Unable to issue gift cards for Reward Pass GBP, USD, EUR and AUD

Incident Report for Tillo

Resolved

Orders are going through successfully. This incident is resolved.

Posted Nov 13, 2024 - 17:08 GMT

Monitoring

A fix has been implemented and we have enabled the brands again. We will monitor sales going through.

Posted Nov 13, 2024 - 16:07 GMT

Update

The processor is investigating this and we are awaiting further updates from them.

Posted Nov 13, 2024 - 14:27 GMT

Update

We are seeing further errors for Reward Pass EUR and AUD and have disabled these brands as well.

Posted Nov 13, 2024 - 11:29 GMT

Investigating

We are seeing errors when issuing gift cards for Reward Pass GBP and USD. We have disabled these brands and reached out to the processors. We will update this incident as and when we learn more.

Posted Nov 13, 2024 - 10:43 GMT

This incident affected: Tillo Content (Content - UK, Content - Europe, Content - USA & Canada, Content - Australia & New Zealand).