Unable to issue Farmfoods gift cards

Incident Report for Tillo

Resolved

Transactions are now completing as normal. This incident is now resolved.

Posted Jun 16, 2022 - 19:21 BST

Monitoring

The issue has been indentified by the retailer and a fix has been implemented. The affected brands have been re-enabled. We will monitor the results of the fix and mark this incident as resolved once we are confident service has returned to normal.

Posted Jun 16, 2022 - 19:15 BST

Investigating

We are currently seeing requests for Farmfoods gift cards fail. We are raising the issue the retailer to make sure they are aware and will update this incident once we have an update.

Posted Jun 16, 2022 - 19:03 BST

This incident affected: Tillo Content (Content - UK) and Tillo API.