Transactions temporarily paused for multiple GBP brands

Incident Report for Tillo

Resolved

This incident has now been resolved.

Posted Oct 20, 2026 - 16:41 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 16:12 BST

Investigating

We are aware of elevated processing issues affecting transaction requests across multiple GBP brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

18 Montrose UK
Amara UK
Cruise UK
Evans Cycles UK
Flannels UK
GAME UK
House of Fraser UK
I Saw It First UK
Jack Wills UK
Sports Direct UK
Scotts UK
Studio UK
USC UK

Posted Oct 20, 2026 - 10:52 BST

This incident affected: Tillo Content (Content - UK).