Unable to issue giftcards for Eurostar Europe, IKEA Ireland, IKEA UK, Screwfix and Selfridges

Incident Report for Tillo

Resolved

This incident has been resolved.

Posted Sep 02, 2024 - 12:01 BST

Monitoring

The issue with IKEA UK has now been resolved. We will monitor if sales are now successful.

Posted Sep 02, 2024 - 11:48 BST

Identified

We had to disable IKEA UK again as we can see those orders are still failing.

Posted Sep 02, 2024 - 11:04 BST

Monitoring

The processor has advised that the issue has been resolved. We enabled all brands and will monitor if sales are completing.

Posted Sep 02, 2024 - 10:55 BST

Identified

The processor has identified the issue and is working to put a solution in place. We will update this incident once we have more information.

Posted Sep 02, 2024 - 10:34 BST

Investigating

We've taken the listed brands offline while we work with the processor to resolve these order processing issues.

Posted Sep 01, 2024 - 05:01 BST

This incident affected: Tillo Content (Content - UK, Content - Europe).