Tillo system status
All Systems Operational

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Processor Maintenance for Several US Brands Sep 10, 2024 20:00-20:15 BST
A United States processor will be undergoing a scheduled maintenance during this time. As a result, transactions for the following USA brands will fail:


1-800-Baskets.com USA
1-800-Flowers.com USA
Abercrombie & Fitch USA
Advance Auto Parts
Aerie
Aeropostale
AMC Theaters
American Eagle Outfitters USA
Apple Gift Card
Applebee's
Aquarium
Atom Tickets
AutoZone®
Babin's Seafood House
Bahama Breeze®
Barnes & Noble
Bass Pro Shop
Bath & Body Works USA
Beans & Brews
Belk
Benihana USA
Bertucci's®
Best Buy
Big Lots USA
BJ's Restaurants USA
Black Angus USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Boscov
Bravo Italian Kitchen
Brinker International
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Build-A-Bear Workshop
Burger King USA
Burlington
Cabela's
California Pizza Kitchen, Inc
Carnival Cruise USA
Carrabba's Italian Grill
Chart House (Landry's Brand)
Chevron and Texaco USA
Chico's
Childrens Place USA
Chili's
Chipotle USA
Claire's
Cold Stone Creamery®
Columbia Sportswear USA
Cracker Barrel USA
Crate and Barrel
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Disney
Dominos
DSW
Eddie Bauer
Famous Dave's®
Famous Footwear USA
Fanatics
Fandango
Finish Line USA
Five Guys USA
Fleming's Prime Steakhouse & Wine Bar
Fricker's
GameStop USA
Go Play Golf USA
Goodcents Deli USA
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hello Fresh USA
Home Chef
Hopcat
Hotels.com US
IHOP®
J. Christopher's USA
Jamba Juice
JCPenney
Jersey Mikes USA
Jiffy Lube®
Jtv.Com
Kirkland's
Kohl's
La Griglia
Landry's
Lands' End
LongHorn Steakhouse®
Lyft
Macy's USA
Maggiano's
Main Event USA
McCormick & Schmick's
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Mix It Up™
Morton's The Steakhouse
Nautica
O'Charley's
Office Max / Depot USA
Olive Garden®
Omaha Steaks
Outback Steakhouse
Pacific Sunwear
Panda Express
Panera Bread
Papa John's
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Peet's Coffee & Tea
Pep Boys USA
Petco
Petsmart
Pottery Barn USA
Puckett's Grocery
Quiznos USA
Rainforest Cafe®
Razer Gold
Red Lobster
Red Robin
Regal Cinema USA
REI
River Crab Blue Water Inn
ROBLOX
Rubio’s Coastal Grill
Ruth's Chris Steak House
Saks OFF 5th
Saltgrass Steak House®
Seasons 52®
Sephora USA
Shoney's
Shutterfly
Sling TV
Smashburger USA
Smoothie King USA
Soma USA
Southwest Airlines USA
Sportsman's Warehouse
Staples
Starbucks USA
Stitch Fix®
Subway
Sur La Table USA
Taco Bell USA
Taco Shop Of Wichita
Target
Texas Roadhouse USA
TGI Fridays USA
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Home Depot USA
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Ulta
Under Armour USA
Uno Chicago Grill
Vic & Anthony's
W.W. Cousins
White House Black Market
Williams-Sonoma Brands USA
Willie G's
Wondery
Yankee Candle
Yard House
Zappos.com
Posted on Sep 04, 2024 - 20:08 BST
Scheduled Processor Maintenance for Multiple AU Brands Sep 10, 2024 20:00-20:15 BST
An Australian processor will be undergoing a scheduled maintenance during this time. As a result, transactions for the following brands will fail:

7 Eleven Australia
Accor Australia
Amart Furniture Australia
Angus & Coote Australia
Apple Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Dymocks Australia
EB Games Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Forever New Australia
French Connection Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harris Farm Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
M.A.C Australia
Mac by Myer Australia
Michael Hill Jewellers Australia
Mimco Australia
Myer Australia
Ninewest Australia
Oakley Australia
Opsm Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Sheridan Australia
Skechers Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
The Athletes Foot Australia
The Entertainment Group Card Australia
The Iconic Australia
Trenery Australia
Weber BBQ Australia
Witchery Australia
Woolworth Fuel Australia
Woolworths Supermarket Australia
Woolworths WISH Australia
Posted on Sep 04, 2024 - 20:06 BST
Planned maintenance for B&M, Greggs & Hobbycraft with no downtime. Sep 12, 2024 05:00-08:00 BST
The processor has advised there is planned maintenance for B&M, Greggs & Hobbycraft. They expect no downtime for transactions.
Posted on Aug 16, 2024 - 12:23 BST
Tillo Hub Scheduled Maintenance Sep 12, 2024 09:00-14:30 BST
We will be undergoing infrastructure maintenance on our production environment to improve security and reliability of the environment.
During this period we expect 0 downtime to the production environment.
Posted on Aug 30, 2024 - 09:56 BST
Walmart/Sam's Club Scheduled Maintenance Sep 13, 2024 06:00-06:30 BST
Walmart/Sam's Club has notified us of scheduled system maintenance. During this time, digital gift card transactions may experience failures. We kindly ask that you hold and reprocess any transactions once the maintenance period concludes.

Please note that customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance. However, a slight delay in delivery may occur during the maintenance window.

If you would like to learn more about the benefits of Alder Assure, please reach out to your Account Manager.
Posted on Sep 05, 2024 - 22:39 BST
Planned Processor Maintenance for Several US Brands Sep 17, 2024 05:30-06:30 BST
A processor for several U.S. brands will undergo a brief maintenance period on September 17th. During this time orders will continue to process successfully, but retrieval of the vouchers will be temporarily unavailable and will display a "check back later" message. Access to existing vouchers will also be temporarily unavailable, displaying a timeout error. Normal access to vouchers will resume at the end of the 30-minute maintenance window.

1-800-Baskets.com USA
1-800-Flowers.com USA
Abercrombie & Fitch USA
Advance Auto Parts
Aerie
Aeropostale
AMC Theaters
American Eagle Outfitters USA
Apple Gift Card
Applebee's
Aquarium
Atom Tickets
AutoZone®
Babin's Seafood House
Bahama Breeze®
Barnes & Noble
Bass Pro Shop
Bath & Body Works USA
Beans & Brews
Belk
Benihana USA
Bertucci's®
Best Buy
Big Lots USA
BJ's Restaurants USA
Black Angus USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Boscov
Bravo Italian Kitchen
Brinker International
Brio Italian Grille
Brooklyn Pizza Company
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Build-A-Bear Workshop
Burger King USA
Burlington
Cabela's
California Pizza Kitchen, Inc
Carnival Cruise USA
Carrabba's Italian Grill
Chart House (Landry's Brand)
Chevron and Texaco USA
Chico's
Childrens Place USA
Chili's
Chipotle USA
Claire's
Cold Stone Creamery®
Columbia Sportswear USA
Cracker Barrel USA
Crate and Barrel
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
Dickey's Restaurant Brands
Disney
Dominos
DSW
Eddie Bauer
Famous Dave's®
Famous Footwear USA
Fanatics
Fandango
Finish Line USA
Five Guys USA
Fleming's Prime Steakhouse & Wine Bar
Fricker's
GameStop USA
Go Play Golf USA
Goodcents Deli USA
Granite City Brewing USA
Grimaldi's
Grotto
Groupon
Grubhub USA
Guess USA
Hello Fresh USA
Home Chef
Hopcat
Hotels.com US
IHOP®
J. Christopher's USA
Jamba Juice
JCPenney
Jersey Mikes USA
Jiffy Lube®
Jtv.Com
Kirkland's
Kohl's
La Griglia
Landry's
Lands' End
LongHorn Steakhouse®
Lyft
Macy's USA
Maggiano's
Main Event USA
McCormick & Schmick's
Mere Bulles
Merridee's Breadbasket
Michaels USA
Miguel's Restaurant
Mitchell's Fish Market
Mix It Up™
Morton's The Steakhouse
Nautica
O'Charley's
Office Max / Depot USA
Olive Garden®
Omaha Steaks
Outback Steakhouse
Pacific Sunwear
Panda Express
Panera Bread
Papa John's
Pappa's
Pastini Pastaria
Paul Martin's American Grill
Peet's Coffee & Tea
Pep Boys USA
Petco
Petsmart
Pottery Barn USA
Puckett's Grocery
Quiznos USA
Rainforest Cafe®
Razer Gold
Red Lobster
Red Robin
Regal Cinema USA
REI
River Crab Blue Water Inn
ROBLOX
Rubio’s Coastal Grill
Ruth's Chris Steak House
Saks OFF 5th
Saltgrass Steak House®
Seasons 52®
Sephora USA
Shoney's
Shutterfly
Sling TV
Smashburger USA
Smoothie King USA
Soma USA
Southwest Airlines USA
Sportsman's Warehouse
Staples
Starbucks USA
Stitch Fix®
Subway
Sur La Table USA
Taco Bell USA
Taco Shop Of Wichita
Target
Texas Roadhouse USA
TGI Fridays USA
The Coffee Bean & Tea Leaf®
The Container Store USA
The Grill
The Home Depot USA
The Oceanaire
Tire Discounters
TJX Brands USA
Tommy Bahama
Tops Market
Total Wine & More USA
Tower of America
Ulta
Under Armour USA
Uno Chicago Grill
Vic & Anthony's
W.W. Cousins
White House Black Market
Williams-Sonoma Brands USA
Willie G's
Wondery
Yankee Candle
Yard House
Zappos.com
Posted on Aug 14, 2024 - 21:58 BST
Scheduled Processor Maintenance for Multiple AU Brands Sep 17, 2024 05:30-06:30 BST
A processor for several AU brands will undergo a brief maintenance period on September 17th. During this time orders will continue to process successfully, but retrieval of the vouchers will be temporarily unavailable and will display a "check back later" message. Access to existing vouchers will be temporarily unavailable, displaying a timeout error. Normal access to vouchers will resume at the end of the 30-minute maintenance window.

7 Eleven Australia
Accor Australia
Amart Furniture Australia
Angus & Coote Australia
Apple Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Dymocks Australia
EB Games Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Forever New Australia
French Connection Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harris Farm Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
M.A.C Australia
Mac by Myer Australia
Michael Hill Jewellers Australia
Mimco Australia
Myer Australia
Ninewest Australia
Oakley Australia
Opsm Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Sheridan Australia
Skechers Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
The Athletes Foot Australia
The Entertainment Group Card Australia
The Iconic Australia
Trenery Australia
Weber BBQ Australia
Witchery Australia
Woolworth Fuel Australia
Woolworths Supermarket Australia
Woolworths WISH Australia
Posted on Aug 14, 2024 - 21:58 BST
Walmart/Sam's Club Scheduled Maintenance Sep 23, 2024 06:00-06:30 BST
Walmart/Sam's Club has notified us of scheduled system maintenance. During this time, digital gift card transactions may experience failures. We kindly ask that you hold and reprocess any transactions once the maintenance period concludes.

Please note that customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance. However, a slight delay in delivery may occur during the maintenance window.

If you would like to learn more about the benefits of Alder Assure, please reach out to your Account Manager.
Posted on Sep 05, 2024 - 22:41 BST
Walmart/Sam's Club Scheduled Maintenance Sep 27, 2024 06:00-06:30 BST
Walmart/Sam's Club has notified us of scheduled system maintenance. During this time, digital gift card transactions may experience failures. We kindly ask that you hold and reprocess any transactions once the maintenance period concludes.

Please note that customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance. However, a slight delay in delivery may occur during the maintenance window.

If you would like to learn more about the benefits of Alder Assure, please reach out to your Account Manager.
Posted on Sep 05, 2024 - 22:41 BST
Past Incidents
Sep 8, 2024

No incidents reported today.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Tillo Hub Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:00 BST
Scheduled - We will be undergoing infrastructure maintenance on our testing environment to improve security and reliability of the environment.
During this period we expect 0 downtime to the testing environment.
Aug 30, 09:54 BST
Planned maintenance for B&M, Greggs & Hobbycraft with no downtime.
Completed - The scheduled maintenance has been completed.
Sep 5, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:00 BST
Scheduled - The processor has advised there is planned maintenance for B&M, Greggs & Hobbycraft. They expect no downtime for transactions.
Aug 16, 12:22 BST
Sep 4, 2024
Planned Processor Maintenance - Sainsbury's, Argos & Habitat
Completed - The scheduled maintenance has been completed.
Sep 4, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 BST
Scheduled - The processor for Sainsbury's, Argos & Habitat, has informed us of a critical period of planned maintenance. During this time Sainsbury's, Argos & Habitat products will be unavailable for up to one hour between 8pm - 9pm BST.
Aug 28, 12:43 BST
Sep 3, 2024
Emergency maintenance for Eurostar, Eurostar Europe, IKEA Ireland, IKEA UK, Screwfix & Selfridges.
Completed - The scheduled maintenance has been completed.
Sep 3, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 BST
Scheduled - The processor for Eurostar, Eurostar Europe, IKEA Ireland, IKEA UK, Screwfix & Selfridges has made us aware they have to deploy an emergency fix for a known issue. They expect between 5 and 10 minutes down time.
Sep 3, 12:53 BST
Unable to issue vouchers - Douglas DE, Decathlon DE, Starbucks DE
Resolved - We have been advised a fix has been put in place and we have enabled the brands.
Sep 3, 12:59 BST
Investigating - We are currently seeing processing issues with transactions for these brands. We have contacted the processor and will update as soon as we have more information.
Sep 3, 12:44 BST
Sep 2, 2024
Unable to issue giftcards for Eurostar Europe, IKEA Ireland, IKEA UK, Screwfix and Selfridges
Resolved - This incident has been resolved.
Sep 2, 12:01 BST
Monitoring - The issue with IKEA UK has now been resolved. We will monitor if sales are now successful.
Sep 2, 11:48 BST
Identified - We had to disable IKEA UK again as we can see those orders are still failing.
Sep 2, 11:04 BST
Monitoring - The processor has advised that the issue has been resolved. We enabled all brands and will monitor if sales are completing.
Sep 2, 10:55 BST
Identified - The processor has identified the issue and is working to put a solution in place. We will update this incident once we have more information.
Sep 2, 10:34 BST
Investigating - We've taken the listed brands offline while we work with the processor to resolve these order processing issues.
Sep 1, 05:01 BST
Sep 1, 2024
Aug 31, 2024

No incidents reported.

Aug 30, 2024
Unable to issue gift cards for multiple Indian brands
Resolved - Further brands have now been re-enabled as the processor has identified the issue and implemented a fix. Sales for these brands are completing successfully, as such we will mark this incident as resolve.


Allen Solly India
Bluestone India
Chumbak India
fabindia India
Helios India
HiDesign India
More India
aeropostale India
allen-solly India
amazon-pay India
arrow India
aurelia India
barbeque-nation India
bluestone India
bodycraft India
bookmyshow India
cafe-coffee-day India
chumbak India
cleartrip India
fabindia India
fastrack India
flying-machine India
helios India
hidesign India
himalaya India
jack-and-jones India
joyalukkas India
lakme-salon India
levis India
louis-philippe India
makemytrip India
more India
nykaa India
only-apparel India
pantaloons India
prestige-smart-kitchen India
taj-hotels India
tanishq India
the-body-shop India
the-man-company India
titan India
van-heusen India
vero-moda India
w-for-women India
Aug 30, 16:54 BST
Identified - We are continuing to investigate this incident to ensure this is fully resolve as quickly as possible. The following brands have been resolved and re-enabled, as such we will be monitoring transactions for these brands. As soon as we have further information on the remaining brands, we will provide further updates here.

Allen Solly India
Bluestone India
Chumbak India
fabindia India
Helios India
HiDesign India
More India
Aug 29, 16:31 BST
Update - We are continuing to investigate this issue.
Aug 27, 22:42 BST
Update - This incident is actively being investigated with the processor, in. order for us to be able to confirm a resolution as quickly as possible. As soon as we know more, we will provide further updates.
Aug 27, 16:22 BST
Update - We are continuing to investigate this incident with one of our Indian content providers, in the meantime we have temporarily disabled the following brands, whilst we work to resolve this issue;


109F India
3M Car Care India
A.himanshu India
Accor Plus India
AD ANNUAL SUBSCRIPTION India
ALDO Accessories India
Allen Solly India
Archies India
Baskin Robbins India
Bata India
Beverly Hills Polo Club India
BIBA India
Big Bazaar India
Bigbasket India
Bluestone India
Brand Factory India
Business Today India
Call Health India
CALL IT SPRING India
Celio India
Central India
Chaayos India
CHARLES and KEITH India
Chumbak India
CNT ANNUAL SUBSCRIPTION India
Cosmopolitan India
Croma India
Crossword India
Fab Hotels India
fabindia India
FBB India
Femina English India
Femina Tamil India
Filmfare English India
Four Fountain Spa India
Gaana E-Gift Card - Rs. 249 India
Gaana E-Gift Card - Rs. 399 India
Gadgets and Gizmos India
Gant India
Gap India
Good Homes India
Goomo India
GQ ANNUAL SUBSCRIPTION India
Grazia India
Happy Valley India
Harper's Bazaar India
Helios India
Hello! India
HiDesign India
Home & Design Trends Magzine India
Home Centre India
Hush Puppies India
I can Stay India
India Today English - Digital Subscription India
India Today Hindi - Digital Subscription India
INGLOT India
IZOD India
Kalyan Diamond Jewellery India
Kalyan Gold Jewellery India
Kama Ayurveda India
La Senza India
Lonely Planet India
Lotto India
Machaan India
Mainland China India
Mani's Dum Biryani India
Mobile Recharge India
More India
New Balance India
Nike India
Nu ayurveda India
Pavers England India
Pizza Hut India
Planet Fashion India
Raymond India
Reader's Digest India
Relaxo India
Shoppers Stop India
Sigree India
Spar Hypermarket India
Sri Jagdamba Pearls India
Sweet Bengal India
Talwalkars India
Tgi Fridays India
The Beer Cafe India
The Serai India
Ticket New India
Top Gear India
United Colors of Benetton India
US Polo Assn India
Viveks India
VLCC India
VOGUE ANNUAL SUBSCRIPTION India
Voylla India
William Penn India
Woodland India
Work Express India
Your Holiday Dealz India
Zee5 12 month subscription India
Zee5 6 month subscription India
Zivame India
Aug 27, 12:05 BST
Investigating - We are seeing errors when issuing gift cards for Bigbasket India. We've temporarily disabled the brand and contacted the processor. As soon as we learn more we will update this incident.
Aug 27, 08:50 BST
Aug 29, 2024
Schedule Maintenance Ongoing for Flipkart India
Resolved - The maintenance for Flipkart has been finalised and sales are completing successful, as such we will resolve this status page.
Aug 29, 16:16 BST
Monitoring - Flipkart have advise that their maintenance window has now been concluded. We have re-enabled sales and will closely monitor transactions, to ensure we can resolve this downtime as soon as possible.
Aug 29, 13:55 BST
Update - Flipkart maintenance remains in progress at this time, we are closely monitoring the situation to allow us to re-enable Flipkart as soon as possible.
Aug 29, 12:21 BST
Identified - The maintenance window for Flipkart is currently still active, during this time Flipkart remains unavailable. The processor for Flipkart has informed us that this is expected to completed during today, we will continue to post further updates as soon as we know more.
Aug 29, 09:11 BST
Unable to issue gift cards for Farmfoods
Resolved - Orders are going through successfully. This incident is resolved.
Aug 29, 15:43 BST
Monitoring - We have enabled the brand again and are monitoring sales going through.
Aug 29, 15:06 BST
Investigating - We are aware of errors when issuing gift cards for Farmfoods. We have temporarily disabled the brand and contacted the supplier. As soon as we have further updates we will post them here.
Aug 29, 14:41 BST
Urgent Planned Maintenance for Flipkart India
Completed - The scheduled maintenance has been completed.
Aug 29, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 18:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Aug 28, 18:08 BST
Scheduled - We have been advised by Flipkart, of an urgent maintenance window that has been scheduled for today from 18:30 BST - for approximately 15 hours, during which time Flipkart will be temporarily disabled.

We understand that this urgent maintenance period has been schedule with almost immediate effect, Flipkart have informed all vendors that they are currently revising their gift card programme, as we learn more about the future of the Flipkart Gift Card Programme and any changes that may impact you we will be in touch with more information.
Aug 28, 17:51 BST
Planned maintenance for B&M, Greggs & Hobbycraft with no downtime.
Completed - The scheduled maintenance has been completed.
Aug 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 05:00 BST
Scheduled - The processor has advised there is planned maintenance for B&M, Greggs & Hobbycraft. They expect no downtime for transactions.
Aug 16, 12:21 BST
Aug 28, 2024
Unable to issue Flipkart India
Resolved - Order are processing successfully, and we have been advised by the processor that they do no expect further interruptions for Flipkart.

We shall remain in close contact with the processor, and post further updates in future, to notify if this changes. In the meantime, we will resolve this incident, as all sales are completing as expected.
Aug 28, 14:01 BST
Update - We will continue to monitor all transactions before confirming this incident is fully resolved
Aug 27, 22:42 BST
Update - All orders are continuing to processes successfully, at this time we do not anticipate further interruptions, we will continue to monitor all transactions before confirming this incident is fully resolved.
Aug 27, 15:00 BST
Update - Sales have continued to complete successfully over the weekend. We will continue to monitor this brand closely until we hear from the processor that the issue is resolved.
Aug 26, 15:38 BST
Update - All sales have been continuing to complete successfully since our last update, we are however monitoring this extremely closely as we cannot guarantee that the supply for Flipkart will remain uninterrupted.

We will be posting further updates here whilst we work with the processor to fully resolve this incident.
Aug 23, 17:43 BST
Monitoring - We have been advised that Flipkart can be enabled again, however Flipkart have informed all vendors that they are currently revising their gift card programme and will be limiting gift card sale numbers during this time.

We'll share more information when we have it as to how the logistics of this will work, but please be aware that we cannot guarantee an uninterrupted Flipkart service until we know more.

For now, we've re-enabled the brand and will monitor sales closely
Aug 23, 13:32 BST
Investigating - We are currently investigating this issue.
Aug 23, 12:35 BST
Update - The processor has advised us to disable Flipkart temporarily. Further updates will follow in the next couple of hours.
Aug 23, 11:39 BST
Update - There have been multiple successful transactions for Flipkart since being re-enabled. We continue to closely monitor sales.
Aug 22, 19:55 BST
Monitoring - We have been advised that Flipkart can be enabled again, however Flipkart have informed all vendors that they are currently revising their gift card programme and will be limiting gift card sale numbers during this time.

We'll share more information when we have it as to how the logistics of this will work, but please be aware that we cannot guarantee an uninterrupted Flipkart service until we know more.

For now, we've re-enabled the brand and will monitor sales closely
Aug 22, 15:57 BST
Update - We are continuing to investigate this incident with the processor, and will provide further updates as soon as possible.
Aug 22, 15:12 BST
Investigating - Flipkart have informed all vendors that they are currently revising their gift card programme and will be limiting gift card sale numbers during this time. We have been advised to disable all sales of Flipkart at this time, whilst we work with the processor to understand what the future availability of Flipkart will be. As soon as we know more, we will provide further updates.
Aug 21, 14:47 BST
Unable to issue gift cards for Waterstones £10 & £25
Resolved - This incident has now been fully resolve, as transactions are completing successfully.
Aug 28, 11:23 BST
Monitoring - A fix has been implemented, as such we have re-enabled both the £10 and £25 denominations, and will monitor sales to ensure this incident is fully resolved shortly.
Aug 28, 09:54 BST
Update - We are continuing to work with the processor to ensure that this incident is resolved as quickly as possible, and we will provide further updates shortly.
Aug 28, 09:33 BST
Update - There have been no stock updates for this brand. We will communicate any updates as we receive them.
Aug 27, 22:44 BST
Investigating - We are currently unable to issue gift cards for Waterstones in £10 & £25. We have disabled these two denominations as we wait for further updates from the supplier. We will update this incident when we know more.
Aug 27, 10:08 BST
Orders failing for multiple AUS brands
Resolved - All sales have been successful. This issue is now resolved.
Aug 28, 06:39 BST
Monitoring - This issue has been resolved and all affected brands have been re-enabled. We will monitor sales to ensure all transactions are successful.

7 Eleven Australia
Apple Australia
Accor Australia
Amart Furniture Australia
Angus & Coote Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Dymocks Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Forever New Australia
French Connection Australia
Gift to Dine Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harris Farm Australia
Harvey Norman Australia
Hello Fresh Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
Mac by Myer Australia
M.A.C Australia
Michael Hill Jewellers Australia
Mimco Australia
Myer Australia
Ninewest Australia
Oakley Australia
Officeworks Australia
Opsm Australia
Ozsale Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Shein Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
Temple & Webster Australia
The Athletes Foot Australia
The Iconic Australia
The Entertainment Group Card Australia
The Wine Collective Australia
Trenery Australia
Weber BBQ Australia
Webjet Australia
Witchery Australia
Woolworth Fuel Australia
Woolworths WISH Australia
Aug 28, 01:58 BST
Update - This issue has been resolved and all affected brands have been re-enabled. We will monitor sales to ensure all transactions are successful.

7 Eleven Australia
Apple Australia
Accor Australia
Amart Furniture Australia
Angus & Coote Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dan Murphy's Australia
David Jones Australia
Dr. Martens Australia
Drummond Golf Australia
Dusk Australia
Dymocks Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Forever New Australia
French Connection Australia
Gift to Dine Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harris Farm Australia
Harvey Norman Australia
Hello Fresh Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
Mac by Myer Australia
M.A.C Australia
Michael Hill Jewellers Australia
Mimco Australia
Myer Australia
Ninewest Australia
Oakley Australia
Officeworks Australia
Opsm Australia
Ozsale Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Shein Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
Temple & Webster Australia
The Athletes Foot Australia
The Iconic Australia
The Entertainment Group Card Australia
The Wine Collective Australia
Trenery Australia
Weber BBQ Australia
Webjet Australia
Witchery Australia
Woolworth Fuel Australia
Woolworths WISH Australia
Aug 28, 01:57 BST
Update - We are continuing to investigate this issue.
Aug 27, 22:42 BST
Update - This incident is actively being investigated with the processor, in. order for us to be able to confirm a resolution as quickly as possible. As soon as we know more, we will provide further updates.
Aug 27, 16:21 BST
Update - We are continuing to investigate this incident with the processor, to make sure this is resolved as soon as possible. In the meantime we have temporarily disabled the affected brands, as we will provide further updates shortly.

7 Eleven Australia
Accor Australia
Amart Furniture Australia
Angus & Coote Australia
Auto Barn Australia
Aveda (EL) Australia
BIG W
Bobbie Brown Australia
Bonds Australia
Cafe Choice Australia
City Beach Australia
ClassBento Australia
Clinique Australia
Cotton On Australia
Country Road Australia
Dr. Martens Australia
Dusk Australia
Dymocks Australia
Entertainment Swap eGift Australia
Estèe Lauder Australia
Event Cinema Australia
Everyplate Australia
Forever New Australia
French Connection Australia
Gift to Dine Australia
Goldmark Australia
GooglePlay Australia
Gourmet Traveller Australia
Harvey Norman Australia
Hello Fresh Australia
Hoyts Australia
Hype DC Australia
IKEA Australia
iSubscribe Australia
Jo Malone (EL) Australia
Kathmandu Australia
LaMer Australia
Laubman & Pank Australia
Lorna Jane Australia
Mac by Myer Australia
Michael Hill Jewellers Australia
Mimco Australia
Ninewest Australia
Oakley Australia
Officeworks Australia
Opsm Australia
Ozsale Australia
Pandora Australia
Platypus Australia
Priceline Pharmacy Australia
Prouds the Jeweller Australia
Restaurant Choice Australia
Ripcurl Australia
RM Williams Australia
Seed Australia
Sephora Australia
Shein Australia
Sheridan Australia
Skechers Australia
Sparkpop Australia
Strandbags Australia
Stylerunner Australia
Sunglass Hut Australia
Temple & Webster Australia
The Entertainment Group Card Australia
The Wine Collective Australia
Trenery Australia
Weber BBQ Australia
Webjet Australia
Witchery Australia
Apple Australia
Dan Murphy's Australia
David Jones Australia
Drummond Golf Australia
Harris Farm Australia
M.A.C Australia
Myer Australia
The Athletes Foot Australia
The Iconic Australia
Woolworth Fuel Australia
Woolworths WISH Australia
Aug 27, 10:37 BST
Investigating - One of our Australian processors is currently experiencing technical issues. This is impacting sales for the following Australian brands - we have escalated this to them and will provide an update as soon as possible. In the meantime we have temporarily disabled the affected brands.

Apple Australia
Dan Murphy's Australia
David Jones Australia
Drummond Golf Australia
Harris Farm Australia
M.A.C Australia
Myer Australia
The Athletes Foot Australia
The Iconic Australia
Woolworth Fuel Australia
Woolworths WISH Australia
Aug 26, 20:00 BST
Walmart/Sam’s Club Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 BST
Scheduled - Walmart/Sam’s Club will be performing maintenance on their system and digital gift card transactions may fail during this window. Please hold and reprocess your transactions once the maintenance window has ended.
Aug 7, 13:16 BST
Aug 27, 2024
Topgolf Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 09:00 BST
Scheduled - We want to inform you that Topgolf will be migrating its transaction processors from Friday, August 23, 2024, to Tuesday, August 27, 2024. During this transition, both virtual and physical Topgolf gift cards will be temporarily unavailable for ordering.

Additionally, please be aware that transactions using Topgolf gift cards will be declined from 7:00 PM PDT on Sunday, August 25, 2024, until 6:00 AM PDT on Tuesday, August 27, 2024, as we complete the migration.

Starting August 27, the new processor will allow balance inquiries using only the first 4 digits of an 8-digit PIN. Please use this format, as using the full 8-digit PIN will result in failed balance inquiries.
Aug 19, 22:25 BST
Aug 26, 2024
Walmart/Sam’s Club Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 BST
Scheduled - Walmart/Sam’s Club will be performing maintenance on their system and digital gift card transactions may fail during this window. Please hold and reprocess your transactions once the maintenance window has ended.
Aug 7, 13:16 BST
Aug 25, 2024

No incidents reported.

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