Transactions failing across multiple GBP brands

Incident Report for Tillo

Resolved

This incident is now resolved, stability to transactions for the affected brands has now been restored.

Posted Dec 10, 2025 - 09:16 GMT

Monitoring

Orders are now processing successfully, all brands are now back online. We'll continue to monitor sales for a short while longer before confirming this is resolved.

Posted Dec 10, 2025 - 06:52 GMT

Update

We are continuing to investigate this issue.

Posted Dec 10, 2025 - 00:06 GMT

Investigating

We are currently seeing transactions failing across multiple GBP brands. We have reached out to the processor and will share updates here as we learn more.

Affected Brands:
Boots Online
Candy Crush 200 Gold Bars UK
Iceland
Iceland School Lunches
Lululemon UK
Lush UK
Morrisons
Morrisons OV School Lunches
Nando's UK
ODEON
Superdry

Posted Dec 09, 2025 - 22:09 GMT

This incident affected: Tillo Content (Content - UK).