Elevated Error Rates Affecting Multiple UK, European, and Australian Brands

Incident Report for Tillo

Investigating

We are aware of elevated error rates affecting transaction requests across multiple brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

Leisure Choice Gift Card
Matalan
Merlin Gift Card
New Look
Ticketmaster Australia
Ticketmaster Austria
Ticketmaster Belgium
Ticketmaster Czech Republic
Ticketmaster Denmark
Ticketmaster Finland
Ticketmaster Germany
Ticketmaster Ireland
Ticketmaster Norway
Ticketmaster Poland
Ticketmaster Spain
Ticketmaster Sweden
Ticketmaster Switzerland
Ticketmaster UK
Virgin Experience Days
Virgin Gift Card
WonderDays Experiences Gift Card
Posted Jul 28, 2026 - 20:28 BST
This incident affects: Tillo Content (Content - UK, Content - Europe, Content - Australia & New Zealand).
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