A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2026 - 13:04 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 02, 2026 - 12:15 GMT
Investigating
We are aware of elevated error rates affecting transaction requests across multiple GBP brands. Transactions for affected brands have been paused while we investigate the issue.
Our team is actively investigating and working to restore availability.
Affected brands: Blizzard UK
EA Electronic Arts UK
EE E-voucher UK
Epic UK
FlixBus UK
giffgaff UK
Google Play
Just Eat
Just Eat Grocery UK
Lebara Mobile UK
Lycamobile E-voucher UK
Nintendo eShop UK
Nintendo Switch Online
NowMobile E-voucher UK
O2 UK
Roblox United Kingdom
Sony PlayStation UK
Talk Home Mobile UK
The Golf Gift Card
The National Garden Centre
The Vegan Gift Card
Three UK
Tinder Plus & Gold UK
Totally Well
Vodafone UK
Xbox
Xbox Game Pass Essential UK
Xbox Game Pass Ultimate UK
XeSIM
YouChoose All Access Digital
YouChoose Experiences Digital
YouChoose Fashion & Beauty Digital
YouChoose Food & Drink Digital
YouChoose Gaming VAR Digital UK
Posted Nov 02, 2026 - 09:37 GMT
This incident affected: Tillo Content (Content - UK).