Transactions temporarily paused for multiple US brands

Incident Report for Tillo

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 13, 2026 - 18:10 GMT

Investigating

We are aware of elevated error rates affecting transaction requests across multiple US brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Boston Pizza Canada, Dollarama Canada, DoorDash, DoorDash Canada, Giant Eagle, Harris Teeter USA, Kohl’s USA (Crypto only), Kroger, Lowe’s, Meijer USA, P.F. Chang’s USA, Quest USA, Roblox Canada (Crypto only), Spafinder® Wellness 365™ USA (Crypto only), Subway Canada, Subway Canada (Crypto only), Subway USA (Crypto only), Topgolf, Wayfair Canada, Wayfair US, WaySpa Canada and Winn Dixie USA.
Posted Nov 13, 2026 - 13:56 GMT
This incident affects: Tillo Content (Content - USA & Canada).
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