Resolved -
This is now resolved.
Jun 18, 14:34 BST
Monitoring -
A fix has been implemented - the brands have been re-enabled and we are monitoring transactions.
Jun 18, 10:24 BST
Update -
We continue to work internally to resolve the issue affecting SAR brands, they remain disabled at this time. We will provide an update in the coming days.
Jun 15, 22:49 BST
Update -
Work towards recovery of these brands remains ongoing. The issue remains unchanged at this time.
Jun 8, 21:23 BST
Update -
There are no further developments at this time, we will provide our next update on Monday June 8th.
Jun 5, 23:27 BST
Update -
Work towards recovery of these brands remains ongoing. The issue remains unchanged at this time.
Jun 5, 00:20 BST
Identified -
We have identified the issue affecting transactions for the SAR brands listed here. We are working on a resolution now and expect for the brands to be back online within the next 48 hours.
Jun 2, 18:32 BST
Update -
We are continuing to work internally to resolve this issue and expect to share additional updates as soon as they becomes available.
Affected brands:
Amazon Saudi Arabia
HungerStation Saudi Arabia
Nahdi Pharmacies Saudi Arabia
Petromin Express Saudi Arabia
Sawa Card Saudi Arabia
Patchi Saudi Arabia
ShoeMart Saudi Arabia
Noon Saudi Arabia
Mobily Card Saudi Arabia
Malabar Gold & Diamonds Saudi Arabia
Jun 1, 22:51 BST
Update -
We are aware of elevated error rates affecting transaction requests across multiple SAR brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands:
Amazon Saudi Arabia
HungerStation Saudi Arabia
Nahdi Pharmacies Saudi Arabia
Petromin Express Saudi Arabia
Sawa Card Saudi Arabia
Patchi Saudi Arabia
ShoeMart Saudi Arabia
Jun 1, 19:15 BST
Investigating -
We are aware of elevated error rates affecting transaction requests across multiple SAR brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands:
Amazon Saudi Arabia
HungerStation Saudi Arabia
Nahdi Pharmacies Saudi Arabia
Petromin Express Saudi Arabia
Sawa Card Saudi Arabia
Jun 1, 14:19 BST