Transactions temporarily paused for PrepaidPass

Incident Report for Tillo

Update

We are continuing to investigate this issue.

Posted Oct 21, 2026 - 01:23 BST

Investigating

We are aware of elevated error rates affecting transaction requests across Prepaid Pass. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

PrepaidPass (Disbursement)
PrepaidPass (LAP)
PrepaidPass (LAP) - Personalized

Posted Oct 20, 2026 - 09:31 BST

This incident affects: Tillo Content (Content - USA & Canada).