Tillo Status

Tillo system status

Transactions temporarily paused for multiple EUR brands

Update - No change in status at this time. We are continuing to monitor the situation and will provide a further update as soon as new information is confirmed.
Apr 14, 2026 - 22:21 BST

Update - We remain engaged and will share further updates as soon as new information becomes available.
Apr 13, 2026 - 23:34 BST

Update - This issue is still being investigated with the processor and we'll provide more updates once we know more.
Apr 13, 2026 - 09:52 BST

Update - The issue remains unchanged at this time. We will provide further updates after the weekend when additional information becomes available.
Apr 10, 2026 - 23:17 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple EURO brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Calzedonia France
Calzedonia Germany
Calzedonia Italy
Calzedonia Slovakia
Calzedonia Spain
Falconeri Austria
Falconeri France
Falconeri Germany
Falconeri Italy
Falconeri Spain
Intimissimi Austria
Intimissimi France
Intimissimi Germany
Intimissimi Italy
Intimissimi Slovakia
Intimissimi Spain
Signorvino
Tezenis
Tezenis Austria
Tezenis Belgium
Tezenis France
Tezenis Germany
Tezenis Spain
Apr 10, 2026 - 15:55 BST

Wayfair UK transactions failing

Update - The issue remains unchanged at this time. We will provide further updates after the weekend when additional information becomes available
Apr 14, 2026 - 22:17 BST

Update - The issue remains unchanged at this time. We will provide further updates after the weekend when additional information becomes available.
Apr 13, 2026 - 23:32 BST

Investigating - We are currently seeing Wayfair UK transactions failing. We are in talks with the processor and will try to get this brand back and transacting as quickly as possible.
Apr 13, 2026 - 16:26 BST

IKEA UK transactions temporarily suspended

Update - The issue remains unchanged at this time. We will provide further updates after the weekend when additional information becomes available
Apr 14, 2026 - 22:17 BST

Investigating - Transactions for IKEA UK have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Apr 14, 2026 - 11:09 BST

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Uptime over the past 90 days. View historical uptime.

Tillo API Operational

Tillo Hub Operational

Gift Code Hosting Operational

Tillo Content Operational

90 days ago

100.0 % uptime

Today

Content - UK Operational

Content - Europe Operational

Content - Scandinavia Operational

Content - USA & Canada Operational

Content - India Operational

Content - Australia & New Zealand Operational

Content - Middle East Operational

90 days ago

100.0 % uptime

Today

Banking Service Provider Operational

Tillo StoreFront Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for Walmart/Sam's Club Apr `20`, `2026` `05:00`-`05:30` BST

Walmart/Sam’s Club informed us they will be performing necessary maintenance on their system. They have advised that there could be slight delays in transaction delivery and some transactions might fail. Please reprocess transactions once the maintenance window has ended.
Posted on Mar 25, 2026 - 15:39 GMT

Scheduled Maintenance for Various Brands (Argos, Sainsburys, Habitat) Apr `21`, `2026` `09:00`-`10:00` BST

The following brands will be undergoing maintenance during this window. During this time, Gift Card transactions will fail. Please wait until after the window to process these brands.

Argos

Argos Cashback

Habitat

Habitat Cashback

Sainsbury's

Sainsbury's Employee Benefits

Sainsbury’s, Argos, Habitat and Tu Multi Brand eGift Card

Sainsburys Cashback

Sainsburys Fuel Payment Card

Argos Benefits

Argos Rewards

Habitat Rewards

Sainsbury's Cashback - Digital Top-Up

Sainsbury's Employee Benefits - Digital Top-up

Sainsbury's Groceries eGift Card
Posted on Apr 07, 2026 - 11:47 BST

Scheduled Maintenance for Walmart/Sam's Club Apr `22`, `2026` `05:00`-`05:30` BST

Scheduled Maintenance for Various Brands (Argos, Sainsburys, Habitat) Apr `26`, `2026` `02:00`-`06:00` BST

Scheduled maintenance window for Uber, Deliveroo, Air BnB, Netflix, Etsy and others. Apr `28`, `2026` `14:00`-`16:00` BST

The processor for the below brands has confirmed they will be undergoing scheduled maintenance.

No down time is expected but there may be brief delays in processing transactions for the following brands:

Airbnb AU

Airbnb Austria

Airbnb Belgium

Airbnb Canada

Airbnb Finland

Airbnb France

Airbnb Germany

Airbnb Ireland

Airbnb Italy

Airbnb Netherlands

Airbnb New Zealand

Airbnb Spain

Airbnb Sweden

Airbnb UK

Airbnb USA

Deliveroo

Deliveroo Belgium

Deliveroo France

Deliveroo Italy

Deliveroo UAE

DoorDash Australia

DoorDash New Zealand

Etsy Canada

Etsy UK

Etsy USA

Gametime USA

Instacart Canada

Instacart USA

Instacart+ USA

Meta Quest Canada

Meta Quest US

Netflix France

Netflix Germany

Netflix Italy

Netflix Poland

Netflix Spain

Netflix UK

Stubhub USA

Twitch Australia

Twitch Austria

Twitch Belgium

Twitch Canada

Twitch Cyprus

Twitch Czech Republic

Twitch Finland

Twitch France

Twitch Germany

Twitch Greece

Twitch Hungary

Twitch Ireland

Twitch Italy

Twitch Luxembourg

Twitch Malta

Twitch Netherlands

Twitch Poland

Twitch Portugal

Twitch Romania

Twitch Slovakia

Twitch Spain

Twitch UK

Twitch USA

Uber Australia

Uber Belgium

Uber Eats

Uber Eats Australia

Uber Eats Canada

Uber Eats New Zealand

Uber Eats USA

Uber France

Uber Germany

Uber Netherlands

Uber New Zealand

Uber Poland

Uber Portugal

Uber Rides

Uber Rides Australia

Uber Rides Canada

Uber Rides Italy

Uber Rides New Zealand

Uber Rides USA

Uber Spain

Uber Sweden

Uber UK

Uber USA
Posted on Apr 02, 2026 - 12:07 BST

Past Incidents

Apr 15, 2026

No incidents reported today.

Apr 14, 2026

Scheduled maintenance for multiple Australian brands

Completed - The scheduled maintenance has been completed.
Apr 14, 23:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:30 BST

Scheduled - We have been informed of scheduled maintenance for the following brands as part of routine system improvements.

During this period, orders may temporarily fail. If an order fails, please retry once the maintenance window has closed.

We apologise for any inconvenience and appreciate your understanding.

Affected brands:

BIG W
BWS
Dan Murphy’s
Woolworths Supermarket

#215530
Apr 14, 16:09 BST

Scheduled Maintenance for Various Brands (Argos, Sainsburys, Habitat)

Completed - The scheduled maintenance has been completed.
Apr 14, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 20:00 BST

Scheduled - The following brands will be undergoing maintenance during this window. During this time, Gift Card transactions will fail. Please wait until after the window to process these brands.

Argos

Argos Cashback

Habitat

Habitat Cashback

Sainsbury's

Sainsbury's Employee Benefits

Sainsbury’s, Argos, Habitat and Tu Multi Brand eGift Card

Sainsburys Cashback

Sainsburys Fuel Payment Card

Argos Benefits

Argos Rewards

Habitat Rewards

Sainsbury's Cashback - Digital Top-Up

Sainsbury's Employee Benefits - Digital Top-up

Sainsbury's Groceries eGift Card
Apr 9, 08:48 BST

Transactions temporarily paused for TK Maxx, River Island, and Dunelm brands

Resolved - This incident has been resolved.
Apr 14, 17:04 BST

Monitoring - A fix has been implemented and transactions are now being monitored.
Apr 14, 14:57 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Please see the brands affected below;
Apple Gift Card Austria
Apple Gift Card Belgium
Apple Gift Card Denmark
Apple Gift Card Finland
Apple Gift Card France
Apple Gift Card Germany
Apple Gift Card Ireland
Apple Gift Card Italy
Apple Gift Card Netherlands
Apple Gift Card Norway
Apple Gift Card Portugal
Apple Gift Card Spain
Apple Gift Card Sweden
Apple Gift Card Switzerland
Apple Gift Card UK
Arnotts Ireland
Arsenal EUR
Arsenal Football Club
Ask Italian
Asterley Bros
Brown Thomas Ireland
Dunelm UK
Ecoswap UK
Gaucho UK
Homesense
Homesense Ireland
Homesense UK Employee Benefits
Moss UK
National Trust
River Island
River Island Ireland
Sephora UK
The Body Shop
TK Maxx
TK Maxx Austria
TK Maxx Employee Benefits Austria
TK Maxx Employee Benefits Germany
TK Maxx Employee Benefits Ireland
TK Maxx Employee Benefits Netherlands
TK Maxx Employee Benefits Poland
TK Maxx Germany
TK Maxx Ireland
TK Maxx Netherlands
TK Maxx Poland
TK Maxx UK Employee Benefits
Zizzi
Apr 14, 12:19 BST

Amazon Belgium transactions temporarily paused

Resolved - This incident has now been resolved. Transactions are flowing freely.
Apr 14, 15:06 BST

Update - A fix has been issued and we are monitoring transactions to ensure that go through as intended.
Apr 14, 09:09 BST

Monitoring - The issue remains unchanged at this time. We will provide further updates once additional information becomes available.
Apr 13, 23:30 BST

Update - We are still working to resolve the issue with the processor and will provide further updates once we know more.
Apr 13, 09:52 BST

Identified - We are working on this issue and expect to share resolution news in the coming days.
Apr 10, 23:02 BST

Investigating - Transactions for Amazon Belgium (€) have been temporarily suspended while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Apr 9, 23:25 BST

Apr 13, 2026

Iceland UK - Barcode issue

Resolved - The issue has been fully resolved. All impacted codes have had their barcodes reinstated and all transactions moving forward should have the barcodes present.
Apr 13, 16:33 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 09:25 BST

Update - The issue remains unchanged at this time. We will provide further updates after the weekend when additional information becomes available.
Apr 10, 23:15 BST

Investigating - We are aware of an issue where the barcode is currently not displaying on Iceland gift cards. We are actively investigating this and will provide an update as soon as more information becomes available.
Apr 10, 16:35 BST

Scheduled Maintenance for Walmart/Sam's Club

Completed - The scheduled maintenance has been completed.
Apr 13, 05:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 05:00 BST

Scheduled - Walmart/Sam’s Club informed us they will be performing necessary maintenance on their system. They have advised that there could be slight delays in transaction delivery and some transactions might fail. Please reprocess transactions once the maintenance window has ended.
Mar 25, 15:38 GMT

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Apr 9, 2026

Apr 8, 2026

Transactions temporarily paused for multiple EUR/GBP/PLN/CHF brands

Resolved - This incident is now resolved. Transactions are flowing freely.
Apr 8, 16:29 BST

Monitoring - A fix has been implemented and we are now monitoring transactions.
Apr 8, 16:19 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple EUR/GBP/PLN/CHF brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Abbonamenti.it
Alì&Alìper Italy
ANSWEAR.COM Poland
Atrapalo Spain
BAR ATLANTIC Italy
BASKO Italy
Bennet Italy
Bimbostore Italy
Bolt Germany
Bolt Poland
Bolt Spain
Bolt UK
Boscolo Italy
Bottega Verde Italy
Brico Io Italy
Bricocenter Italy
Buono Enilive Digitale Italy
Calzedonia France
Calzedonia Germany
Calzedonia Italy
Calzedonia Slovakia
Calzedonia Spain
Carrefour ES
Carrefour Italy
Carrefour Poland
Casa del Libro Spain
CCC x HalfPrice Poland
Coccinelle Italy
Coin Italy
Conad Italy
Cortilia Italy
DAZN Spain
DAZN STANDARD Italy
Decathlon Italy
Decathlon Netherlands
Decathlon Poland
Decathlon Portugal
Decathlon Spain
Decathlon Switzerland
Despar Italy
Disney Plus Italy
Doppelganger Italy
Douglas Italy
Douglas Poland
Duka Poland
Eataly Italy
eBilet Poland
Ecobnb Italy
El Corte Inglés Spain
ENI Italy
Esselunga Italy
EsserBella Profumerie Italy
Expert Italy
Falconeri Austria
Falconeri France
Falconeri Germany
Falconeri Italy
Falconeri Spain
FAO Schwarz Italy
Feltrinelli Italy
FlixBus Italy
Flixbus Poland
Flixbus Spain
Flixbus Switzerland
FNAC Portugal
Fnac-Darty France
GALP Portugal
Gamelife Italy
GetYourGuide Austria
GetYourGuide Germany
GetYourGuide Italy
GetYourGuide Portugal
GetYourGuide Spain
Getyourguide Switzerland
Giunti al Punto Italy
Globus Switzerland
Grand Vision Italy
Guess Italy
Hambedo Italy
Hebe Poland
HEMA Netherlands
Iberia Italy
Iberia Portugal
Iberia Spain
Idea Shopping Italy
Idea Shopping Spain
IKEA Italy
IKEA Netherlands
IKEA Poland
IKEA Portugal
IKEA Spain
Interflora Italy
Intimissimi Austria
Intimissimi France
Intimissimi Germany
Intimissimi Italy
Intimissimi Slovakia
Intimissimi Spain
IP Italy
Iper Italy
Iper Tosano Italy
Iperal Italy
ITA AIRWAYS Italy
Italo Italy
Karta Kultura Poland
Kasanova Italy
Kaufland Poland
Kiabi Italy
KROSS Poland
L'ERBOLARIO Italy
La Feltrinelli Italy
Maisons du Monde Belgium
Maisons du Monde France
Maisons du Monde Germany
Maisons du Monde Italy
Maisons du Monde Spain
Maisons du Monde Switzerland
Mamaville Poland
Mango
Mango Austria
MANGO France
Mango Germany
Mango Italy
Mango Netherlands
Mango Poland
MANGO Portugal
Mango Spain
Manor Switzerland
Marionnaud Paris
Martinelli Supermercati Italy
MAXI DI Italy
MD Italy
Media Markt Belgium
Media Markt Netherlands
Media Markt Portugal
Media Markt Spain
Media Markt Switzerland
MediaWorld Italy
Megamark Italy
Mercatò Italy
Migross Italy
Mondadori Store Italy
NaturaSi Italy
Nintendo Poland
Orlen Poland
OVS Italy
Pam Panorama Italy
Penny. Italy
Piquadro.com Italy
PittaRosso Italy
PRENATAL Italy
Prenatal Portugal
Q8 Italy
QC Terme Italy
Ray-Ban Italy
Rinascimento Italy
Roadhouse Italy
Rossetto Italy
Salmoiraghi & Vigano' Italy
Salute Semplice Italy
Scarpe&Scarpe Italy
Sephora Germany
Sephora Italy
Sephora Portugal
Sephora Spain
Signorvino
Smartbox Italy
Smartbox Spain
Stardust Pass Italy
Steam Europe
Steam Italy
Swiat Ksiazki Poland
Tamoil Italy
Tannico.it
Tannico.it Europe
Tchibo Austria
Terranova Italy
Tezenis
Tezenis Austria
Tezenis Belgium
Tezenis France
Tezenis Germany
Tezenis Spain
TheFork Italy
TheFork Spain
Ticketcorner Switzerland
Tigotà Italy
Tigros Italy
TOYS CENTER Italy
Trenitalia Italy
Trony Italy
Unes Italy
Unicomm Italy
Unieuro Italy
Upim Italy
UTravel Italy
Venchi Italy
Vintrica E-vignette Switzerland
VISTASì Italy
Wakacje Poland
Weekendje Weg BE & NL
Wonderbox France
YES Poland
Zabka All-Inclusive Poland
Zabka No Alco - Tobacco Poland
Zara Spain
Apr 8, 15:59 BST

Transactions temporarily paused for multiple EUR/GBP/PLN/CHF brands

Resolved - This issue has now been resolved
Apr 8, 11:09 BST

Monitoring - A fix has been implemented for this issue and we are now monitoring transactions.
Apr 8, 10:25 BST

Scheduled Maintenance for Walmart/Sam's Club

Completed - The scheduled maintenance has been completed.
Apr 8, 05:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 05:00 BST

Apr 7, 2026

Elevated error rates for Buyagift transasctions

Resolved - This incident is now resolved.
Apr 7, 15:39 BST

Monitoring - A fix has been implemented for this issue and we are now monitoring transactions.
Apr 7, 13:03 BST

Investigating - We are aware of elevated error rates affecting Buyagift transactions. Some partners may experience failed requests.

We are investigating the root cause of the issue and will update you as we have more information.
Apr 6, 19:08 BST

Tapi Carpets & Floors LTD UK transactions temporarily suspended

Resolved - This incident is now resolved.
Apr 7, 15:39 BST

Monitoring - A fix has been implemented for this issue and we are now monitoring transactions
Apr 7, 13:07 BST

Investigating - Transactions for Tapi Carpets & Floors LTD UK have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Apr 6, 16:03 BST

Apr 6, 2026

Partial disruption to transactions across select NZD brands

Resolved - The issue affecting transactions has been resolved and service has returned to normal.
Apr 6, 23:43 BST

Investigating - We are currently investigating elevated error rates affecting transactions across multiple New Zealand brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:
Adore Beauty New Zealand
Barkers New Zealand
Bodum New Zealand
City Beach New Zealand
Cotton On Body New Zealand
Cotton On Kids New Zealand
Cotton On New Zealand
Didi Rideshare New Zealand
Farmers New Zealand
Frank Green New Zealand
Glassons New Zealand
Hallenstein Brothers New Zealand
HelloFresh New Zealand
JB Hi-Fi New Zealand
M.A.C Cosmetics New Zealand
Max Fashion New Zealand
Neon New Zealand
North Beach New Zealand
NZ Restaurants and Dining New Zealand
Opsm New Zealand
ph360 - New Zealand
Platypus New Zealand
Redballoon New Zealand
Sephora New Zealand
Shein New Zealand
Spotlight New Zealand
Sunglass Hut New Zealand
The Athlete's Foot New Zealand
Typo New Zealand
Wallace Cotton New Zealand
Webjet New Zealand
Apr 6, 21:00 BST

Transactions temporarily paused for multiple INR brands

Resolved - This incident has now been resolved.
Apr 6, 15:02 BST

Monitoring - A fix has been implemented for this issue, the brands have been re-enabled and we are monitoring transactions.
Apr 6, 14:31 BST

Update - We are continuing to investigate this with the processor and will share an update as soon as more information becomes available.
Apr 5, 19:53 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Absolute Barbecue India
Ajio India
Allen Solly India
Amazon Fresh India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Aurelia India
Avast AVG India
Aza Fashions India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart SuperCoin India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Gupta Distributors India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
Organic India
Ornaz India
Ovenstory India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
Puma India
PVR Inox Cinemas India
Ratnadeep Super Market India
Relaxo India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Experiences India
Taj Hotels India
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
William Penn India
Woodland India
Wrangler India
Yatra.com General India
Zomato India
Apr 4, 14:26 BST

Flipkart India transactions temporarily suspended

Resolved - This incident has now been resolved
Apr 6, 15:02 BST

Monitoring - A fix has been implemented, the brand has been made available again and we are monitoring transactions.
Apr 6, 14:33 BST

Update - We are continuing to investigate this with the processor and will share an update as soon as more information becomes available.
Apr 5, 19:54 BST

Investigating - Transactions for Flipkart India have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Apr 4, 09:06 BST

Apr 5, 2026

Apr 4, 2026

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Transactions temporarily paused for multiple INR brands

Resolved - This incident has been resolved.
Apr 2, 23:16 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 12:49 BST

Update - We are continuing to work on a fix for this issue.
Apr 2, 12:48 BST

Identified - The root cause of the disruption has been identified and remediation is underway. We expect brands to be re-enabled within the next 24 hours.
Apr 1, 21:24 BST

Investigating - We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Amazon Shopping India
Amazon Pay India
Absolute Barbecue India
Ajio India
Allen Solly India
Amazon Fresh India
Amazon Prime India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Aurelia India
Avast AVG India
Aza Fashions India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart India
Flipkart SuperCoin India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Gupta Distributors India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
Jack and Jones India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
Organic India
Ornaz India
Ovenstory India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
Puma India
PVR Inox Cinemas India
Ratnadeep Super Market India
Relaxo India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Experiences India
Taj Hotels India
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
William Penn India
Woodland India
Wrangler India
Yatra.com General India
Zomato India
Apr 1, 09:02 BST

Transactions failing for Currys & Asda products

Resolved - This incident has been resolved.
Apr 2, 23:15 BST

Monitoring - A fix has been implemented and we'll continue to monitor transactions to ensure that are going through properly.
Apr 2, 12:58 BST

Update - We are continuing to work with the processor to get these brands back and transacting.
Apr 2, 12:01 BST

Investigating - We are currently investigating an issue with the processor for Asda and Currys products not transacting correctly.

The brands impacted are

ASDA B2B Cashback

Asda B2B2C

Asda Employee Benefits

Asda Flu Vaccine

Asda Free School Meal Card

Asda Free School Meal Card OV

ASDA George

Asda Rewards and Recognition UK

Asda Shopping Card UK

Asda Shopping Card UK - Digital Top-Up

Asda Shopping Pharmacy

Asda Support Card

Currys

Currys - Digital Top-Up

Currys B2B

Currys Blue Light Card

Currys Boostworks

Currys EB

Currys Ireland Benefits

Currys Ireland Rewards

Currys PC World OV
Apr 2, 10:17 BST

Apr 1, 2026

Transactions temporarily suspended for Apple Gift Card UK

Resolved - This incident has been resolved.
Apr 1, 14:30 BST

Monitoring - A fix has been implemented, the brand has been re-enabled and we are monitoring sales.
Apr 1, 14:09 BST

Investigating - Transactions for Apple Gift Card UK have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Apr 1, 13:05 BST

B&Q UK transactions temporarily suspended

Resolved - This issue has now been resolved.
Apr 1, 09:04 BST

Monitoring - A fix has been implemented, the brand has been re-enabled, and we are monitoring sales.
Mar 31, 15:43 BST

Investigating - Transactions for B&Q UK have been temporarily paused while we investigate an issue affecting processing. Our team is actively working to identify the cause and restore availability.
Mar 31, 12:44 BST

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Past Incidents

Scheduled Maintenance for Walmart/Sam's Club Apr `20`, `2026` `05:00`-`05:30` BST

Scheduled Maintenance for Various Brands (Argos, Sainsburys, Habitat) Apr `21`, `2026` `09:00`-`10:00` BST

Scheduled Maintenance for Walmart/Sam's Club Apr `22`, `2026` `05:00`-`05:30` BST

Scheduled Maintenance for Various Brands (Argos, Sainsburys, Habitat) Apr `26`, `2026` `02:00`-`06:00` BST

Scheduled maintenance window for Uber, Deliveroo, Air BnB, Netflix, Etsy and others. Apr `28`, `2026` `14:00`-`16:00` BST