Transactions temporarily paused for multiple INR brands

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 23:16 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2026 - 12:49 BST

Update

We are continuing to work on a fix for this issue.
Posted Apr 02, 2026 - 12:48 BST

Identified

The root cause of the disruption has been identified and remediation is underway. We expect brands to be re-enabled within the next 24 hours.
Posted Apr 01, 2026 - 21:24 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple INR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
Amazon Shopping India
Amazon Pay India
Absolute Barbecue India
Ajio India
Allen Solly India
Amazon Fresh India
Amazon Prime India
American Eagle India
Apollo Pharmacy India
Armani Exchange India
Aurelia India
Avast AVG India
Aza Fashions India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
BodyCraft Salon India
BookMyShow India
Cafe Coffee Day India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Costa Coffee India
Croma India
Cult India
Daily Objects India
Decathlon India
Discovery Plus India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fastrack Bags India
Fastrack India
Ferns N Petals India
FirstCry India
FITPASS India
Flipkart India
Flipkart SuperCoin India
Forever New India
Freecultr India
Fresh Menu India
Giva Gold Jewellery India
GIVA India
Google Play India
Gupta Distributors India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
Imagine Apple Premium Reseller India
Indian Terrain India
ITC Hotels India
Jack and Jones India
JioHotstar India
Jockey India
Joyalukkas Pure Gold India
Kalyan Gold Jewellery India
KFC India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Linen Club India
Lite Bite India
Louis Philippe India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Marriott Hotels India
Mia By Tanishq India
MiniKlub India
Mother Care India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
Organic India
Ornaz India
Ovenstory India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
Pizza Hut India
Planet Fashion India
Polar Bear India
Postcard Hotels India
Prestige Smart Kitchen India
Puma India
PVR Inox Cinemas India
Ratnadeep Super Market India
Relaxo India
Samsonite India
Skinn India
Skullcandy India
Speedo India
Starbucks India
Sterling Holidays Pvt Ltd India
Steve Madden India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Taj Experiences India
Taj Hotels India
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tata Cliq India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Man Company India
Timezone India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Urban Ladder India
V-Mart India
Van Heusen India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
William Penn India
Woodland India
Wrangler India
Yatra.com General India
Zomato India
Posted Apr 01, 2026 - 09:02 BST
This incident affected: Tillo Content (Content - India).