Unable to issue gift cards for several UK and EU brands

Incident Report for Tillo

Resolved

Sales are going through successfully. This incident is resolved.

Posted Apr 02, 2024 - 16:39 BST

Monitoring

A fix has been implemented by the processors and we've enabled the products again. We will monitor sales going through.

Posted Apr 02, 2024 - 16:28 BST

Investigating

We are currently investigating errors with the below UK and EU brands. We have disabled these and reached out to the processors.

Eurostar
Eurostar Europe
IKEA Ireland
IKEA UK
Screwfix
Selfridges
Argos
Habitat
Sainsbury’s

When we have an update we will update this incident.

Posted Apr 02, 2024 - 15:18 BST

This incident affected: Tillo Content (Content - UK, Content - Europe).