Elevated error rates for select GBP brands, including Sainsbury's and Argos

Incident Report for Tillo

Resolved

This incident has now been resolved.
Posted Apr 29, 2026 - 09:12 BST

Monitoring

Failures for these brands has largely recovered. We will continue to monitor transactions until we are confident the issue is fully resolved.
Posted Apr 28, 2026 - 23:51 BST

Identified

We have confirmed that transactions are stable for all B&Q brands. Intermittent issues persist for Argos and Sainsbury's products, although failures are trending downward, signaling recovery work is successful.

Affected Brands:
Argos
Argos Cashback
Habitat
Habitat Cashback
Sainsbury's
Sainsbury's Employee Benefits
Sainsbury's New Business
Sainsbury’s, Argos, Habitat and Tu Multi Brand eGift Card
Sainsburys Cashback
Sainsburys Fuel Payment Card
Posted Apr 27, 2026 - 22:34 BST

Investigating

We are aware of elevated error rates affecting some GBP transactions. Some partners may experience failed requests.

We are investigating the root cause of the issue and will update you as we have more information.

Affected Brands:
Argos
Argos Cashback
B&Q Ireland
B&Q UK
Habitat
Habitat Cashback
Sainsbury's
Sainsbury's Employee Benefits
Sainsbury's New Business
Sainsbury’s, Argos, Habitat and Tu Multi Brand eGift Card
Sainsburys Cashback
Sainsburys Fuel Payment Card
Posted Apr 27, 2026 - 21:20 BST
This incident affected: Tillo Content (Content - UK).