Partial disruption to transactions across multiple GBP brands

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Oct 07, 2026 - 14:54 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 07, 2026 - 11:36 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 07, 2026 - 10:47 BST

Investigating

We are currently investigating elevated error rates affecting transactions across multiple brands. Some partners may experience failed or delayed transaction requests while our team works to identify the root cause.

Affected brands:
Costa Coffee
Costa Coffee UK - Digital Top-Up
The Entertainer
The White Company
Posted Oct 07, 2026 - 08:51 BST
This incident affected: Tillo Content (Content - UK).
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