Tillo system status
Love2shop transactions failing / delayed
Investigating - We have been informed by the processor that Love2shop brands are currently failing or being delayed due to an outage on their side.

We'll work with them to identify the problem and get the brands back and transacting as quickly as possible.

The impacted brands are :

Love2shop Holidays UK
Love2Shop Rewards
Oct 29, 2025 - 17:18 GMT

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Uptime over the past 90 days. View historical uptime.
Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - UAE Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Processor maintenance : Various brands across multiple regions. Nov 19, 2025 05:00-07:00 GMT

The processor of the below brands has indicated that they will be undergoing routine maintenance during the above time frame.

During this time, there may be disruption to services including processing times and gift card purchases:

Airbnb AU

Airbnb Austria

Airbnb Belgium

Airbnb Finland

Airbnb France

Airbnb Germany

Airbnb Ireland

Airbnb Italy

Airbnb Netherlands

Airbnb New Zealand

Airbnb Spain

Airbnb Sweden

Airbnb UK

Deliveroo

Deliveroo Belgium

Deliveroo France

Deliveroo Italy

Deliveroo UAE

DoorDash Australia

Etsy Canada

Etsy UK

Etsy USA

Instacart Canada

Instacart USA

Instacart+ USA

Meta Quest US

Netflix France

Netflix Germany

Netflix Italy

Netflix Poland

Netflix Spain

Netflix UK

Stubhub USA

Turo USA

Twitch Australia

Twitch Austria

Twitch Belgium

Twitch Canada

Twitch Cyprus

Twitch Czech Republic

Twitch Finland

Twitch France

Twitch Germany

Twitch Greece

Twitch Hungary

Twitch Ireland

Twitch Italy

Twitch Luxembourg

Twitch Malta

Twitch Netherlands

Twitch Poland

Twitch Portugal

Twitch Romania

Twitch Slovakia

Twitch Spain

Twitch UK

Twitch USA

Uber Australia

Uber Belgium

Uber Eats

Uber Eats Australia

Uber Eats Canada

Uber Eats New Zealand

Uber Eats USA

Uber France

Uber Germany

Uber Netherlands

Uber New Zealand

Uber Poland

Uber Portugal

Uber Rides

Uber Rides Australia

Uber Rides Canada

Uber Rides Italy

Uber Rides New Zealand

Uber Rides USA

Uber Spain

Uber Sweden

Uber UK

Uber USA
Posted on Oct 22, 2025 - 10:32 BST

Banking provider maintenance window - 22/11/2025 - 23/11/2025 Nov 22, 2025 18:00 - Nov 23, 2025 04:00 GMT

Our banking provider HSBC will be undergoing essential maintenance on Saturday, 22 November 2025 at 18:00 GMT ending Sunday, 23 November 2025 at 04:00 GMT

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.

(#82877)
Posted on Sep 01, 2025 - 11:12 BST
Oct 30, 2025
XBOX Products EUR transactions failing - Microsoft outage
Resolved - All brands have been re-enabled and remain stable. This incident is now resolved.
Oct 30, 05:43 GMT
Update - All of the following XBOX brands remain disabled at this time due to the Micorsoft outage:

Microsoft Xbox GamePass PC Finland
Microsoft Xbox GamePass PC Ireland
Microsoft Xbox GamePass PC Italy
Xbox Finland
Xbox France
Xbox Game Pass Core Finland
Xbox Game Pass Core Ireland
Xbox Game Pass Core Italy
Xbox Game Pass Core Luxembourg
Xbox Game Pass Core Spain
Xbox Game Pass Ultimate Finland
Xbox Game Pass Ultimate Ireland
Xbox Game Pass Ultimate Italy
Xbox Game Pass Ultimate Luxembourg
Xbox Game Pass Ultimate Spain
Xbox GamePass PC Spain
Xbox Germany
Xbox Gift Card Germany
Xbox Gift Card Italy
Xbox Gift Card Spain
Xbox Italy
Xbox Spain
Oct 29, 20:51 GMT
Identified - The issue has been identified - there are severe connectivity issues with Microsoft due to a wider Azure outage. We will continue to monitor the issue and update when we can. All Xbox products have been made unavailable currently.
Oct 29, 17:15 GMT
XBOX Products GBP failing transactions - Microsoft outage
Resolved - All brands have been re-enabled and remain stable. This incident is now resolved.
Oct 30, 05:42 GMT
Update - All of the following XBOX brands remain disabled at this time due to the Microsoft outage:

Xbox
Xbox Game Pass Core UK
Xbox Game Pass Ultimate UK
Xbox Live Gold
Xbox Live Gold 3 Months
Oct 29, 20:51 GMT
Identified - The issue has been identified - there are severe connectivity issues with Microsoft due to a wider Azure outage. We will continue to monitor the issue and update when we can. All Xbox products have been made unavailable currently.
Oct 29, 17:11 GMT
Investigating - We are currently investigating an issue with XBOX and XBOX Game Pass Ultimate with the processor - the brands have been switched off while this is looked into. We will update as soon as possible.
Oct 29, 16:50 GMT
XBOX Products USD failing transactions - Microsoft outage
Resolved - All brands have been re-enabled and remain stable. This incident is now resolved.
Oct 30, 05:42 GMT
Identified - There are severe connectivity issues with Microsoft due to a wider Azure outage. We will continue to monitor the issue and update when we can. All of the following XBOX brands have been disabled at this time:

Microsoft Xbox Live Digital Gift Card
Microsoft Xbox Live Gold - 12 Month
Microsoft Xbox Live Gold - 3 Month
Xbox Cash Card USA
Xbox Cash USA
Xbox eGift USA
Xbox Game Pass Core
Xbox Game Pass Core US
Xbox Game Pass Ultimate
Xbox Game Pass Ultimate US
Xbox Live Gold Membership
Xbox USA
Oct 29, 20:54 GMT
Oct 29, 2025

Unresolved incident: Love2shop transactions failing / delayed.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Walmart/Sam’s Club Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 23, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 BST
Scheduled - The processor for Walmart/Sam’s Club has informed us they will be performing maintenance on their system. During this time digital gift card transactions may fail, or be delayed.

The maintenance will begin Tuesday, October 21 from 10:00 PM to 10:30 PM PT
and last 30 minutes.
Oct 2, 20:07 BST
Oct 22, 2025
Planned Processor Maintenance for Love2Shop
Completed - The scheduled maintenance has been completed.
Oct 22, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:01 BST
Scheduled - The processor for Love2Shop will be updating their systems on Wednesday 22nd October 5-7am.
During the execution of this work, the following services will be unavailable:

• Purchase of single store e-codes
• Flexecash exchanges
Thank you for your understanding and we apologise for any inconvenience that this will cause
#93278
Oct 15, 15:50 BST
Planned Processor Maintenance for UK Brands including B&M, Greggs, Hobbycraft, Tapi Carpets & Floors LTD UK, and Schuh UK
Completed - The scheduled maintenance has been completed.
Oct 22, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:01 BST
Scheduled - The processor for the below brands has informed us they will be performing maintenance on their system.

While the maintenance window is in place no orders will be processed, any orders placed during this time will receive an error response. Any end customers who have an existing eGift Card saved will be able to use the eGift Card but any accessing the live URL redemption link will be unable to do so during the maintenance window.

The maintenance will begin Wednesday 22nd October 5am - 7amBST and will last 2 hours.

Brand affected:

18 Montrose UK
Amara UK
Cruise UK
Evans Cycles UK
Flannels UK
GAME UK
House of Fraser UK
I Saw It First UK
Jack Wills UK
Love2shop Holidays UK
Scotts UK
Studio UK
USC UK
B&M
Greggs
Hobbycraft
Schuh UK
Tapi Carpets & Floors LTD UK
Oct 9, 21:35 BST
Planned processor maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 05:00 BST
Scheduled - One of our processors has advised of a maintenance window.

Although they do not expect any downtime or transactions affected, please see the list below should there be any issues you need to raise.

Airbnb AU
Airbnb Austria
Airbnb Belgium
Airbnb Finland
Airbnb France
Airbnb Germany
Airbnb Ireland
Airbnb Italy
Airbnb Netherlands
Airbnb New Zealand
Airbnb Spain
Airbnb Sweden
Airbnb UK
Deliveroo
Deliveroo Belgium
Deliveroo France
Deliveroo Italy
Deliveroo UAE
DoorDash Australia
Etsy Canada
Etsy UK
Etsy USA
Instacart Canada
Instacart USA
Instacart+ USA
Meta Quest US
Netflix France
Netflix Germany
Netflix Italy
Netflix Poland
Netflix Spain
Netflix UK
Stubhub USA
Turo USA
Twitch Australia
Twitch Austria
Twitch Belgium
Twitch Canada
Twitch Cyprus
Twitch Czech Republic
Twitch Finland
Twitch France
Twitch Germany
Twitch Greece
Twitch Hungary
Twitch Ireland
Twitch Italy
Twitch Luxembourg
Twitch Malta
Twitch Netherlands
Twitch Poland
Twitch Portugal
Twitch Romania
Twitch Slovakia
Twitch Spain
Twitch UK
Twitch USA
Uber Australia
Uber Belgium
Uber Eats
Uber Eats Australia
Uber Eats Canada
Uber Eats New Zealand
Uber Eats USA
Uber France
Uber Germany
Uber Netherlands
Uber New Zealand
Uber Poland
Uber Portugal
Uber Rides
Uber Rides Australia
Uber Rides Canada
Uber Rides Italy
Uber Rides New Zealand
Uber Rides USA
Uber Spain
Uber Sweden
Uber UK
Uber USA
Sep 29, 13:23 BST
Oct 21, 2025

No incidents reported.

Oct 20, 2025
Amazon USA transactions failing
Resolved - This incident has been resolved. Transactions are now flowing freely.
Oct 20, 14:04 BST
Monitoring - The issue has been identified to a global AWS outage. The issue has now been fixed. We have now re-enabled the brand and are monitoring transactions.
Oct 20, 11:53 BST
Investigating - We are currently investigating an issue with Amazon USA. The brand has been temporarily disabled while we investigate the issue with the processor.
Oct 20, 09:05 BST
Walmart/Sam’s Club Planned Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 BST
Scheduled - The processor for Walmart/Sam’s Club has informed us they will be performing maintenance on their system. During this time digital gift card transactions may fail, or be delayed.

The maintenance will begin Thursday, October 9 from 10:00 PM to 10:30 PM PT and last 30 minutes.
Oct 2, 20:06 BST
Oct 19, 2025
Planned Processor Maintenance for Sainsbury's, Argos, Habitat, John Lewis, B&Q, IKEA, Eurostar, Halfords
Completed - The scheduled maintenance has been completed.
Oct 19, 19:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 19:25 BST
Scheduled - The processor has informed us of planned platform upgrades.

During this time it will mean that the following brands will be unavailable, including previously issued gift card URLs:

Argos UK

B&Q IE and UK

Eurostar FR, NL and UK

Habitat UK

Halfords UK

IKEA IE and UK

John Lewis UK Digital

John Lewis Voluntary Benefits UK Digital

Sainsburys UK


Date: Sunday 19th October 2025
Start Time: 4.30pm
Expected Duration: 3 hours

92313
Oct 10, 16:32 BST
Planned Processor maintenance affecting multiple brands
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 08:00 BST
Scheduled - The processor for the below brands has stated that it will be undergoing scheduled maintenance to their infrastructure. During this time, there may be disruption to transactions for the below brands including issuance.

codice acquisto Google Play

e-carte Google Play

Free2Move Germany

Free2Move Italy

Google Play

Just Eat

Just Eat Ireland

Nintendo eShop Card Austria

Nintendo eShop Card Denmark

Nintendo eShop Card Finland

Nintendo eShop Card France

Nintendo eShop Card Germany

Nintendo eShop Card Italy

Nintendo eShop Card Norway

Nintendo eShop Card Spain

Nintendo eShop Card Sweden

Nintendo eShop Digital Code Belgium

Nintendo eShop Digital Code Ireland

Nintendo eShop Digital code Netherlands

Nintendo eShop Digital Code Switzerland

Nintendo eShop UK

Nintendo Switch Online

Nintendo Switch Online Denmark

Nintendo Switch Online Finland

Nintendo Switch Online France

Nintendo Switch Online Germany

Nintendo Switch Online Italy

Nintendo Switch Online Norway

Nintendo Switch Online Spain

Nintendo Switch Online Sweden

Nintendo Switch Subscription Austria

Nintendo Switch Subscription Belgium

Nintendo Switch Subscription Ireland

Nintendo Switch Subscription Netherlands

Nintendo Switch Subscription Switzerland

Roblox Belgium

Roblox Denmark

Roblox Finland

Roblox France

Roblox Germany

Roblox Italy

Roblox Netherlands

Roblox Norway

Roblox Spain

Roblox Sweden

Roblox United Kingdom

Sony Playstation UK

Sony PSN Denmark

Sony PSN Finland

Sony PSN France

Sony PSN Germany

Sony PSN Ireland

Sony PSN Italy

Sony PSN Norway

Sony PSN Spain

Sony PSN Sweden

Spotify

The Golf Gift Card

The National Garden Centre

The Vegan Gift Card

Tinder Plus & Gold France

Tinder Plus & Gold Germany

Tinder Plus & Gold Ireland

Tinder Plus & Gold Italy

Tinder Plus & Gold Spain

Tinder Plus & Gold UK

Totally Well

Xbox

Xbox Denmark

Xbox Finland

Xbox France

Xbox Game Pass Core UK

Xbox Game Pass Ultimate UK

Xbox Germany

Xbox Gift Card Germany

Xbox Gift Card Italy

Xbox Gift Card Spain

Xbox Italy

Xbox Norway

Xbox Spain

Xbox Sweden

XeSIM

YouChoose All Access Digital

YouChoose Experiences Digital

YouChoose Fashion & Beauty Digital

YouChoose Food & Drink Digital

YouChoose Gaming VAR Digital
Oct 17, 11:06 BST
Amazon Pay & Amazon Shopping India Disabled
Resolved - Transactions for both Amazon Pay India and Amazon Shopping India have remained stable since being turned back on, with no errors. This incident is now resolved.
Oct 19, 09:28 BST
Update - Transactions for both Amazon Pay India and Amazon Shopping India have remained stable since being turned back on, with no errors. This incident is now resolved.
Oct 17, 15:45 BST
Monitoring - We have been notified that a fix has been implemented. We have since re-enabled both Amazon Pay and Amazon Shopping India, and will continue to monitor transactions to ensure a fully stable service is confirmed as soon as possible.
Oct 17, 13:26 BST
Update - The processor has advised that they are still working to resolve this issue as urgently as possible. We will update this incident once we have more information.
Oct 14, 11:50 BST
Update - We are in close communication with the supplier to ensure the issue affecting Amazon India brands, is resolved as soon as possible. We will continue to provide further updates as we know more.
Oct 13, 15:55 BST
Update - We are continuing to work alongside the processor on this issue, we are hoping to see a resolution soon. We will update when we have more information.
Oct 10, 14:12 BST
Update - The only update today for Amazon Pay is that this it still being worked on by the supplier. We’ll continue to monitor and share any new information as soon as it becomes available.
Oct 7, 21:44 BST
Update - We have been advised by the supplier that they are near the end of the changes needed on their end, we expect this brand to be back online shortly. We will notify you here when the brand is officially back online.
Oct 6, 23:14 BST
Update - The emergency maintenance affecting these brands is still ongoing and they remain disabled at this time. We are checking for updates on a regular basis.
Oct 3, 00:16 BST
Update - The processor advised that they are still investigating this issue. We will update this incident once we have more information.
Oct 1, 15:28 BST
Update - The processor advised that they are still investigating this issue. We will update this incident once we have more information.
Oct 1, 12:20 BST
Update - The processor advised that they are still investigating this issue. We will update this incident once we have more information.
Oct 1, 09:42 BST
Update - Both brands remain disabled at this time. We will provide updates as we know more.
Oct 1, 06:31 BST
Update - Amazon Shopping has now also been disabled as emergency maintenance is being carried out. We will continue to provide further updates as soon as we know more. Amazon Pay remains unavailable during this maintenance.
Sep 30, 08:55 BST
Identified - Amazon Pay India has been disabled at the suppliers request. We expect the brand to be off for another 24-48 hours while emergency maintenance is performed.
Sep 29, 19:11 BST
Oct 18, 2025

No incidents reported.

Oct 17, 2025
The White Company & The Entertainer transactions failing
Resolved - This incident has now been resolved, transactions are flowing freely.
Oct 17, 09:09 BST
Monitoring - We are now seeing successful transactions going through, we will continue to monitor.
Oct 16, 21:25 BST
Investigating - We are currently investigating an issue with transactions failing for The White Company and The Entertainer. We will update when we have more information.
Oct 16, 21:19 BST
Oct 16, 2025
Planned maintenance causing failed orders & voucher URLs - B&M, Greggs, Hobbycraft, Schuh UK, and Tapi Carpets & Floors LTD UK
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 05:00 BST
Scheduled - The supplier is implementing some planned upgrades to their production environment that will impact orders during this window.

While the maintenance window is in place orders will fail. Any end customers who have an existing eGift Card saved will be able to use the eGift Card but any accessing the live URL redemption link will be unable to do so during the maintenance window. A maintenance notification will be displayed.

#90466
Oct 2, 19:58 BST
Planned processor maintenance affecting processing times for a few USD, CAD, NZD, and AUD Brands
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 BST
Scheduled - A processor for several brands will be undergoing maintenance during this time. A slight delay in delivery may occur during the maintenance window. We do not expect to see failed orders, but there is a small risk of a timeout, error response, or no response as a result.

- USD Brands
1-800-PetSupplies.com
Academy Sports + Outdoors
Ace Hardware USA
adidas USA
Albertsons Companies
Athleta
Baby Depot at Burlington
Babylist US
Bakers Square
Banana Republic
Baskin-Robbins USA
Bed Bath & Beyond
Bowlero USA
Cadillac Bar
Camping World USA
CanvasPop
CB2
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chewy US
Chuck E.Cheese's
Cost Plus World Market
Dave & Buster's
Dos Caminos
Duck Donuts USA
eBay
Fairmont Hotels & Resorts
Foot Locker USA
Fruit Bouquets
Gambit USA
Gander Outdoors
GAP USA
Great American Days USA
Guitar Center
Hard Rock Cafe
Harry & David
Hooters
iFLY
Joe’s Crab Shack
Lane Bryant
League of Legends USA
Legal Sea Foods
Logan’s Roadhouse®
Magazine Gold USA
Maurices USA
Ninety Nine Restaurant & Pub
Old Navy
On The Border
P.C. Richard and Son USA
P.F Chang's
Papa Murphy's US
Piccadilly
Pilot Flying J
Pinkberry
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Rec Room US
Restaurant.com USA
Sam's Club
San Luis Resort
Shari's Berries USA
Sheetz USA
SiriusXM Radio
Skechers USA
Soothe
Strip House
Swissôtel Hotels & Resorts
The Popcorn Factory
The Vitamin Shoppe® USA
Tijuana Flats
Tot Squad Breastfeeding Help USA
Tot Squad Car Seat Safety USA
Tot Squad Child Nutrition USA
Tot Squad Sleep Coaching USA
Tot Squad USA
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
west elm
Xbox Game Pass Core


-CAD Brands
Air Canada
American Eagle®
Apple Gift Card Canada
Bier Markt
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay Canada
Elephant & Castle
Esso
Fanatics Canada
Golf Town Canada
Harvey's
Home Depot Canada
HomeSense Canada
IMVU Canada
Jack Astor's Bar and Grill
Karma Koin
Kelsey's
Kigso Canada
Kobo
La Maison Simons Canada
Lyft Canada
Marshalls Canada
Mastermind Toys Canada
Montana's
New York Fries
Nintendo eShop Canada
Nintendo Switch Online Canada
Original Joe's
Petro-Canada
PlayStation®
Razer Gold Canada
Reds Wine Tavern
Roblox Canada
SCADDABUSH Italian Kitchen & Bar
SIR Corp.
Sobeys Canada
State & Main
Subway Canada
Swiss Chalet
The Children's Place Canada
The Landing Restaurant Group
The Pickle Barrel
The Ultimate Dining Card
TQ
Walmart Canada
Wayfair Canada
Winners Canada
Xbox Canada


- NZD Brands:
AirlineGift New Zealand
David Jones New Zealand
Dotti New Zealand
eLearn New Zealand
Fidira New Zealand
HotelsGift New Zealand
IMVU New Zealand
Jay Jays New Zealand
Just Jeans New Zealand
Kathmandu New Zealand
Kobo New Zealand
League of Legends New Zealand
Nexon Game Card New Zealand
Portmans New Zealand
RentacarGift New Zealand
Roblox New Zealand


- AUD Brands:
Best Restaurants
Best Wellness
Blys In-Home Massage Australia
Bunnings Australia
Coles Australia
Dotti Australia
Drummond Golf Australia
Fidira Australia
IMVU Australia
Jay Jays Australia
Just Jeans Australia
Kobo Books Australia
Kogan Australia
League of Legends Australia
Nexon Game Card Australia
Portmans Australia
Xbox Live Australia

91658
Oct 8, 22:39 BST
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