This incident has now been resolved, all sales for the affected brands are now completing successfully.
Posted Jul 25, 2024 - 08:51 BST
Monitoring
A fix has been implemented, and all brands are now enabled. We will continue to monitor sales closely.
Posted Jul 25, 2024 - 02:51 BST
Update
We are continuing to investigate this incident.
Posted Jul 24, 2024 - 17:54 BST
Update
The Iconic Australia and Apple Australia have been temporarily disabled as well and the processor is working on getting these affected brands back online. As soon as we have further updates we will post them here.
Posted Jul 24, 2024 - 14:32 BST
Update
We are seeing further errors for Dan Murphy's Australia and Myer Australia. These brands have been temporarily disabled and the processor is notified.
Posted Jul 24, 2024 - 12:53 BST
Investigating
We are aware of further failed orders for Woolworths WISH Australia. The brand has been disabled and the processor is looking into this.
Posted Jul 24, 2024 - 11:57 BST
Monitoring
A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Posted Jul 24, 2024 - 09:05 BST
Update
We have noticed errors for Dan Murphy's Australia and have disabled this brand as well.
Below is a list of affected brands:
Apple Australia Dan Murphy's Australia Hoyts Australia The Iconic Australia Woolworths Supermarket Australia Woolworths WISH Australia
This incident is being investigated by the processor.
Posted Jul 23, 2024 - 17:15 BST
Update
We are continuing to investigate this incident.
Posted Jul 23, 2024 - 15:19 BST
Update
We are continuing to investigate this incident. Hoyts Australia has been added to the list of affected brands and been disabled temporarily.
Posted Jul 23, 2024 - 12:43 BST
Update
Further to the listed brands, we are aware that Woolworths WISH Australia is also affected and have been disabled.
Posted Jul 23, 2024 - 12:30 BST
Investigating
We are currently investigating errors when issuing gift cards for the below brands:
Apple Australia The Iconic Australia Woolworths Supermarket Australia
The brands have been temporarily disabled and the processor has been contacted. We will post further updates here when we know more.
Posted Jul 23, 2024 - 12:17 BST
This incident affected: Tillo Content (Content - Australia & New Zealand).