Transactions failing

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Dec 11, 2025 - 10:59 GMT

Monitoring

A fix has been implemented. We have enabled the brands and are monitoring transactions.
Posted Dec 11, 2025 - 10:07 GMT

Investigating

We are seeing multiple brand transactions failing. We have contacted the processor and are waiting for an update.

Please see the brands affected below;
Apple Gift Card Austria
Apple Gift Card Belgium
Apple Gift Card Denmark
Apple Gift Card Finland
Apple Gift Card France
Apple Gift Card Germany
Apple Gift Card Ireland
Apple Gift Card Italy
Apple Gift Card Netherlands
Apple Gift Card Norway
Apple Gift Card Portugal
Apple Gift Card Spain
Apple Gift Card Sweden
Apple Gift Card Switzerland
Apple Gift Card UK
Arnotts Ireland
Arsenal EUR
Arsenal Football Club
Ask Italian
Asterley Bros
Brown Thomas Ireland
Dunelm UK
Ecoswap UK
Gaucho UK
Homesense
Homesense Ireland
Homesense UK Employee Benefits
Moss UK
National Trust
River Island
River Island Ireland
Sephora UK
The Body Shop
TK Maxx
TK Maxx Austria
TK Maxx Employee Benefits Austria
TK Maxx Employee Benefits Germany
TK Maxx Employee Benefits Ireland
TK Maxx Employee Benefits Netherlands
TK Maxx Employee Benefits Poland
TK Maxx Germany
TK Maxx Ireland
TK Maxx Netherlands
TK Maxx Poland
TK Maxx UK Employee Benefits
Zizzi
Posted Dec 11, 2025 - 09:47 GMT
This incident affected: Tillo Content (Content - UK, Content - Europe, Content - Scandinavia).