Transactions temporarily paused for multiple SAR brands

Incident Report for Tillo

Identified

We are aware of elevated error rates affecting transaction requests across multiple SAR brands. Transactions for affected brands have been paused. The issue has been identified. Our team is actively working with the processor.

Affected brands:
Almosafer Saudi Arabia
Alshaya Group Gift Card Saudi Arabia
Amazon Saudi Arabia
Danube Saudi Arabia
eXtra Saudi Arabia
FACES Saudi Arabia
H&M Saudi Arabia
HungerStation Saudi Arabia
L'Occitane Saudi Arabia
Nahdi Pharmacies Saudi Arabia
Noon Saudi Arabia
Patchi Saudi Arabia
Sawa Card Saudi Arabia
SHEIN Saudi Arabia
Sony PlayStation Wallet Top-Ups Saudi Arabia
STARBUCKS Saudi Arabia
Styli Saudi Arabia
Tamimi Markets Saudi Arabia
Tanagra Saudi Arabia

Posted Aug 27, 2026 - 22:43 BST

This incident affects: Tillo Content (Content - Middle East).