The processor has confirmed a fix has been implemented. All brands are enabled and we are monitoring transactions.
Posted Apr 27, 2026 - 09:33 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 26, 2026 - 21:39 BST
Update
We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.
Affected brands:
Leisure Choice Gift Card
Matalan
Merlin Gift Card
New Look
Ticketmaster Australia
Ticketmaster Austria
Ticketmaster Belgium
Ticketmaster Czech Republic
Ticketmaster Denmark
Ticketmaster Finland
Ticketmaster Germany
Ticketmaster Ireland
Ticketmaster Netherlands
Ticketmaster Norway
Ticketmaster Poland
Ticketmaster Spain
Ticketmaster Sweden
Ticketmaster Switzerland
Ticketmaster UK
Virgin Experience Days
Virgin Gift Card
WonderDays Experiences Gift Card
Posted Apr 26, 2026 - 19:18 BST
Investigating
We are aware of elevated error rates affecting transaction requests across multiple (£)GBP brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands:
Leisure Choice Gift Card
Matalan
Merlin Gift Card
New Look
Ticketmaster Australia
Ticketmaster Austria
Ticketmaster Belgium
Ticketmaster Czech Republic
Ticketmaster Denmark
Ticketmaster Finland
Ticketmaster Germany
Ticketmaster Ireland
Ticketmaster Netherlands
Ticketmaster Norway
Ticketmaster Poland
Ticketmaster Spain
Ticketmaster Sweden
Ticketmaster Switzerland
Ticketmaster UK
Virgin Experience Days
Virgin Gift Card
WonderDays Experiences Gift Card
Posted Apr 26, 2026 - 14:56 BST
This incident affected: Tillo Content (Content - UK) and Tillo StoreFront.