We can see transactions successfully completing for all of the 3 mentioned Amazon regions and therefore are confident that the issue has been fully resolved.
Posted Sep 02, 2025 - 11:17 BST
Update
We have been informed that the issues with Amazon Poland have been fixed and transactions should be going through as expected.
We'll continue to monitor the situation.
Posted Sep 02, 2025 - 10:36 BST
Monitoring
We've been informed that transactions are correctly going through for Amazon Germany & Amazon Austria.
We will continue to monitor transactions until we are satisfied they are going through correctly.
Posted Sep 01, 2025 - 15:29 BST
Update
We are continuing to investigate this issue with the processor and will provide updates as soon as we know more.
Posted Sep 01, 2025 - 13:47 BST
Update
We are continuing to investigate an issue with the above Amazon territories (Germany, Austria & Poland) and their respective transactions failing.
We'll attempt to get an updated timeline regarding a resolution as soon as possible.
Posted Sep 01, 2025 - 10:50 BST
Investigating
We are currently investigating an issue with Amazon Germany and Amazon Austria transactions failing. We are in communication with the processor and will endeavour to have both brands back up and transacting as soon as possible.
Posted Sep 01, 2025 - 09:09 BST
This incident affected: Tillo Content (Content - Europe).