Elevated rates of non-delivered StoreFront orders

Incident Report for Tillo

Resolved

Gift card orders look to now be sending successfully to customers. Please raise to the usual channels if assistance is needed with an order.
Posted Jul 22, 2026 - 17:10 BST

Monitoring

Between 12pm BST - 3pm BST we have saw elevated rates of non-delivered StoreFront orders. The issue has been identified, fixed and we are now monitoring transactions. We will update with any further information.
Posted Jul 22, 2026 - 15:05 BST
This incident affected: Tillo StoreFront.
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