Transactions temporarily paused for multiple brands across AUD, GBP & SEK

Incident Report for Tillo

Resolved

This incident has been resolved.

Posted Sep 15, 2026 - 16:45 BST

Monitoring

A fix has been implemented - we have re-enabled the brands and we are monitoring transactions.

Posted Sep 15, 2026 - 13:29 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple currencies. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Wagamama GBP
Jo Malone London UK
Hotels.com AUD
Hotels.com GBP
Hotels.com SEK

Posted Sep 15, 2026 - 09:35 BST

This incident affected: Tillo Content (Content - UK, Content - Scandinavia, Content - Australia & New Zealand).