Transactions temporarily paused for multiple Euro brands - e-carte Google Play, Nintendo eShop Card France, Sony PlayStation France, Xbox France

Incident Report for Tillo

Resolved

This incident has been resolved

Posted May 17, 2026 - 14:43 BST

Monitoring

The processor has confirmed a fix has been implemented and we are monitoring transactions.

Posted May 17, 2026 - 14:23 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple Euro brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working with the processor to restore availability.

Affected brands:
e-carte Google Play
Nintendo eShop Card France
Sony PlayStation France
Xbox France

Posted May 17, 2026 - 09:19 BST

This incident affected: Tillo Content (Content - Europe).