Wayfair UK and US - Voucher Balance Issues

Incident Report for Tillo

Resolved

The incident has now been resolved.
Posted Sep 11, 2025 - 15:46 BST

Update

We are continuing to monitor transactions
Posted Sep 11, 2025 - 13:29 BST

Monitoring

A fix has been implemented and we are currently monitoring transactions
Posted Sep 10, 2025 - 20:01 BST

Update

We are working closely with the processor to resolve the issue impacting Wayfair UK and Wayfair US transactions. As a precautionary measure, these brands will remain temporarily unavailable while the investigation and remediation efforts progress. We’ll share the next update once we have additional information to confirm next steps.
Posted Sep 10, 2025 - 17:31 BST

Update

We are continuing to actively work with the processor to identify and resolve the underlying cause of the issue affecting Wayfair UK transactions. As a precaution, the brand will remain temporarily disabled while investigation and remediation efforts continue. We’ll provide the next update as soon as further information becomes available.
Posted Sep 10, 2025 - 11:58 BST

Investigating

We are currently investigating an issue where Wayfair UK vouchers are successfully generated, but not loaded with their correct balances and may display an error at checkout. As a precaution, the brand has been temporarily disabled. We are working closely with the processor and will provide an update as soon as more information is available.
Posted Sep 09, 2025 - 22:36 BST
This incident affected: Tillo Content (Content - UK, Content - USA & Canada).