Unable to issue Waterstones gift cards

Incident Report for Tillo

Resolved

Successful transactions are now going through. This incident has been resolved.

Posted Nov 28, 2023 - 17:29 GMT

Monitoring

We have been notified by the processor that this issue has been resolved. We will monitor sales going through.

Posted Nov 28, 2023 - 16:50 GMT

Investigating

We are currently seeing errors when issuing gift cards for Waterstones. We have temporarily disabled the brand and have contacted the processor. As soon as we know more we will update this incident.

Posted Nov 28, 2023 - 14:30 GMT

This incident affected: Tillo Content (Content - UK).