Issues processing Aldi gift cards orders

Incident Report for Tillo

Resolved

All orders are processing successfully. This issues is resolved.
Posted Jun 18, 2022 - 11:07 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 17, 2022 - 16:10 BST

Update

We have heard from the processor and expect Aldi to be back online tomorrow.
Posted Jun 17, 2022 - 15:36 BST

Identified

The cause of the issue has been identified by the processor and a resolution is in progress. We hope to have this incident resolved as soon as possible.
Posted Jun 16, 2022 - 21:51 BST

Update

The processor and Aldi are still investigating these ongoing issues. A resolution is taking longer than we would have hoped. We will update you as soon as we have more information.
Posted Jun 16, 2022 - 17:13 BST

Update

The processor is still investigating the issues, once we have more information we update you.
Posted Jun 16, 2022 - 15:37 BST

Update

The processor has confirmed they have launched an investigation and they will update us as soon as they have any more information to share.
Posted Jun 16, 2022 - 10:36 BST

Investigating

We are seeing Aldi orders fail. We have disabled the brand and informed the processor.
We are waiting on a response and will update you once we have more information.
Posted Jun 15, 2022 - 14:19 BST
This incident affected: Tillo Content (Content - UK).