Transactions temporarily paused for multiple ASDA brands

Incident Report for Tillo

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2026 - 16:11 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2026 - 16:02 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple ASDA brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:
ASDA B2B Cashback
ASDA B2B Thank You Teacher
Asda B2B2C
Asda Employee Benefits
Asda Flu Vaccine
ASDA George
Asda Rewards and Recognition UK
Asda Shopping Pharmacy

Posted Sep 03, 2026 - 09:21 BST

This incident affects: Tillo Content (Content - UK).