A fix has been implemented and we are monitoring the results.
Posted Nov 13, 2026 - 19:57 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 13, 2026 - 19:54 GMT
Investigating
We are aware of elevated error rates affecting transaction requests across multiple USD/CAD brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands: Adidas USA URL
Ann Taylor USA
Ardene Canada
Athleta Girl USA
Athleta USA - No API Cancellation
Baby Gap Canada
Bakers Square USA - No API Cancellation
Banana Republic Canada
Bass Pro Shops Canada
Bath & Body Works Canada
Best Buy Canada
Blue Apron USA
Brick House Tavern + Tap USA
Cabela's CA
Cineplex CA
Dave and Buster's USA - No API Cancellation
Del Frisco's Grille USA
Dick's Sporting Goods USA
Dos Caminos USA - No API Cancellation
EA Play
Fairmont Canada
Fogo de Chão Brazilian Steakhouse USA
FragranceNet.com
Gap Canada
Gap Options
Gap Options Canada
Gift Card Market Amusement Park Card USA
Gift Card Market Auto Services USA
Gift Card Market Bars USA
Gift Card Market Burger Joints USA
Gift Card Market Chicken Spots USA
Gift Card Market Coffee Shops USA
Gift Card Market Entertainment Venues Card USA
Gift Card Market Home Services USA
Gift Card Market Personal Services USA
Gift Card Market Restaurant Card USA
Gift Card Market Salon Card USA
Gift Card Market Spa Card USA
Gift Card Market Spa or Salon Card USA
Holland America Line
IHOP USA URL
Indigo CA
L.L.Bean
Legal Sea Foods USA URL
LOFT USA
lululemon Canada
Miller's Ale House USA
Nespresso USA
Old Navy Canada
Old Navy USA - No API Cancellation
Oliver & Bonacini Canada
Phillips 66 - Conoco - 76 USA
Red Robin Canada
REI
Reitmans Canada
Roots Canada
Royal Carribbean
Sephora Canada
Shake Shack USA
Showcase Cinemas USA
Skip Hop
Staples Canada
Staples USA URL
The Ritz-Carlton USA
TJX Canada
Posted Nov 13, 2026 - 16:06 GMT
This incident affected: Tillo Content (Content - USA & Canada).