Unable to issue gift cards for Buyagift and Red Letter Days

Incident Report for Tillo

Resolved

We are seeing successful orders for these brands. This incident is resolved.

Posted Nov 15, 2024 - 14:53 GMT

Monitoring

A fix has been implemented by the processor and we have enabled the brands. We will monitor sales going through to ensure they are successful.

Posted Nov 15, 2024 - 12:14 GMT

Investigating

We are currently unable to issue gift cards for Buyagift and Red Letter Days. The brands have been disabled and the processor has been notified. We will update this incident as we learn more.

Posted Nov 15, 2024 - 11:42 GMT

This incident affected: Tillo Content (Content - UK).