Tillo system status
All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for Reward Pass - Open Loop Visa - USA Oct 18, 2024 05:00-05:30 BST
This brand will be undergoing back-end infrastructure maintenance during this 30 minute window. Impact to the following business functions is expected:
- Digital activations
- Redemption
- Balance inquiries
- ATM and Cash Withdrawal transactions
- Cardholder Websites
- Visa and MasterCard Tokenization
Posted on Oct 02, 2024 - 22:00 BST
Banking provider maintenance window Oct 19, 2024 17:00 - Oct 20, 2024 03:00 BST
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Sep 23, 2024 - 16:03 BST
Scheduled Maintenance for Cabela's CA Oct 22, 2024 00:00-10:00 BST
This brand will be undergoing back-end infrastructure maintenance during this window. Gift card transactions will fail. Please hold and reprocess your transactions once the maintenance window has ended.
Posted on Oct 09, 2024 - 09:50 BST
Banking provider maintenance window Nov 16, 2024 18:00 - Nov 17, 2024 04:00 GMT
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Sep 23, 2024 - 16:04 BST
Banking provider maintenance window Dec 7, 2024 15:00 - Dec 8, 2024 02:00 GMT
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Oct 02, 2024 - 09:45 BST
Past Incidents
Oct 13, 2024
Walmart/Sam’s Club Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 BST
Scheduled - Walmart/Sam’s Club has notified us that they will be performing system maintenance. During this time, digital gift card transactions may experience failures. We recommend holding and reprocessing your transactions once maintenance has concluded.

Please note that customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance. However, a slight delay in delivery may occur during the maintenance window.

If you’d like to learn more about the benefits of Alder Assure, please reach out to your Account Manager.
Sep 18, 11:28 BST
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Unable to issue several US/Canadian brands
Resolved - A fix has been implemented and all sales are completing successfully for these brands.
Oct 10, 10:46 BST
Investigating - Several North American (USA/Canada) brands are failing to process correctly. We are working with the processor to get this resolved as quickly as possible.

Brands affected:
Baja Fresh
Blimpie
Delta Airlines
Dick's Sporting Goods USA
Dunkin' Donuts
Google Play USA
Grubhub
Kigso Games
L.L.Bean
Lobster Gram
Marshalls
Microsoft Xbox Live Digital Gift Card
NFL® Shop
Nike USA
Ruby Tuesday
Regal Cinemas
Sierra Trading Post
Spafinder® Wellness 365™
Sephora
Starbucks Canada
SweetFrog® Frozen Yogurt
T.J.Maxx
TacoTime®
Tim Horton's
Under Armour®
Xbox USA
Oct 9, 23:53 BST
Tillo Hub Essential Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:50 BST
Scheduled - We will be undergoing a period of essential maintenance across the Tillo production hub. During this time, API sales and other key features on the hub may be intermittently unavailable.
Oct 8, 16:35 BST
Oct 9, 2024
Scheduled Processor Maintenance - Multiple USD & AUD brands
Completed - The scheduled maintenance has been completed.
Oct 9, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:30 BST
Scheduled - The processor for some of our AUD & USD brands has informed us of planned necessary maintenance and system updates. During this time orders will not be successful for these brands.

Please see below for brands which will be affected;

AUD
7 Eleven Australia
Accor Australia
Adore Beauty Australia
Amart Furniture Australia
Angus & Coote Australia
Apple Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Dymocks Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Forever New Australia
French Connection Australia
Gift to Dine Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harris Farm Australia
Harvey Norman Australia
Hello Fresh Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
M.A.C Australia
Mac by Myer Australia
Michael Hill Jewellers Australia
Mimco Australia
Myer Australia
Ninewest Australia
Oakley Australia
Officeworks Australia
Opsm Australia
Ozsale Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Shein Australia
Shell Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
Target Australia
Temple & Webster Australia
The Athletes Foot Australia
The Entertainment Group Card Australia
The Iconic Australia
The Wine Collective Australia
Trenery Australia
Weber BBQ Australia
Webjet Australia
Witchery Australia
Woolworth Fuel Australia
Woolworths Supermarket Australia
Woolworths WISH Australia

USD;
1-800-Baskets.com USA
1-800-Flowers.com USA
Abercrombie & Fitch USA
Advance Auto Parts
Aerie
Aeropostale
AMC Theaters
American Eagle Outfitters USA
Apple Gift Card
Applebee's
Aquarium
Auntie Anne's
AutoZone®
Babin's Seafood House
Bahama Breeze®
Barnes & Noble
Bass Pro Shop
Bath & Body Works USA
Beans & Brews
Belk
Benihana USA
Bertucci's®
Best Buy
Big Lots USA
BJ's Restaurants USA
Black Angus USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Boscov
Bravo Italian Kitchen
Brinker International
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Build-A-Bear Workshop
Burger King USA
Burlington
Cabela's
California Pizza Kitchen, Inc
Carnival Cruise USA
Carrabba's Italian Grill
Carvel
Chart House (Landry's Brand)
Chevron and Texaco USA
Chico's
Childrens Place USA
Chili's
Chipotle USA
Cinemark
Cinnabon
Claire's
Cold Stone Creamery®
Columbia Sportswear USA
Cracker Barrel USA
Crate and Barrel
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Disney
Dominos
DSW
Eddie Bauer
Embers Restaurant USA
Famous Dave's®
Famous Footwear USA
Fanatics
Fanatics MLB Shop USA
Fanatics NFL Shop USA
Fanatics NHL Shop USA
Fandango
Finish Line USA
Five Guys USA
Fleming's Prime Steakhouse & Wine Bar
Forever 21
Fricker's
GameStop USA
Go Play Golf USA
Goodcents Deli USA
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hello Fresh USA
Home Chef
Hopcat
Hotels.com US
Hulu
IHOP®
IMVU
J. Christopher's USA
Jamba Juice
JCPenney
Jersey Mikes USA
Jiffy Lube®
JOANN Fabric
Jtv.Com
Kirkland's
Kohl's
Krispy Kreme
La Griglia
Landry's
Lands' End
LongHorn Steakhouse®
Lyft
Macaroni Grill USA
Macy's USA
Maggiano's
Main Event USA
McAlister’s
McCormick & Schmick's
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Mix It Up™
Moe’s Southwest Grill
Morton's The Steakhouse
Nautica
Nintendo
O'Charley's
Office Max / Depot USA
Olive Garden®
Omaha Steaks
Outback Steakhouse
Pacific Sunwear
Panda Express
Panera Bread
Papa John's
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Peet's Coffee & Tea
Pep Boys USA
Petco
Petsmart
Pottery Barn USA
Puckett's Grocery
Quiznos USA
Rainforest Cafe®
Razer Gold
Red Lobster
Red Robin
Regal Cinema USA
REI
River Crab Blue Water Inn
ROBLOX
Rubio’s Coastal Grill
Ruth's Chris Steak House
Saks OFF 5th
Saltgrass Steak House®
Schlotzsky’s
Seasons 52®
Sephora USA
Shoney's
Shutterfly
Sling TV
Smashburger USA
Smoothie King USA
Soma USA
Southwest Airlines USA
Sportsman's Warehouse
Spotify USA
Staples
Starbucks USA
Steak 'n Shake
Stitch Fix®
Subway
Sunglass Hut USA
Sur La Table USA
Taco Bell USA
Taco Shop Of Wichita
Target
Texas Roadhouse USA
TGI Fridays USA
The Cheesecake Factory
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Home Depot USA
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Ulta
Under Armour USA
Uno Chicago Grill
Vic & Anthony's
Victoria's Secret
Victoria's Secret PINK
W.W. Cousins
White House Black Market
Williams-Sonoma Brands USA
Willie G's
Wondery
Yankee Candle
Yard House
Zappos.com
Oct 3, 14:11 BST
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024
Planned Maintenance for Love2Shop
Completed - The scheduled maintenance has been completed.
Oct 5, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 BST
Scheduled - Love2Shop has advised that during this maintenance window no orders can be placed via API and Bulk Buy.
Sep 23, 17:46 BST
Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Unable to issue Buyagift and Redletter days
Resolved - Sales are successful. This issue is resolved.
Oct 1, 23:14 BST
Monitoring - We believe this issue to be fixed and both Red Letter Days and Buyagift have been re-enabled. We will continue to monitor sales closely.
Oct 1, 19:29 BST
Update - The processor for both Buyagift and Red Letter Days is continuing this investigation, to ensure that a fix can be identified and implemented as soon as possible.
Oct 1, 16:50 BST
Update - We are continuing to investigate this issue with the processor.
Oct 1, 12:23 BST
Update - The investigation into this incident is ongoing with the processor as an urgent priority - we hope to be able to share further updates shortly.
Oct 1, 09:47 BST
Update - We are continuing to investigate this issue.
Sep 30, 22:22 BST
Update - We are continuing to investigate the root cause of this issue with the processor, and we will provide further updates as soon as possible.
Sep 30, 20:04 BST
Investigating - We are currently investigating an issue with the processor for Buyagift and Red Letter Days. In the meantime, we have disable the brands and will update further as soon as possible.
Sep 30, 17:21 BST
Unable to issue gift cards for Flipkart India
Resolved - Orders are going through successfully. This incident is resolved.
Oct 1, 13:01 BST
Monitoring - A fix has been implemented and we have been advised by the processor that we can enable the brand again. We will monitor sales going through.
Oct 1, 12:33 BST
Update - We are continuing to investigate this with the processor.
Oct 1, 12:22 BST
Investigating - We are aware of errors when issuing gift cards for Flipkart India. The brand has been temporarily disabled while this is being investigated by the processor. As soon as we have further updates, we will post them here.
Oct 1, 09:54 BST
Sep 30, 2024
Unable to issue Asos multiple regions
Resolved - Transactions are successful. This issue is resolved.
Sep 30, 12:05 BST
Update - We are continuing to monitor for any further issues.
Sep 30, 11:36 BST
Monitoring - The processor has confirmed they have fixed the issue and we have enabled the brands. We will continue to monitor.
Sep 30, 11:12 BST
Investigating - We are aware of and actively investigating with the processor, an issue with the following Asos regions, during this time we have disabled the brands, and we will update here as soon as we know more.

- UK
- AU
- DE
- FR
- IT
- NL
- USA
Sep 30, 09:39 BST
Sep 29, 2024

No incidents reported.

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