Tillo system status
All Systems Operational

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Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Walmart and Sam's Club will be undergoing maintenance during this time and transactions for these brands may fail.
Posted on Apr 11, 2024 - 19:35 BST
The processor for the below brands has made us aware of planned maintenance whereby purchasing won’t be possible via api and bulk buy.

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Canada
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb Spain
Airbnb Sweden
Airbnb UK
Airbnb USA
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
DoorDash
DoorDash Australia
DoorDash Canada
Hopper Gift Card USA
Instacart Canada
Instacart USA
Turo USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats USA
Uber France
Uber Germany
Uber Italy
Uber Netherlands
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA

Posted on Apr 08, 2024 - 11:59 BST
The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible via api and bulk buy.

Auntie Anne's
Baja Fresh
Bath & Body Works USA
Blimpie
Cake Beauty
Carvel
Cinnabon
Delta Airlines
Dunkin' Donuts
EA Play
Google Play USA
Grubhub
Home Chef
Kigso Games
L.L.Bean
Lobster Gram
Lyft
Macy's
Marshalls
McAlister’s
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
NFL® Shop
Nike USA
Nordstrom Rack
Princess Cruise Lines, Ltd.
REI
Ruby Tuesday
Schlotzsky’s
Sierra Trading Post
SiriusXM Radio
Spa & Wellness by Spa Week
Spafinder® Wellness 365™
Starbucks Canada
SweetFrog® Frozen Yogurt
T.J.Maxx
TacoTime®
Tim Horton's
Under Armour®
Whole Foods Market®
Xbox USA

Posted on Apr 09, 2024 - 10:27 BST
Past Incidents
Apr 14, 2024
Completed - The scheduled maintenance has been completed.
Apr 14, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 BST
Scheduled - Walmart and Sam's Club will be undergoing maintenance during this time and transactions for these brands may fail.
Apr 11, 19:34 BST
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - Sales are going through successfully. This incident is resolved.
Apr 11, 11:52 BST
Monitoring - The processor has let us know that a fix has been implemented. We will monitor if sales go through.
Apr 11, 09:17 BST
Investigating - We are currently seeing intermittent issues for the below Lastminute.com brands:

lastminute.com Belgium Holiday Gift Card - Flight + Hotel Packages
lastminute.com Belgium Travel Gift Card
lastminute.com Denmark Travel Gift Card
Lastminute.com France Holiday Gift Card - Flight + Hotel Packages
lastminute.com France Travel Gift Card
lastminute.com Germany Travel Gift Card
Lastminute.com Ireland Holiday Gift Card - Flight + Hotel Packages
lastminute.com Ireland Travel Gift Card
Lastminute.com Italy Holiday Gift Card - Flight + Hotel Packages
lastminute.com Italy Travel Gift Card
lastminute.com Netherlands Holiday Gift Card - Flight + Hotel Packages
lastminute.com Netherlands Travel Gift Card
lastminute.com Norway Travel Gift Card
Lastminute.com Spain Holiday Gift Card - Flight + Hotel Packages
lastminute.com Spain Travel Gift Card
lastminute.com Sweden Holiday Gift Card - Flight + Hotel Packages
lastminute.com Sweden Travel Gift Card
lastminute.com UK Flight Only Gift Card
lastminute.com UK Travel Gift Card
Lastminute.de Germany Holiday Gift Card - Flight + Hotel Packages
Rumbo Spain Holiday Gift Card - Flight + Hotel Packages
Rumbo Spain Travel Gift Card
Volagratis Italy Holiday Gift Card - Flight + Hotel Packages
Volagratis Italy Travel Gift Card

The processor has been contacted and we are awaiting further updates.

Apr 10, 17:32 BST
Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 BST
Scheduled - Due to scheduled maintenance these brands will be unavailable for a short period of time.
Apr 4, 19:48 BST
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Resolved - Transactions are going through successfully. This incident is resolved.
Apr 8, 17:04 BST
Monitoring - A fix has been implemented. The brands have been re-enabled and we are monitoring sales going through.
Apr 8, 16:44 BST
Investigating - We are currently investigating errors when issuing gift cards for the below brands. They have been temporarily disabled while this is being looked into.

1-800-Baskets.com USA
1-800-Flowers.com USA
Abercrombie & Fitch USA
Advance Auto Parts
Aerie
Aeropostale
AMC Theaters
American Eagle Outfitters USA
Apple Gift Card
Applebee's
Aquarium
Atom Tickets
Babin's Seafood House
Bahama Breeze®
Barnes & Noble
Belk
Benihana USA
Bertucci's®
Best Buy
Big Lots USA
BJ's Restaurants USA
Black Angus USA
Bloomin' Brands
Bob Evans Restaurants®
Bonefish Grill
Boscov
Brinker International
Bubba Gump Shrimp Co.®
Buca di Beppo®
Buffalo Wild Wings USA
Build-A-Bear Workshop
Burger King USA
Burlington
Cabela's
California Pizza Kitchen, Inc
Carnival Cruise USA
Carrabba's Italian Grill
Chart House (Landry's Brand)
Chevron and Texaco USA
Chico's
Childrens Place USA
Chili's
Chipotle USA
Columbia Sportswear USA
Cracker Barrel USA
Crate and Barrel
Crutchfield
CVS Pharmacy®
Darden Restaurants, Inc.
DSW
EXPRESS
Famous Footwear USA
Fanatics
Fandango
Finish Line USA
Five Guys USA
Fleming's Prime Steakhouse & Wine Bar
GameStop USA
Go Play Golf USA
Goodcents Deli USA
Granite City Brewing USA
Grotto
Grubhub USA
Guess USA
Hello Fresh USA
Hotels.com US
J. Christopher's USA
Jamba Juice
JCPenney
Jersey Mikes USA
Jiffy Lube®
Kohl's
La Griglia
Landry's
Lands' End
LongHorn Steakhouse®
Macy's USA
Maggiano's
Main Event USA
McCormick & Schmick's
Michaels USA
Mitchell's Fish Market
Mix It Up™
Morton's The Steakhouse
O'Charley's
Office Max / Depot USA
Olive Garden®
Outback Steakhouse
Panda Express
Papa John's
Peet's Coffee & Tea
Pep Boys USA
Petco
Pottery Barn USA
Quiznos USA
Rainforest Cafe®
Razer Gold
Red Lobster
Red Robin
Regal Cinema USA
River Crab Blue Water Inn
ROBLOX
Rubio’s Coastal Grill
Saltgrass Steak House®
Seasons 52®
Sephora USA
Shutterfly
Sling TV
Smashburger USA
Smoothie King USA
Soma USA
Southwest Airlines USA
Staples
Starbucks USA
Subway
Sur La Table USA
Taco Bell USA
Target
Texas Roadhouse USA
TGI Fridays USA
The Coffee Bean & Tea Leaf®
The Container Store USA
The Home Depot USA
The Oceanaire
TJX Brands USA
Total Wine & More USA
Tower of America
Ulta
Under Armour USA
Uno Chicago Grill
Vic & Anthony's
White House Black Market
Williams-Sonoma Brands USA
Willie G's
Yankee Candle
Yard House

Apr 8, 14:59 BST
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024
Resolved - Some users were experiencing issues when trying to claim their gift card URL - when clicking the 'Claim' button, the page would not load.

This issue has now been resolved, any previous URLs that were experiencing errors can now be retried and will work as expected.

Apr 5, 14:31 BST
Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident is resolved.
Apr 3, 15:53 BST
Monitoring - A fix has been implemented and the brand is re-enabled. We are monitoring results.
Apr 3, 14:48 BST
Update - The retailer has confirmed they are looking into this and trying to implement a fix as soon as possible.
Apr 3, 11:07 BST
Update - The retailer has confirmed they are looking into this and trying to implement a fix.
Apr 2, 15:50 BST
Update - We are continuing to investigate this incident.
Apr 2, 12:59 BST
Update - This issue is still being investigated with the processor.
Apr 2, 09:30 BST
Update - The supplier has confirmed they are looking into this with urgency
Apr 1, 21:18 BST
Update - We are continuing to investigate this issue.
Apr 1, 17:43 BST
Update - This issue is still being investigated with the processor.
Apr 1, 02:25 BST
Investigating - Starting this afternoon Wayfair UK codes were failing to process so we have temporarily disabled the brand and contacted the supplier for investigation.
Mar 29, 19:46 GMT
Resolved - This incident has been resolved.
Apr 3, 13:58 BST
Monitoring - The brand has been re-enabled as a fix has been applied. We will monitor if sales go through.
Apr 3, 13:43 BST
Update - The processor is still investigating and we will update this incident once we have more information.
Apr 3, 12:08 BST
Investigating - We have temporarily disabled Flipkart India due to orders starting to fail. We have contacted the processor who are investigating.
Apr 3, 10:08 BST
Apr 2, 2024
Resolved - Sales are going through successfully. This incident is resolved.
Apr 2, 17:31 BST
Monitoring - A fix has been implemented and we have enabled the brand again. We will monitor sales going through.
Apr 2, 17:28 BST
Update - We are investigating this together with the processor and hope to have an update soon.
Apr 2, 15:47 BST
Update - We are continuing to investigate this issue.
Apr 2, 12:59 BST
Update - We are continuing to investigate this issue with the processor, and we hope to be able to provide further updates as soon as possible.
Apr 2, 09:11 BST
Update - We are continuing to investigate this issue.
Apr 1, 21:18 BST
Investigating - We have temporarily disabled the brand this morning due to orders starting to fail and are investigating.
Apr 1, 17:21 BST
Resolved - Sales are going through successfully. This incident is resolved.
Apr 2, 16:41 BST
Monitoring - A fix has been implemented and we have enabled the brand again. We will monitor sales going through.
Apr 2, 15:41 BST
Identified - The issue has been identified, and the processor is working as quickly as possible to implement a fix.
Apr 2, 11:57 BST
Update - We are waiting for an update from the processor and will post it here when we have it.
Apr 2, 09:19 BST
Update - We are continuing to investigate this issue.
Apr 1, 21:18 BST
Update - We are continuing to investigate this issue.
Apr 1, 17:43 BST
Investigating - We are currently investigating some failures that occured for Waterstones and have temporarily disabled the brand while this is investigated.
Apr 1, 02:28 BST
Resolved - Sales are going through successfully. This incident is resolved.
Apr 2, 16:39 BST
Monitoring - A fix has been implemented by the processors and we've enabled the products again. We will monitor sales going through.
Apr 2, 16:28 BST
Investigating - We are currently investigating errors with the below UK and EU brands. We have disabled these and reached out to the processors.

Eurostar
Eurostar Europe
IKEA Ireland
IKEA UK
Screwfix
Selfridges
Argos
Habitat
Sainsbury’s

When we have an update we will update this incident.

Apr 2, 15:18 BST
Resolved - Sales are going through successfully. This incident is resolved.
Apr 2, 11:08 BST
Monitoring - A fix has been implemented and we will continue to monitor transactions.
Apr 2, 09:13 BST
Update - We are continuing to investigate this issue.
Apr 1, 21:18 BST
Investigating - We are currently issuing some failures that have occured this morning for Home Centre India and have disabled the brand during this time.
Apr 1, 17:33 BST
Apr 1, 2024
Mar 31, 2024

No incidents reported.