Partial disruption to transactions across USD and CAD brands

Incident Report for Tillo

Update

Transactions continue to complete successfully, and redemption limitations are stabilizing. We will continue to monitor the situation until it is fully resolved.
Posted Mar 12, 2026 - 21:24 GMT

Update

We are still continuing to monitor transactions and redemptions associated with these brands to ensure the issue has been fully resolved.
Posted Mar 12, 2026 - 12:43 GMT

Update

Transactions that were ordered during the disruption period may encounter problems when attempting to redeem vouchers. The issue is being investigated and is expected to be fixed.
Posted Mar 12, 2026 - 01:00 GMT

Monitoring

Disruption has decreased significantly and brands remain stable. We will continue to monitor transactions.
Posted Mar 11, 2026 - 22:14 GMT

Investigating

We are currently investigating elevated error rates affecting transactions across multiple brands. Not all brands are failing, and the brands remain enabled. Some partners may experience failed or delayed transaction requests while our team works to identify the cause.

-Affected USD Brands:
Delta Airlines
Dunkin' Donuts
Embers Restaurant USA
Google Play USA
Hardee's US
Hibbett Sports US
Kansas Steak Company US
Kigso Games
Lucky Brand US
Lulus US
Made In Cookware US
Marcus Theaters US
Microsoft Xbox Live Digital Gift Card
NFL® Shop
Phantom Gourmet US
Sephora
Sierra Trading Post
Sonic USA
STK US
SweetFrog® Frozen Yogurt
Taco Bell®
TacoTime®
Torrid
Under Armour®
Wawa US
Xbox USA

-Affected CAD Brands:
Amazon Canada
Applebee’s Canada
DAVIDsTEA Canada
Google Play Canada
Groupon Canada
Hotels.com Canada
Kent Building Supplies Canada
Molly Maid Canada
Mountain Equipment Canada
Red Lobster Canada
Rexall Canada
Starbucks Canada
The Keg Canada
The Loose Moose
Tim Horton's
Posted Mar 11, 2026 - 19:24 GMT
This incident affects: Tillo Content (Content - USA & Canada).