Tillo Status

Tillo system status

All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Tillo API Operational

Tillo Hub Operational

Gift Code Hosting Operational

Tillo Content Operational

Content - UK Operational

Content - Europe Operational

Content - Scandinavia Operational

Content - USA & Canada Operational

Content - India Operational

Content - Australia & New Zealand Operational

Banking Service Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Processor Maintenance - Sainsbury's, Argos & Habitat Jul 31, 2024 20:00-21:00 BST

The processor for Sainsbury's, Argos & Habitat, has informed us of a critical period of planned maintenance.

During this time Sainsbury's, Argos & Habitat products will be unavailable for up to one hour between 8pm - 9pm BST.
Posted on Jul 25, 2024 - 12:30 BST

Planned maintenance for Love2Shop Aug 3, 2024 08:00-20:00 BST

Love2Shop has advised that during this upgrade maintenance window some orders may fail when placed via API and Bulk Buy.
Posted on Jul 26, 2024 - 20:52 BST

Planned Maintenance for many US and CA brands Aug 6, 2024 08:00-13:00 BST

The below brands will undergo planned maintenance which might result in some orders failing during this time.

1-800-PetSupplies.com
Adidas USA
Albertsons Companies
American Eagle®
Apple Gift Card Canada
Athleta
Bakers Square
Banana Republic
Bed Bath & Beyond
Bier Markt
Cabela's CA
Cadillac Bar
Callaway
Canyon Creek
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chuck E.Cheese's
Cost Plus World Market
Dave & Buster's
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golf Town Canada
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hudson's Bay Canada
iFLY
IMVU Canada
Jack Astor's Bar and Grill
Joe’s Crab Shack
Karma Koin
Kelsey's
Kigso Canada
Kobo
Lane Bryant
Legal Sea Foods
Marshalls Canada
Montana's
New York Fries
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
Original Joe's
P.F Chang's
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Reds Wine Tavern
Roblox Canada
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sonic USA
Soothe
Spotify USA
State & Main
Steak 'n Shake
Strip House
Swiss Chalet
Swissôtel Hotels & Resorts
The Cheesecake Factory
The Children's Place Canada
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
Tijuana Flats
TQ
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walmart
Wayfair Canada
west elm
Wine.com
Winners Canada
Xbox Canada
Posted on Jul 08, 2024 - 15:03 BST

Scheduled Maintenance for Several Australian Brands Aug 20, 2024 05:00-06:00 BST

An Australian processor will be undergoing a scheduled maintenance during this time. As a result, transactions for the following brands will fail:

Accor Australia
Angus & Coote Australia
Auto Barn Australia
Aveda (EL) Australia
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
ClassBento Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Estèe Lauder Australia
Event Cinema Australia
Forever New Australia
French Connection Australia
Goldmark Australia
Harris Farm Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
M.A.C Australia
Mac by Myer Australia
Michael Hill Jewellers Australia
Ninewest Australia
Oakley Australia
Opsm Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sheridan Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
The Athletes Foot Australia
Weber BBQ Australia
Woolworths Supermarket Australia
Posted on Jul 18, 2024 - 16:54 BST

Scheduled Maintenance For Many US Brands Aug 21, 2024 05:00-06:00 BST

A 1-hour maintenance session will take place at this time for a US processor. During this period, transactions for the following brands will be temporarily unavailable:

1-800-Baskets.com USA
1-800-Flowers.com USA
Abercrombie & Fitch USA
Advance Auto Parts
Aerie
Aeropostale
AMC Theaters
American Eagle Outfitters USA
Apple Gift Card
Applebee's
Aquarium
Atom Tickets
AutoZone®
Babin's Seafood House
Bahama Breeze®
Barnes & Noble
Bass Pro Shop
Bath & Body Works USA
Beans & Brews
Belk
Benihana USA
Bertucci's®
Best Buy
Big Lots USA
BJ's Restaurants USA
Black Angus USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Boscov
Bravo Italian Kitchen
Brinker International
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Build-A-Bear Workshop
Burger King USA
Burlington
Cabela's
California Pizza Kitchen, Inc
Carnival Cruise USA
Carrabba's Italian Grill
Chart House (Landry's Brand)
Chico's
Childrens Place USA
Chili's
Chipotle USA
Claire's
Cold Stone Creamery®
Columbia Sportswear USA
Cracker Barrel USA
Crate and Barrel
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Disney
Dominos
DSW
Eddie Bauer
Famous Dave's®
Famous Footwear USA
Fanatics
Fandango
Finish Line USA
Five Guys USA
Fleming's Prime Steakhouse & Wine Bar
Fricker's
GameStop USA
Go Play Golf USA
Goodcents Deli USA
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hello Fresh USA
Home Chef
Hopcat
Hotels.com US
IHOP®
J. Christopher's USA
Jamba Juice
JCPenney
Jersey Mikes USA
Jiffy Lube®
Jtv.Com
Kirkland's
Kohl's
La Griglia
Landry's
Lands' End
LongHorn Steakhouse®
Lyft
Macy's USA
Maggiano's
Main Event USA
McCormick & Schmick's
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Mix It Up™
Morton's The Steakhouse
Nautica
O'Charley's
Office Max / Depot USA
Olive Garden®
Omaha Steaks
Outback Steakhouse
Pacific Sunwear
Panda Express
Panera Bread
Papa John's
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Peet's Coffee & Tea
Pep Boys USA
Petco
Petsmart
Pottery Barn USA
Puckett's Grocery
Quiznos USA
Rainforest Cafe®
Razer Gold
Red Lobster
Red Robin
Regal Cinema USA
REI
River Crab Blue Water Inn
ROBLOX
Rubio’s Coastal Grill
Ruth's Chris Steak House
Saks OFF 5th
Saltgrass Steak House®
Seasons 52®
Sephora USA
Shoney's
Shutterfly
Sling TV
Smashburger USA
Smoothie King USA
Soma USA
Southwest Airlines USA
Sportsman's Warehouse
Staples
Starbucks USA
Stitch Fix®
Subway
Sur La Table USA
Taco Bell USA
Taco Shop Of Wichita
Target
Texas Roadhouse USA
TGI Fridays USA
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Home Depot USA
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Ulta
Under Armour USA
Uno Chicago Grill
Vic & Anthony's
W.W. Cousins
White House Black Market
Williams-Sonoma Brands USA
Willie G's
Wondery
Yankee Candle
Yard House
Posted on Jul 18, 2024 - 16:51 BST

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Carpetright acquisition - gift card program update

Resolved - We are resolving this status page, following email communication sent yesterday. Further information regarding the refund claim process through the administrators PWC for end users can be found in the following link: https://www.pwc.co.uk/carpetright
Jul 26, 11:54 BST

Identified - It has been confirmed by Carpetright that gift cards will not be accepted at the stores that have been transferred to Tapi Group or online. All customers with an unredeemed gift card or outstanding order that has not been completed, are considered as creditors of Carpetright and would be required to contact the appointed administrators PWC

As a result of the Administration Carpetright are unfortunately unable to provide customer's with any refund.
It is recommend that all customers check their purchase protection arrangements associated with their debit / credit card/finance arrangement (or similar payment method) to understand whether a refund is available through another source.

In the event that customer's are unable to secure any refund via their original method of payment, they will have the right to lodge an unsecured claim in the Administration estate of Carpetright Limited.

To submit a claim, PWC have advised that customers contact uk_carpetright_creditors@pwc.com providing their full name and corresponding address, and one of the team will arrange to send the customer the relevant information via letter in order to submit their unsecured claim.
Jul 24, 13:07 BST

Investigating - We are aware of the ongoing situation involving the acquisition of Carpetright and the closure of a number of stores nationwide. We are also aware this will raise a number of questions around Carpetright's gift card program, at this time gift cards cannot be redeemed nor are refunds able to be processed.

We are working closely with the processor to understand what further impact there may be to the gift card program. In the interim we have taken the decision to disable all further sales of Carpetright gift cards during this acquisition period.

We have included the following link to the Carpetright website for more details about the acquisition: https://www.carpetright.co.uk/

We will update this status page as we know more details.
Jul 23, 17:06 BST

Walmart/Sam’s Club Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:00 BST

Scheduled - Walmart/Sam’s Club will be performing maintenance on their system and digital gift card transactions may fail during this window. Please hold and reprocess your transactions once the maintenance window has ended.
Jul 9, 20:57 BST

Jul 25, 2024

Tillo Hubs Incident

Resolved - We have seen intermittent issues with a small percentage of sales not processing successfully, and intermittent hub access issues between approximately 13:30 BST and 14:45 BST.
Jul 25, 15:06 BST

Unable to issue gift cards for multiple Australian brands

Resolved - This incident has now been resolved, all sales for the affected brands are now completing successfully.
Jul 25, 08:51 BST

Monitoring - A fix has been implemented, and all brands are now enabled. We will continue to monitor sales closely.
Jul 25, 02:51 BST

Update - We are continuing to investigate this incident.
Jul 24, 17:54 BST

Update - The Iconic Australia and Apple Australia have been temporarily disabled as well and the processor is working on getting these affected brands back online. As soon as we have further updates we will post them here.
Jul 24, 14:32 BST

Update - We are seeing further errors for Dan Murphy's Australia and Myer Australia. These brands have been temporarily disabled and the processor is notified.
Jul 24, 12:53 BST

Investigating - We are aware of further failed orders for Woolworths WISH Australia. The brand has been disabled and the processor is looking into this.
Jul 24, 11:57 BST

Monitoring - A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Jul 24, 09:05 BST

Update - We have noticed errors for Dan Murphy's Australia and have disabled this brand as well.

Below is a list of affected brands:

Apple Australia
Dan Murphy's Australia
Hoyts Australia
The Iconic Australia
Woolworths Supermarket Australia
Woolworths WISH Australia

This incident is being investigated by the processor.
Jul 23, 17:15 BST

Update - We are continuing to investigate this incident.
Jul 23, 15:19 BST

Update - We are continuing to investigate this incident.
Hoyts Australia has been added to the list of affected brands and been disabled temporarily.
Jul 23, 12:43 BST

Update - Further to the listed brands, we are aware that Woolworths WISH Australia is also affected and have been disabled.
Jul 23, 12:30 BST

Investigating - We are currently investigating errors when issuing gift cards for the below brands:

Apple Australia
The Iconic Australia
Woolworths Supermarket Australia

The brands have been temporarily disabled and the processor has been contacted. We will post further updates here when we know more.
Jul 23, 12:17 BST

Jul 24, 2024

Unable to issue gift cards for B&M

Resolved - Transactions are going through successfully. This incident is resolved.
Jul 24, 17:52 BST

Monitoring - A fix has been implemented and we have enabled the brand again. We will monitor sales going through.
Jul 24, 16:27 BST

Update - We are continuing to investigate this incident.
Jul 24, 14:01 BST

Investigating - We are currently seeing errors when issuing gift cards for B&M. We have temporarily disabled the brand and contacted the processor. We will post further updates here when we know more.
Jul 24, 10:24 BST

Unable to issue gift cards for some UK and EU brands

Resolved - Transactions are going through successfully. This incident is resolved.
Jul 24, 16:22 BST

Monitoring - A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Jul 24, 16:01 BST

Investigating - We are seeing errors when issuing gift cards for the below brands:

Adidas Belgium
Adidas Germany
Adidas Netherlands
Aldi
Aldi Ireland
Aldi School Lunches
M&S
M&S Ireland
Tesco UK
WHSmith

We have temporarily disabled these brands and reached out to the suppliers. We will post further updates here as we learn more.
Jul 24, 15:27 BST

Planned Maintenece for Walmart/Sam’s Club

Completed - The scheduled maintenance has been completed.
Jul 24, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 BST

Jul 23, 2024

Unable to issue Amazon Germany, Amazon Austria & Amazon France gift cards

Resolved - This incident has been resolved.
Jul 23, 12:21 BST

Monitoring - The processor has advised that all issues with Amazon Germany, Amazon Austria & Amazon France gift cards have now been resolve, we enabled all 3 brands. We will monitor if sales complete successfully.
Jul 23, 10:01 BST

Update - The processor continues to investigate the issues. We hope to get some feedback soon.
Jul 22, 16:44 BST

Update - We continue to chase the processor about these issues and we hope to have a an update soon.
Jul 22, 12:49 BST

Update - Amazon Poland is now back online but we noticed that Amazon Austria is now failing. We have reached out to the processor and temporarily disabled Amazon Austria.
Jul 22, 10:35 BST

Update - We are seeing all orders fail for Amazon France as well, we have taken this product offline and contacted the processor.
Jul 22, 09:19 BST

Update - We have seen some intermittent issues with Amazon Poland sales as well, so have taken this product offline too while we investigate.

All other Amazon products are processing successfully.
Jul 21, 18:34 BST

Identified - While some orders have processed successfully since re-enabling the product, due to continued intermittent errors we have taken Amazon Germany back offline while we investigate this with the processor. We expect to have more information to share tomorrow during business hours.
Jul 21, 18:27 BST

Monitoring - We've been advised that the brand can be re-enabled again, we'll monitor sales and update the status page if there are any further issues.
Jul 20, 14:21 BST

Investigating - We are currently seeing transactions fail for Amazon Germany. We have temporarily disabled it and have contacted the processor. As soon as we know more, we will update here.
Jul 19, 17:15 BST

Jul 22, 2024

Intermittent issues with Gift Card processing

Resolved - We can confirm that orders have continue to process successfully and this issues is resolved, thank you for your patience while we worked to resolve this. A full RCA is in the process of being completed.
Jul 22, 13:23 BST

Monitoring - The backlog has now fully cleared and order processing has returned to normal speeds - we'll continue to monitor a higher proportion of sales before marking this incident as resolved.
Jul 22, 12:25 BST

Identified - We have seen issues with Gift Card processing this morning which resulted in orders being delayed for a number of our buyers - the issue has been identified and the engineering team are working through the backlog to get all orders processed. Although orders are now processing successfully we expect there to be some continued delays in processing until the backlog fully clears.

Our Engineering team have deployed as much additional infrastructure resource as possible to reduce further impact and get normal service resumed as quickly as possible.

If you have any questions please contact our Client Services team via servicedesk@tillo.io.
Jul 22, 12:11 BST

Jul 21, 2024

Banking provider maintenance window

Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 BST

Scheduled - Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Jul 5, 09:30 BST

Jul 20, 2024

Jul 19, 2024

Microsoft Global Outage - Brands Affected across several regions

Resolved - All sales are processing successfully and the processor has confirmed the issue is fully resolved from their side too. We'll close this status page now, but please do get in touch with our service desk via servicedesk@tillo.io if you have any questions at all following today's outages.
Jul 19, 18:43 BST

Monitoring - We've been informed that the last remaining brands affected by the outage (US and CAD brands listed below) - should be up and running but are experiencing some intermittent delays.

We've re-enabled the brands and will monitor sales to make sure the success rate is high enough to keep the brands enabled.
Jul 19, 18:09 BST

Update - We have been advised that the affected Australian brands have been fixed and are available again.

List of brands below:

Adore Beauty Australia
Adrenaline Australia
Anaconda Australia
Apple Australia
Barbeques Galore Australia
BCF Australia
Be Fit Foods Australia
Best Beauty and Wellness
Best Restaurants Australia
BIG W
Blys In-Home Massage Australia
Bunnings Australia
BWS Australia
Catch Australia
City Beach Australia
Coles Australia
Cue Australia
Dan Murphy's Australia
Dotti Australia
Dymocks Australia
eBay Australia
endota spa Australia
Ettitude Australia
Flight Centre Australia
freedom Australia
Fresh Fragrances and Cosmetics Australia
Hardtofind Australia
Hoyts Lux Australia
JAG Australia
Jay Jays Australia
JB Hi-Fi
Just Jeans Australia
Kmart Australia
Kobo Books Australia
LatestBuy Australia
Lowes Australia
Mr Roses Australia
Myer Australia
Myer Benefit Australia
Pandora Australia
Peter Alexander Australia
PlayStation Network Australia
Portmans Australia
Rebel Australia
Red Balloon Australia
SABA Australia
Smiggle Australia
Sportitude Australia
Sportscraft Australia
Spotify Australia
Spotlight Australia
Supercheap Auto Australia
Target Australia
The 5th Australia
The Good Guys Australia
The Iconic Australia
TONI&GUY Australia
Veronika Maine Australia
Wittner
Woolworths WISH Australia
Xbox Live Australia
Youfoodz Australia
Jul 19, 17:27 BST

Update - We have been advised that the Currys products are available again. We have re-enabled the below brands and are monitoring sales going through for these.

- Currys
- Currys B2B
- Currys Ireland Benefits
- Currys Ireland Rewards
Jul 19, 16:29 BST

Update - Some of our Australian brands have also been affected by this outage.
We have listed all affected brands below:
Adore Beauty Australia
Adrenaline Australia
Anaconda Australia
Apple Australia
Barbeques Galore Australia
BCF Australia
Be Fit Foods Australia
Best Beauty and Wellness
Best Restaurants Australia
BIG W
Blys In-Home Massage Australia
Bunnings Australia
BWS Australia
Catch Australia
City Beach Australia
Coles Australia
Cue Australia
Dan Murphy's Australia
Dotti Australia
Dymocks Australia
eBay Australia
endota spa Australia
Ettitude Australia
Flight Centre Australia
freedom Australia
Fresh Fragrances and Cosmetics Australia
Hardtofind Australia
Hoyts Lux Australia
JAG Australia
Jay Jays Australia
JB Hi-Fi
Just Jeans Australia
Kmart Australia
Kobo Books Australia
LatestBuy Australia
Lowes Australia
Mr Roses Australia
Myer Australia
Myer Benefit Australia
Pandora Australia
Peter Alexander Australia
PlayStation Network Australia
Portmans Australia
Rebel Australia
Red Balloon Australia
SABA Australia
Smiggle Australia
Sportitude Australia
Sportscraft Australia
Spotify Australia
Spotlight Australia
Supercheap Auto Australia
Target Australia
The 5th Australia
The Good Guys Australia
The Iconic Australia
TONI&GUY Australia
Veronika Maine Australia
Wittner
Woolworths WISH Australia
Xbox Live Australia
Youfoodz Australia
Jul 19, 14:08 BST

Update - Iceland and Morrisons (UK) brands are successful and working as normal. The POS issue has also been resolved.
Jul 19, 11:54 BST

Update - Further to the listed brands, we are aware that the following brands are also affected and have been disabled;

- Currys Ireland Benefits
- Currys Ireland Rewards
Jul 19, 11:26 BST

Update - In addition to the above brands,

Iceland and Morrisons (UK) brands are also affected and have been taken offline.
Jul 19, 10:37 BST

Identified - As you may already be aware, Microsoft are experiencing a Global Outage which has taken crucial infrastructure elements offline all over the world.

We are seeing the majority of gift card sales process successfully, however some brands and their processessors have been directly impacted, or suspected to be impacted, we'll post updates on this status page as we learn more.

So far affected brands are as follows:

Currys and Currys B2B (UK)

The following US and CAD Brands:

1-800-PetSupplies.com
Adidas USA
Albertsons Companies
American Eagle®
Apple Gift Card Canada
Athleta
Bakers Square
Banana Republic
Bed Bath & Beyond
Bier Markt
Cabela's CA
Cadillac Bar
Callaway
Canyon Creek
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chuck E.Cheese's
Cost Plus World Market
Dave & Buster's
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Foot Locker USA
Fruit Bouquets
Gander Outdoors
GAP USA
Golf Town Canada
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
Hudson's Bay Canada
iFLY
IMVU Canada
Jack Astor's Bar and Grill
Joe’s Crab Shack
Karma Koin
Kelsey's
Kigso Canada
Kobo
Lane Bryant
Legal Sea Foods
Marshalls Canada
Montana's
New York Fries
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
Original Joe's
P.F Chang's
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Reds Wine Tavern
Roblox Canada
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sonic USA
Soothe
Spotify USA
State & Main
Steak 'n Shake
Strip House
Swiss Chalet
Swissôtel Hotels & Resorts
The Cheesecake Factory
The Children's Place Canada
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
Tijuana Flats
TQ
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walmart
Wayfair Canada
west elm
Wine.com
Winners Canada
Xbox Canada
Jul 19, 10:13 BST

Amazon CAD - Failing Transactions

Resolved - This incident has been resolved and the brand has been reenabled.
Jul 19, 15:47 BST

Identified - The issue has been identified and we are working with the processor to resolve this.
Jul 19, 09:14 BST

Investigating - We are currently seeing transactions fail for this brand. We have temporarily disabled it and have contacted the processor. As soon as we know more, we will update here.
Jul 18, 15:21 BST

Issues processing some Australian brands

Resolved - This incident is related to the Microsoft Global Outage - we'll close this incident page down, and keep updates centralised on this Status page here: https://trust.tillo.tech/incidents/5tcjztzyn5mj

Please contact servicedesk@tillo.io if you have any questions or concerns.
Jul 19, 13:55 BST

Investigating - One of our Australian processors is currently experiencing technical issues. This is impacting sales for the following Australian brands - we have escalated this to them and will provide an update upon receiving a response.

Adore Beauty Australia
Adrenaline Australia
Anaconda Australia
Apple Australia
Barbeques Galore Australia
BCF Australia
Be Fit Foods Australia
Best Beauty and Wellness
Best Restaurants Australia
BIG W
Blys In-Home Massage Australia
Bunnings Australia
BWS Australia
Catch Australia
City Beach Australia
Coles Australia
Cue Australia
Dan Murphy's Australia
Dotti Australia
Dymocks Australia
eBay Australia
endota spa Australia
Ettitude Australia
Flight Centre Australia
freedom Australia
Fresh Fragrances and Cosmetics Australia
Hardtofind Australia
Hoyts Lux Australia
JAG Australia
Jay Jays Australia
JB Hi-Fi
Just Jeans Australia
Kmart Australia
Kobo Books Australia
LatestBuy Australia
Lowes Australia
Mr Roses Australia
Myer Australia
Myer Benefit Australia
Pandora Australia
Peter Alexander Australia
PlayStation Network Australia
Portmans Australia
Rebel Australia
Red Balloon Australia
SABA Australia
Smiggle Australia
Sportitude Australia
Sportscraft Australia
Spotify Australia
Spotlight Australia
Supercheap Auto Australia
Target Australia
The 5th Australia
The Good Guys Australia
The Iconic Australia
TONI&GUY Australia
Veronika Maine Australia
Wittner
Woolworths WISH Australia
Xbox Live Australia
Youfoodz Australia
Jul 19, 13:39 BST

Intermittent issues for Iceland and Morrisons

Monitoring - Orders are successful for Iceland and Morrisons, we will keep monitoring sales going through.
Jul 19, 10:33 BST

Investigating - We are aware of intermittent issues for Iceland and Morrisons. We have contacted the processor and will post updates here when we learn more.
Jul 19, 09:49 BST

Unable to issue gift cards for Currys & Curry's B2B

Investigating - We are currently seeing errors when issuing gift cards for Currys and Currys B2B. We have temporarily disabled the products and contacted the processor. As soon as we know more we will update this incident.
Jul 19, 09:09 BST

Jul 18, 2024

Jul 17, 2024

Unable to issue Azteco Bitcoin Voucher - On-chain USD codes

Resolved - This incident has been resolved.
Jul 17, 09:15 BST

Monitoring - The processor has advised the issues are now resolved. We enabled the brand and will monitor if sales are completing successfully.
Jul 16, 17:16 BST

Update - The processor continues to investigate this issue. We hope to get some feedback soon.
Jul 16, 13:47 BST

Update - The processor is still investigating the issue, we will update you once we have more information.
Jul 16, 11:43 BST

Investigating - We are seeing all orders fail for Azteco Bitcoin Voucher - On-chain USD codes. We have disabled the brand and contacted the processor. We will update this incident when we have more news.
Jul 16, 09:13 BST

Planned Maintenance - Love2Shop

Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 BST

Scheduled - The Love2Shop processor has advised they will be carrying out essential maintenance work. During this time sales may be affected.
Jul 16, 10:48 BST

Jul 16, 2024

Transactions failing for Bigbasket India

Resolved - The processor has confirmed that a fix has been implemented, we have seen that all sales have been completing successfully today and this incident is now resolved.
Jul 16, 09:27 BST

Update - The investigation into this brand outage is ongoing as a priority. We will continue to share further updates as soon as possible
Jul 15, 17:23 BST

Update - We are continuing to investigate this incident with the processor to ensure we can resolve and re-enables sales as soon as possible.
Jul 15, 09:46 BST

Update - We are continuing to investigate this issue.
Jul 12, 21:43 BST

Update - We are continuing to investigate this incident with the processor to ensure we can resolve and re-enables sales as soon as possible.
Jul 12, 16:10 BST

Update - The processor for this brand is continuing to investigate the issue further, as soon as we know we will post further update.
Jul 12, 12:55 BST

Update - We are continuing to investigate this issue.
Jul 12, 09:45 BST

Investigating - We are currently investigating this issue to ensure we can resolve this as soon as possible. The processor had informed us that a fix had been implemented, however sales are continuing to fail and we have disabled sales for Bigbasket temporarily.
Jul 12, 09:45 BST

Jul 15, 2024

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.