Tillo system status

All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Uptime over the past 90 days. View historical uptime.
Tillo API Operational
Tillo Hub Operational
Gift Code Hosting Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - Middle East Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider Operational
Tillo StoreFront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance for Walmart/Sam’s Club Aug 24, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Monday, 24 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Jul 22, 2026 - 13:52 BST

Scheduled Maintenance for Several GBP/EUR/USD/NZD/AUD Brands Aug 26, 2026 02:00-04:00 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday 26th August 02.00 - 04.00am

During this period, orders may be delayed. We expect any disruption to last approximately 2 hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Canada
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb New Zealand
Airbnb Spain
Airbnb Sweden
Airbnb UK
Airbnb USA
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Etsy Canada
Etsy UK
Etsy USA
Gametime USA
Meta Quest Australia
Meta Quest Canada
Meta Quest US
Netflix France
Netflix Germany
Netflix Italy
Netflix Poland
Netflix Spain
Netflix UK
Stubhub USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats New Zealand
Uber Eats USA
Uber France
Uber Germany
Uber Netherlands
Uber New Zealand
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides Italy
Uber Rides New Zealand
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA
Airbnb Private Austria
Airbnb Private Belgium
Airbnb Private France
Airbnb Private Germany
Airbnb Private Ireland
Airbnb Private UK
Instacart Canada
Instacart USA
Instacart+ USA
Meta Horizon+ Subscription Australia
Meta Quest Plus DE
Meta Quest Plus UK
Twitch Bulgaria
Uber Canada $10
Uber Eats £5
Uber Rides £5
Uber USA $10
Uber USA $5
Posted on Aug 06, 2026 - 14:18 BST

Scheduled maintenance for Walmart/Sam’s Club Aug 26, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday, 26 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Jul 22, 2026 - 13:55 BST

Aug 14, 2026

Scheduled maintenance for Walmart/Sam’s Club
Completed - The scheduled maintenance has been completed.
Aug 14, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 BST
Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Friday, 14 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Jul 22, 13:50 BST

Aug 13, 2026

Transactions temporarily paused for Amazon Pay and Amazon Shopping India brands
Resolved - This incident has been resolved.
Aug 13, 20:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 09:06 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 07:55 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Amazon Pay India

Amazon Shopping India
Aug 13, 07:42 BST
Ikea UK transactions failing
Resolved - This incident has been resolved.
Aug 13, 20:17 BST
Monitoring - A fix has been implemented and we are monitoring transactions to ensure they are going through correctly.
Aug 13, 14:56 BST
Investigating - We are currently investigating an issue with Ikea UK transactions failing and will update you once we know more about this issue.

The brand has been disabled temporarily whilst we investigate this issue.
Aug 13, 12:04 BST
Transactions temporarily paused for multiple USD/CAD/AUD/NZD brands
Resolved - This incident has been resolved.
Aug 13, 09:07 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 18:44 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple USD/CAD/AUD/NZD brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

1-800-Baskets.com USA
1-800-Baskets.com®
1-800-Flowers.com
1-800-Flowers.com USA
1-800-PetSupplies.com
Ace Hardware USA
adidas USA
Aerie
Aerie Canada
Aeropostale
Air Canada
AirlineGift New Zealand
Albertsons Companies
AMC Theaters
American Eagle
American Eagle Outfitters USA
American Eagle®
American Frame
App Store & iTunes Canada
Apple Gift Card Canada
Apple USA - Open Value
Applebee's
Arby's USA
Athleta
Award of Choice
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
BarkBox USA
Barnes & Noble
Baskin-Robbins USA
Bass Pro Shop
Bass Pro Shop USA URL
Bath & Body Works USA
Bath & Body Works USA Code
BCF Australia
Bed Bath & Beyond
Belk
Best Buy
Best Restaurants
Best Wellness
Bier Markt
BJ's Restaurants
BJ's Restaurants USA
Blizzard Canada
Bloomin' Brands
Blys In-Home Massage Australia
Bonefish Grill
Boston Market
Bowlero USA
BR Guest
Brinker International
Build-A-Bear Workshop
Bunnings Australia
BURGER KING®
Burlington
BuyBuyBaby
Cadillac Bar
Callaway
Camping World USA
CanvasPop
Canyon Creek
Carnival Cruise Lines
Carnival Cruise USA
Carnival Cruise USA
Carrabba's Italian Grill
CB2
Celebrity Cruises USA
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy USA
Chico's
childrensmusicshop.com
Chili's
Chipotle
Christmas Tree Shops® andThat!
Chuck E.Cheese's
Cirque du Soleil Canada
Clarks®
Coles Australia
Coles Group & Myer Australia
Columbia Sportswear USA
Cost Plus World Market
Cracker Barrel Old Country Store
Crunchyroll on VRV
D’Arcy McGee’s
Dave & Buster's
David Jones New Zealand
Dick's Sporting Goods
Disney
Dos Caminos
Dotti Australia
Dotti New Zealand
Drummond Golf Australia
Duck Donuts USA
Duke's Refresher + Bar
Dutch Bros Coffee
Earls Canada
East Side Mario's
eBay
eBay Canada
eLearn New Zealand
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Famous Footwear
Fanatics Canada
FandangoNOW
Fastrack Experiences Australia
Fazoli’s
Fidira Australia
Fidira New Zealand
Fionn MacCool's
Fleming's Prime Steakhouse & Wine Bar
Foot Locker USA
Fruit Bouquets
Gambit USA
GameStop
Gander Outdoors
GAP USA
Golden Nugget USA
Golf Town Canada
Google Play Gift Code Australia
Great American Days USA
Guitar Center
Hard Rock Cafe
Harley-Davidson
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hotels.com US
HotelsGift New Zealand
Hulu
iFLY
IHOP®
IMVU Australia
IMVU Canada
IMVU New Zealand
Jack Astor's Bar and Grill
Jacqui E Australia
Jacqui E New Zealand
Jay Jays Australia
Jay Jays New Zealand
JCPenney
Jersey Mike's
Joe’s Crab Shack
Just Jeans Australia
Just Jeans New Zealand
Karma Koin
Kathmandu New Zealand
Kelsey's
Kigso Canada
Kobo
Kobo
Kobo Books Australia
Kobo New Zealand
Kogan Australia
Kohl's Code
La Maison Simons Canada
Lands' End
Lands' End USA Code
Lane Bryant
League of Legends Australia
League of Legends New Zealand
League of Legends USA
Legal Sea Foods
Lobster Gram
Logan’s Roadhouse®
Lucky Brand US
LUSH Canada
Lyft Canada
Macpac Australia
Macpac New Zealand
Macy's B2C
Magazine Gold USA
Maggiano's
Mandarin Oriental Hotel Group US
Marshalls Canada
Mastermind Toys Canada
Maurices USA
Milestone's
Moe’s Southwest Grill
Montana's
New York Fries
Nexon Game Card Australia
Nexon Game Card New Zealand
Nexon Game Card USA
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Nintendo Switch Online Canada
Old Navy
On The Border
Original Joe's
Outback Steakhouse
P.C. Richard and Son USA
Paddy Flaherty’s
Panda Express
Panera Bread
Papa John's
Papa Murphy's US
Paramount+ US
Peet's Coffee & Tea
Peter Alexander Australia
Peter Alexander New Zealand
Petro-Canada
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Portmans Australia
Portmans New Zealand
Pottery Barn
Pottery Barn USA
Princess Cruise Lines, Ltd.
Pro Am Golf
Publix USA
Raffles Hotels & Resorts
Razer Gold Australia
Razer Gold Canada
Rebel Australia
Rec Room US
Reds Wine Tavern
Regal Cinema USA
RentacarGift New Zealand
Restaurant.com USA
ROBLOX
Roblox Canada
Roblox New Zealand
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Saks Fifth Avenue US
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
Sephora
Sephora USA
Shari's Berries USA
Sheetz
Sheetz USA
SHOWTIME®
SIR Corp.
SiriusXM Radio
Skechers USA
Sling TV
Smiggle Australia
Smiggle New Zealand
Sobeys Canada
Sonic USA
Sony PlayStation
Sony PlayStation®Plus
Soothe
South West Airlines
Southwest Airlines USA
Spa & Wellness by Spa Week
Spa Week
Speedy Cash (Speedway)
Staples
Starbucks USA - Code Delivery and Cancellation B2C
State & Main
Strip House
Subway Canada
Subway USA
Super Card New Zealand
Supercheap Auto Australia
Supercheap Auto New Zealand
SweetFrog® Frozen Yogurt
Swiss Chalet
Swissôtel Hotels & Resorts
T.G.I. Friday's®
T2 Tea Australia
T2 Tea New Zealand
Target USA Code
Texas Roadhouse
The Children's Place Canada
The Container Store
The Home Depot
The Home Depot USA
The Landing Restaurant Group
The Pickle Barrel
The Popcorn Factory
The Super Card Australia
The Ultimate Dining Card
The Vitamin Shoppe® USA
ThinkGeek
Tijuana Flats
Tir nan Og
TJX
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
TQ
Ulta
United Parks & Resorts USA
Uno Chicago Grill
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
Walmart Canada
Wayfair Canada
Webkinz
west elm
White House Black Market
Williams Sonoma
Windows
Wine.com
Winners Canada
World of Warcraft Canada
Xbox Canada
Xbox Game Pass Core US
Xbox Game Pass Essential
XBOX Game Pass Essential New Zealand
Xbox Game Pass Premium Canada
Xbox Game Pass Premium USA
Xbox Game Pass Ultimate
Xbox Game Pass Ultimate New Zealand
Xbox Game Pass Ultimate US
Xbox Live Australia
Xbox Live Gold Membership
Xbox New Zealand
Xbox USA
Xbox USA Code
Yankee Candle
Aug 12, 15:34 BST

Aug 12, 2026

Scheduled maintenance for Walmart/Sam’s Club
Completed - The scheduled maintenance has been completed.
Aug 12, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 BST
Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday, 12 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Aug 12, 06:00 BST

Aug 11, 2026

Razer Gold USD transactions temporarily suspended
Resolved - This incident has been resolved.
Aug 11, 23:14 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 23:00 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 11, 22:50 BST
Update - The issue remains unchanged at this time. We will provide further updates when additional information becomes available.
Aug 10, 22:33 BST
Update - We are continuing to investigate this issue alongside the processor. We will update as soon as we have any further information.
Aug 10, 12:30 BST
Update - We are continuing to work internally to resolve this issue and expect to share additional updates in the coming days.
Aug 7, 21:16 BST
Investigating - Transactions for Razer Gold USD have been temporarily paused while we investigate an issue affecting the gift card codes validity. Our team is actively working to identify the cause and restore availability.
Aug 7, 15:33 BST
B&M GBP transactions temporarily suspended
Resolved - This incident has been resolved
Aug 11, 16:27 BST
Identified - The issue has not been fully resolved, the brand is unavailable whilst this is looked into.
Aug 11, 12:47 BST
Monitoring - A fix has been implemented and the brand is now available again, we are monitoring transactions.
Aug 11, 10:20 BST
Update - The issue remains unchanged at this time. We will provide further updates when additional information becomes available.
Aug 10, 22:32 BST
Investigating - Transactions for B&M have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Aug 10, 09:08 BST
Transactions temporarily paused for multiple INR brands
Resolved - This incident has been resolved.
Aug 11, 15:57 BST
Monitoring - A fix has been implemented. We have enabled he brands and are monitoring transactions.
Aug 11, 14:55 BST
Investigating - The processor has advised they are seeing an increase in failing transactions. They are investigating and working on a fix.

Affected brands below have been temporarily disabled:
Absolute Barbecue India
Ajio India
Allen Solly India
Amazon Fresh India
Amazon Pay India
Amazon Prime India
Amazon Shopping India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Arrow India
Aurelia India
Avast AVG India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Femmella
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart India
Flipkart SuperCoin India
Flying Machine India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
IGP India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
OLA India
ONLY Apparel India
Organic India
Ornaz India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
Ratnadeep Super Market India
Relaxo India
Reliance Trends India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Hotels and Experiences
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tanishq India
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
US Polo Association India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
Zomato India
Aug 11, 14:39 BST

Aug 10, 2026

London Theatre Direct - Temp Disabled
Resolved - This incident has now been resolved, transactions are flowing successfully.
Aug 10, 16:13 BST
Monitoring - A fix has been implemented and the brand is available again. We are monitoring transactions.
Aug 10, 14:05 BST
Investigating - Transactions for LTD are not completing successfully. We have temporarily disabled the brand while the processor investigates. This status page will be updated as soon as we have more information.
Aug 9, 10:09 BST
Partial disruption to transactions across Amazon INR brands
Resolved - This incident has now been resolved.
Aug 10, 12:28 BST
Monitoring - A fix has been implemented and we are now monitoring transactions.
Aug 10, 11:15 BST
Investigating - We are currently investigating elevated error rates affecting transactions across Amazon INR brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India
Amazon Pay India
Aug 10, 10:25 BST

Aug 9, 2026

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Aug 6, 2026

Partial disruption to transactions across multiple Amazon India brands.
Resolved - This incident has been resolved.
Aug 6, 22:39 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 19:00 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 18:59 BST
Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India

Amazon Pay India
Aug 6, 18:00 BST

Aug 5, 2026

Transactions temporarily paused for multiple INR brands
Resolved - This incident has been resolved.
Aug 5, 23:42 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 19:17 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 18:44 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multipleINR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Aug 5, 18:02 BST
Partial disruption to transactions across multiple Amazon India brands
Resolved - This incident has been resolved.
Aug 5, 00:42 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 22:44 BST
Update - A fix has been implemented and we are monitoring the results.
Aug 4, 20:18 BST
Investigating - We are currently investigating reports of failing Amazon Pay India and Amazon Shopping India transactions.

Some partners may experience failed or delayed transaction requests while our team works to identify the root cause and restore normal service.

We apologize for the disruption and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Aug 4, 19:28 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 11:14 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 11:05 BST
Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India

Amazon Pay India
Aug 4, 07:59 BST

Aug 4, 2026

Greggs transactions temporarily suspended
Resolved - This incident has been resolved.
Aug 4, 20:22 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 14:55 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 14:52 BST
Update - We are continuing to investigate this issue.
Aug 4, 13:43 BST
Investigating - Transactions for Greggs have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Aug 3, 09:15 BST
Scheduled maintenance for various AUS brands
Completed - The scheduled maintenance has been completed.
Aug 4, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:00 BST
Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Tuesday, 4 August 2026, 4:00 PM to 6:00 PM

During this period, orders may temporarily fail. We expect any disruption to last approximately 120 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Big W

BWS

Dan Murphy's

Everyday Wish

Woolworths Supermarkets
Jul 28, 13:42 BST

Aug 3, 2026

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Partial disruption to transactions
Resolved - This issue has now been resolved - please ask end users to attempt access to their gift cards and they should now display.
Jul 31, 15:36 BST
Identified - We're aware that a number of transactions are currently stuck in a "processing" state and are taking longer than usual to complete. This issue occurred between 09.45-10.34 BST yesterday (28/07). Affected currencies: GBP USD AUD

Our team has identified the issue and is working to clear the backlog.

In the meantime:

Please don't retry or resubmit affected orders — they haven't failed, and resubmitting may create duplicates.

No action is needed on your side; stuck transactions will complete automatically once the backlog clears.

No funds have been lost — payments are held safely until the transaction completes.

We currently cannot cancel or refund these until the core issue has been resolved.

We'll send a further update when we have this. We apologise for the disruption.
Jul 29, 09:54 BST
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