Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.
Completed -
The scheduled maintenance has been completed.
Apr 2, 09:30 BST
Update -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:33 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:33 BST
Scheduled -
Please be advised that the Argos Gift card Service will be unavailable during an essential maintenance period. During this time all services impacted shall be API, order placement and all other Argos related services. We advise that Argos Gift Cards are taken off sale for this period.
Mar 31, 14:48 BST
Resolved -
Argos codes are now back online and processing successfully now too.
This incident is fully resolved.
Mar 29, 13:41 BST
Identified -
The issue with Sainsbury's has been resolved and this is now back online and available to order.
We're waiting for further updates on Argos and will update when we have more information.
Mar 29, 09:55 BST
Investigating -
We're seeing a high percentage of order failures for both Argos and Sainsbury's.
Sainsbury's are aware of the issue and investigating as a priority. We have temporarily disabled the products in the meantime to prevent any further order failures.
Mar 29, 09:36 BST
Resolved -
This incident has been resolved.
Mar 24, 17:04 GMT
Investigating -
We're seeing all transactions for these brands failing to process and have taken them offline while the processor investigates the issue.
Mar 23, 14:51 GMT
Resolved -
This incident has been resolved.
Mar 24, 17:01 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 24, 13:57 GMT
Investigating -
We've identified an issue with these gift card orders failing to process and are working with the processor to resolve this. These products have been temporarily disabled in the meantime.
Mar 24, 11:38 GMT
Resolved -
This incident has been resolved.
Mar 24, 16:59 GMT
Investigating -
We're seeing all orders for Eurostar's gift codes fail to process and have raised this with them to investigate. We've taken the product offline until we know the issue is resolved.
Mar 23, 15:55 GMT
Resolved -
We can see all transactions going through successfully, this incident is resolved.
Mar 23, 16:57 GMT
Monitoring -
A fix has been put in place and Not On The High Street is now available to order again. We'll monitor to ensure transactions process successfully before marking this as resolved.
Mar 23, 13:15 GMT
Identified -
We've identified an issue with Not On The High Street gift card orders failing to process and are working with the processor to resolve this. The product has been temporarily disabled in the meantime.
Mar 22, 17:39 GMT
Resolved -
We've been informed that Nordstrom is temporarily unavailable due to an issue we're working to resolve with the processor. Until this has been resolved please be advised that 'Nordstrom Rack' gift cards can be used as as replacement if needed, these are accepted in all Nordstrom stores.
We will send round a catalogue update once the main Nordstrom product is back online, please email servicedesk@tillo.io with any questions in the meantime.
Mar 23, 12:31 GMT