Partial disruption to transactions across multiple GBP and EUR brands

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Nov 12, 2026 - 22:08 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2026 - 18:46 GMT

Investigating

We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:

GBP:

ASDA B2B Cashback
ASDA B2B Thank You Teacher
Asda B2B2C
Asda Employee Benefits
Asda Flu Vaccine
ASDA George
Asda Shopping Pharmacy
Currys
Currys B2B

EUR:

Currys Ireland Benefits
Currys Ireland Rewards
Posted Nov 12, 2026 - 18:12 GMT
This incident affected: Tillo Content (Content - UK, Content - Europe).