Transactions failing for Currys & Asda products

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 23:15 BST

Monitoring

A fix has been implemented and we'll continue to monitor transactions to ensure that are going through properly.
Posted Apr 02, 2026 - 12:58 BST

Update

We are continuing to work with the processor to get these brands back and transacting.
Posted Apr 02, 2026 - 12:01 BST

Investigating

We are currently investigating an issue with the processor for Asda and Currys products not transacting correctly.

The brands impacted are

ASDA B2B Cashback

Asda B2B2C

Asda Employee Benefits

Asda Flu Vaccine

Asda Free School Meal Card

Asda Free School Meal Card OV

ASDA George

Asda Rewards and Recognition UK

Asda Shopping Card UK

Asda Shopping Card UK - Digital Top-Up

Asda Shopping Pharmacy

Asda Support Card

Currys

Currys - Digital Top-Up

Currys B2B

Currys Blue Light Card

Currys Boostworks

Currys EB

Currys Ireland Benefits

Currys Ireland Rewards

Currys PC World OV
Posted Apr 02, 2026 - 10:17 BST
This incident affected: Tillo Content (Content - UK, Content - Europe).