Transactions are flowing freely and this incident is considered resolved.
Posted Apr 30, 2026 - 12:39 BST
Monitoring
A fix has been implemented and the majority of transactions are going through. We'll continue to monitor these to ensure they remain stable.
Posted Apr 30, 2026 - 10:33 BST
Investigating
We are currently seeing failures for the below brands. We are in contact with the processor(s) to resolve the issues and will update you as soon as we know more.
The list of brands is below.
Here is your list sorted into alphabetical order:
Aspinal of London Belgium
Aspinal of London France
Aspinal of London Germany
Aspinal of London Italy
Aspinal of London Netherlands
Aspinal of London Portugal
Aspinal of London Spain
Aspinal of London UK
Aspinal of London US
Best Western Austria
Best Western Belgium
Best Western Canada
Best Western France
Best Western Germany
Best Western Greece
Best Western Italy
Best Western Netherlands
Best Western Spain
Best Western USA
Bonmarché
Clarks
Costa Coffee
Harvey Nichols
Hotel Chocolat UK
Nike
Nike Austria
Nike Belgium
Nike Denmark
Nike Finland
Nike France
Nike Germany
Nike Greece
Nike Ireland
Nike Italy
Nike Luxembourg
Nike Netherlands
Nike Poland
Nike Portugal
Nike Slovenia
Nike Spain
Nike Sweden
Not on The High Street
Paul Smith
The Entertainer
The Holiday & Hotel Card
The White Company
Posted Apr 30, 2026 - 09:46 BST
This incident affected: Tillo Content (Content - UK, Content - Europe, Content - USA & Canada).