Tillo system status
All Systems Operational

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Resolved - This incident has been resolved.
Jun 23, 16:13 BST
Monitoring - We haven't got confirmation from the processor this is resolved yet however we are seeing sales going through. We will continue to monitor to make sure the issue does not reoccur.
Jun 23, 15:06 BST
Update - We are still waiting for an update from the processor. Once we have more information we will update you.
Jun 23, 14:44 BST
Investigating - We are seeing orders fail for Nike and Harvey Nichols. We have temporarily disabled both brands and informed the processor.
Jun 23, 10:11 BST
Jun 22, 2022
Resolved - This incident has been resolved.
Jun 22, 11:24 BST
Monitoring - The issue has been resolved and we are monitoring if sales are going through.
Jun 22, 11:22 BST
Investigating - We are currently seeing all B&M gift card orders failing. We've taken the retailer offline while the processor investigates.
Jun 22, 10:06 BST
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022
Resolved - All orders are processing successfully. This issues is resolved.
Jun 18, 11:07 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 16:10 BST
Update - We have heard from the processor and expect Aldi to be back online tomorrow.
Jun 17, 15:36 BST
Identified - The cause of the issue has been identified by the processor and a resolution is in progress. We hope to have this incident resolved as soon as possible.
Jun 16, 21:51 BST
Update - The processor and Aldi are still investigating these ongoing issues. A resolution is taking longer than we would have hoped. We will update you as soon as we have more information.
Jun 16, 17:13 BST
Update - The processor is still investigating the issues, once we have more information we update you.
Jun 16, 15:37 BST
Update - The processor has confirmed they have launched an investigation and they will update us as soon as they have any more information to share.
Jun 16, 10:36 BST
Investigating - We are seeing Aldi orders fail. We have disabled the brand and informed the processor.
We are waiting on a response and will update you once we have more information.

Jun 15, 14:19 BST
Jun 17, 2022
Resolved - This incident has been resolved.
Jun 17, 13:03 BST
Update - We are continuing to investigate this issue.
Jun 17, 13:01 BST
Update - We are continuing to investigate this issue.
Jun 17, 13:00 BST
Investigating - We are seeing Farmfoods orders fail. We have disabled the brand and informed the processor.
We are waiting on a response and will update you once we have more information.

Jun 17, 11:10 BST
Jun 16, 2022
Resolved - Transactions are now completing as normal. This incident is now resolved.
Jun 16, 19:21 BST
Monitoring - The issue has been indentified by the retailer and a fix has been implemented. The affected brands have been re-enabled. We will monitor the results of the fix and mark this incident as resolved once we are confident service has returned to normal.
Jun 16, 19:15 BST
Investigating - We are currently seeing requests for Farmfoods gift cards fail. We are raising the issue the retailer to make sure they are aware and will update this incident once we have an update.
Jun 16, 19:03 BST
Jun 15, 2022
Jun 14, 2022
Resolved - This incident has been resolved.
Jun 14, 11:28 BST
Monitoring - The processor has informed us that a fix has been implemented. We are monitoring if sales are going through.
Jun 14, 11:26 BST
Investigating - We seeing orders fail for Morrisons and Iceland (including free school meals). All those brands have been disabled and we have informed the processor. We are waiting on a response.
Jun 14, 11:06 BST
Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.