Transactions temporarily paused for multiple CAD and USD brands

Incident Report for Tillo

Monitoring

All brands are now currently available, and we are monitoring transactions.


The following USD brands have been enabled:

USD:

Adidas USA URL
Ann Taylor USA
Athleta Girl USA
Athleta USA - No API Cancellation
Bakers Square USA - No API Cancellation
Brick House Tavern + Tap USA
Dave and Buster's USA - No API Cancellation
Del Frisco's Grille USA
Dick's Sporting Goods USA
Dos Caminos USA - No API Cancellation
EA Play
Fogo de Chão Brazilian Steakhouse USA
Gap Options
Gift Card Market Amusement Park Card USA
Gift Card Market Auto Services USA
Gift Card Market Bars USA
Gift Card Market Burger Joints USA
Gift Card Market Chicken Spots USA
Gift Card Market Coffee Shops USA
Gift Card Market Entertainment Venues Card USA
Gift Card Market Home Services USA
Gift Card Market Personal Services USA
Gift Card Market Restaurant Card USA
Gift Card Market Salon Card USA
Gift Card Market Spa Card USA
Gift Card Market Spa or Salon Card USA
Holland America Line
IHOP USA URL
L.L.Bean
Legal Sea Foods USA URL
LOFT USA
Miller's Ale House USA
Nespresso USA
Old Navy USA - No API Cancellation
Phillips 66 - Conoco - 76 USA
REI
Royal Carribbean
Shake Shack USA
Showcase Cinemas USA
Skip Hop
Staples USA URL
The Ritz-Carlton USA
Posted Nov 10, 2026 - 15:26 GMT

Update

The CAD brands have been re-enabled:

CAD:

Ardene Canada
Baby Gap Canada
Banana Republic Canada
Bass Pro Shops Canada
Bath & Body Works Canada
Best Buy Canada
Cabela's CA
Cineplex CA
Fairmont Canada
Gap Canada
Gap Options Canada
Indigo CA
lululemon Canada
Old Navy Canada
Oliver & Bonacini Canada
Red Robin Canada
Reitmans Canada
Roots Canada
Sephora Canada
Staples Canada
TJX Canada
Posted Nov 10, 2026 - 10:40 GMT

Investigating

We are aware of elevated error rates affecting transaction requests across multiple CAD and USD brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Affected brands:

CAD:

Ardene Canada
Baby Gap Canada
Banana Republic Canada
Bass Pro Shops Canada
Bath & Body Works Canada
Best Buy Canada
Cabela's CA
Cineplex CA
Fairmont Canada
Gap Canada
Gap Options Canada
Indigo CA
lululemon Canada
Old Navy Canada
Oliver & Bonacini Canada
Red Robin Canada
Reitmans Canada
Roots Canada
Sephora Canada
Staples Canada
TJX Canada


USD:

Adidas USA URL
Ann Taylor USA
Athleta Girl USA
Athleta USA - No API Cancellation
Bakers Square USA - No API Cancellation
Brick House Tavern + Tap USA
Dave and Buster's USA - No API Cancellation
Del Frisco's Grille USA
Dick's Sporting Goods USA
Dos Caminos USA - No API Cancellation
EA Play
Fogo de Chão Brazilian Steakhouse USA
Gap Options
Gift Card Market Amusement Park Card USA
Gift Card Market Auto Services USA
Gift Card Market Bars USA
Gift Card Market Burger Joints USA
Gift Card Market Chicken Spots USA
Gift Card Market Coffee Shops USA
Gift Card Market Entertainment Venues Card USA
Gift Card Market Home Services USA
Gift Card Market Personal Services USA
Gift Card Market Restaurant Card USA
Gift Card Market Salon Card USA
Gift Card Market Spa Card USA
Gift Card Market Spa or Salon Card USA
Holland America Line
IHOP USA URL
L.L.Bean
Legal Sea Foods USA URL
LOFT USA
Miller's Ale House USA
Nespresso USA
Old Navy USA - No API Cancellation
Phillips 66 - Conoco - 76 USA
REI
Royal Carribbean
Shake Shack USA
Showcase Cinemas USA
Skip Hop
Staples USA URL
The Ritz-Carlton USA
Posted Nov 09, 2026 - 19:36 GMT
This incident affects: Tillo Content (Content - USA & Canada).