Tillo system status
B&M GBP transactions temporarily suspended
Monitoring - A fix has been implemented and the brand is now available again, we are monitoring transactions.
Aug 11, 2026 - 10:20 BST
Update - The issue remains unchanged at this time. We will provide further updates when additional information becomes available.
Aug 10, 2026 - 22:32 BST
Investigating - Transactions for B&M have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Aug 10, 2026 - 09:08 BST
Razer Gold USD transactions temporarily suspended
Update - The issue remains unchanged at this time. We will provide further updates when additional information becomes available.
Aug 10, 2026 - 22:33 BST
Update - We are continuing to investigate this issue alongside the processor. We will update as soon as we have any further information.
Aug 10, 2026 - 12:30 BST
Update - We are continuing to work internally to resolve this issue and expect to share additional updates in the coming days.
Aug 07, 2026 - 21:16 BST
Investigating - Transactions for Razer Gold USD have been temporarily paused while we investigate an issue affecting the gift card codes validity. Our team is actively working to identify the cause and restore availability.
Aug 07, 2026 - 15:33 BST

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Uptime over the past 90 days. View historical uptime.
Tillo API Operational
Tillo Hub Operational
Gift Code Hosting Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - Middle East Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider Operational
Tillo StoreFront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled maintenance for Walmart/Sam’s Club Aug 12, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday, 12 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Aug 12, 2026 - 06:00 BST

Scheduled maintenance for Walmart/Sam’s Club Aug 14, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Friday, 14 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Jul 22, 2026 - 13:50 BST

Scheduled maintenance for Walmart/Sam’s Club Aug 24, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Monday, 24 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Jul 22, 2026 - 13:52 BST

Scheduled Maintenance for Several GBP/EUR/USD/NZD/AUD Brands Aug 26, 2026 02:00-04:00 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday 26th August 02.00 - 04.00am

During this period, orders may be delayed. We expect any disruption to last approximately 2 hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Canada
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb New Zealand
Airbnb Spain
Airbnb Sweden
Airbnb UK
Airbnb USA
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Etsy Canada
Etsy UK
Etsy USA
Gametime USA
Meta Quest Australia
Meta Quest Canada
Meta Quest US
Netflix France
Netflix Germany
Netflix Italy
Netflix Poland
Netflix Spain
Netflix UK
Stubhub USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats New Zealand
Uber Eats USA
Uber France
Uber Germany
Uber Netherlands
Uber New Zealand
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides Italy
Uber Rides New Zealand
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA
Airbnb Private Austria
Airbnb Private Belgium
Airbnb Private France
Airbnb Private Germany
Airbnb Private Ireland
Airbnb Private UK
Instacart Canada
Instacart USA
Instacart+ USA
Meta Horizon+ Subscription Australia
Meta Quest Plus DE
Meta Quest Plus UK
Twitch Bulgaria
Uber Canada $10
Uber Eats £5
Uber Rides £5
Uber USA $10
Uber USA $5
Posted on Aug 06, 2026 - 14:18 BST

Scheduled maintenance for Walmart/Sam’s Club Aug 26, 2026 06:00-06:30 BST

We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Wednesday, 26 August, 6:00 AM – 6:30 AM BST

During this period, orders may temporarily fail. We expect any disruption to last approximately 30 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Walmart
Sam’s Club
Posted on Jul 22, 2026 - 13:55 BST

Aug 11, 2026

Unresolved incident: B&M GBP transactions temporarily suspended.

Aug 10, 2026

London Theatre Direct - Temp Disabled
Resolved - This incident has now been resolved, transactions are flowing successfully.
Aug 10, 16:13 BST
Monitoring - A fix has been implemented and the brand is available again. We are monitoring transactions.
Aug 10, 14:05 BST
Investigating - Transactions for LTD are not completing successfully. We have temporarily disabled the brand while the processor investigates. This status page will be updated as soon as we have more information.
Aug 9, 10:09 BST
Partial disruption to transactions across Amazon INR brands
Resolved - This incident has now been resolved.
Aug 10, 12:28 BST
Monitoring - A fix has been implemented and we are now monitoring transactions.
Aug 10, 11:15 BST
Investigating - We are currently investigating elevated error rates affecting transactions across Amazon INR brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India
Amazon Pay India
Aug 10, 10:25 BST

Aug 9, 2026

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Aug 6, 2026

Partial disruption to transactions across multiple Amazon India brands.
Resolved - This incident has been resolved.
Aug 6, 22:39 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 19:00 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 18:59 BST
Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India

Amazon Pay India
Aug 6, 18:00 BST

Aug 5, 2026

Transactions temporarily paused for multiple INR brands
Resolved - This incident has been resolved.
Aug 5, 23:42 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 19:17 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 5, 18:44 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multipleINR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Aug 5, 18:02 BST
Partial disruption to transactions across multiple Amazon India brands
Resolved - This incident has been resolved.
Aug 5, 00:42 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 22:44 BST
Update - A fix has been implemented and we are monitoring the results.
Aug 4, 20:18 BST
Investigating - We are currently investigating reports of failing Amazon Pay India and Amazon Shopping India transactions.

Some partners may experience failed or delayed transaction requests while our team works to identify the root cause and restore normal service.

We apologize for the disruption and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Aug 4, 19:28 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 11:14 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 11:05 BST
Investigating - We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India

Amazon Pay India
Aug 4, 07:59 BST

Aug 4, 2026

Greggs transactions temporarily suspended
Resolved - This incident has been resolved.
Aug 4, 20:22 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 14:55 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 4, 14:52 BST
Update - We are continuing to investigate this issue.
Aug 4, 13:43 BST
Investigating - Transactions for Greggs have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Aug 3, 09:15 BST
Scheduled maintenance for various AUS brands
Completed - The scheduled maintenance has been completed.
Aug 4, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:00 BST
Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

Maintenance Window:
Tuesday, 4 August 2026, 4:00 PM to 6:00 PM

During this period, orders may temporarily fail. We expect any disruption to last approximately 120 minutes. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:
Big W

BWS

Dan Murphy's

Everyday Wish

Woolworths Supermarkets
Jul 28, 13:42 BST

Aug 3, 2026

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Partial disruption to transactions
Resolved - This issue has now been resolved - please ask end users to attempt access to their gift cards and they should now display.
Jul 31, 15:36 BST
Identified - We're aware that a number of transactions are currently stuck in a "processing" state and are taking longer than usual to complete. This issue occurred between 09.45-10.34 BST yesterday (28/07). Affected currencies: GBP USD AUD

Our team has identified the issue and is working to clear the backlog.

In the meantime:

Please don't retry or resubmit affected orders — they haven't failed, and resubmitting may create duplicates.

No action is needed on your side; stuck transactions will complete automatically once the backlog clears.

No funds have been lost — payments are held safely until the transaction completes.

We currently cannot cancel or refund these until the core issue has been resolved.

We'll send a further update when we have this. We apologise for the disruption.
Jul 29, 09:54 BST

Jul 30, 2026

Virgin Experience Days transactions temporarily suspended
Resolved - This incident has been resolved.
Jul 30, 22:20 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 14:16 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 30, 14:12 BST
Investigating - Transactions for Virgin Experience Days have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Jul 30, 09:45 BST

Jul 29, 2026

JD Sports GBP transactions temporarily suspended
Resolved - This incident has now been resolved, the brand is transacting successfully.
Jul 29, 10:38 BST
Monitoring - We have now seen a fix for the issue. The brand has now been re-enabled, we are monitoring transactions.
Jul 29, 09:05 BST
Identified - We have disabled the brand again temporarily, we hope this to be for a short period. We will update when we have further information.
Jul 28, 16:04 BST
Monitoring - A fix has been implemented for this issue. The brand is available again and we are now monitoring transactions.
Jul 28, 14:02 BST
Update - Our team remains actively engaged in investigating this issue.
Jul 27, 23:14 BST
Update - We are continuing to work alongside the processor on a fix for this issue.
Jul 27, 17:26 BST
Identified - The issue has been identified and we are working alongside the processor to resolve the issue.
Jul 27, 09:43 BST
Investigating - Transactions for JD Sports GBP have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Jul 26, 19:17 BST
Scheduled maintenance for brands across multiple currencies
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:00 BST
Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

During this period, orders may be slower than usual. We expect any disruption to last approximately 2 hours. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

GBP
airbnb
deliveroo
etsy-uk
netflix-uk
twitch-uk
uber-eats
uber-rides
uber-uk

EUR
Airbnb Austria
Airbnb Belgium
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb Spain
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Netflix France
Netflix Germany
Netflix Italy
Netflix Spain
Twitch Austria
Twitch Belgium
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Uber Belgium
Uber France
Uber Germany
Uber Netherlands
Uber Portugal
Uber Rides Italy
Uber Spain

USD & CAD
Airbnb USA
Etsy USA
Gametime USA
Meta Quest US
Stubhub USA
Twitch USA
Uber Eats USA
Uber Rides USA
Uber USA
Airbnb Canada
Etsy Canada
Meta Quest Canada
Twitch Canada
Uber Eats Canada
Uber Rides Canada

AUD & NZD
Airbnb AU
Twitch Australia
Uber Australia
Uber Eats Australia
Uber Rides Australia
Airbnb New Zealand
Uber Eats New Zealand
Uber New Zealand
Uber Rides New Zealand

SEK & PLN & AED
Uber Sweden
Airbnb Sweden
Netflix Poland
Uber Poland
Deliveroo UAE

238832
Jul 2, 10:38 BST

Jul 28, 2026

Elevated error rates for select GBP-EUR brands, including Sainsbury's and Argos
Resolved - This incident has been resolved.
Jul 28, 22:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 22:55 BST
Update - There has been no further change at this time. We are continuing to monitor the situation and will provide further updates tomorrow as more information becomes available.
Jul 28, 22:24 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple GBP-EUR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Argos
Argos, Habitat, Sainsbury’s and Tu Multi Brand eGift Card
B&Q Ireland
B&Q UK
Habitat
Sainsbury's
Sainsburys Fuel Payment Card
Jul 28, 19:53 BST
Elevated Error Rates Affecting Multiple UK, European, and Australian Brands
Resolved - This incident has been resolved.
Jul 28, 22:56 BST
Identified - A potential cause has been identified, and the relevant teams are working to restore services as soon as possible. We will continue to provide updates as more information becomes available.
Jul 28, 22:20 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Leisure Choice Gift Card
Matalan
Merlin Gift Card
New Look
Ticketmaster Australia
Ticketmaster Austria
Ticketmaster Belgium
Ticketmaster Czech Republic
Ticketmaster Denmark
Ticketmaster Finland
Ticketmaster Germany
Ticketmaster Ireland
Ticketmaster Norway
Ticketmaster Poland
Ticketmaster Spain
Ticketmaster Sweden
Ticketmaster Switzerland
Ticketmaster UK
Virgin Experience Days
Virgin Gift Card
WonderDays Experiences Gift Card
Jul 28, 20:28 BST
Transactions temporarily paused for Amazon Pay India and Amazon Shopping India
Resolved - This incident has been resolved.
Jul 28, 22:56 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 22:16 BST
Investigating - We have been notified that elevated error rates are still affecting these brands. Our team continues to work with the processor to investigate the issue.
Jul 28, 12:48 BST
Monitoring - A fix has been implemented and we are monitoring transactions.
Jul 28, 11:23 BST
Investigating - We are aware of elevated error rates affecting transaction requests across the below INR brands. Transactions for affected brands have been paused while we investigate the issue.

Amazon Pay India
Amazon Shopping India

The processor is actively investigating and working to restore availability.
Jul 28, 10:14 BST
Elevated error rates for all INR brands
Resolved - This incident has been resolved.
Jul 28, 22:15 BST
Monitoring - A fix has been implemented and we are monitoring transactions.
Jul 28, 17:19 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Absolute Barbecue India
Ajio India
Allen Solly India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Arrow India
Aurelia India
Avast AVG India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Femmella
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart SuperCoin India
Flying Machine India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
IGP India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa Man India
OLA India
ONLY Apparel India
Organic India
Ornaz India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
PVR Inox Cinemas India
Ratnadeep Super Market India
Relaxo India
Reliance Trends India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Hotels and Experiences
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tanishq India
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
US Polo Association India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
Jul 28, 16:17 BST
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