Resolved -
Sales for Nike USA and Sephora USA have been completing successfully, this issue is now resolved.
Jun 30, 17:41 BST
Update -
We have now enabled Nike USA and will montoir if sales are completing successfully. Sephora USA remains disabled for the time being.
Jun 30, 12:00 BST
Identified -
We’ve identified the root cause of the issue affecting transactions for Nike USA and Sephora (USA) and are now working closely with the processor on implementing a fix. Our current expectation is that we anticipate this incident to be resolved early next week.
While we’re aiming to restore full functionality of both brands within that time frame, this remains dependent on the processor’s fix implementation timeline. We’ll continue to monitor the situation closely and provide updates to keep you fully informed.
Jun 27, 17:06 BST
Update -
We are actively working with the processor to identify and resolve the underlying cause of the issue affecting Nike USA and Sephora (USA) transactions. During this time, both brands will remain temporarily disabled while the investigation continues. We’ll provide the next update as soon as further information becomes available.
Jun 27, 14:33 BST
Update -
We're continuing to work closely with the processor to identify the cause of the transaction failures affecting Nike USA and Sephora (USA). These brands remain temporarily disabled while the investigation is ongoing. We understand the impact this may have and will share another update as soon as we have further progress to report.
Jun 27, 08:57 BST
Update -
Currently, there has not been an update on this as the processor is currently still investigating this issue. We will continue to update here.
Jun 26, 20:10 BST
Update -
We are continuing to investigate this incident, both brands remain unavailable in the meantime. Further updates will be posted shortly.
Jun 26, 14:01 BST
Investigating -
We are currently investigating an issue resulting in transactions failing for Nike USA and Sephora (USA). We have taken the decision to temporarily disable these brands whilst we investigate with the processor, and we will provide further update as soon as possible.
Jun 26, 09:35 BST