Tillo system status
Wayfair UK Transaction Failures
Investigating - We are seeing transaction failures again for Wayfair UK - the brand has been disabled while we are investigating the issue.
Feb 19, 2026 - 14:43 GMT

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Uptime over the past 90 days. View historical uptime.
Tillo API Operational
Tillo Hub Operational
Gift Code Hosting Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - Middle East Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider Operational
Tillo StoreFront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Walmart / Sams Club Routine Maintenance. Feb 23, 2026 06:00-06:30 GMT

The processor for Walmart / Sams Club has informed us that they'll be undergoing routine maintenance.

During this period, digital gift card transactions may fail. Please wait for after the maintenance window to purchase these brands.
Posted on Feb 09, 2026 - 12:29 GMT

Walmart / Sams Club Routine Maintenance. Feb 25, 2026 06:00-07:30 GMT

The processor for Walmart / Sams Club has informed us that they'll be undergoing routine maintenance.

During this period, digital gift card transactions may fail. Please wait for after the maintenance window to purchase these brands.
Posted on Feb 09, 2026 - 12:29 GMT

Planned Processor Maintenance for brands including Airbnb, Deliveroo, Uber Mar 25, 2026 04:00-06:00 GMT

The processor has informed us of planned maintenance of their systems, no downtime is expected but there may be possible brief latency spikes.

25.03.26 4am - 6am GMT

Brands included:

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Canada
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb New Zealand
Airbnb Spain
Airbnb Sweden
Airbnb UK
Airbnb USA
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Deliveroo UAE
DoorDash Australia
DoorDash New Zealand
Etsy Canada
Etsy UK
Etsy USA
Instacart Canada
Instacart USA
Instacart+ USA
Meta Quest US
Netflix France
Netflix Germany
Netflix Italy
Netflix Poland
Netflix Spain
Netflix UK
Stubhub USA
Turo USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats New Zealand
Uber Eats USA
Uber France
Uber Germany
Uber Netherlands
Uber New Zealand
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides Italy
Uber Rides New Zealand
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA
Posted on Feb 06, 2026 - 11:47 GMT
Feb 19, 2026

Unresolved incident: Wayfair UK Transaction Failures.

Feb 18, 2026
Planned Processor Maintenance global brands including Uber/Deliveroo/Airbnb
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 11:44 GMT
Scheduled - The processor has informed us of planned maintenance of their systems, no downtime is expected but there may be possible brief latency spikes.

18.02.26 5am - 7am GMT

Brands included:

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Canada
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb New Zealand
Airbnb Spain
Airbnb Sweden
Airbnb UK
Airbnb USA
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Deliveroo UAE
DoorDash Australia
DoorDash New Zealand
Etsy Canada
Etsy UK
Etsy USA
Instacart Canada
Instacart USA
Instacart+ USA
Meta Quest US
Netflix France
Netflix Germany
Netflix Italy
Netflix Poland
Netflix Spain
Netflix UK
Stubhub USA
Turo USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats New Zealand
Uber Eats USA
Uber France
Uber Germany
Uber Netherlands
Uber New Zealand
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides Italy
Uber Rides New Zealand
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA
Jan 6, 13:02 GMT
Feb 17, 2026
Wayfair UK Transaction Failures
Resolved - This incident has been resolved.
Feb 17, 23:12 GMT
Monitoring - A fix has been implemented and Wayfair UK is now enabled again. Transactions have been successful and we will continue to monitor.
Feb 17, 22:31 GMT
Investigating - We are seeing transaction failures again for Wayfair UK - the brand has been disabled while we are investigating the issue.
Feb 17, 16:55 GMT
Just Eat, Google Play, Nintendo Transactions failing
Resolved - Transactions for all brands have remained stable and continue to be successful. This incident is now considered resolved.
Feb 17, 19:04 GMT
Monitoring - A fix has been implemented and we are monitoring transactions.
Feb 17, 16:44 GMT
Identified - The issue has been identified and we are working alongside the processor to resolve the issue.
Feb 17, 16:15 GMT
Update - We are continuing to investigate this issue.
Feb 17, 15:12 GMT
Update - We are seeing errors with the following brands as well as Just Eat
Google Play
Nintendo eShop
Nintendo Switch Online
Playstation
Spotify
Tinder
Xbox
Albert Heijn
Roblox
National Garden Centre
Feb 17, 15:07 GMT
Investigating - We are currently investigating an issue with Just Eat GBP - we will update when we have more information. The brand has been disabled whilst this is looked into.
Feb 17, 14:59 GMT
Love2Shop Rewards Transactions failing
Resolved - This incident has been resolved - transactions are flowing freely.
Feb 17, 15:58 GMT
Monitoring - A fix has been implemented and we are monitoring transactions.
Feb 17, 09:18 GMT
Investigating - We are currently investigating failing transactions for Love2Shop Rewards. The brand is disabled while we look into the issue.
Feb 16, 20:49 GMT
Wayfair UK Transaction Failures
Resolved - This incident has now been resolved - transactions are flowing freely.
Feb 17, 15:58 GMT
Update - We are continuing to work on a fix alongside the processor for this issue.
Feb 17, 09:26 GMT
Identified - Wayfair UK transactions are failing, the brand is currently unavailable whilst we work with the processor to restore availability.
Feb 16, 17:29 GMT
Intermittent failing orders for Asda (all products)
Resolved - This status page is being resolved as most transactions are flowing freely. We are still investigating with the processor a few failures.
Feb 17, 09:25 GMT
Update - We are continuing to investigate this issue further.

Transactions appear to be consistent and largely unaffected but we are still investigating the root cause of the issue.
Feb 16, 16:20 GMT
Update - We are continuing to investigate this issue.
Feb 15, 14:20 GMT
Investigating - We are currently experiencing intermittent transaction failures for Asda.

We are in active discussions with the processor to restore the brand and resume normal transaction processing as soon as possible.

We will continue to share updates as more information becomes available.
Feb 14, 14:37 GMT
Feb 16, 2026
Issues redeeming Amazon EB UK gift cards
Resolved - We have received confirmation from the processor that the issue has now been resolved. The links should successfully load the gift cards.
Feb 16, 15:55 GMT
Update - We are continuing to work with the processor for a resolution to this issue.
Feb 16, 10:57 GMT
Update - We continue to work towards resolution of this issue, no updates to share yet.
Feb 12, 23:26 GMT
Update - We are continuing to work with the processor for a resolution to this issue.
Feb 11, 16:08 GMT
Update - We are continuing to work on a fix for this issue.
Feb 10, 23:16 GMT
Update - We are continuing to investigate with the processor and work on a fix for this issue.
Feb 10, 14:01 GMT
Update - We are continuing to work with the processor for a resolution to this issue.
Feb 9, 23:30 GMT
Update - We are continuing to investigate this issue with the processor and will provide further updates as soon as we have more information.
Feb 9, 09:22 GMT
Update - We do not expect to have an update on the issues affecting Amazon Employee Benefits vouchers over the weekend.

If you do have any questions or concerns in the meantime, please email serviecdesk@tillo.io.
Feb 6, 21:47 GMT
Identified - Amazon are investigating this issue with some gift cards failing to load when attempting to be activated - so far this is only affecting a handful of customers.

This will only impact purchases made through the Amazon Employee Benefits product prior to it being disabled on the 31st Jan - product id: amazon-eb-uk

We will provide more information when we have it, if you do have any questions or concerns in the meantime, please email serviecdesk@tillo.io.
Feb 6, 16:18 GMT
Investigating - We are aware of an issue affecting Amazon EB UK where the link is currently unable to load the gift card. We are actively investigating this with the supplier and will provide further updates as soon as we have more information.
Feb 6, 15:54 GMT
Feb 15, 2026
Feb 14, 2026
Feb 13, 2026
Walmart / Sams Club Routine Maintenance.
Completed - The scheduled maintenance has been completed.
Feb 13, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 GMT
Scheduled - The processor for Walmart / Sams Club has informed us that they'll be undergoing routine maintenance.

During this period, digital gift card transactions may fail. Please wait for after the maintenance window to purchase these brands.
Feb 9, 12:27 GMT
Feb 12, 2026
Gift Cards Failing to Load for Several Brands (Including Tesco, ALDI, and M&S)
Resolved - This incident has been resolved.
Feb 12, 19:15 GMT
Monitoring - Vouchers are now loading across affected brands and can be accessed if users refresh their page.

We will continue to monitor before we resolve this incident officially.
Feb 12, 18:44 GMT
Investigating - We are aware that vouchers are failing to load with a timeout error for the brands listed below. We have engaged the processor and will provide updates here as soon as more information becomes available.

ALDI
ALDI Grocery Card
ALDI Ireland
Cineworld UK
Circle K Denmark
Circle K Estonia
Circle K Latvia
Circle K Lithuania
Circle K No Fuel Denmark
Circle K No Fuel Estonia
Circle K No Fuel Latvia
Circle K No Fuel Lithuania
Circle K No Fuel Norway
Circle K No Fuel Poland
Circle K No Fuel Sweden
Circle K Norway
Circle K Poland
M&S
M&S Ireland
M&S UK CB
Tesco
Tesco Lunch Meal Deal
Feb 12, 18:33 GMT
Love2Shop Brand Maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:00 GMT
Scheduled - Love2shop will be undergoing routine maintenance during the timeframes listed above.

During this time gift card transactions and redemptions may fail alongside the Love2shop website.

Please wait until after the maintenance window to process any gift card transactions.
Feb 9, 12:12 GMT
Feb 11, 2026
Walmart / Sams Club Routine Maintenance.
Completed - The scheduled maintenance has been completed.
Feb 11, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 GMT
Scheduled - The processor for Walmart / Sams Club has informed us that they'll be undergoing routine maintenance.

During this period, digital gift card transactions may fail. Please wait for after the maintenance window to purchase these brands.
Feb 3, 13:28 GMT
Feb 10, 2026
Feb 9, 2026
Feb 8, 2026
Banking provider maintenance window - 07/02/26 - 08/02/26 - Payments will not be processed during this time
Completed - The scheduled maintenance has been completed.
Feb 8, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:00 GMT
Scheduled - Our banking provider HSBC will be undergoing essential maintenance on 07/02/26 from 18:00 GMT until 08/02/26 - 04:00 GMT.

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Jan 14, 17:06 GMT
Feb 7, 2026
Routine Maintenance for Love2shop
Completed - The scheduled maintenance has been completed.
Feb 7, 11:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 06:00 GMT
Scheduled - Love2shop will be undergoing routine maintenance during the timeframes listed above.

During this time gift card transactions and redemptions may fail alongside the Love2shop website.

Please wait until after the maintenance window to process any gift card transactions.
Feb 6, 13:46 GMT
Feb 6, 2026
Côte Brasserie and Turtle Bay Transactions Failing
Resolved - A fix has been implemented, and these brand have resumed transacting.
Feb 6, 21:45 GMT
Investigating - We are seeing failing transactions for Côte Brasserie and Turtle Bay Restaurants (GBP). These brands have been temporarily disabled while we investigate the issue.

We will provide updates here as soon as more information becomes available.
Feb 6, 20:15 GMT
Feb 5, 2026

No incidents reported.

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