Transactions temporarily paused for multiple SAR brands

Incident Report for Tillo

Resolved

This incident has now been resolved.

Posted Aug 26, 2026 - 12:11 BST

Monitoring

A fix has been implemented and we are now monitoring transactions.

Posted Aug 26, 2026 - 09:43 BST

Investigating

We are aware of elevated error rates affecting transaction requests across multiple SAR brands. Transactions for affected brands have been paused while we investigate the issue.

Our team is actively investigating and working to restore availability.

Elevated errors with all SAR brands.

SAR Brands currently unavailable:

Noon Saudi Arabia
Amazon Saudi Arabia
Sawa Card
Danube Saudi Arabia
STARBUCKS Saudi Arabia
SHEIN Saudi Arabia
Tamimi Markets Saudi Arabia
Eyewa Saudi Arabia
Farm Superstores

Posted Aug 26, 2026 - 09:18 BST

This incident affected: Tillo Content (Content - Middle East).