Tillo system status
All Systems Operational

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023
Resolved - Successful transactions are now going through. This incident has been resolved.
Nov 28, 17:29 GMT
Monitoring - We have been notified by the processor that this issue has been resolved. We will monitor sales going through.
Nov 28, 16:50 GMT
Investigating - We are currently seeing errors when issuing gift cards for Waterstones. We have temporarily disabled the brand and have contacted the processor. As soon as we know more we will update this incident.
Nov 28, 14:30 GMT
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Completed - The scheduled maintenance has been completed.
Nov 23, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 21:42 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 17:43 GMT
Scheduled - We will be carrying out routine maintenance on our Core platform. During this time we will be applying the latest security updates to our database clusters, this operation requires rebooting of those clusters which could cause a short, minute or two, disruption to the service.
Nov 20, 17:37 GMT
Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
Resolved - This incident has been resolved.
Nov 20, 21:38 GMT
Update - We are continuing to monitor for any further issues.
Nov 20, 21:36 GMT
Monitoring - A fix has been implemented allowing us to re-enable the brands and we will be monitoring orders to ensure all is resolved.
Nov 20, 21:04 GMT
Investigating - We are currently investigating an issue and have disabled the affected brands.
Nov 20, 20:28 GMT
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - This incident has been resolved.
Nov 16, 21:11 GMT
Monitoring - The brands have been re-enabled, several transactions have been successful, and we are continuing to monitor.
Nov 16, 20:49 GMT
Investigating - We are currently unable to issue Nike UK & EUR. This has been raised with the supplier for investigation.
Nov 16, 20:14 GMT
Nov 15, 2023

No incidents reported.