Transactions failing across multiple Canadian brands

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Feb 26, 2026 - 15:18 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2026 - 10:57 GMT

Investigating

We are currently seeing transactions failing across multiple CAD brands. We have reached out to the processor and will share updates here as we learn more.

Affected Brands:

Cactus Club Cafe Canada

Cactus Club Cafe Canada (Fr)

Decathlon Canada

Guess Canada

Harry Rosen Canada

Joey's Restaurants Canada

Kernels Popcorn Canada

La Vie En Rose Canada

Local Public Eatery Canada

Pizza Pizza Ltd Canada

SAIL Canada

Sportchek Canada
Posted Feb 26, 2026 - 08:19 GMT
This incident affected: Tillo Content (Content - USA & Canada).