The processor has advised that all issues with Amazon Germany, Amazon Austria & Amazon France gift cards have now been resolve, we enabled all 3 brands. We will monitor if sales complete successfully.
Posted Jul 23, 2024 - 10:01 BST
Update
The processor continues to investigate the issues. We hope to get some feedback soon.
Posted Jul 22, 2024 - 16:44 BST
Update
We continue to chase the processor about these issues and we hope to have a an update soon.
Posted Jul 22, 2024 - 12:49 BST
Update
Amazon Poland is now back online but we noticed that Amazon Austria is now failing. We have reached out to the processor and temporarily disabled Amazon Austria.
Posted Jul 22, 2024 - 10:35 BST
Update
We are seeing all orders fail for Amazon France as well, we have taken this product offline and contacted the processor.
Posted Jul 22, 2024 - 09:19 BST
Update
We have seen some intermittent issues with Amazon Poland sales as well, so have taken this product offline too while we investigate.
All other Amazon products are processing successfully.
Posted Jul 21, 2024 - 18:34 BST
Identified
While some orders have processed successfully since re-enabling the product, due to continued intermittent errors we have taken Amazon Germany back offline while we investigate this with the processor. We expect to have more information to share tomorrow during business hours.
Posted Jul 21, 2024 - 18:27 BST
Monitoring
We've been advised that the brand can be re-enabled again, we'll monitor sales and update the status page if there are any further issues.
Posted Jul 20, 2024 - 14:21 BST
Investigating
We are currently seeing transactions fail for Amazon Germany. We have temporarily disabled it and have contacted the processor. As soon as we know more, we will update here.
Posted Jul 19, 2024 - 17:15 BST
This incident affected: Tillo Content (Content - Europe).