Tillo system status

All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Uptime over the past 90 days. View historical uptime.
Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - UAE Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Walmart/Sam’s Club Maintenance - September 14th PT/15th BST Sep 15, 2025 06:00-06:30 BST

The processor for Walmart/Sam’s Club has informed us they will be performing maintenance on their system.
During this time digital gift card transactions may fail.
The maintenance will begin at 10pm PT/6am BST and will last for 30 minutes.
Posted on Sep 01, 2025 - 10:20 BST

Planned Processor Maintenance Affecting Processing Times for a few USD, CAD, NZD, and AUD Brands Sep 17, 2025 09:00-13:00 BST

A processor for several brands will be undergoing maintenance during this time. A slight delay in delivery may occur during the maintenance window. We do not expect to see failed orders, but there is a small risk of a timeout, error response, or no response as a result.

- USD Brands
1-800-PetSupplies.com
Academy Sports + Outdoors
Ace Hardware USA
adidas USA
Albertsons Companies
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
Baskin-Robbins USA
Bed Bath & Beyond
Bowlero USA
Cadillac Bar
Camping World USA
CanvasPop
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy US
Chuck E.Cheese's
Cost Plus World Market
Dave & Buster's
Dos Caminos
Duck Donuts USA
eBay
Fairmont Hotels & Resorts
Foot Locker USA
Fruit Bouquets
Gambit USA
Gander Outdoors
GAP USA
Great American Days USA
Guitar Center
Hard Rock Cafe
Harry & David
Hooters
iFLY
Joe’s Crab Shack
Lane Bryant
League of Legends USA
Legal Sea Foods
Logan’s Roadhouse®
Magazine Gold USA
Maurices USA
Ninety Nine Restaurant & Pub
Old Navy
On The Border
P.C. Richard and Son USA
P.F Chang's
Papa Murphy's US
Piccadilly
Pilot Flying J
Pinkberry
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Rec Room US
Restaurant.com USA
Sam's Club
San Luis Resort
Shari's Berries USA
Sheetz USA
SiriusXM Radio
Skechers USA
Soothe
Strip House
Swissôtel Hotels & Resorts
The Popcorn Factory
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
west elm
Xbox Game Pass Core


-CAD Brands
Air Canada
American Eagle®
Apple Gift Card Canada
Bier Markt
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay Canada
Elephant & Castle
Esso
Fanatics Canada
Golf Town Canada
Harvey's
Home Depot Canada
HomeSense Canada
IMVU Canada
Jack Astor's Bar and Grill
Karma Koin
Kelsey's
Kigso Canada
Kobo
La Maison Simons Canada
Lyft Canada
Marshalls Canada
Mastermind Toys Canada
Montana's
New York Fries
Nintendo eShop Canada
Nintendo Switch Online Canada
Original Joe's
Petro-Canada
PlayStation®
Razer Gold Canada
Reds Wine Tavern
Roblox Canada
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sobeys Canada
State & Main
Subway Canada
Swiss Chalet
The Children's Place Canada
The Landing Restaurant Group
The Pickle Barrel
The Ultimate Dining Card
TQ
Walmart Canada
Wayfair Canada
Winners Canada
Xbox Canada


- NZD Brands:
AirlineGift New Zealand
David Jones New Zealand
Dotti New Zealand
eLearn New Zealand
Fidira New Zealand
HotelsGift New Zealand
IMVU New Zealand
Jay Jays New Zealand
Just Jeans New Zealand
Kathmandu New Zealand
Kobo New Zealand
League of Legends New Zealand
Nexon Game Card New Zealand
Portmans New Zealand
RentacarGift New Zealand
Roblox New Zealand


- AUD Brands:
Best Restaurants
Best Wellness
Blys In-Home Massage Australia
Bunnings Australia
Coles Australia
Dotti Australia
Drummond Golf Australia
Fidira Australia
IMVU Australia
Jay Jays Australia
Just Jeans Australia
Kobo Books Australia
Kogan Australia
League of Legends Australia
Nexon Game Card Australia
Portmans Australia
Xbox Live Australia

83743
Posted on Sep 04, 2025 - 23:53 BST

Walmart/Sam’s Club Maintenance - September 18th PT/19th BST Sep 18, 2025 06:00-06:30 BST

The processor for Walmart/Sam’s Club has informed us they will be performing maintenance on their system.
During this time digital gift card transactions may fail.
The maintenance will begin at 10pm PT/6am BST and will last for 30 minutes.
Posted on Sep 01, 2025 - 10:22 BST

Texas Roadhouse Maintenance Sep 23, 2025 04:59-14:29 BST

The processor for Texas Roadhouse has informed us that they will be undergoing scheduled maintenance.

During this time gift card transactions may fail and the delivery of purchased may be slightly delayed.
Posted on Sep 11, 2025 - 09:12 BST

Banking provider maintenance window - 11/10/2025 - 12/10/2025 Oct 11, 2025 17:00 - Oct 12, 2025 03:00 BST

Our banking provider HSBC will be undergoing essential maintenance on Saturday, 11 October 2025 at 17:00 GMT, ending Sunday, 12 October 2025 at 03:00 GMT

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.

(#82877)
Posted on Sep 01, 2025 - 11:10 BST

Banking provider maintenance window - 22/11/2025 - 23/11/2025 Nov 22, 2025 18:00 - Nov 23, 2025 04:00 GMT

Our banking provider HSBC will be undergoing essential maintenance on Saturday, 22 November 2025 at 18:00 GMT ending Sunday, 23 November 2025 at 04:00 GMT

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.

(#82877)
Posted on Sep 01, 2025 - 11:12 BST
Sep 14, 2025
Banking provider maintenance window 13/09/25 - 14/09/25 - Payments will not be processed during this time
Completed - The scheduled maintenance has been completed.
Sep 14, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:00 BST
Scheduled - Our banking provider HSBC will be undergoing essential maintenance on 13/09/25 from 14:00 GMT until 14/09/25 - 00:00 GMT.

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Jul 10, 14:51 BST
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Wayfair UK and US - Voucher Balance Issues
Resolved - The incident has now been resolved.
Sep 11, 15:46 BST
Update - We are continuing to monitor transactions
Sep 11, 13:29 BST
Monitoring - A fix has been implemented and we are currently monitoring transactions
Sep 10, 20:01 BST
Update - We are working closely with the processor to resolve the issue impacting Wayfair UK and Wayfair US transactions. As a precautionary measure, these brands will remain temporarily unavailable while the investigation and remediation efforts progress. We’ll share the next update once we have additional information to confirm next steps.
Sep 10, 17:31 BST
Update - We are continuing to actively work with the processor to identify and resolve the underlying cause of the issue affecting Wayfair UK transactions. As a precaution, the brand will remain temporarily disabled while investigation and remediation efforts continue. We’ll provide the next update as soon as further information becomes available.
Sep 10, 11:58 BST
Investigating - We are currently investigating an issue where Wayfair UK vouchers are successfully generated, but not loaded with their correct balances and may display an error at checkout. As a precaution, the brand has been temporarily disabled. We are working closely with the processor and will provide an update as soon as more information is available.
Sep 9, 22:36 BST
Gift card transactions failing for several brands including Asos, BoohooMan, Costa & Hotels.com
Resolved - After a period of monitoring transactions for the affected brands, we are now satisfied that these are stable, and we consider this incident as resolved.
Sep 11, 14:39 BST
Monitoring - A fix has been implemented by the processor. We will continue to monitor transactions to ensure that they are going through successfully before fully resolving this incident.
Sep 11, 14:21 BST
Investigating - We are seeing all transactions for the affected brands failing since 12:59, and have disabled these brands as a precaution whilst we continue to investigate the root issue.

Further update will be posted as soon as we know more.
Sep 11, 13:21 BST
Monitoring - A fix has been implemented by the processor. We will continue to monitor transactions to ensure that they are going through successfully before fully resolving this incident.
Sep 11, 11:27 BST
Investigating - We are seeing transactions for the below brands fail. We are working with the processor to get these brands back up and transacting.

We will provide periodic updates as we know more.

ASOS UK

ASOS FR

ASOS IT

ASOS NL

ASOS USA

Boohooman

BoohooMAN France

BoohooMAN Germany

BoohooMAN Ireland

Boohooman USA

Costa

Costa IE

Clarks

Clarks Ireland

Côte Brasserie

Everyman Cinemas UK

Hotels.com

Hotels.com Australia

Hotels.com Sweden

Jo Malone London UK

London Theatre Direct

NastyGal

Nasty Gal USA

The Entertainer

The White Company

Urban Pubs UK

Wagamama
Sep 11, 09:17 BST
Banking provider maintenance window - 13.09 - 14.09
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:00 BST
Scheduled - Our banking provider HSBC will be undergoing essential maintenance on 13/09/25 from 14:00 GMT until 14/09/25 - 00:00 GMT.

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Jul 10, 14:53 BST
Scheduled Processor Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:00 BST
Scheduled - The processor for the below brands has informed us of a scheduled maintenance window.

During this time their API will undergoing scheduled maintenance, during which no eGift's can be purchased via the API.

This is expected to last for 3 hours with normal service resuming at the end of the maintenance window.

ASOS
Costa
BoohooMan
Cote
Clarks
The Entertainer
Hotels.com
Jo Malone
London Theatre Direct
RHS
The White Company
wagamama
Urban Pubs
Everyman
Sep 4, 10:40 BST
Sep 10, 2025
Several brands across several regions failing including Uber, AirBnb, Twitch, Netflix and Etsy
Resolved - This incident has been resolved.
Sep 10, 17:22 BST
Monitoring - We have been informed that a fix has been implemented and we are monitoring transactions to ensure that they are going through correctly.
Sep 10, 14:55 BST
Update - We are continuing to investigate this issue with the processor.

We are yet to establish a timeline for a resolution at this moment in time.
Sep 10, 14:26 BST
Investigating - We are aware of an issue with the below brands and their respective gift cards being accessible.

We've reached out to the processor and will attempt to get these back and transacting as quickly as possible.

Airbnb AU

Airbnb Austria

Airbnb Belgium

Airbnb Finland

Airbnb France

Airbnb Germany

Airbnb Ireland

Airbnb Italy

Airbnb Netherlands

Airbnb New Zealand

Airbnb Spain

Airbnb Sweden

Airbnb UK

Deliveroo

Deliveroo Belgium

Deliveroo France

Deliveroo Italy

Deliveroo UAE

DoorDash Australia

Etsy Canada

Etsy UK

Etsy USA

Instacart Canada

Instacart USA

Instacart+ USA

Meta Quest US

Netflix France

Netflix Germany

Netflix Italy

Netflix Poland

Netflix Spain

Netflix UK

Stubhub USA

Turo USA

Twitch Australia

Twitch Austria

Twitch Belgium

Twitch Canada

Twitch Cyprus

Twitch Czech Republic

Twitch Finland

Twitch France

Twitch Germany

Twitch Greece

Twitch Hungary

Twitch Ireland

Twitch Italy

Twitch Luxembourg

Twitch Malta

Twitch Netherlands

Twitch Poland

Twitch Portugal

Twitch Romania

Twitch Slovakia

Twitch Spain

Twitch UK

Twitch USA

Uber Australia

Uber Belgium

Uber Eats

Uber Eats Australia

Uber Eats Canada

Uber Eats New Zealand

Uber Eats USA

Uber France

Uber Germany

Uber Netherlands

Uber New Zealand

Uber Poland

Uber Portugal

Uber Rides

Uber Rides Australia

Uber Rides Canada

Uber Rides Italy

Uber Rides New Zealand

Uber Rides USA

Uber Spain

Uber Sweden

Uber UK

Uber USA
Sep 10, 10:06 BST
Planned Processor Maintenance window 10th/September/2025
Completed - The scheduled maintenance has been completed.
Sep 10, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 11:00 BST
Scheduled - The processor for the below brands is having a scheduled maintenance window from 3:00 AM PT - 4:00 AM PT / 11AM BST to 12PM on Wednesday, September 10th

As part of this maintenance, digital gift card orders submitted may fail intermittently, resulting in either a timeout, error response, or no response.

1-800-PetSupplies.com

Academy Sports + Outdoors

Ace Hardware USA

adidas USA

Air Canada

AirlineGift New Zealand

Albertsons Companies

American Eagle®

Apple Gift Card Canada

Athleta

Baby Depot at Burlington

Babylist US

Bakers Square

Banana Republic

Baskin-Robbins USA

Bed Bath & Beyond

Best Restaurants

Best Wellness

Bier Markt

Blys In-Home Massage Australia

Bowlero USA

Bunnings Australia

Cadillac Bar

Camping World USA

CanvasPop

CB2

Champs Sports

Charity Choice

Charity on Top

Cheryl's Cookies

Chewy US

Chuck E.Cheese's

Coles Australia

Cost Plus World Market

Dave & Buster's

David Jones New Zealand

Dos Caminos

Dotti Australia

Dotti New Zealand

Drummond Golf Australia

Duck Donuts USA

Duke's Refresher + Bar

Earls Canada

East Side Mario's

eBay

eBay Canada

eLearn New Zealand

Elephant & Castle

Esso

Fairmont Hotels & Resorts

Fanatics Canada

Fidira Australia

Fidira New Zealand

Foot Locker USA

Fruit Bouquets

Gambit USA

Gander Outdoors

GAP USA

Golf Town Canada

Great American Days USA

Guitar Center

Hard Rock Cafe

Harry & David

Harvey's

Home Depot Canada

HomeSense Canada

Hooters

HotelsGift New Zealand

iFLY

IMVU Australia

IMVU Canada

IMVU New Zealand

Jack Astor's Bar and Grill

Jay Jays Australia

Jay Jays New Zealand

Joe’s Crab Shack

Just Jeans Australia

Just Jeans New Zealand

Karma Koin

Kathmandu New Zealand

Kelsey's

Kigso Canada

Kobo

Kobo Books Australia

Kobo New Zealand

Kogan Australia

La Maison Simons Canada

Lane Bryant

League of Legends Australia

League of Legends New Zealand

League of Legends USA

Legal Sea Foods

Logan’s Roadhouse®

Lyft Canada

Magazine Gold USA

Marshalls Canada

Mastermind Toys Canada

Maurices USA

Montana's

New York Fries

Nexon Game Card Australia

Nexon Game Card New Zealand

Ninety Nine Restaurant & Pub

Nintendo eShop Canada

Nintendo Switch Online Canada

Old Navy

On The Border

Original Joe's

P.C. Richard and Son USA

P.F Chang's

Papa Murphy's US

Petro-Canada

Piccadilly

Pilot Flying J

Pinkberry

PlayStation®

Portmans Australia

Portmans New Zealand

Princess Cruise Lines, Ltd.

Raffles Hotels & Resorts

Razer Gold Canada

Rec Room US

Reds Wine Tavern

RentacarGift New Zealand

Restaurant.com USA

Roblox Canada

Roblox New Zealand

Sam's Club

San Luis Resort

SCADDABUSH Italian Kitchen & Bar

Shari's Berries USA

Sheetz USA

SIR Corp.

SiriusXM Radio

Skechers USA

Sobeys Canada

Soothe

State & Main

Strip House

Subway Canada

Swiss Chalet

Swissôtel Hotels & Resorts

The Children's Place Canada

The Landing Restaurant Group

The Pickle Barrel

The Popcorn Factory

The Ultimate Dining Card

The Vitamin Shoppe® USA

Tijuana Flats

Tot Squad Breastfeeding Help USA

Tot Squad Car Seat Safety USA

Tot Squad Child Nutrition USA

Tot Squad Sleep Coaching USA

Tot Squad USA

TQ

Village Inn®

Vudu B2B USA

Vudu B2C USA

Walgreens USA

Walmart

Walmart Canada

Wayfair Canada

west elm

Winners Canada

Xbox Canada

Xbox Game Pass Core

Xbox Live Australia
Aug 28, 11:44 BST
Sep 9, 2025
Sep 8, 2025
River Island - Failing Transactions
Resolved - River Island transactions remains stable, we now consider this incident resolved.
Sep 8, 21:04 BST
Monitoring - A fix has been implemented, the brand is now available again - we are monitoring transactions
Sep 8, 16:52 BST
Update - This issue continues to be investigated.
Sep 8, 12:21 BST
Update - The processor is still investigating this issue. We will update this incident when we have more information.
Sep 8, 09:00 BST
Update - We are not expecting a fix to be in place until Monday. We will update this status as soon as possible
Sep 6, 14:34 BST
Update - This issue continues to be investigated.
Sep 6, 09:29 BST
Update - This issue continues to be investigated.
Sep 5, 23:02 BST
Update - The processor is still investigating this issue. We will update this incident when we have more information.
Sep 5, 16:51 BST
Update - We are continuing to investigate this incident with the processor and we will provide further updates as soon as we know more.
Sep 5, 14:19 BST
Update - The processor is still investigating this issue. We will update this incident when we have more information.
Sep 5, 12:24 BST
Investigating - We are currently seeing transactions failing for River Island. We have temporarily disabled them and contacted the processor. We will update as soon as we have more information.
Sep 5, 10:47 BST
Nando's UK - failing transactions
Resolved - Transactions remain stable, this incident is now resolved.
Sep 8, 21:03 BST
Monitoring - The brand is switched back on and we are monitoring transactions
Sep 8, 15:43 BST
Update - We are continuing to investigate the issue
Sep 8, 14:27 BST
Update - We are still investigating the issue, the brand is still temporarily disabled. We will update as soon as possible
Sep 8, 10:48 BST
Update - We are not expecting a fix to be in place until Monday. We will update this status as soon as possible
Sep 6, 19:52 BST
Investigating - Transactions for Nando's UK are failing. We have contacted the processor and are waiting for an update. We have temporarily disabled the brand.
Sep 6, 19:03 BST
Sep 7, 2025

No incidents reported.

Sep 6, 2025
Sep 5, 2025
Waterstones transactions failing.
Resolved - We are confident that transactions are going through as intended and therefore we consider this issue resolved.
Sep 5, 17:20 BST
Monitoring - A fix has been implemented. The brand has been switched back on and we will continue to monitor the transactions to ensure they are going through as intended.
Sep 5, 16:38 BST
Investigating - We are aware of transactions for Waterstones failing and are investigating this with the processor.

The brand has been temporarily disabled whilst we work towards a solution.

We'll endeavour to get this brand back transacting as quickly as possible.
Sep 5, 11:47 BST
Sep 4, 2025

No incidents reported.

Sep 3, 2025
Planned Processor Maintenance window.
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 11:00 BST
Scheduled - The processor for the below brands is having a scheduled maintenance window from 3:00 AM PT - 4:00 AM PT / 11AM BST to 12PM on Wednesday, September 3rd

As part of this maintenance, digital gift card orders submitted may fail intermittently, resulting in either a timeout, error response, or no response.

1-800-PetSupplies.com

Academy Sports + Outdoors

Ace Hardware USA

adidas USA

Air Canada

AirlineGift New Zealand

Albertsons Companies

American Eagle®

Apple Gift Card Canada

Athleta

Baby Depot at Burlington

Babylist US

Bakers Square

Banana Republic

Baskin-Robbins USA

Bed Bath & Beyond

Best Restaurants

Best Wellness

Bier Markt

Blys In-Home Massage Australia

Bowlero USA

Bunnings Australia

Cadillac Bar

Camping World USA

CanvasPop

CB2

Champs Sports

Charity Choice

Charity on Top

Cheryl's Cookies

Chewy US

Chuck E.Cheese's

Coles Australia

Cost Plus World Market

Dave & Buster's

David Jones New Zealand

Dos Caminos

Dotti Australia

Dotti New Zealand

Drummond Golf Australia

Duck Donuts USA

Duke's Refresher + Bar

Earls Canada

East Side Mario's

eBay

eBay Canada

eLearn New Zealand

Elephant & Castle

Esso

Fairmont Hotels & Resorts

Fanatics Canada

Fidira Australia

Fidira New Zealand

Foot Locker USA

Fruit Bouquets

Gambit USA

Gander Outdoors

GAP USA

Golf Town Canada

Great American Days USA

Guitar Center

Hard Rock Cafe

Harry & David

Harvey's

Home Depot Canada

HomeSense Canada

Hooters

HotelsGift New Zealand

iFLY

IMVU Australia

IMVU Canada

IMVU New Zealand

Jack Astor's Bar and Grill

Jay Jays Australia

Jay Jays New Zealand

Joe’s Crab Shack

Just Jeans Australia

Just Jeans New Zealand

Karma Koin

Kathmandu New Zealand

Kelsey's

Kigso Canada

Kobo

Kobo Books Australia

Kobo New Zealand

Kogan Australia

La Maison Simons Canada

Lane Bryant

League of Legends Australia

League of Legends New Zealand

League of Legends USA

Legal Sea Foods

Logan’s Roadhouse®

Lyft Canada

Magazine Gold USA

Marshalls Canada

Mastermind Toys Canada

Maurices USA

Montana's

New York Fries

Nexon Game Card Australia

Nexon Game Card New Zealand

Ninety Nine Restaurant & Pub

Nintendo eShop Canada

Nintendo Switch Online Canada

Old Navy

On The Border

Original Joe's

P.C. Richard and Son USA

P.F Chang's

Papa Murphy's US

Petro-Canada

Piccadilly

Pilot Flying J

Pinkberry

PlayStation®

Portmans Australia

Portmans New Zealand

Princess Cruise Lines, Ltd.

Raffles Hotels & Resorts

Razer Gold Canada

Rec Room US

Reds Wine Tavern

RentacarGift New Zealand

Restaurant.com USA

Roblox Canada

Roblox New Zealand

Sam's Club

San Luis Resort

SCADDABUSH Italian Kitchen & Bar

Shari's Berries USA

Sheetz USA

SIR Corp.

SiriusXM Radio

Skechers USA

Sobeys Canada

Soothe

State & Main

Strip House

Subway Canada

Swiss Chalet

Swissôtel Hotels & Resorts

The Children's Place Canada

The Landing Restaurant Group

The Pickle Barrel

The Popcorn Factory

The Ultimate Dining Card

The Vitamin Shoppe® USA

Tijuana Flats

Tot Squad Breastfeeding Help USA

Tot Squad Car Seat Safety USA

Tot Squad Child Nutrition USA

Tot Squad Sleep Coaching USA

Tot Squad USA

TQ

Village Inn®

Vudu B2B USA

Vudu B2C USA

Walgreens USA

Walmart

Walmart Canada

Wayfair Canada

west elm

Winners Canada

Xbox Canada

Xbox Game Pass Core

Xbox Live Australia
Aug 28, 11:42 BST
Sep 2, 2025
Amazon Germany, Austria & Poland transactions failing.
Resolved - We can see transactions successfully completing for all of the 3 mentioned Amazon regions and therefore are confident that the issue has been fully resolved.
Sep 2, 11:17 BST
Update - We have been informed that the issues with Amazon Poland have been fixed and transactions should be going through as expected.

We'll continue to monitor the situation.
Sep 2, 10:36 BST
Monitoring - We've been informed that transactions are correctly going through for Amazon Germany & Amazon Austria.

We will continue to monitor transactions until we are satisfied they are going through correctly.
Sep 1, 15:29 BST
Update - We are continuing to investigate this issue with the processor and will provide updates as soon as we know more.
Sep 1, 13:47 BST
Update - We are continuing to investigate an issue with the above Amazon territories (Germany, Austria & Poland) and their respective transactions failing.

We'll attempt to get an updated timeline regarding a resolution as soon as possible.
Sep 1, 10:50 BST
Investigating - We are currently investigating an issue with Amazon Germany and Amazon Austria transactions failing. We are in communication with the processor and will endeavour to have both brands back up and transacting as soon as possible.
Sep 1, 09:09 BST
Planned Processor Maintenance for UK Brands - B&M, Greggs, Hobbycraft, Tapi Carpets & Floors LTD UK, and Schuh UK
Completed - The scheduled maintenance has been completed.
Sep 2, 07:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 05:00 BST
Scheduled - A processor for several GBP brands will be making updates to their systems. During this time any new transactions for the following 5 brands will fail, and any live URLs will also be inaccessible. Vouchers will display a maintenance message and let customers know to try again in a few hours.

B&M
Greggs
Hobbycraft
Tapi Carpets & Floors LTD UK
Schuh UK

80256
Aug 20, 22:48 BST
Sep 1, 2025
Transactions failing for multiple INR brands
Resolved - Transactions are going through successfully. The issue is resolved.
Sep 1, 17:33 BST
Monitoring - The processor has confirmed the issue has been resolved. We have enabled the brands and are monitoring transactions.
Sep 1, 17:23 BST
Identified - We can see transactions failing for the below brands. We have temporarily disabled them. The processor is aware and are working on a fix.

Amazon Pay India
Flipkart
Bata India
Sep 1, 15:47 BST
Aug 31, 2025

No incidents reported.

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