Partial disruption to transactions across multiple Amazon India brands

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Aug 05, 2026 - 00:42 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2026 - 22:44 BST

Update

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2026 - 20:18 BST

Investigating

We are currently investigating reports of failing Amazon Pay India and Amazon Shopping India transactions.

Some partners may experience failed or delayed transaction requests while our team works to identify the root cause and restore normal service.

We apologize for the disruption and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Posted Aug 04, 2026 - 19:28 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2026 - 11:14 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 04, 2026 - 11:05 BST

Investigating

We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

Amazon Shopping India

Amazon Pay India
Posted Aug 04, 2026 - 07:59 BST
This incident affected: Tillo Content (Content - India).