Transactions temporarily paused for multiple brands

Incident Report for Tillo

Resolved

This incident has been resolved.

Posted May 18, 2026 - 12:54 BST

Monitoring

A fix has been implenmeted. All brands have been enabled and we are monitoring transactions.

Posted May 18, 2026 - 12:49 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating with the processor and working to restore availability.

Affected brands:
ASOS
ASOS AU
ASOS DE
ASOS FR
ASOS IT
ASOS NL
ASOS USA
Clarks
Clarks Ireland
Costa Coffee
Costa Coffee UK - Digital Top-Up
Côte Brasserie
Everyman Cinemas UK
Hotels.com
Hotels.com Australia
Hotels.com Sweden
Jo Malone London UK
London Theatre Direct
The Entertainer
The White Company
Treatwell Austria
Treatwell Belgium
Treatwell Germany
Treatwell Ireland
Treatwell Netherlands
Treatwell Switzerland
Treatwell UK
Urban Pubs UK
wagamama

Posted May 18, 2026 - 11:57 BST

This incident affected: Tillo Content (Content - UK, Content - Europe).