.Maxx USA
Taco Bell USA
Target
The Cheesecake Factory
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Tractor Supply USA
Under Armour USA
Valorant
Vic & Anthony's
W.W. Cousins
Williams-Sonoma Brands USA
Willie G's
Wondery
Worldwide Golf USA
Xbox Cash Card USA
Xbox Cash USA
Yard House
Zappos.com
ZWILLING USA

#265086
Sep 21, 16:15 BST

Elevated error rates for multiple brands across AUD, CAD, GBP & USD transactions

Resolved - This incident has now been resolved.
Sep 21, 09:32 BST

Monitoring - A fix has been implemented and URLs should no longer be showing any restriction errors. Please ask customers to refresh the page if they this is still showing, and this should resolve the issue.
Sep 18, 16:40 BST

Update - These brands have been enabled. The processor is continuing to investigate the error messages returned on the URLs.
Sep 18, 13:50 BST

Update - These brands have been temporarily disabled while we work with the processor to investigate.
Sep 18, 13:32 BST

Investigating - We are aware that some vouchers are returning an error message when trying to access via the URL. We have contacted the processor who have confirmed they are investigating the issue.

We are investigating the root cause of the issue and will update you as we have more information.

Brands which might be affected are below;

AUD:
7 Eleven Australia
Accor Australia
Adore Beauty Australia
Adrenaline Australia
Airalo Asia Global Card Australia
Airalo Australia
Airalo Discover Global Australia
Airalo EU Global Card Australia
Airalo Indonesia Global Australia
Airalo Japan Global Australia
Airalo New Zealand Global Australia
Airalo Thailand Global Australia
Airalo US Australia
Allkinds Australia
Amart Furniture Australia
Angus & Coote Australia
Apple Australia
Auto Barn Australia
Aveda (EL) Australia
Betta Electrical Australia
Big Swing Golf Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Bras N Things Australia
BWS Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Collins Bookseller Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Designer Boys Australia
DoorDash Australia
Dr. Martens Australia
Dusk Australia
Dymocks Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Factorie Australia
Flight Centre Australia
Foot Locker Australia
Forever New Australia
freedom Australia
Gift A Restaurant Switch Australia
Gift A Restaurant Switch Brisbane
Gift A Restaurant Switch Melbourne
Gift A Restaurant Switch Perth
Gift A Restaurant Switch Sydney
Goldmark Australia
Harris Farm Australia
Harvey Norman Australia
HelloFresh Australia
Hoyts Australia
Hubbl Australia
Hype DC Australia
IGA Australia
IKEA Australia
Intersport Australia
iSubscribe Australia
Jaycar Australia
JB Hi-Fi Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
LULULEMON Australia
LUSH Australia
Luxury Escapes Australia
LYCA ESIM KIT Australia
M.A.C Australia
Mac by Myer Australia
Merrel Australia
Michael Hill Jewellers Australia
Minecraft Minecoins Australia
Minecraft: Java & Bedrock PC edition Australia
MITRE 10 Australia
Myer Australia
Naked Wines Australia
NordVPN Australia
Nude Lucy
Oakley Australia
Officeworks Australia
Opsm Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Puma Australia
Red Balloon Australia
Restaurant Choice Australia
Ripcurl Australia
Roblox Australia
Seed Australia
Seed Hertiage Australia
Sephora Australia
Shein Australia
Shell Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Sports Direct Australia
Sportspower
Strandbags Australia
Stylerunner Australia
SUBTYPE Australia
Sunglass Hut Australia
Target Australia
Temple & Webster Australia
The Athletes Foot Australia
The Gift of Fun Australia
The Good Guys Australia
The Iconic Australia
The Wine Collective Australia
Total Tools Australia
Toyworld Australia
UGG Australia
Vans Australia
Village Cinema Australia
Webjet Australia
Woolworths Supermarket Australia
Woolworths WISH Australia

CAD:
Best Buy URL only Canada
Best Buy URL only Canada (FR)
Cactus Club Cafe Canada
Cactus Club Cafe Canada (Fr)
Decathlon Canada
Decathlon Canada (Fr)
Dynamite Clothing Canada
Dynamite Clothing Canada (FR)
EB Games® Canada
EB Games® Canada (FR)
Farm Boy Canada
Farm Boy Canada (FR)
Garage Canada
Garage Canada (FR)
Guess Canada
Guess Canada (Fr)
Harry Rosen Canada
Harry Rosen Canada (Fr)
Joey's Restaurants Canada
Joey's Restaurants Canada (Fr)
Kernels Popcorn Canada
Kernels Popcorn Canada (Fr)
La Senza Canada
La Senza Canada (FR)
La Vie En Rose Canada
La Vie En Rose Canada (Fr)
Landmark Cinemas Canada
Landmark Cinemas Canada (FR)
Local Public Eatery Canada
Mark's Work Wearhouse eGift Canada
Pizza Pizza Ltd Canada
Pizza Pizza Ltd Canada (Fr)
Porter Airlines Canada
Porter Airlines Canada (FR)
SAIL Canada
SAIL Canada (Fr)
Skip eGift Canada
Skip eGift Canada (FR)
Sportchek Canada
Valorant Canada
Xbox Canada

GBP:
Boots Online
Disney+ UK
Iceland
Lululemon UK
Lush UK
Morrisons
Nando's UK
ODEON
Superdry

USD:
Abercrombie & Fitch USA
Academy Sports + Outdoors USA
Advance Auto Parts
Alamo Drafthouse Cinemas USA
Apple Gift Card USA
Aquarium
Auntie Anne's
AutoZone®
Babin's Seafood House
Baja Fresh
Beans & Brews
Benihana USA
Bertucci's®
Black Angus USA
Blaze Pizza USA
Blimpie
Bloomingdales USA
Boscov
Bravo Italian Kitchen
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Burger King USA
Cabela's
Carter's
Carvel
Catherine's USA
Chart House (Landry's Brand)
Cheddar's Scratch Kitchen
Chevron and Texaco USA
Chipotle USA
Cinemark
Cinnabon
Cold Stone Creamery®
Cousins Subs USA
Cracker Barrel USA
Crate and Barrel
Crumbl USA
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Dominos
Drybar USA
DSW
Factor US
Famous Dave's®
Famous Footwear USA
Fanatics
Fanatics MLB Shop USA
Fanatics NFL Shop USA
Fanatics NHL Shop USA
Fandango
Finish Line USA
Firebirds Wood Fired Grill USA
Five Guys USA
Fricker's
GameStop USA
GigSky USA
GNC USA
Go Play Golf USA
Goodcents Deli USA
GoTo Foods
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hannaford
HelloFresh USA
Hollister
Home Chef
HomeGoods USA
Hopcat
Hot Topic
iFIT - Pro 1 Month Membership $39 eGift Card
iFIT - Pro 1 Year Membership $396 eGift Card
iFIT - Train 1 Month Membership $15 eGift Card
iFIT - Train 1Y Membership $144 eGift Card
IMVU
J. Christopher's USA
Jamba Juice
Jersey Mikes USA
Jiffy Lube®
Jtv.Com
Kay Jewelers USA
Kendra Scott USA
KFC USA
Kirkland's
KOBO USA
Kohl's
Kona Grill
Krispy Kreme
La Griglia
Landry's
Lazy Dog Restaurant USA
Lettuce Entertain You Restaurant Group USA
LongHorn Steakhouse®
Lyft
Macaroni Grill USA
Macy's USA
Main Event USA
Margaritaville
Marshalls USA
McAlister’s
McCormick & Schmick's
Melting Pot USA
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Morton's The Steakhouse
Office Max / Depot USA
Olive Garden®
Omaha Steaks
OshKosh B'gosh
Pacific Sunwear
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Pep Boys USA
Petco
Petsmart
PGA TOUR USA
Puckett's Grocery
Qdoba
Quiznos USA
Rainforest Cafe®
Ray-Ban
Razer Gold
Red Lobster
Red Robin
Rent The Runway USA
River Crab Blue Water Inn
Rubio’s Coastal Grill
Ruby Tuesday
Ruth's Chris Steak House
Saltgrass Steak House®
Schlotzsky’s
Seasons 52®
Shoney's
Shutterfly
Simms Steakhouse USA
Smashburger USA
Smoothie King USA
Starbucks USA
Steak 'n Shake
Sunglass Hut USA
T.J.Maxx USA
Taco Bell USA
Target
The Cheesecake Factory
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Tractor Supply USA
Under Armour USA
Valorant
Vic & Anthony's
W.W. Cousins
Williams-Sonoma Brands USA
Willie G's
Wondery
Worldwide Golf USA
Xbox Cash Card USA
Xbox Cash USA
Yard House
Zappos.com
ZWILLING USA

#264291
Sep 18, 13:14 BST

Sep `20`, `2026`

No incidents reported.

Sep `19`, `2026`

No incidents reported.

Sep `18`, `2026`

IKEA UK transactions temporarily suspended

Resolved - This incident has been resolved.
Sep 18, 19:40 BST

Monitoring - A fix has been implemented and URLs should be working with no errors. If any customers are still seeing the access restricted message, please ask them to refresh to resolve.
Sep 18, 16:41 BST

Investigating - Transactions for IKEA UK have been temporarily paused while we investigate an issue affecting access to the gift cards. Our team is actively working alongside the processor to identify the cause and restore availability.
Sep 18, 11:07 BST

Reward Pass transactions temporarily suspended

Resolved - This incident has been resolved
Sep 18, 10:26 BST

Monitoring - A fix has been implemented. We have enabled the brand and are monitoring transactions.
Sep 18, 10:03 BST

Update - As yet we do not have an ETA for a fix. The brand remains disabled and we will provide an update as soon as we have more information.
Sep 17, 17:06 BST

Identified - The issue ha been identified and we are working with the processor for a fix.
Sep 16, 15:30 BST

Investigating - Transactions for Reward Pass have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Sep 16, 13:36 BST

Sep `17`, `2026`

Scheduled maintenance for AUD, CAD, GBP & USD

Completed - The scheduled maintenance has been completed.
Sep 17, 07:40 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 07:00 BST

Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Thursday, 17/09/2026 — 7:00 to 7:40 BST

The processor has advised there could be some down time. If you experience any errors during this window, please try again at a later time.

We apologise for any inconvenience and appreciate your understanding.

#258957

Affected brands:

AUD:
7 Eleven Australia
Accor Australia
Adore Beauty Australia
Adrenaline Australia
Airalo Asia Global Card Australia
Airalo Australia
Airalo Discover Global Australia
Airalo EU Global Card Australia
Airalo Indonesia Global Australia
Airalo Japan Global Australia
Airalo New Zealand Global Australia
Airalo Thailand Global Australia
Airalo US Australia
Allkinds Australia
Amart Furniture Australia
Angus & Coote Australia
Apple Australia
Auto Barn Australia
Aveda (EL) Australia
Betta Electrical Australia
Big Swing Golf Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Bras N Things Australia
BWS Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Collins Bookseller Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Designer Boys Australia
DoorDash Australia
Dr. Martens Australia
Dusk Australia
Dymocks Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Factorie Australia
Flight Centre Australia
Foot Locker Australia
Forever New Australia
freedom Australia
Gift A Restaurant Switch Australia
Gift A Restaurant Switch Brisbane
Gift A Restaurant Switch Melbourne
Gift A Restaurant Switch Perth
Gift A Restaurant Switch Sydney
Goldmark Australia
Harris Farm Australia
Harvey Norman Australia
HelloFresh Australia
Hoyts Australia
Hubbl Australia
Hype DC Australia
IGA Australia
IKEA Australia
Intersport Australia
iSubscribe Australia
Jaycar Australia
JB Hi-Fi Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
LULULEMON Australia
LUSH Australia
Luxury Escapes Australia
LYCA ESIM KIT Australia
M.A.C Australia
Mac by Myer Australia
Merrel Australia
Michael Hill Jewellers Australia
Minecraft Minecoins Australia
Minecraft: Java & Bedrock PC edition Australia
MITRE 10 Australia
Myer Australia
Naked Wines Australia
NordVPN Australia
Nude Lucy
Oakley Australia
Officeworks Australia
Opsm Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Puma Australia
Red Balloon Australia
Restaurant Choice Australia
Ripcurl Australia
Roblox Australia
Seed Australia
Seed Hertiage Australia
Sephora Australia
Shein Australia
Shell Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Sports Direct Australia
Sportspower
Strandbags Australia
Stylerunner Australia
SUBTYPE Australia
Sunglass Hut Australia
Target Australia
Temple & Webster Australia
The Athletes Foot Australia
The Gift of Fun Australia
The Good Guys Australia
The Iconic Australia
The Wine Collective Australia
Total Tools Australia
Toyworld Australia
UGG Australia
Vans Australia
Village Cinema Australia
Webjet Australia
Woolworths Supermarket Australia
Woolworths WISH Australia

CAD:
Best Buy URL only Canada
Best Buy URL only Canada (FR)
Cactus Club Cafe Canada
Cactus Club Cafe Canada (Fr)
Decathlon Canada
Decathlon Canada (Fr)
Dynamite Clothing Canada
Dynamite Clothing Canada (FR)
EB Games® Canada
EB Games® Canada (FR)
Farm Boy Canada
Farm Boy Canada (FR)
Garage Canada
Garage Canada (FR)
Guess Canada
Guess Canada (Fr)
Harry Rosen Canada
Harry Rosen Canada (Fr)
Joey's Restaurants Canada
Joey's Restaurants Canada (Fr)
Kernels Popcorn Canada
Kernels Popcorn Canada (Fr)
La Senza Canada
La Senza Canada (FR)
La Vie En Rose Canada
La Vie En Rose Canada (Fr)
Landmark Cinemas Canada
Landmark Cinemas Canada (FR)
Local Public Eatery Canada
Mark's Work Wearhouse eGift Canada
Pizza Pizza Ltd Canada
Pizza Pizza Ltd Canada (Fr)
Porter Airlines Canada
Porter Airlines Canada (FR)
SAIL Canada
SAIL Canada (Fr)
Skip eGift Canada
Skip eGift Canada (FR)
Sportchek Canada
Valorant Canada
Xbox Canada

GBP:
Boots Online
Disney+ UK
Iceland
IKEA UK
Lululemon UK
Lush UK
Morrisons
Nando's UK
ODEON
Superdry

USD:
Boots Online
Disney+ UK
Iceland
IKEA UK
Lululemon UK
Lush UK
Morrisons
Nando's UK
ODEON
Superdry
Sep 11, 18:37 BST

Sep `16`, `2026`

Adidas GBP transactions temporarily suspended

Resolved - This incident has been resolved
Sep 16, 16:09 BST

Monitoring - A fix has been implemented, the brand has been enabled and we are monitoring transactions.
Sep 16, 15:31 BST

Update - The processor ha snot been able to provide an ETA, the brand remains disabled. We will update here when we receive more information.
Sep 16, 10:47 BST

Update - The processor has not been able to provide an ETA. We will update here in the morning.
Sep 14, 17:01 BST

Update - There is no additional update or ETA from the processor. We will update here as soon as we have information.
Sep 13, 09:04 BST

Update - There is no ETA for a fix as yet, we will update here as soon as we have any more information from the processor.
Sep 12, 20:19 BST

Identified - The issue has been identified and the processor is working on a fix.
Sep 12, 20:03 BST

Investigating - Transactions for Adidas have been temporarily paused due to failing transactions. We have contacted the processor and are waiting for a reply.

#262435
Sep 12, 19:11 BST

Transactions temporarily paused for multiple EUR brands

Resolved - These brands remain disabled. Please reach out to your account manager if you need any further information
Sep 16, 10:50 BST

Update - The brands mentioned have now been disabled and will remain unavailable until further notice due to ongoing compliance requirements in Europe.

Babbel (subscription) is currently disabled on a temporary basis, pending further review. We’ll update this page once we have more clarity on its status.

We appreciate your patience and will provide further updates as things progress.
Aug 25, 16:28 BST

Update - The brands will remain disabled until further notice.
Aug 23, 19:34 BST

Investigating - We are disabling the EUR brands listed below, and they will be unavailable until further notice. We will provide additional updates as they become available.

Affected brands:

ARTE BOUTIQUE France
BABBEL France
Babbel France (12 Month Subscription)
Babbel France (6 Month Subscription)
Babbel France (Lifetime Subscription)
Babbel Germany (12 Month Subscription)
Babbel Germany (6 Month Subscription)
Babbel Germany (Lifetime Subscription)
Babbel Italy (12 Month Subscription)
Babbel Italy (6 Month Subscription)
Babbel Italy (Lifetime Subscription)
Babbel Spain (12 Month Subscription)
Babbel Spain (6 Month Subscription)
Babbel Spain (Lifetime Subscription)
Babbel.com Germany
BENSHI France
BUSUU Premium France
BUT France
BZB France
CALM Premium France
Deezer Duo 1 Month Germany
Deezer Duo 1 month Italy
Deezer Duo 12 Month Germany
Deezer Duo 12 month Italy
Deezer Duo 3 Month Germany
Deezer Duo 3 month Italy
Deezer Duo 6 Month Germany
Deezer Duo 6 month Italy
Deezer Family Italy
Deezer Premium Germany
Deezer Premium Italy
DIETSENSOR Premium France
DIGISCHOOL Premium France
EDUKIDS Pass Premium France
ELEPHORM illimité France
FILMO Pass Illimité France
FIZZUP France
GYMGLISH Premium France
HYPNOLEDGE France
IMUSIC SCHOOL France
KASPERSKY Premium France
KASPERSKY Safe Kids France
KASPERSKY VPN Secure Connection France
KWIT France
L'EQUIPE France
LACINETEK CinéPass France
LACINETEK France Annuel + France
LACINETEK France annuel France
Le Monde France
LIBERATION France
LUNII France
MADELEN France
MAJELAN France
MANGAS.IO France
Molotov Molotov France
NORTON Deluxe France
NORTON Secure VPN France
OLY Be France
PERMIS ECOLE Code de la route France
QOBUZ Italy
QOBUZ Studio Solo France
RIDING ZONE TV France
So Press France
Society France
TCHAC France illimité France
TFOU MAX France
VISORANDO France
Aug 21, 16:40 BST

Wayfair UK transactions temporarily suspended

Resolved - This incident has been resolved and the brand has been enabled.
Sep 16, 09:11 BST

Identified - Transactions for Wayfair have been temporarily paused. We have identified the issue and are working on a fix.
Sep 13, 19:00 BST

Sep `15`, `2026`

Transactions temporarily paused for multiple brands across AUD, GBP & SEK

Resolved - This incident has been resolved.
Sep 15, 16:45 BST

Monitoring - A fix has been implemented - we have re-enabled the brands and we are monitoring transactions.
Sep 15, 13:29 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple currencies. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Wagamama GBP
Jo Malone London UK
Hotels.com AUD
Hotels.com GBP
Hotels.com SEK
Sep 15, 09:35 BST

Scheduled maintenance for multiple brands across AUD, CHF, EUR, GBP, SEK, & USD

Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:00 BST

Scheduled - We have been informed of scheduled maintenance for the following brands as part of essential system improvements.

Maintenance Window:
Tuesday, 15/09/2026 — 04:00 to 08:00 BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 4 Hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
AUD:
ASOS AU
Hotels.com Australia

CHF:
Treatwell Switzerland

EUR:
ASOS DE
ASOS FR
ASOS IT
ASOS NL
Clarks Ireland
Treatwell Austria
Treatwell Belgium
Treatwell France
Treatwell Germany
Treatwell Greece
Treatwell Ireland
Treatwell Italy
Treatwell Lithuania
Treatwell Netherlands
Treatwell Portugal
Treatwell Spain

GBP:
ASOS
Clarks
Costa Coffee
Côte Brasserie
Everyman Cinemas UK
Hotels.com
Jo Malone London UK
London Theatre Direct
The Entertainer
The White Company
Treatwell UK
Urban Pubs UK
wagamama

SEK:
Hotels.com Sweden

USD:
ASOS USA
Sep 14, 16:26 BST

Sep `14`, `2026`

Scheduled maintenance for multiple brands across AUD, CAD, NZD & USD

Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 05:00 BST

Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Monday, 14/09/2026 — 05:00 to 09:00 BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 4 hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

#259789

Affected brands:
AUD:
BCF Australia
Bunnings Australia
Coles Australia
Coles Group & Myer Australia
Dotti Australia
Drummond Golf Australia
Fastrack Experiences Australia
Fidira Australia
Google Play Gift Code Australia
IMVU Australia
Jacqui E Australia
Jay Jays Australia
Just Jeans Australia
Kobo Books Australia
Kogan Australia
League of Legends Australia
Macpac Australia
Nexon Game Card Australia
Peter Alexander Australia
Portmans Australia
Razer Gold Australia
Rebel Australia
Smiggle Australia
Supercheap Auto Australia
T2 Tea Australia
The Super Card Australia

CAD:
Air Canada
American Eagle®
Apple Gift Card Canada
Bier Markt
Blizzard Canada
Duke's Refresher + Bar
Earls Canada
East Side Mario's
Elephant & Castle
Esso
Fanatics Canada
Golf Town Canada
Harvey's
Home Depot Canada
HomeSense Canada
IMVU Canada
Jack Astor's Bar and Grill
Karma Koin
Kelsey's
Kigso Canada
Kobo
La Maison Simons Canada
LUSH Canada
Lyft Canada
Marshalls Canada
Mastermind Toys Canada
Montana's
New York Fries
Nintendo eShop Canada
Original Joe's
Petro-Canada
Razer Gold Canada
Reds Wine Tavern
Roblox Canada
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sobeys Canada
State & Main
Swiss Chalet
The Children's Place Canada
The Landing Restaurant Group
The Pickle Barrel
The Ultimate Dining Card
TQ
Walmart Canada
Wayfair Canada
Winners Canada
World of Warcraft Canada
Xbox Game Pass Premium Canada

NZD:
AirlineGift New Zealand
David Jones New Zealand
Dotti New Zealand
eLearn New Zealand
Fidira New Zealand
HotelsGift New Zealand
IMVU New Zealand
Jacqui E New Zealand
Jay Jays New Zealand
Just Jeans New Zealand
Kathmandu New Zealand
Kobo New Zealand
League of Legends New Zealand
Macpac New Zealand
Nexon Game Card New Zealand
Peter Alexander New Zealand
Portmans New Zealand
RentacarGift New Zealand
Roblox New Zealand
Smiggle New Zealand
Super Card New Zealand
Supercheap Auto New Zealand
T2 Tea New Zealand
XBOX Game Pass Essential New Zealand
Xbox Game Pass Ultimate New Zealand
Xbox New Zealand

USD:
1-800-Baskets.com USA
1-800-Flowers.com USA
1-800-PetSupplies.com
Ace Hardware USA
adidas USA
Adidas USA URL
Aerie
Aeropostale
Albertsons Companies
AMC Theaters
American Eagle Outfitters USA
Amtrak USA
Applebee's
Arby's USA
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
BarkBox USA
Barnes & Noble
Baskin-Robbins USA
Bass Pro Shop
Bath & Body Works USA
Bed Bath & Beyond
Belk
Best Buy
BJ's Restaurants USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Bowlero USA
Brinker International
Build-A-Bear Workshop
Burlington
Cadillac Bar
California Pizza Kitchen, Inc
Callaway
Camping World USA
Candy Crush USA
CanvasPop
Carnival Cruise USA
Carrabba's Italian Grill
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy USA
Chico's
Chili's
Chuck E.Cheese's
Columbia Sportswear USA
Cost Plus World Market
Dave & Buster's
Delta Airlines
Disney
Dos Caminos
Duck Donuts USA
Dutch Bros Coffee
Fairmont Hotels & Resorts
Fleming's Prime Steakhouse & Wine Bar
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golden Nugget USA
Great American Days USA
Guitar Center
Hard Rock Cafe
Harry & David
Hooters
Hotels.com US
Hulu
iFLY
IHOP®
JCPenney
Joe’s Crab Shack
Lands' End
Lane Bryant
League of Legends USA
Legal Sea Foods
Lobster Gram
Lucky Brand US
Magazine Gold USA
Maggiano's
Mandarin Oriental Hotel Group US
Maurices USA
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
Nautica
Nautica USA URL
Nexon Game Card USA
Ninety Nine Restaurant & Pub
Nintendo
Old Navy
Outback Steakhouse
P.C. Richard and Son USA
Panda Express
Panera Bread
Papa John's
Papa Murphy's US
Paramount+ US
Peet's Coffee & Tea
Piccadilly
Pilot Flying J
Pinkberry
Pottery Barn USA
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Regal Cinema USA
Restaurant.com USA
ROBLOX
Saks Fifth Avenue US
Sam's Club
San Luis Resort
Sephora
Sephora USA
Shari's Berries USA
SiriusXM Radio
Skechers USA
Sling TV
Soma USA
Sonic USA
Southwest Airlines USA
Sportsman's Warehouse
Staples
Strip House
Subway USA
SweetFrog® Frozen Yogurt
Swissôtel Hotels & Resorts
Texas Roadhouse USA
The Home Depot USA
The Popcorn Factory
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
Ulta
United Parks & Resorts USA
Uno Chicago Grill
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
west elm
White House Black Market
Xbox eGift USA
Xbox Game Pass Core US
Xbox Game Pass Essential
Xbox Game Pass Premium USA
Xbox Game Pass Ultimate US
Xbox USA
Yankee Candle
Zaxby's USA
Sep 5, 09:43 BST

Sep `13`, `2026`

Sep `12`, `2026`

Sep `11`, `2026`

Love2shop Holidays UK GBP transactions temporarily suspended

Resolved - This incident has been resolved.
Sep 11, 22:24 BST

Monitoring - A fix has been implemented, we have enabled the brand and are monitoring the transactions.
Sep 11, 15:35 BST

Identified - Transactions for Love2shop Holidays UK have been temporarily paused, due to a tech issue. We have contacted the processor and are working with them on a fix.
Sep 11, 10:34 BST

Selfridges transactions temporarily suspended

Resolved - This incident has been resolved
Sep 11, 12:43 BST

Monitoring - A fix has been implemented, the brand has been enabled and we are monitoring transactions.
Sep 11, 12:08 BST

Update - We are continuing to investigate this issue.
Sep 10, 22:49 BST

Update - The processor are continuing to investigate.
Sep 10, 09:48 BST

Investigating - Transactions for Selfridges have been temporarily paused while the processor investigates an issue affecting processing. They are actively working to identify the cause and restore availability.

#261462
#261463
Sep 9, 15:30 BST

Sep `10`, `2026`

Matalan transactions failing

Resolved - This incident has been resolved.
Sep 10, 20:21 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 17:30 BST

Investigating - We are currently investigating an issue with Matalan transactions failing. We are in talks with the processor and will provide further updates once we know more.
Sep 10, 12:01 BST

Scheduled maintenance for multiple USD, CAD, NZD, AUD brands.

Completed - The scheduled maintenance has been completed.
Sep 10, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 09:00 BST

Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Thursday 10th September 9-11am BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 2 hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

#256259

Affected brands:

1-800-Baskets.com USA
1-800-Flowers.com USA
1-800-PetSupplies.com
Ace Hardware USA
adidas USA
Adidas USA URL
Aerie
Aeropostale
Air Canada
AirlineGift New Zealand
Albertsons Companies
AMC Theaters
American Eagle Outfitters USA
American Eagle®
Amtrak USA
Apple Gift Card Canada
Applebee's
Arby's USA
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
BarkBox USA
Barnes & Noble
Baskin-Robbins USA
Bass Pro Shop
Bath & Body Works USA
BCF Australia
Bed Bath & Beyond
Belk
Best Buy
Bier Markt
BJ's Restaurants USA
Blizzard Canada
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Bowlero USA
Brinker International
Build-A-Bear Workshop
Bunnings Australia
Burlington
Cadillac Bar
California Pizza Kitchen, Inc
Callaway
Camping World USA
Candy Crush USA
CanvasPop
Carnival Cruise USA
Carrabba's Italian Grill
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy USA
Chico's
Chili's
Chuck E.Cheese's
Coles Australia
Coles Group & Myer Australia
Columbia Sportswear USA
Cost Plus World Market
Dave & Buster's
David Jones New Zealand
Delta Airlines
Disney
Dos Caminos
Dotti Australia
Dotti New Zealand
Drummond Golf Australia
Duck Donuts USA
Duke's Refresher + Bar
Dutch Bros Coffee
Earls Canada
East Side Mario's
eLearn New Zealand
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Fanatics Canada
Fastrack Experiences Australia
Fidira Australia
Fidira New Zealand
Fleming's Prime Steakhouse & Wine Bar
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golden Nugget USA
Golf Town Canada
Google Play Gift Code Australia
Great American Days USA
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hotels.com US
HotelsGift New Zealand
Hulu
iFLY
IHOP®
IMVU Australia
IMVU Canada
IMVU New Zealand
Jack Astor's Bar and Grill
Jacqui E Australia
Jacqui E New Zealand
Jay Jays Australia
Jay Jays New Zealand
JCPenney
Joe’s Crab Shack
Just Jeans Australia
Just Jeans New Zealand
Karma Koin
Kathmandu New Zealand
Kelsey's
Kigso Canada
Kobo
Kobo Books Australia
Kobo New Zealand
Kogan Australia
La Maison Simons Canada
Lands' End
Lane Bryant
League of Legends Australia
League of Legends New Zealand
League of Legends USA
Legal Sea Foods
Lobster Gram
Lucky Brand US
LUSH Canada
Lyft Canada
Macpac Australia
Macpac New Zealand
Magazine Gold USA
Maggiano's
Mandarin Oriental Hotel Group US
Marshalls Canada
Mastermind Toys Canada
Maurices USA
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
Montana's
Nautica
Nautica USA URL
New York Fries
Nexon Game Card Australia
Nexon Game Card New Zealand
Nexon Game Card USA
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
On The Border
Original Joe's
Outback Steakhouse
P.C. Richard and Son USA
Panda Express
Panera Bread
Papa John's
Papa Murphy's US
Paramount+ US
Peet's Coffee & Tea
Peter Alexander Australia
Peter Alexander New Zealand
Petro-Canada
Piccadilly
Pilot Flying J
Pinkberry
Portmans Australia
Portmans New Zealand
Pottery Barn USA
Princess Cruise Lines, Ltd.
Publix USA
Raffles Hotels & Resorts
Razer Gold Australia
Razer Gold Canada
Rebel Australia
Reds Wine Tavern
Regal Cinema USA
RentacarGift New Zealand
Restaurant.com USA
ROBLOX
Roblox Canada
Roblox New Zealand
Saks Fifth Avenue US
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
Sephora
Sephora USA
Shari's Berries USA
SIR Corp.
SiriusXM Radio
Skechers USA
Sling TV
Smiggle Australia
Smiggle New Zealand
Sobeys Canada
Soma USA
Sonic USA
Southwest Airlines USA
Sportsman's Warehouse
Staples
State & Main
Strip House
Subway Canada
Subway USA
Super Card New Zealand
Supercheap Auto Australia
Supercheap Auto New Zealand
SweetFrog® Frozen Yogurt
Swiss Chalet
Swissôtel Hotels & Resorts
T2 Tea Australia
T2 Tea New Zealand
Texas Roadhouse USA
The Children's Place Canada
The Home Depot USA
The Landing Restaurant Group
The Pickle Barrel
The Popcorn Factory
The Super Card Australia
The Ultimate Dining Card
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
TQ
Ulta
United Parks & Resorts USA
Uno Chicago Grill
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
Walmart Canada
Wayfair Canada
west elm
White House Black Market
Winners Canada
World of Warcraft Canada
Xbox eGift USA
Xbox Game Pass Core US
Xbox Game Pass Essential
XBOX Game Pass Essential New Zealand
Xbox Game Pass Premium Canada
Xbox Game Pass Premium USA
Xbox Game Pass Ultimate New Zealand
Xbox Game Pass Ultimate US
Xbox New Zealand
Xbox USA
Yankee Candle
Zaxby's USA
1-800-Baskets.com®
1-800-Flowers.com
American Eagle
Apple USA - Open Value
BabyGap USA
Bass Pro Shop USA URL
Bath & Body Works USA Code
BJ's Restaurants
BURGER KING®
Carnival Cruise Lines
Carnival Cruise USA
Chipotle
Columbia Sportswear
GameStop
Harley-Davidson
Hotels.com USA
Jersey Mike's
Kohl's Code
Lands' End USA Code
Macy's B2C
Pottery Barn
Regal Cinemas
Sony PlayStation
Southwest Airlines
T.G.I. Friday's®
Target USA Code
Texas Roadhouse
The Container Store
The Home Depot
TJX
Williams Sonoma
Xbox Game Pass Ultimate
Xbox USA Code
Aug 28, 13:17 BST

About This Site

Related

Scheduled Maintenance

Scheduled maintenance for brands across AUD, CAD, EUR, GBP, NZD, PLN, SEK & USD Sep 30, 2026 05:00-07:00 BST

Scheduled maintenance for multiple USD/CAD/AUD/NZD brands Oct 1, 2026 05:00-10:00 BST

Scheduled maintenance for multiple USD/CAD/AUD/NZD Oct 6, 2026 05:00-10:00 BST

Past Incidents

Sep 24, 2026

Sep 23, 2026

Sep 22, 2026

Sep 21, 2026

Sep 20, 2026

Sep 19, 2026

Sep 18, 2026

Sep 17, 2026

Sep 16, 2026

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

Sep 12, 2026

Sep 11, 2026

Sep 10, 2026