Monitoring - A fix has been implemented and we are monitoring the results.
Aug 24, 2026 - 21:25 BST
Update - We continue to work to resolve this issue. We will update when we have further information available.
Aug 23, 2026 - 19:36 BST
Update - We are continuing to work on a fix for this issue.
Aug 20, 2026 - 08:47 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 2026 - 15:04 BST
Update - We are continuing to investigate this issue.
Aug 16, 2026 - 20:00 BST
Investigating - We are aware of elevated error rates affecting transaction requests across multiple CAD brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands:
Best Buy URL only Canada
Best Buy URL only Canada (FR)
Cactus Club Cafe Canada
Cactus Club Cafe Canada (Fr)
Decathlon Canada
Decathlon Canada (Fr)
Dynamite Clothing Canada
Dynamite Clothing Canada (FR)
EB Games® Canada
EB Games® Canada (FR)
Farm Boy Canada
Farm Boy Canada (FR)
Garage Canada
Garage Canada (FR)
Guess Canada
Guess Canada (Fr)
Harry Rosen Canada
Harry Rosen Canada (Fr)
Joey's Restaurants Canada
Joey's Restaurants Canada (Fr)
Kernels Popcorn Canada
Kernels Popcorn Canada (Fr)
La Senza Canada
La Senza Canada (FR)
La Vie En Rose Canada
La Vie En Rose Canada (Fr)
Landmark Cinemas Canada
Landmark Cinemas Canada (FR)
Local Public Eatery Canada
Mark's Work Wearhouse eGift Canada
Pizza Pizza Ltd Canada
Pizza Pizza Ltd Canada (Fr)
Porter Airlines Canada
Porter Airlines Canada (FR)
SAIL Canada
SAIL Canada (Fr)
Skip eGift Canada
Skip eGift Canada (FR)
Sportchek Canada
Valorant Canada
Xbox Canada
Aug 15, 2026 - 15:27 BST
Update - The brands will remain disabled until further notice.
Aug 23, 2026 - 19:34 BST
Investigating - We are disabling the EUR brands listed below, and they will be unavailable until further notice. We will provide additional updates as they become available.
Affected brands:
ARTE BOUTIQUE France
BABBEL France
Babbel France (12 Month Subscription)
Babbel France (6 Month Subscription)
Babbel France (Lifetime Subscription)
Babbel Germany (12 Month Subscription)
Babbel Germany (6 Month Subscription)
Babbel Germany (Lifetime Subscription)
Babbel Italy (12 Month Subscription)
Babbel Italy (6 Month Subscription)
Babbel Italy (Lifetime Subscription)
Babbel Spain (12 Month Subscription)
Babbel Spain (6 Month Subscription)
Babbel Spain (Lifetime Subscription)
Babbel.com Germany
BENSHI France
BUSUU Premium France
BUT France
BZB France
CALM Premium France
Deezer Duo 1 Month Germany
Deezer Duo 1 month Italy
Deezer Duo 12 Month Germany
Deezer Duo 12 month Italy
Deezer Duo 3 Month Germany
Deezer Duo 3 month Italy
Deezer Duo 6 Month Germany
Deezer Duo 6 month Italy
Deezer Family Italy
Deezer Premium Germany
Deezer Premium Italy
DIETSENSOR Premium France
DIGISCHOOL Premium France
EDUKIDS Pass Premium France
ELEPHORM illimité France
FILMO Pass Illimité France
FIZZUP France
GYMGLISH Premium France
HYPNOLEDGE France
IMUSIC SCHOOL France
KASPERSKY Premium France
KASPERSKY Safe Kids France
KASPERSKY VPN Secure Connection France
KWIT France
L'EQUIPE France
LACINETEK CinéPass France
LACINETEK France Annuel + France
LACINETEK France annuel France
Le Monde France
LIBERATION France
LUNII France
MADELEN France
MAJELAN France
MANGAS.IO France
Molotov Molotov France
NORTON Deluxe France
NORTON Secure VPN France
OLY Be France
PERMIS ECOLE Code de la route France
QOBUZ Italy
QOBUZ Studio Solo France
RIDING ZONE TV France
So Press France
Society France
TCHAC France illimité France
TFOU MAX France
VISORANDO France
Aug 21, 2026 - 16:40 BST
Update - We continue to work alongside the processor to investigate the issue with gift card acceptance. We will update as soon as we have further information.
Aug 23, 2026 - 19:34 BST
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 21:39 BST
Investigating - Transactions for Lululemon UK GBP have been temporarily paused while we investigate an issue affecting gift card acceptance. Our team is actively working to identify the cause and restore availability.
Aug 21, 2026 - 15:11 BST