Waterstones transactions failing.

Incident Report for Tillo

Resolved

We are confident that transactions are going through as intended and therefore we consider this issue resolved.

Posted Sep 05, 2025 - 17:20 BST

Monitoring

A fix has been implemented. The brand has been switched back on and we will continue to monitor the transactions to ensure they are going through as intended.

Posted Sep 05, 2025 - 16:38 BST

Investigating

We are aware of transactions for Waterstones failing and are investigating this with the processor.

The brand has been temporarily disabled whilst we work towards a solution.

We'll endeavour to get this brand back transacting as quickly as possible.

Posted Sep 05, 2025 - 11:47 BST

This incident affected: Tillo Content (Content - UK).