A fix has been deployed. These brands have been enabled and we will monitor for stability.
Posted Apr 30, 2026 - 11:28 BST
Update
The processor is still investigating and attempting to implement an additional fix.
Posted Apr 30, 2026 - 09:58 BST
Identified
The fix was unsuccessful and brands continue to fail. They have been temporarily paused again while we work towards resolution.
Posted Apr 29, 2026 - 23:21 BST
Monitoring
A fix has been deployed. These brands have been enabled and we will monitor for stability.
Posted Apr 29, 2026 - 22:41 BST
Update
We are still working to resolve the issue with the processor and will provide further updates once we know more.
Posted Apr 29, 2026 - 10:24 BST
Update
We are continuing to investigate this issue, we will update when we have further updates.
Posted Apr 28, 2026 - 17:17 BST
Investigating
We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.
Affected brands:
Aberdeen Gift Card - Town & City Gift Cards Aberdeenshire Gift Card - Town & City Gift Cards Angus Gift Card - Town & City Gift Cards Argyll & Bute Gift Card - Town & City Gift Cards Armagh, Banbridge & Craigavon (Shop ABC) Gift Card - Town & City Gift Cards Arran Gift Card - Town & City Gift Cards Ashby Gift Card - Town & City Gift Cards Ballymena Gift Card - Town & City Gift Cards Barnsley Gift Card - Town & City Gift Cards Bath Gift Card - Town & City Gift Cards Bradford Gift Card - Town & City Gift Cards Brighton Gift Card - Town & City Gift Cards Bristol Gift Card - Town & City Gift Cards Brixton Gift Card - Town & City Gift Cards Bury St Edmunds Gift Card - Town & City Gift Cards Camberley Gift Card - Town & City Gift Cards Cambridge Gift Card - Town & City Gift Cards Canterbury Gift Card - Town & City Gift Cards Cardiff Gift Card - Town & City Gift Cards Carndonagh Gift Card - Town & City Gift Cards Causeway Coasts and Glens Gift Card - Town & City Gift Cards Cavan Gift Card - Town & City Gift Cards Cheltenham Gift Card - Town & City Gift Cards Chester Gift Card - Town & City Gift Cards Chichester Gift Card - Town & City Gift Cards County Monaghan Gift Card - Town & City Gift Cards County Wexford Gift Card - Town & City Gift Cards Donegal Gift Card - Town & City Gift Cards Drogheda Gift Card - Town & City Gift Cards Dumfries and Galloway Gift Card - Town & City Gift Cards Dundee Gift Card - Town & City Gift Cards Dungarvan & West Waterford Gift Card - Town & City Gift Cards East Ayrshire Gift Card - Town & City Gift Cards East Dunbartonshire Gift Card - Town & City Gift Cards East Lothian Gift Card - Town & City Gift Cards East Renfrewshire Gift Card - Town & City Gift Cards Edinburgh Gift Card - Town & City Gift Cards Enniskillen Gift Card - Town & City Gift Cards Exeter Gift Card - Town & City Gift Cards Falkirk Gift Card - Town & City Gift Cards Glasgow Gift Card - Town & City Gift Cards Glasgow West End Gift Card - Town & City Gift Cards Gloucester Gift Card - Town & City Gift Cards Grá Macroom Gift Card - Town & City Gift Cards Halifax Gift Card - Town & City Gift Cards Harrogate Gift Card - Town & City Gift Cards Hereford Gift Card - Town & City Gift Cards High Wycombe Gift Card - Town & City Gift Cards Highlands Gift Card - Town & City Gift Cards Ilkley Gift Card - Town & City Gift Cards Inverness City Centre Gift Card - Town & City Gift Cards Isle of Wight Gift Card - Town & City Gift Cards Kilkenny Gift Card - Town & City Gift Cards Leicester Gift Card - Town & City Gift Cards Letterkenny Gift Card - Town & City Gift Cards Limerick Gift Card - Town & City Gift Cards Lincolnshire Gift Card - Town & City Gift Cards London City Gift Card - Town & City Gift Cards Mid Ulster Gift Card - Town & City Gift Cards Moray Gift Card - Town & City Gift Cards Mulingar Gift Card - Town & City Gift Cards Newark and Sherwood Gift Card - Town & City Gift Cards Newport Gift Card - Town & City Gift Cards Nottingham Gift Card - Town & City Gift Cards Oldham Gift Card - Town & City Gift Cards Oxted Gift Card - Town & City Gift Cards Perth & Kinross Gift Card - Town & City Gift Cards Perth City & Towns - Town & City Gift Cards Plymouth Gift Card - Town & City Gift Cards Renfrewshire Gift Card - Town & City Gift Cards Scottish Borders Gift Card - Town & City Gift Cards Sheffield City Centre Gift Card - Town & City Gift Cards Sligo Gift Card - Town & City Gift Cards South Ayrshire Gift Card - Town & City Gift Cards St Albans Gift Card - Town & City Gift Cards St. Andrews Gift Card - Town & City Gift Cards Stoke Gift Card - Town & City Gift Cards Sunderland Gift Card - Town & City Gift Cards Tipperary Gift Card - Town & City Gift Cards Waterford Gift Card - Town & City Gift Cards Watford Gift Card - Town & City Gift Cards Wolverhampton Gift Card - Town & City Gift Cards Worthing Gift Card - Town & City Gift Cards York Gift Card - Town & City Gift Cards
Posted Apr 28, 2026 - 13:29 BST
This incident affects: Tillo Content (Content - UK).