In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2024 - 00:00 BST
Scheduled - This brand will be undergoing back-end infrastructure maintenance during this window. Gift card transactions will fail. Please hold and reprocess your transactions once the maintenance window has ended.
Oct 22, 202400:00-10:00 BST
Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 01:17 BST
Scheduled -
The processors for Reward Pass - Open Loop Visa - USA and Reward Pass US will undergo a maintenance period on October 23rd. During this time orders for these brands may be unavailable.
The impacted services are: o MyPrepaidCenter.com o Virtual Redemptions o Add to Wallet function using MyCardWallet App
As a result, you will see a maintenance message displayed on MyPrepaidCenter.com.
Oct 21, 2024 - 12:06 BST
Pinkberry will be performing maintenance on their system. During this window digital gift card transactions will fail. Please hold and reprocess your transactions once the maintenance window has ended. Posted on
Oct 15, 2024 - 09:32 BST
The processor for the below brands has informed us of planned maintenance and system updates. There may be some downtime during which some orders and redemptions may be affected intermittently.
Greggs B&M Hobbycraft Posted on
Oct 16, 2024 - 10:36 BST
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window. Posted on
Sep 23, 2024 - 16:04 BST
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window. Posted on
Oct 02, 2024 - 09:45 BST
Completed -
The scheduled maintenance has been completed.
Oct 20, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 BST
Scheduled -
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Sep 23, 16:03 BST
Resolved -
This incident has now been resolved, and all sales are completing successfully.
Oct 18, 14:02 BST
Monitoring -
The processor has confirmed that the issue has been identified, and a fix put in place. We have enable Sainsbury's and will actively monitor all sales, to ensure that this incident can be declared as resolved as soon as possible.
Oct 18, 13:41 BST
Update -
The processor for Sainsbury's is continuing to investigate this incident as an urgent priority in order to ensure the issue is resolved as quickly as possible. We will continue to provide updates on this incident as soon as we know more.
Oct 18, 13:25 BST
Update -
We have disabled the brand for the time being and will update as soon as we can.
Oct 18, 11:49 BST
Investigating -
We can see that multiple voucher templates for Sainsbury's are incorrect. The processor is aware and are working on this.
Oct 18, 11:43 BST
Completed -
The scheduled maintenance has been completed.
Oct 18, 07:15 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:15 BST
Scheduled -
A processor for several U.S. brands will undergo a maintenance period on October 18th. During this time orders will fail.
Please see below for brands which will be affected;
1-800-Baskets.com USA 1-800-Flowers.com USA 7 Eleven Australia Abercrombie & Fitch USA Accor Australia Adore Beauty Australia Advance Auto Parts Aerie Aeropostale Amart Furniture Australia AMC Theaters American Eagle Outfitters USA Angus & Coote Australia Apple Australia Apple Gift Card Applebee's Aquarium Auntie Anne's Auto Barn Australia AutoZone® Aveda (EL) Australia Babin's Seafood House Bahama Breeze® Barnes & Noble Bass Pro Shop Bath & Body Works USA Beans & Brews Belk Benihana USA Bertucci's® Best Buy Big Lots USA BIG W BJ's Restaurants USA Black Angus USA Bloomin' Brands Bob Evans Restaurants® Bobbie Brown Australia Bonds Australia Bonefish Grill Boscov Bravo Italian Kitchen Brinker International Brio Italian Grille Brooklyn Pizza Company Bubba Gump Shrimp Co.® Buca di Beppo® Buffalo Wild Wings USA Build-A-Bear Workshop Burger King USA Burlington Cabela's Cafe Choice Australia California Pizza Kitchen, Inc Carnival Cruise USA Carrabba's Italian Grill Carvel Chart House (Landry's Brand) Chevron and Texaco USA Chico's Childrens Place USA Chili's Chipotle USA Cinemark Cinnabon City Beach Australia Claire's ClassBento Australia Clinique Australia Cold Stone Creamery® Columbia Sportswear USA Cotton On Australia Country Road Australia Cracker Barrel USA Crate and Barrel Crutchfield CVS Pharmacy® Dan Murphy's Australia Darden Restaurants, Inc. David Jones Australia Dickey's Restaurant Brands Disney Dominos Dr. Martens Australia Drummond Golf Australia DSW Dusk Australia Dymocks Australia Eddie Bauer Embers Restaurant USA Entertainment Swap eGift Australia Estèe Lauder Australia Event Cinema Australia Everyplate Australia Famous Dave's® Famous Footwear USA Fanatics Fanatics MLB Shop USA Fanatics NFL Shop USA Fanatics NHL Shop USA Fandango Finish Line USA Five Guys USA Fleming's Prime Steakhouse & Wine Bar Forever 21 Forever New Australia French Connection Australia Fricker's GameStop USA Gift to Dine Australia Go Play Golf USA Goldmark Australia Goodcents Deli USA GooglePlay Australia Gourmet Traveller Australia Granite City Brewing USA Grimaldi's Grotto Groupon Grubhub USA Guess USA Harris Farm Australia Harvey Norman Australia Hello Fresh Australia Hello Fresh USA Home Chef Hopcat Hotels.com US Hoyts Australia Hulu Hype DC Australia IHOP® IKEA Australia IMVU iSubscribe Australia J. Christopher's USA Jamba Juice JCPenney Jersey Mikes USA Jiffy Lube® Jo Malone (EL) Australia JOANN Fabric Jtv.Com Kathmandu Australia Kirkland's Kohl's Krispy Kreme La Griglia LaMer Australia Landry's Lands' End Laubman & Pank Australia LongHorn Steakhouse® Lorna Jane Australia Lyft M.A.C Australia Mac by Myer Australia Macaroni Grill USA Macy's USA Maggiano's Main Event USA McAlister’s McCormick & Schmick's Mere Bulles Merridee's Breadbasket Michael Hill Jewellers Australia Michaels USA Miguel's Restaurant Mimco Australia Mitchell's Fish Market Mix It Up™ Moe’s Southwest Grill Morton's The Steakhouse Myer Australia Nautica Ninewest Australia Nintendo O'Charley's Oakley Australia Office Max / Depot USA Officeworks Australia Olive Garden® Omaha Steaks Opsm Australia Outback Steakhouse Ozsale Australia Pacific Sunwear Panda Express Pandora Australia Panera Bread Papa John's Pappa's Pastini Pastaria Paul Martin's American Grill Peet's Coffee & Tea Pep Boys USA Petco Petsmart Platypus Australia Pottery Barn USA Priceline Pharmacy Australia Prouds the Jeweller Australia Puckett's Grocery Qdoba Quiznos USA Rainforest Cafe® Razer Gold Red Lobster Red Robin Regal Cinema USA REI Restaurant Choice Australia Ripcurl Australia River Crab Blue Water Inn RM Williams Australia ROBLOX Rubio’s Coastal Grill Ruth's Chris Steak House Saks OFF 5th Saltgrass Steak House® Schlotzsky’s Seasons 52® Seed Australia Sephora Australia Sephora USA Shein Australia Shell Australia Sheridan Australia Shoney's Shutterfly Skechers Australia Sling TV Smashburger USA Smoothie King USA Soma USA Southwest Airlines USA Sparkpop Australia Sportsman's Warehouse Spotify USA Staples Starbucks USA Steak 'n Shake Stitch Fix® Strandbags Australia Stylerunner Australia Subway Sunglass Hut Australia Sunglass Hut USA Sur La Table USA Taco Bell USA Taco Shop Of Wichita Target Target Australia Temple & Webster Australia Texas Roadhouse USA TGI Fridays USA The Athletes Foot Australia The Cheesecake Factory The Coffee Bean & Tea Leaf® The Container Store USA The Entertainment Group Card Australia The Grill The Home Depot USA The Iconic Australia The Oceanaire The Wine Collective Australia Tire Discounters TJX Brands USA Tommy Bahama Tops Market Total Wine & More USA Tower of America Trenery Australia Ulta Under Armour USA Uno Chicago Grill Vic & Anthony's Victoria's Secret Victoria's Secret PINK W.W. Cousins Weber BBQ Australia Webjet Australia White House Black Market Williams-Sonoma Brands USA Willie G's Witchery Australia Wondery Woolworth Fuel Australia Woolworths Supermarket Australia Woolworths WISH Australia Yankee Candle Yard House Zappos.com
Oct 17, 10:24 BST
Completed -
The scheduled maintenance has been completed.
Oct 18, 05:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 05:00 BST
Scheduled -
This brand will be undergoing back-end infrastructure maintenance during this 30 minute window. Impact to the following business functions is expected: - Digital activations - Redemption - Balance inquiries - ATM and Cash Withdrawal transactions - Cardholder Websites - Visa and MasterCard Tokenization
Oct 2, 22:00 BST
Resolved -
This incident has been resolved and sales are successful.
Oct 16, 21:34 BST
Investigating -
Several North American (USA/Canada) brands are failing to process correctly. We are working with the processor to get this resolved as quickly as possible.
Brands affected: Baja Fresh Blimpie Delta Airlines Dick's Sporting Goods USA Dunkin' Donuts Google Play USA Grubhub Kigso Games L.L.Bean Lobster Gram Marshalls Microsoft Xbox Live Digital Gift Card NFL® Shop Nike USA Ruby Tuesday Regal Cinemas Sierra Trading Post Spafinder® Wellness 365™ Sephora Starbucks Canada SweetFrog® Frozen Yogurt T.J.Maxx TacoTime® Tim Horton's Under Armour® Xbox USA
Oct 16, 19:48 BST
Resolved -
This incident has been resolved.
Oct 14, 12:01 BST
Monitoring -
The issue has been fixed. We have enabled the brand and we will monitor if sales are completing successfully.
Oct 14, 11:13 BST
Investigating -
We are seeing all orders fail for Hobbycraft. We have disabled the brand and informed the processor. We await a response and we will update this incident when we have more information.
Oct 14, 08:50 BST
Completed -
The scheduled maintenance has been completed.
Oct 13, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 BST
Scheduled -
Walmart/Sam’s Club has notified us that they will be performing system maintenance. During this time, digital gift card transactions may experience failures. We recommend holding and reprocessing your transactions once maintenance has concluded.
Please note that customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance. However, a slight delay in delivery may occur during the maintenance window.
If you’d like to learn more about the benefits of Alder Assure, please reach out to your Account Manager.
Sep 18, 11:28 BST
Resolved -
A fix has been implemented and all sales are completing successfully for these brands.
Oct 10, 10:46 BST
Investigating -
Several North American (USA/Canada) brands are failing to process correctly. We are working with the processor to get this resolved as quickly as possible.
Brands affected: Baja Fresh Blimpie Delta Airlines Dick's Sporting Goods USA Dunkin' Donuts Google Play USA Grubhub Kigso Games L.L.Bean Lobster Gram Marshalls Microsoft Xbox Live Digital Gift Card NFL® Shop Nike USA Ruby Tuesday Regal Cinemas Sierra Trading Post Spafinder® Wellness 365™ Sephora Starbucks Canada SweetFrog® Frozen Yogurt T.J.Maxx TacoTime® Tim Horton's Under Armour® Xbox USA
Oct 9, 23:53 BST
Completed -
The scheduled maintenance has been completed.
Oct 10, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:50 BST
Scheduled -
We will be undergoing a period of essential maintenance across the Tillo production hub. During this time, API sales and other key features on the hub may be intermittently unavailable.
Oct 8, 16:35 BST
Completed -
The scheduled maintenance has been completed.
Oct 9, 05:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 03:30 BST
Scheduled -
The processor for some of our AUD & USD brands has informed us of planned necessary maintenance and system updates. During this time orders will not be successful for these brands.
Please see below for brands which will be affected;
AUD 7 Eleven Australia Accor Australia Adore Beauty Australia Amart Furniture Australia Angus & Coote Australia Apple Australia Auto Barn Australia Aveda (EL) Australia BIG W Bobbie Brown Australia Bonds Australia Cafe Choice Australia City Beach Australia ClassBento Australia Clinique Australia Cotton On Australia Country Road Australia Dan Murphy's Australia David Jones Australia Dr. Martens Australia Drummond Golf Australia Dusk Australia Dymocks Australia Entertainment Swap eGift Australia Estèe Lauder Australia Event Cinema Australia Everyplate Australia Forever New Australia French Connection Australia Gift to Dine Australia Goldmark Australia GooglePlay Australia Gourmet Traveller Australia Harris Farm Australia Harvey Norman Australia Hello Fresh Australia Hoyts Australia Hype DC Australia IKEA Australia iSubscribe Australia Jo Malone (EL) Australia Kathmandu Australia LaMer Australia Laubman & Pank Australia Lorna Jane Australia M.A.C Australia Mac by Myer Australia Michael Hill Jewellers Australia Mimco Australia Myer Australia Ninewest Australia Oakley Australia Officeworks Australia Opsm Australia Ozsale Australia Pandora Australia Platypus Australia Priceline Pharmacy Australia Prouds the Jeweller Australia Restaurant Choice Australia Ripcurl Australia RM Williams Australia Seed Australia Sephora Australia Shein Australia Shell Australia Sheridan Australia Skechers Australia Sparkpop Australia Strandbags Australia Stylerunner Australia Sunglass Hut Australia Target Australia Temple & Webster Australia The Athletes Foot Australia The Entertainment Group Card Australia The Iconic Australia The Wine Collective Australia Trenery Australia Weber BBQ Australia Webjet Australia Witchery Australia Woolworth Fuel Australia Woolworths Supermarket Australia Woolworths WISH Australia
USD; 1-800-Baskets.com USA 1-800-Flowers.com USA Abercrombie & Fitch USA Advance Auto Parts Aerie Aeropostale AMC Theaters American Eagle Outfitters USA Apple Gift Card Applebee's Aquarium Auntie Anne's AutoZone® Babin's Seafood House Bahama Breeze® Barnes & Noble Bass Pro Shop Bath & Body Works USA Beans & Brews Belk Benihana USA Bertucci's® Best Buy Big Lots USA BJ's Restaurants USA Black Angus USA Bloomin' Brands Bob Evans Restaurants® Bonefish Grill Boscov Bravo Italian Kitchen Brinker International Brio Italian Grille Brooklyn Pizza Company Bubba Gump Shrimp Co.® Buca di Beppo® Buffalo Wild Wings USA Build-A-Bear Workshop Burger King USA Burlington Cabela's California Pizza Kitchen, Inc Carnival Cruise USA Carrabba's Italian Grill Carvel Chart House (Landry's Brand) Chevron and Texaco USA Chico's Childrens Place USA Chili's Chipotle USA Cinemark Cinnabon Claire's Cold Stone Creamery® Columbia Sportswear USA Cracker Barrel USA Crate and Barrel Crutchfield CVS Pharmacy® Darden Restaurants, Inc. Dickey's Restaurant Brands Disney Dominos DSW Eddie Bauer Embers Restaurant USA Famous Dave's® Famous Footwear USA Fanatics Fanatics MLB Shop USA Fanatics NFL Shop USA Fanatics NHL Shop USA Fandango Finish Line USA Five Guys USA Fleming's Prime Steakhouse & Wine Bar Forever 21 Fricker's GameStop USA Go Play Golf USA Goodcents Deli USA Granite City Brewing USA Grimaldi's Grotto Groupon Grubhub USA Guess USA Hello Fresh USA Home Chef Hopcat Hotels.com US Hulu IHOP® IMVU J. Christopher's USA Jamba Juice JCPenney Jersey Mikes USA Jiffy Lube® JOANN Fabric Jtv.Com Kirkland's Kohl's Krispy Kreme La Griglia Landry's Lands' End LongHorn Steakhouse® Lyft Macaroni Grill USA Macy's USA Maggiano's Main Event USA McAlister’s McCormick & Schmick's Mere Bulles Merridee's Breadbasket Michaels USA Miguel's Restaurant Mitchell's Fish Market Mix It Up™ Moe’s Southwest Grill Morton's The Steakhouse Nautica Nintendo O'Charley's Office Max / Depot USA Olive Garden® Omaha Steaks Outback Steakhouse Pacific Sunwear Panda Express Panera Bread Papa John's Pappa's Pastini Pastaria Paul Martin's American Grill Peet's Coffee & Tea Pep Boys USA Petco Petsmart Pottery Barn USA Puckett's Grocery Quiznos USA Rainforest Cafe® Razer Gold Red Lobster Red Robin Regal Cinema USA REI River Crab Blue Water Inn ROBLOX Rubio’s Coastal Grill Ruth's Chris Steak House Saks OFF 5th Saltgrass Steak House® Schlotzsky’s Seasons 52® Sephora USA Shoney's Shutterfly Sling TV Smashburger USA Smoothie King USA Soma USA Southwest Airlines USA Sportsman's Warehouse Spotify USA Staples Starbucks USA Steak 'n Shake Stitch Fix® Subway Sunglass Hut USA Sur La Table USA Taco Bell USA Taco Shop Of Wichita Target Texas Roadhouse USA TGI Fridays USA The Cheesecake Factory The Coffee Bean & Tea Leaf® The Container Store USA The Grill The Home Depot USA The Oceanaire Tire Discounters TJX Brands USA Tommy Bahama Tops Market Total Wine & More USA Tower of America Ulta Under Armour USA Uno Chicago Grill Vic & Anthony's Victoria's Secret Victoria's Secret PINK W.W. Cousins White House Black Market Williams-Sonoma Brands USA Willie G's Wondery Yankee Candle Yard House Zappos.com
Oct 3, 14:11 BST