Transactions temporarily paused for multiple Polish brands

Incident Report for Tillo

Resolved

This incident has been resolved.

Posted Apr 20, 2026 - 12:04 BST

Monitoring

A fix has been implemented, all brands have been enabled and we are monitoring transactions.

Posted Apr 20, 2026 - 10:40 BST

Update

We are continuing to work on a fix for this issue.

Posted Apr 19, 2026 - 14:28 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 19, 2026 - 14:21 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple Polish brands.

The issue has already been identified and we are working with the processor for a fix.

The affected brands below have been temporarily disabled;
Bolt Poland
CCC x HalfPrice Poland
Decathlon Poland
ANSWEAR.COM Poland
Carrefour Poland
Douglas Poland
Duka Poland
eBilet Poland
Flixbus Poland
Hebe Poland
IKEA Poland
Karta Kultura Poland
Kaufland Poland
KROSS Poland
Mamaville Poland
Mango Poland
Nintendo Poland
Orlen Poland
Swiat Ksiazki Poland
Wakacje Poland
YES Poland
Zabka All-Inclusive Poland
Zabka No Alco - Tobacco Poland

Posted Apr 19, 2026 - 14:17 BST

This incident affected: Tillo Content (Content - Europe).