Tillo system status
All Systems Operational

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API
Operational
Tillo Hub
Operational
Gift Code Hosting
Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance for several brands Oct 8, 2023 14:00-15:30 BST
Some brands have planned maintenance scheduled and wont be available to purchase via API or Bulk Buy.

FatFace
Leisure Vouchers
New Look
Ticketmaster (all territories)
Virgin Experience Days
Virgin Gift Card
Posted on Sep 12, 2023 - 13:35 BST
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
US Processor - Maintenance Window
Completed - The scheduled maintenance has been completed.
Sep 21, 01:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 18:00 BST
Scheduled - Please be advised that below brands may experience intermittent timeouts during an essential maintenance period.

This will include all API and Bulk Buy sales in the Hub.

Buffalo Wild Wings USA
Burger King USA
Chevron and Texaco USA
Columbia Sportswear Code USA
GameStop USA
JCPenney
Macy's USA
Regal Cinema Code USA
ROBLOX
Sephora USA Code
TGI Fridays USA
The Container Store USA
Total Wine & More USA
Sep 20, 17:45 BST
Sep 20, 2023
US Processor - Maintenance window
Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:03 BST
Scheduled - Please be advised that below brands will be unavailable during an essential maintenance period.
This will include all API and Bulk Buy sales in the Hub.

Buffalo Wild Wings USA
Burger King USA
Chevron and Texaco USA
Columbia Sportswear Code USA
GameStop USA
JCPenney
Macy's USA
Regal Cinema Code USA
ROBLOX
Sephora USA Code
TGI Fridays USA
The Container Store USA
Total Wine & More USA
Sep 15, 10:42 BST
Sep 19, 2023
Argos, Sainsbury's & Habitat Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 20:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 BST
Scheduled - Please be advised that the Argos, Sainsbury's & Habitat gift cards will be unavailable during an essential maintenance period. This will include all API and Bulk Buy sales in the Hub.
Sep 19, 13:56 BST
Sep 18, 2023
Erroring transactions for Greggs, B&M, Carpetright and Hobbycraft
Resolved - Orders are continuing to go through with no further issues so we have marked this issue as resolved.
Sep 18, 21:01 BST
Monitoring - We have been advised that the issue is resolved so we have re-enabled these brands and will be monitoring orders to make sure there are no further issues.
Sep 18, 18:27 BST
Investigating - We are currently seeing errors for the following brands: Greggs, B&M, Carpetright and Hobbycraft. These brands have been temporarily disabled as we wait for more updates. We've contacted the processor and will update this incident as and when we learn more.
Sep 18, 17:22 BST
Sep 17, 2023
Planned Maintenance - Love2Shop Codes
Completed - The scheduled maintenance has been completed.
Sep 17, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:31 BST
Scheduled - The Love2Shop processor will undergo planned maintenance during these hours and will be unavailable to purchase via API and Bulk Buy.
Sep 12, 13:18 BST
Sep 16, 2023

No incidents reported.

Sep 15, 2023
Unable to issue Pizza Hut gift cards
Resolved - This incident has been resolved.
Sep 15, 10:14 BST
Monitoring - The fix has been implemented. We enabled the brand and will monitor if sales go through.
Sep 15, 09:47 BST
Update - The processor is still implementing a fix for this issue. They hope to get this resolved tomorrow.
Sep 14, 17:01 BST
Update - The processor is still looking into getting this fix implemented. We will update this incident once we have more information.
Sep 14, 13:38 BST
Identified - The processor has identified the problem and are waiting for a fix to be implemented.
Sep 14, 09:50 BST
Update - The processor is still investigating the issues with Pizza Hut. We will update this incident once we have more information.
Sep 13, 15:40 BST
Investigating - We are currently investigating the issue and have temporarily disabled Pizza Hut until we have a resolution.
Sep 12, 19:46 BST
Sep 14, 2023
Unable to issue Argos, Eurostar (UK & Europe), IKEA (UK & IE), Habitat, Matalan, Sainsbury's, Screwfix and Selfridges codes
Resolved - This incident has been resolved.
Sep 14, 18:35 BST
Monitoring - We have been informed the issues have been resolved. We have enabled the brands and will mon itor sales.
Sep 14, 18:15 BST
Investigating - We are seeing all orders fail for these brands, we disabled all brands and informed the processor.
Sep 14, 17:32 BST
Sep 13, 2023
Processor Scheduled Maintenance - B&M, Carpetright, Greggs, Hobbycraft
Completed - The scheduled maintenance has been completed.
Sep 13, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 06:00 BST
Scheduled - During this time, sales for the following brands may intermittently be affected as the processor will be undergoing scheduled maintenance, however we expect the impact to be minimal.

- B&M
- Carpetright
- Greggs
- Hobbycraft
Sep 1, 10:55 BST
Sep 12, 2023
Unable to issue Morrisons, Iceland, Boots, Odeon and Superdry gift cards
Resolved - This incident has been resolved.
Sep 12, 20:46 BST
Investigating - We are currently investigating the issue and have temporarily disabled these brands until we have a resolution.
Sep 12, 19:43 BST
REI USA Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 17:00 BST
Scheduled - REI USA is undergoing essential maintenance and wont be available to purchase during this period.
Sep 6, 11:21 BST
US Processor - Maintenance window
Completed - The scheduled maintenance has been completed.
Sep 12, 06:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:31 BST
Scheduled - Please be advised that below brands will be unavailable during an essential maintenance period.
This will include all API and Bulk Buy sales in the Hub.

Buffalo Wild Wings USA
Burger King USA
Chevron and Texaco USA
Columbia Sportswear Code USA
GameStop USA
JCPenney
Macy's USA
Regal Cinema Code USA
ROBLOX
Sephora USA Code
TGI Fridays USA
The Container Store USA
Total Wine & More USA
Sep 11, 14:01 BST
Sep 11, 2023

No incidents reported.

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