Tillo system status
All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banking provider maintenance window Nov 23, 2024 20:00 - Nov 24, 2024 04:00 GMT
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Nov 20, 2024 - 22:39 GMT
Banking provider maintenance window Dec 7, 2024 15:00 - Dec 8, 2024 02:00 GMT
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Oct 02, 2024 - 09:45 BST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 GMT
Scheduled - Walmart and Sam's Club have informed us that they will be performing scheduled system maintenance. During this time, digital gift card transactions may experience failures.

If you encounter any issues, please wait until the maintenance window has ended and reprocess your transactions. Customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance, though there may be a slight delay in delivery.

For more information on the benefits of Alder Assure, please reach out to your Account Manager.

Nov 19, 22:41 GMT
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 GMT
Scheduled - MBL has informed us that they will be performing scheduled system maintenance on Tuesday, 19th November, between 5:00 AM and 7:00 AM. During this time, you may experience intermittent disruptions or reduced functionality within the Simfoni portal. We apologize for any inconvenience this may cause and appreciate your understanding as MBL works to improve their systems.
Nov 7, 18:20 GMT
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 GMT
Scheduled - Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Sep 23, 16:04 BST
Nov 16, 2024
Nov 15, 2024
Resolved - We are seeing successful orders for these brands. This incident is resolved.
Nov 15, 14:53 GMT
Monitoring - A fix has been implemented by the processor and we have enabled the brands. We will monitor sales going through to ensure they are successful.
Nov 15, 12:14 GMT
Investigating - We are currently unable to issue gift cards for Buyagift and Red Letter Days. The brands have been disabled and the processor has been notified. We will update this incident as we learn more.
Nov 15, 11:42 GMT
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - We have been advised that the issue is now fully resolved and all orders are now processing successfully.
Nov 13, 19:08 GMT
Investigating - We are seeing multiple orders failing across INR brands, the Supplier has been notified and is investigating as high priority.

Until the issue is resolved, we've disabled processing across INR brands so please do not place any further orders until we've had confirmation of a full resolution.

Nov 13, 19:00 GMT
Resolved - Orders are going through successfully. This incident is resolved.
Nov 13, 17:08 GMT
Monitoring - A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Nov 13, 16:07 GMT
Update - The processor is investigating this and we are awaiting further updates from them.
Nov 13, 14:27 GMT
Update - We are seeing further errors for Reward Pass EUR and AUD and have disabled these brands as well.
Nov 13, 11:29 GMT
Investigating - We are seeing errors when issuing gift cards for Reward Pass GBP and USD. We have disabled these brands and reached out to the processors. We will update this incident as and when we learn more.
Nov 13, 10:43 GMT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.