Unable to issue gift cards for some UK and EU brands

Incident Report for Tillo

Resolved

Transactions are going through successfully. This incident is resolved.

Posted Jul 24, 2024 - 16:22 BST

Monitoring

A fix has been implemented and we have enabled the brands again. We will monitor sales going through.

Posted Jul 24, 2024 - 16:01 BST

Investigating

We are seeing errors when issuing gift cards for the below brands:

Adidas Belgium
Adidas Germany
Adidas Netherlands
Aldi
Aldi Ireland
Aldi School Lunches
M&S
M&S Ireland
Tesco UK
WHSmith

We have temporarily disabled these brands and reached out to the suppliers. We will post further updates here as we learn more.

Posted Jul 24, 2024 - 15:27 BST

This incident affected: Tillo Content (Content - UK, Content - Europe).