Monitoring - A fix has been deployed. These brands have been enabled and we will monitor for stability.
Apr 30, 2026 - 11:28 BST
Update - The processor is still investigating and attempting to implement an additional fix.
Apr 30, 2026 - 09:58 BST
Identified - The fix was unsuccessful and brands continue to fail. They have been temporarily paused again while we work towards resolution.
Apr 29, 2026 - 23:21 BST
Monitoring - A fix has been deployed. These brands have been enabled and we will monitor for stability.
Apr 29, 2026 - 22:41 BST
Update - We are still working to resolve the issue with the processor and will provide further updates once we know more.
Apr 29, 2026 - 10:24 BST
Update - We are continuing to investigate this issue, we will update when we have further updates.
Apr 28, 2026 - 17:17 BST
Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.
Affected brands:
Aberdeen Gift Card - Town & City Gift Cards
Aberdeenshire Gift Card - Town & City Gift Cards
Angus Gift Card - Town & City Gift Cards
Argyll & Bute Gift Card - Town & City Gift Cards
Armagh, Banbridge & Craigavon (Shop ABC) Gift Card - Town & City Gift Cards
Arran Gift Card - Town & City Gift Cards
Ashby Gift Card - Town & City Gift Cards
Ballymena Gift Card - Town & City Gift Cards
Barnsley Gift Card - Town & City Gift Cards
Bath Gift Card - Town & City Gift Cards
Bradford Gift Card - Town & City Gift Cards
Brighton Gift Card - Town & City Gift Cards
Bristol Gift Card - Town & City Gift Cards
Brixton Gift Card - Town & City Gift Cards
Bury St Edmunds Gift Card - Town & City Gift Cards
Camberley Gift Card - Town & City Gift Cards
Cambridge Gift Card - Town & City Gift Cards
Canterbury Gift Card - Town & City Gift Cards
Cardiff Gift Card - Town & City Gift Cards
Carndonagh Gift Card - Town & City Gift Cards
Causeway Coasts and Glens Gift Card - Town & City Gift Cards
Cavan Gift Card - Town & City Gift Cards
Cheltenham Gift Card - Town & City Gift Cards
Chester Gift Card - Town & City Gift Cards
Chichester Gift Card - Town & City Gift Cards
County Monaghan Gift Card - Town & City Gift Cards
County Wexford Gift Card - Town & City Gift Cards
Donegal Gift Card - Town & City Gift Cards
Drogheda Gift Card - Town & City Gift Cards
Dumfries and Galloway Gift Card - Town & City Gift Cards
Dundee Gift Card - Town & City Gift Cards
Dungarvan & West Waterford Gift Card - Town & City Gift Cards
East Ayrshire Gift Card - Town & City Gift Cards
East Dunbartonshire Gift Card - Town & City Gift Cards
East Lothian Gift Card - Town & City Gift Cards
East Renfrewshire Gift Card - Town & City Gift Cards
Edinburgh Gift Card - Town & City Gift Cards
Enniskillen Gift Card - Town & City Gift Cards
Exeter Gift Card - Town & City Gift Cards
Falkirk Gift Card - Town & City Gift Cards
Glasgow Gift Card - Town & City Gift Cards
Glasgow West End Gift Card - Town & City Gift Cards
Gloucester Gift Card - Town & City Gift Cards
Grá Macroom Gift Card - Town & City Gift Cards
Halifax Gift Card - Town & City Gift Cards
Harrogate Gift Card - Town & City Gift Cards
Hereford Gift Card - Town & City Gift Cards
High Wycombe Gift Card - Town & City Gift Cards
Highlands Gift Card - Town & City Gift Cards
Ilkley Gift Card - Town & City Gift Cards
Inverness City Centre Gift Card - Town & City Gift Cards
Isle of Wight Gift Card - Town & City Gift Cards
Kilkenny Gift Card - Town & City Gift Cards
Leicester Gift Card - Town & City Gift Cards
Letterkenny Gift Card - Town & City Gift Cards
Limerick Gift Card - Town & City Gift Cards
Lincolnshire Gift Card - Town & City Gift Cards
London City Gift Card - Town & City Gift Cards
Mid Ulster Gift Card - Town & City Gift Cards
Moray Gift Card - Town & City Gift Cards
Mulingar Gift Card - Town & City Gift Cards
Newark and Sherwood Gift Card - Town & City Gift Cards
Newport Gift Card - Town & City Gift Cards
Nottingham Gift Card - Town & City Gift Cards
Oldham Gift Card - Town & City Gift Cards
Oxted Gift Card - Town & City Gift Cards
Perth & Kinross Gift Card - Town & City Gift Cards
Perth City & Towns - Town & City Gift Cards
Plymouth Gift Card - Town & City Gift Cards
Renfrewshire Gift Card - Town & City Gift Cards
Scottish Borders Gift Card - Town & City Gift Cards
Sheffield City Centre Gift Card - Town & City Gift Cards
Sligo Gift Card - Town & City Gift Cards
South Ayrshire Gift Card - Town & City Gift Cards
St Albans Gift Card - Town & City Gift Cards
St. Andrews Gift Card - Town & City Gift Cards
Stoke Gift Card - Town & City Gift Cards
Sunderland Gift Card - Town & City Gift Cards
Tipperary Gift Card - Town & City Gift Cards
Waterford Gift Card - Town & City Gift Cards
Watford Gift Card - Town & City Gift Cards
Wolverhampton Gift Card - Town & City Gift Cards
Worthing Gift Card - Town & City Gift Cards
York Gift Card - Town & City Gift Cards
Apr 28, 2026 - 13:29 BST
Update - We are continuing to await the re-activation of Amazon INR and Flipkart INR. We will update when we have further information.
Apr 30, 2026 - 09:49 BST
Update - We are continuing to await the re-activation of Amazon INR and Flipkart INR. We will update when we have further information.
Apr 28, 2026 - 09:22 BST
Update - We are continuing to investigate and will provide further updates as more information becomes available.
Apr 24, 2026 - 22:24 BST
Monitoring - A fix has been implemented and most INR brands are now back online. This excludes the following, which are still being investigated: Amazon Pay India, Amazon Prime India, Amazon Shopping India, Amazon Fresh India, Flipkart India, Flipkart SuperCoin India.
Apr 24, 2026 - 15:47 BST
Update - We are continuing to investigate this issue, we will update when we have further updates.
Apr 24, 2026 - 14:03 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands:
Absolute Barbecue India
Ajio India
Allen Solly India
Amazon Pay India
Amazon Prime India
Amazon Shopping India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Aurelia India
Avast AVG India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart India
Flipkart SuperCoin India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
Organic India
Ornaz India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
Puma India
PVR Inox Cinemas India
Ratnadeep Super Market India
Relaxo India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Hotels and Experiences
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
Zomato India
Apr 24, 2026 - 07:32 BST