A fix has been implemented and transactions have stabilized for all brands.
Posted May 20, 2026 - 04:26 BST
Identified
The root cause has been identified and work towards resolution is underway. We are continuing to monitor the situation closely with the supplier.
Some transactions have begun to recover but several partners may still be experiencing failed transactions.
Posted May 19, 2026 - 23:29 BST
Investigating
We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.
Affected brands:
GBP: Woolworths WISH Australia Boots Online Candy Crush 200 Gold Bars UK Iceland IKEA UK Lululemon UK Lush UK Morrisons Nando's UK ODEON Superdry
USD: Superdry 1-800-Baskets.com USA 1-800-Flowers.com USA Abercrombie & Fitch USA Academy Sports + Outdoors USA Advance Auto Parts Aerie Aeropostale Alamo Drafthouse Cinemas USA AMC Theaters American Eagle Outfitters USA Amtrak USA Apple Gift Card USA Applebee's Aquarium Auntie Anne's AutoZone® Babin's Seafood House Baja Fresh Barnes & Noble Bass Pro Shop Bath & Body Works USA Beans & Brews Belk Benihana USA Bertucci's® Best Buy BJ's Restaurants USA Black Angus USA Blaze Pizza USA Blimpie Bloomin' Brands Bloomingdales USA Bob Evans Restaurants® Bonefish Grill Boscov Bravo Italian Kitchen Brinker International Brio Italian Grille Brooklyn Pizza Company Bubba Gump Shrimp Co.® Buca di Beppo® Buffalo Wild Wings USA Build-A-Bear Workshop Burger King USA Cabela's California Pizza Kitchen, Inc Candy Crush USA Carrabba's Italian Grill Carter's Carvel Catherine's USA Chart House (Landry's Brand) Cheddar's Scratch Kitchen Chevron and Texaco USA Chico's Childrens Place USA Chili's Chipotle USA Cinemark Cinnabon Cold Stone Creamery® Columbia Sportswear USA Cousins Subs USA Cracker Barrel USA Crate and Barrel Crumbl USA Crutchfield CVS Pharmacy® Darden Restaurants, Inc. Dickey's Restaurant Brands Disney Dominos Drybar USA DSW Factor US Famous Footwear USA Fanatics Fanatics MLB Shop USA Fanatics NFL Shop USA Fanatics NHL Shop USA Fandango Finish Line USA Firebirds Wood Fired Grill USA Five Guys USA Fleming's Prime Steakhouse & Wine Bar Fricker's GameStop USA GigSky USA GNC USA Go Play Golf USA Goodcents Deli USA GoTo Foods Granite City Brewing USA Grimaldi's Grotto Groupon Grubhub USA Guess USA HelloFresh USA Hollister Home Chef HomeGoods USA Hopcat Hot Topic Hulu IHOP® IMVU J. Christopher's USA Jamba Juice JCPenney Jersey Mikes USA Jiffy Lube® Jtv.Com Kay Jewelers USA Kendra Scott USA KFC USA Kings Isle USA Kirkland's KOBO USA Kohl's Krispy Kreme La Griglia Landry's Lazy Dog Restaurant USA Lettuce Entertain You Restaurant Group USA LongHorn Steakhouse® Lyft Macaroni Grill USA Macy's USA Maggiano's Main Event USA Marshalls USA McAlister’s McCormick & Schmick's Melting Pot USA Mere Bulles Merridee's Breadbasket Michaels USA Miguel's Restaurant Mitchell's Fish Market Moe’s Southwest Grill Morton's The Steakhouse Nautica Nintendo O'Charley's Office Max / Depot USA Olive Garden® Omaha Steaks OshKosh B'gosh Outback Steakhouse Pacific Sunwear Panda Express Panera Bread Papa John's Pappa's Pastini Pastaria Paul Martin's American Grill Peet's Coffee & Tea Pep Boys USA Petco Petsmart PGA TOUR USA Pottery Barn USA Puckett's Grocery Qdoba Quiznos USA Rainforest Cafe® Ray-Ban Razer Gold Red Lobster Red Robin Regal Cinema USA Rent The Runway USA River Crab Blue Water Inn ROBLOX Rubio’s Coastal Grill Ruby Tuesday Ruth's Chris Steak House Saks Fifth Avenue US Saltgrass Steak House® Schlotzsky’s Seasons 52® Sephora USA Shoney's Shutterfly Sling TV Smashburger USA Smoothie King USA Soma USA Southwest Airlines USA Sportsman's Warehouse Staples Starbucks USA Steak 'n Shake Subway USA Sunglass Hut USA T.J.Maxx USA Taco Bell USA Target Texas Roadhouse USA The Cheesecake Factory The Coffee Bean & Tea Leaf® The Container Store USA The Grill The Home Depot USA The Oceanaire Tire Discounters TJX Brands USA Tommy Bahama Tops Market Total Wine & More USA Tower of America Tractor Supply USA Ulta Under Armour USA Uno Chicago Grill Vic & Anthony's Victoria's Secret Victoria's Secret PINK W.W. Cousins White House Black Market Williams-Sonoma Brands USA Willie G's Wondery Worldwide Golf USA Xbox Cash Card USA Xbox Cash USA Xbox eGift USA Xbox Game Pass Core US Xbox Game Pass Ultimate US Yankee Candle Yard House Zappos.com Zaxby's USA ZWILLING USA
AUD: 7 Eleven Australia Accor Australia Adore Beauty Australia Adrenaline Australia Airalo Discover Global Australia Airalo EU Global Card Australia Airalo Indonesia Global Australia Airalo Japan Global Australia Airalo New Zealand Global Australia Airalo US Australia Allkinds Australia Amart Furniture Australia Angus & Coote Australia Apple Australia Auto Barn Australia Aveda (EL) Australia Betta Electrical Australia Big Swing Golf Australia BIG W Bobbie Brown Australia Bonds Australia Bras N Things Australia BWS Australia Cafe Choice Australia City Beach Australia ClassBento Australia Clinique Australia Collins Bookseller Australia Cotton On Australia Country Road Australia Dan Murphy's Australia David Jones Australia Dr. Martens Australia Dusk Australia Dymocks Australia eBay Australia Estèe Lauder Australia Event Cinema Australia Everyplate Australia Fine-Day Australia Flight Centre Australia Foot Locker Australia Forever New Australia freedom Australia Gift to Dine Australia Goldmark Australia Harris Farm Australia Harvey Norman Australia HelloFresh Australia Hoyts Australia Hubbl Australia Hype DC Australia IKEA Australia Intersport Australia iSubscribe Australia Jaycar Australia JB Hi-Fi Australia Jo Malone (EL) Australia Kathmandu Australia LaMer Australia Laubman & Pank Australia Lorna Jane Australia LULULEMON Australia LUSH Australia Luxury Escapes Australia LYCA ESIM KIT Australia M.A.C Australia Mac by Myer Australia Michael Hill Jewellers Australia Minecraft Minecoins Australia Minecraft: Java & Bedrock PC edition Australia MITRE 10 Australia Myer Australia Naked Wines Australia Oakley Australia Officeworks Australia Opsm Australia Pandora Australia Platypus Australia Priceline Pharmacy Australia Prouds the Jeweller Australia Puma Australia Red Balloon Australia Restaurant Choice Australia Ripcurl Australia Roblox Australia Seed Australia Seed Hertiage Australia Sephora Australia Shein Australia Shell Australia Sheridan Australia Skechers Australia Sparkpop Australia Sportspower Strandbags Australia Stylerunner Australia Sunglass Hut Australia Target Australia Temple & Webster Australia The Athletes Foot Australia The Fuel Card eGift Australia The Gift of Fun Australia The Good Guys Australia The Iconic Australia The Wine Collective Australia Total Tools Australia Toyworld Australia Vans Australia Village Cinema Australia Weber BBQ Australia Webjet Australia Woolworths Supermarket Australia Woolworths WISH Australia
Posted May 19, 2026 - 22:09 BST
This incident affected: Tillo Content (Content - UK, Content - USA & Canada, Content - Australia & New Zealand).