Several brands across several regions failing including Uber, AirBnb, Twitch, Netflix and Etsy

Incident Report for Tillo

Resolved

This incident has been resolved.
Posted Sep 10, 2025 - 17:22 BST

Monitoring

We have been informed that a fix has been implemented and we are monitoring transactions to ensure that they are going through correctly.
Posted Sep 10, 2025 - 14:55 BST

Update

We are continuing to investigate this issue with the processor.

We are yet to establish a timeline for a resolution at this moment in time.
Posted Sep 10, 2025 - 14:26 BST

Investigating

We are aware of an issue with the below brands and their respective gift cards being accessible.

We've reached out to the processor and will attempt to get these back and transacting as quickly as possible.

Airbnb AU

Airbnb Austria

Airbnb Belgium

Airbnb Finland

Airbnb France

Airbnb Germany

Airbnb Ireland

Airbnb Italy

Airbnb Netherlands

Airbnb New Zealand

Airbnb Spain

Airbnb Sweden

Airbnb UK

Deliveroo

Deliveroo Belgium

Deliveroo France

Deliveroo Italy

Deliveroo UAE

DoorDash Australia

Etsy Canada

Etsy UK

Etsy USA

Instacart Canada

Instacart USA

Instacart+ USA

Meta Quest US

Netflix France

Netflix Germany

Netflix Italy

Netflix Poland

Netflix Spain

Netflix UK

Stubhub USA

Turo USA

Twitch Australia

Twitch Austria

Twitch Belgium

Twitch Canada

Twitch Cyprus

Twitch Czech Republic

Twitch Finland

Twitch France

Twitch Germany

Twitch Greece

Twitch Hungary

Twitch Ireland

Twitch Italy

Twitch Luxembourg

Twitch Malta

Twitch Netherlands

Twitch Poland

Twitch Portugal

Twitch Romania

Twitch Slovakia

Twitch Spain

Twitch UK

Twitch USA

Uber Australia

Uber Belgium

Uber Eats

Uber Eats Australia

Uber Eats Canada

Uber Eats New Zealand

Uber Eats USA

Uber France

Uber Germany

Uber Netherlands

Uber New Zealand

Uber Poland

Uber Portugal

Uber Rides

Uber Rides Australia

Uber Rides Canada

Uber Rides Italy

Uber Rides New Zealand

Uber Rides USA

Uber Spain

Uber Sweden

Uber UK

Uber USA
Posted Sep 10, 2025 - 10:06 BST
This incident affected: Tillo Content (Content - UK, Content - Europe, Content - USA & Canada, Content - Australia & New Zealand).