Transactions temporarily paused for multiple brands

Incident Report for Tillo

Update

All listed brands remain temporarily unavailable. We are working with the processor to resolve this issue and will provide an update here once a fix has been implemented.

Posted Oct 24, 2026 - 09:35 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
ASOS AU, DE, FR, IT, NL, USA, UK
Clarks
Clarks Ireland
Costa Coffee
Côte Brasserie
Everyman Cinemas UK
Hotels.com
Hotels.com Australia
Hotels.com Sweden
Jo Malone London UK
London Theatre Direct
The Entertainer
The White Company
Treatwell
wagamama

Posted Oct 23, 2026 - 22:38 BST

This incident affects: Tillo Content (Content - UK, Content - Europe).