Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.
Resolved -
Successful transactions are now going through. This incident has been resolved.
Nov 28, 17:29 GMT
Monitoring -
We have been notified by the processor that this issue has been resolved. We will monitor sales going through.
Nov 28, 16:50 GMT
Investigating -
We are currently seeing errors when issuing gift cards for Waterstones. We have temporarily disabled the brand and have contacted the processor. As soon as we know more we will update this incident.
Nov 28, 14:30 GMT
Completed -
The scheduled maintenance has been completed.
Nov 23, 05:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Nov 20, 21:42 GMT
Update -
We will be undergoing scheduled maintenance during this time.
Nov 20, 17:43 GMT
Scheduled -
We will be carrying out routine maintenance on our Core platform. During this time we will be applying the latest security updates to our database clusters, this operation requires rebooting of those clusters which could cause a short, minute or two, disruption to the service.
Nov 20, 17:37 GMT
Resolved -
This incident has been resolved.
Nov 20, 21:38 GMT
Update -
We are continuing to monitor for any further issues.
Nov 20, 21:36 GMT
Monitoring -
A fix has been implemented allowing us to re-enable the brands and we will be monitoring orders to ensure all is resolved.
Nov 20, 21:04 GMT
Investigating -
We are currently investigating an issue and have disabled the affected brands.
Nov 20, 20:28 GMT