Tillo system status
All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Processor Maintenance for Love2Shop May 30, 2024 22:00 - May 31, 2024 05:00 BST
The processor for Love2Shop has made us aware regarding planned maintenance. The Love2Shop website and all redemptions, both in-store and online, will be out of service. You will not be able to purchase any Love2Shop codes via API or bulk buy during these hours.
Posted on May 24, 2024 - 15:35 BST
The processor for Love2Shop has made us aware of planned maintenance. During this time their website and mobile apps will be off-line, and no new orders will be processed.
Posted on May 24, 2024 - 17:06 BST
The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible for a short time via api and bulk buy.

1-800-Baskets.com®
1-800-Flowers.com
1-800-PetSupplies.com
Academy Sports + Outdoors
Adidas USA
Albertsons Companies
American Eagle®
Apple USA - Open Value
Athleta
AutoZone®
Bakers Square
Banana Republic
Bass Pro Shop
Bath & Body Works USA
Bed Bath & Beyond
Bier Markt
BJ's Restaurants
BURGER KING®
Cabela's Canada
Cadillac Bar
Callaway
Canyon Creek
Carnival Cruise Lines
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chipotle
Chuck E.Cheese's
Cost Plus World Market
Cracker Barrel Old Country Store
Dave & Buster's
Disney
Dominos
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Famous Dave's®
Foot Locker USA
Fruit Bouquets
GameStop
Gander Outdoors
GAP USA
Golf Town Canada
Groupon
Guitar Center
Hard Rock Cafe
Harley-Davidson
Harry & David
Harvey's
Home Depot Canada
Hooters
Hudson's Bay Canada
iFLY
IHOP®
IMVU Canada
Jack Astor's Bar and Grill
Jersey Mike's
Joe’s Crab Shack
Karma Koin
Kelsey's
Kobo
Kohl's Code
Lands' End USA
Lane Bryant
Legal Sea Foods
Macy's
Montana's
New York Fries
Ninety Nine Restaurant & Pub
Nintendo
Nintendo eShop Canada
Old Navy
Omaha Steaks
Original Joe's
P.F Chang's
Panera Bread
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Pottery Barn
Raffles Hotels & Resorts
Reds Wine Tavern
Ruth's Chris Steak House
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Saks OFF 5th
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sony PlayStation
Soothe
South West Airlines
Speedy Cash (Speedway)
Spotify USA
State & Main
Steak 'n Shake
Stitch Fix®
Strip House
Swiss Chalet
Swissôtel Hotels & Resorts
T.G.I. Friday's®
Target USA
Texas Roadhouse
The Cheesecake Factory
The Children's Place Canada
The Container Store
The Home Depot
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
Tijuana Flats
TJX
TQ
Victoria's Secret
Victoria's Secret PINK
Village Inn®
Vudu USA
Walmart
Wayfair Canada
west elm
Williams Sonoma
Wine.com
Xbox Canada
Xbox Game Pass Ultimate
Xbox USA

Posted on May 15, 2024 - 17:34 BST
Past Incidents
May 29, 2024

No incidents reported today.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - All URLs are now loading at expected speed, this issue is resolved.
May 24, 17:38 BST
Monitoring - Some gift card URLs were failing to load with a 504 page error from around 16:30pm BST. All Urls are now loading successfully as of 16:55 but slower load times have been reported.

We've raised this with the processor for these brands and will continue to monitor and provide further updates.

May 24, 17:06 BST
Resolved - This incident has been resolved.
May 24, 11:25 BST
Monitoring - We deployed a fix and enabled the brand. We will monitor if sales go through.
May 24, 09:36 BST
Identified - The issue has been identified and a fix is expected to be released later today.
May 24, 08:20 BST
Investigating - We are seeing al orders fail for Jo Malone London UK. We have raised this internally and will update this incident once we have more information.
May 23, 17:25 BST
May 23, 2024
Resolved - This incident has been resolved.
May 23, 13:11 BST
Monitoring - A fix has been put in place and we are monitoring transactions.
May 23, 12:30 BST
Identified - The issue has been identified and a fix is being implemented. We will update as soon as we can.
May 23, 12:05 BST
Investigating - We are seeing all orders fail for below brands, we contacted the processor and await a response.

ASOS UK & EU
Boohoo.com UK & EU
Boohooman UK & EU
Clarks UK & IE
Costa Coffee
Côte Brasserie
Hotels.com UK, AUD & SEK
Jo Malone London UK
London Theatre Direct
NastyGal USA
The Entertainer
The White Company
wagamama

May 23, 11:49 BST
Completed - The scheduled maintenance has been completed.
May 23, 05:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 05:00 BST
Scheduled - We will be undergoing infrastructure maintenance on our production environment to improve security and reliability of the environment.
We expect 0 downtime to the production environment, however there may be some instability with some processors during this time.

May 16, 11:39 BST
May 22, 2024

No incidents reported.

May 21, 2024
Resolved - We will set this as resolved for now as we are yet to receive an ETA and will send an update out when we have been given more information.
May 21, 15:19 BST
Identified - As advised by the processor we have temporarily disabled both CDON.com SEK & NOK. They have been unable to give an ETA for either brands. We will keep this page updated.
May 21, 09:04 BST
May 20, 2024
Resolved - This incident has been resolved.
May 20, 10:53 BST
Monitoring - A fix has been implemented and we are seeing orders are going though.
May 20, 10:42 BST
Identified - The issue has been identified and a fix will be implemented soon. We will post an update here once we have more information.
May 20, 09:56 BST
Investigating - We are seeing all orders fail for M&S, we had to disable the brand temporarily and contacted the processor. We hope to get some feedback soon.
May 20, 09:15 BST
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 22:00 BST
Scheduled - The processor for Farmfoods have made us aware of planned maintenance whereby transactions may fail during this time. Once the maintenance window has passed, you may retry your orders.
May 16, 16:08 BST
Completed - The scheduled maintenance has been completed.
May 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 BST
Scheduled - The processor for Love2Shop has made us aware regarding planned maintenance. The Love2Shop website and all redemptions, both in-store and online, will be out of service. You will not be able to purchase any Love2Shop codes via API or bulk buy.
May 14, 16:46 BST
May 15, 2024

No incidents reported.