Resolved -
Service has been restored and transactions are processing normally. Thank you for your patience while we worked to resolve the issue.
May 15, 23:38 BST
Monitoring -
A fix has been implemented, the brand is back online and we are monitoring transactions
May 15, 17:22 BST
Update -
We are still working on implementing a fix for Love2Shop. We expect to provide our next update within the next few days as more information becomes available.
May 13, 23:23 BST
Update -
We are continuing to work on a fix for this issue.
May 13, 01:53 BST
Identified -
The issue has been identified and we are working alongside the processor on a fix. We will update when we have further information.
May 12, 17:11 BST
Investigating -
We are aware of elevated error rates affecting Love2Shop Rewards (£) transactions. Because of this, the brand has been temporarily disabled. Our team is actively investigating the root cause.
May 11, 20:48 BST