Tillo system status
WHSmith transactions failing
Identified - The issue has been identified and we are working alongside the processor to resolve.
Dec 12, 2025 - 10:38 GMT
Update - We are continuing to investigate the issue alongside the processor.
Dec 11, 2025 - 11:02 GMT
Update - We continue to investigate this issue and will provide an update soon.
Dec 09, 2025 - 15:27 GMT
Update - We continue to investigate this issue and will provide an update soon.
Dec 08, 2025 - 23:50 GMT
Investigating - We are currently investigating an issue with WHSmith transactions. We will update when we have more information.
Dec 08, 2025 - 14:08 GMT

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Uptime over the past 90 days. View historical uptime.
Tillo API Operational
Tillo Hub Operational
Gift Code Hosting Operational
Tillo Content Operational
90 days ago
100.0 % uptime
Today
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Content - Middle East Operational
90 days ago
100.0 % uptime
Today
Banking Service Provider Operational
Tillo StoreFront Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Banking provider maintenance window (Jan. 17-18, 2026) - Payments will not be processed during this time Jan 17, 2026 17:00 - Jan 18, 2026 04:00 GMT

Our banking provider HSBC will be undergoing essential maintenance on Saturday, 17 January 2026 at 17:00 GMT and lasting until Sunday, 18 January 2026 at 04:00 GMT.

During this time no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Oct 30, 2025 - 22:23 GMT
Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Unresolved incident: WHSmith transactions failing.

Dec 11, 2025
Transactions failing
Resolved - This incident has been resolved.
Dec 11, 10:59 GMT
Monitoring - A fix has been implemented. We have enabled the brands and are monitoring transactions.
Dec 11, 10:07 GMT
Investigating - We are seeing multiple brand transactions failing. We have contacted the processor and are waiting for an update.

Please see the brands affected below;
Apple Gift Card Austria
Apple Gift Card Belgium
Apple Gift Card Denmark
Apple Gift Card Finland
Apple Gift Card France
Apple Gift Card Germany
Apple Gift Card Ireland
Apple Gift Card Italy
Apple Gift Card Netherlands
Apple Gift Card Norway
Apple Gift Card Portugal
Apple Gift Card Spain
Apple Gift Card Sweden
Apple Gift Card Switzerland
Apple Gift Card UK
Arnotts Ireland
Arsenal EUR
Arsenal Football Club
Ask Italian
Asterley Bros
Brown Thomas Ireland
Dunelm UK
Ecoswap UK
Gaucho UK
Homesense
Homesense Ireland
Homesense UK Employee Benefits
Moss UK
National Trust
River Island
River Island Ireland
Sephora UK
The Body Shop
TK Maxx
TK Maxx Austria
TK Maxx Employee Benefits Austria
TK Maxx Employee Benefits Germany
TK Maxx Employee Benefits Ireland
TK Maxx Employee Benefits Netherlands
TK Maxx Employee Benefits Poland
TK Maxx Germany
TK Maxx Ireland
TK Maxx Netherlands
TK Maxx Poland
TK Maxx UK Employee Benefits
Zizzi
Dec 11, 09:47 GMT
Transactions failing across multiple GBP brands
Resolved - The processor for these brands has resolved the issue, all products are now re-enabled and processing successfully.
Dec 11, 04:38 GMT
Update - We are continuing to investigate this issue.
Dec 10, 22:11 GMT
Investigating - We are currently seeing transactions failing across multiple GBP brands. We have reached out to the processor and will share updates here as we learn more.

Affected Brands:
Boots Online
Candy Crush 200 Gold Bars UK
Iceland
Iceland School Lunches
Lululemon UK
Lush UK
Morrisons
Morrisons OV School Lunches
Nando's UK
ODEON
Superdry
Dec 10, 18:30 GMT
Dec 10, 2025
Transactions failing across multiple INR brands
Resolved - This has now been resolved. All brands are back online and transactions are stable.
Dec 10, 18:30 GMT
Identified - The problem has been identified by the processor and we are working to resolve the issue as quickly as possible.

For the moment, all brands remain in-active whilst this issue is being looked into and resolved.
Dec 10, 16:33 GMT
Update - We are continuing to investigate this issue.
Dec 10, 03:43 GMT
Investigating - We are currently seeing transactions failing across multiple INR brands. We have disabled the brands and reached out to the processor. We will share updates here as we learn more.


Affected Brands:
109 Degree India
Absolute Barbecue India
Aeropostale India
Ajio India
Allen Solly India
Amazon Fresh India
Amazon Pay India
Amazon Prime India
Amazon Shopping India
American Eagle India
AND India
Anita Dongre India
Apollo Pharmacy India
Armani Exchange India
Arrow India
Aurelia India
Avast AVG India
Aza Fashions India
Barbeque Nation India
Baskin Robbins India
Bata India
Beauty Scentiments - Chopard India
Beauty Scentiments - DKNY India
Beauty Scentiments - HEYS India
Beauty Scentiments - Salvatore Ferragamo India
Beauty Scentiments - Tommy Hilfiger India
Behrouz Biryani India
Bewakoof India
Bhima Jewellers India
Bigbasket India
Bikanervala India
Birkenstock India
Blackberrys India
BlissClub India
Blue Tokai India
BlueStone (Gemstone Studded) India
Bluestone Diamond India
Bluestone India
Bodycraft India
BookMyShow India
Borosil India
Cafe Coffee Day India
Chicago Pizza India
Chumbak India
Cleartrip Hotels India
Cleartrip India
Cloud Tailor India
Cosmopolitan India
Costa Coffee India
Croma India
Cult India
Daily Objects India
DANUBE HOME India
De-Vagabond India
Decathlon India
Discovery Plus India
Disney+ Hostar India
DocuBay India
Domino's Pizza India
Dpauls India
Dune London (Luxe-RBL) India
EaseMyTrip India
Eatsure India
Enrich India
Estele India
Euphoria Gold Coin India
Euphoria Jewellery Gold Coin India
Euphoria Jewellery India
Euphoria Jewellery Silver Coin India
Faasos India
Fab Hotels India
fabindia India
Fancode India
Fastrack Bags India
Fastrack India
Femmella
Ferns N Petals India
Finusmart India
FirstCry India
FITPASS India
Flipkart India
Flipkart SuperCoin India
Flying Machine India
Forever New India
Freecultr India
Fresh Menu India
G-Star Raw India
Gini & Jony India
Girias India
Giva Gold Jewellery India
GIVA India
Global Desi India
GNC India
Google Play India
Gupta Distributors India
Hamleys E-Gift India
Hamleys India
Hammer India
Health and Glow India
Healthians India
HealthifyMe India
Helios India
Hello Verify India
HiDesign India
Himalaya India
Hoichoi India
Home Centre India
Home Centre Online India
Home Stop India
HopinTown Plus India
HP Petro India
Hyatt Hotels India
IGP India
Imagine Apple Premium Reseller India
Incept India
Indian Terrain India
ITC Hotels India
ITC Store India
Jack and Jones India
JioSaavn (12 Months) India
Jockey India
Joyalukkas Pure Gold India
Kalyan Diamond Jewellery India
Kalyan Gold Jewellery India
Kama Ayurveda India
KFC India
Kiehl's India
Lakme Salon India
Lawrence And Mayo India
Lee India
Levis India
Lifestyle India in-store
Lifestyle India Online
Linen Club India
Lite Bite India
Live Mint India
Louis Philippe India
Love Beauty & Planet India
Ludo Carrom TPG India
Lulu Hypermarket India
Luxe India
Machaan India
Mainland China India
Makemytrip India
Malabar Gold Coin India
Malabar Gold Jewellery India
Mamaearth India
Marriott Hotels India
Max Fashion India
McAfee Mobile Security India
mCaffeine India
Medibuddy India
Melorra Diamond Jewellery India
Mia By Tanishq India
Microsoft 365 Family India
MiniKlub India
Moonfrog India
More India
Mother Care India
My Jio Store India
MyflowerApp India
MyGlamm India
Myntra India
myUpchar Medicines India
Netmeds India
Nilkamal Homes INR
Nykaa Fashion India
Nykaa India
Nykaa Man India
O2 Spa India
Oberoi Hotels and Resorts India
OLA India
ONLY Apparel India
Organic India
Ornaz India
OTTPlay India
Ovenstory India
Pantaloons India
PC Chandra Gems India
PCJ Diamond Jewellery India
PCJ Gold Coin India
PCJ Gold Jewellery India
Pepperfry India
PhonePe India
Pizza Hut India
Planet Fashion India
Points for Good India
Polar Bear India
Polaroid India
Postcard Hotels India
Prestige Smart Kitchen India
Puma India
PVR Inox Cinemas India
Rangoli Sarees India
Ratnadeep Super Market India
Ray Ban India
Relaxo India
Reliance Digital India
Reliance Jewels India
Reliance Retail India
Reliance Smart Bazaar India
Reliance Smart Point India
Reliance Trends India
Renee Cosmetics India
Resonate India
RuPay India
RuPay Prime India
Samsonite India
Selected Homme India
Serai India
Shiv Naresh India
Shoppers Stop India
Sigree India
Simon Carter India
Simple India
Skechers India
Skinn India
Skullcandy India
Smile Foundation India
Sony PlayStation India
SOTC India
Spar Hypermarket India
Speedo India
Spencers Retail India
Sri Jagdamba Pearls India
Starbucks India
Steam Wallet India
Sterling Holidays Pvt Ltd India
Steve Madden India
Strategic Caravan India
Superdry India
Surat Diamond India
Swathi Hospitality India
Sweet Bengal India
Swiggy Foods Voucher India
Swiggy Money Voucher India
Swiss Military India
Taj Experiences India
Taj Hotels India
Tally Software Services (TSS) India
Taneria India
Tanishq Diamond E-Gift Card
Tanishq Gold and Diamond Jewellery eGift Voucher
Tanishq India
Tata Cliq India
Tata Cliq Luxury India
Tata CliQ Palette India
Tata Play HD India
TBZ -The Original Jewellery Retail India
TEGO India
Tgi Fridays India
The Beer Cafe India
The Body Shop India
The Collective India
The Man Company India
Thomas Cook India
Timezone India
Titan Eye Plus India
Titan India
Toscano India
Trends Footwear India
Trends Junior India
Trends Man India
Trends Women India
Truefitt and Hill India
Uber India
UniPin India
United Colors of Benetton India
Unlimited (Vmart Retails) India
Urban Ladder India
US Polo Association India
V-Mart India
Van Heusen India
Vero Moda India
Vijay Sales India
W for women India
Wakefit India
Westside India
Wildcraft India
William Penn India
Wonderchef India
Woodland India
Wrangler India
Yatra Prime India
Yatra.com General India
Zomato India
Dec 9, 22:59 GMT
URL Delivery Issue Causing “Page Not Found” Errors - Multiple SEK & NOK brands.
Resolved - This incident has now been resolved, all affected URLs have been retrospective fixed, and service has remained stable for new transactions since 09:18 am UK.
Dec 10, 14:48 GMT
Update - Our transaction monitoring has confirmed, that all new sales from 09:18 am UK today onwards remain unaffected.

We are awaiting final confirmation from our supplier that their fix to restore affected URLs is successful. Further updates will be posted here, as we know more and the incident considered resolved.
Dec 10, 12:53 GMT
Monitoring - A fix has been implemented for all new sales, as such we have re-enabled the affected brands and will continue to monitor transactions to ensure there is no further impact.

A secondary fix is currently being tested to ensure that all affected URLs already delivered, will be corrected shortly. Further updates on this fix will be posted on this status page.
Dec 10, 11:33 GMT
Investigating - We are currently investigating an issue where some delivered gift card URLs are returning a “Page Not Found” error affecting multiple SEK & NOK brands as below;

Din Sko SE
IKEA SE
IKEA NOK
XXL Sport och Vildmark
Tradera Sweden
Panduro Hobby SE
Granngården SE
Sephora Sweden

Our team is urgently working with our supplier to identify the cause and restore normal service as quickly as possible.
Dec 10, 10:37 GMT
Transactions failing across multiple GBP brands
Resolved - This incident is now resolved, stability to transactions for the affected brands has now been restored.
Dec 10, 09:16 GMT
Monitoring - Orders are now processing successfully, all brands are now back online. We'll continue to monitor sales for a short while longer before confirming this is resolved.
Dec 10, 06:52 GMT
Update - We are continuing to investigate this issue.
Dec 10, 00:06 GMT
Investigating - We are currently seeing transactions failing across multiple GBP brands. We have reached out to the processor and will share updates here as we learn more.

Affected Brands:
Boots Online
Candy Crush 200 Gold Bars UK
Iceland
Iceland School Lunches
Lululemon UK
Lush UK
Morrisons
Morrisons OV School Lunches
Nando's UK
ODEON
Superdry
Dec 9, 22:09 GMT
Dec 9, 2025
Several Failing CAD Brands
Resolved - This incident has been resolved.
Dec 9, 18:37 GMT
Monitoring - We have enabled all brands and transactions should now be successful. We will monitor a short while before a final resolution.
Dec 9, 16:38 GMT
Update - We are continuing to work with the supplier in order to resolve this incident and stabilise gift card delivery. for the affected brands. Further updates will be posted as we know more.
Dec 9, 09:59 GMT
Investigating - We are seeing failed transactions for several CAD brands. We have contacted the supplier and will provide updates here as we have them.

Amazon Canada
Applebee’s Canada
DAVIDsTEA Canada
Google Play Canada
Groupon Canada
Hotels.com Canada
Kent Building Supplies Canada
Molly Maid Canada
Mountain Equipment Canada
Red Lobster Canada
Rexall Canada
Starbucks Canada
The Keg Canada
The Loose Moose
Tim Horton's
Dec 9, 02:52 GMT
Amazon Pay India disabled
Resolved - This incident has been resolved.
Dec 9, 17:27 GMT
Update - A fix has been implemented and we are monitoring transactions.
Dec 9, 17:02 GMT
Investigating - We are currently investigating an issue with Amazon Pay India transactions failing. We are in communication with the processor and will provide updates once the issue has been identified or a fix has been put in place.
Dec 9, 16:30 GMT
Dec 8, 2025
Target AU, Strandbags AU, Officeworks AU, Oakley AU, Shutterfly USD Transactions Failing
Resolved - A fix has been implemented. All brands have been re-enabled with the exception of Shutterfly USD, which will remain offline until January 2026.
Dec 8, 23:49 GMT
Update - The supplier has confirmed technical issues affecting these brands. We are still working on a resolution.
Dec 8, 21:34 GMT
Update - We are continuing to work with the processor to resolve the issue
Dec 8, 17:35 GMT
Identified - The issue has been identified and the we are working alongside the processor to rectify the issue.
Dec 8, 09:14 GMT
Update - We are continuing to investigate this issue with the processor - Weber BBQ Australia also affected
Dec 7, 09:08 GMT
Update - We are continuing to investigate this issue.
Dec 6, 19:59 GMT
Investigating - We are currently investigating an issue with Target AU, Strandbags AU, Officeworks AU, Oakley AU and Shutterfly USD. The brands are unavailable while we look into this with the processor.
Dec 6, 09:09 GMT
System Enhancements/Update - Monday 08/12/2025 6am-7am
Completed - The scheduled maintenance has been completed.
Dec 8, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 GMT
Scheduled - One of our processors will be conducting an upgrade to their systems, which will display a maintenance window. While the maintenance window is in place no orders will be processed, any orders placed during this time will receive an error response. Any end customers who have an existing eGift Card saved will be able to use the eGift Card but any accessing the live URL redemption link will be unable to do so during the maintenance window.

Affected brands are as follows:
B&M
B&Q
Greggs
Hobbycraft
Frasers Group Credit eGift
Schuh eGift
Sports Direct eGift Credit
Love2shop Rewards eGift Card
Tapi Tillo
Nov 26, 09:35 GMT
Dec 7, 2025
Banking provider maintenance window (Dec. 6-7, 2025) - Payments will not be processed during this time
Completed - The scheduled maintenance has been completed.
Dec 7, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 15:00 GMT
Scheduled - Our banking provider HSBC will be undergoing essential maintenance on Saturday, 6 December 2025 at 15:00 GMT lasting until Sunday, 7 December 2025 at 01:00 GMT.

During this 10 hour window no payments will be received or auto matched.

Please ensure that all top ups and payments are completed during the working day prior to this maintenance window on December 5th, 2025.
Oct 30, 22:21 GMT
Dec 6, 2025
Dec 5, 2025

No incidents reported.

Dec 4, 2025
Wayfair UK transaction failing
Resolved - This incident has been resolved.
Dec 4, 23:50 GMT
Monitoring - A fix has been implemented and Wayfair UK is now available again. We are monitoring transactions.
Dec 4, 15:46 GMT
Update - The issue has been identified and a fix is in the process of being implemented.

We'll continue to update as more progress is made.
Dec 3, 17:07 GMT
Update - We are still working with the processor to resolve the issues we are currently seeing regarding Wayfair UK.
Dec 3, 10:08 GMT
Update - We are still awaiting Wayfair stock, we will update when we have more info.
Dec 2, 16:07 GMT
Identified - Wayfair UK is currently out of stock with the processor. As soon as we have stock available again we will update.
Dec 2, 09:24 GMT
Investigating - We are currently investigating an issue with Wayfair UK transactions failing. We are in communication with the processor and will provide updates once the issue has been identified or a fix has been put in place.
Dec 1, 13:10 GMT
Dec 3, 2025
Delivery Method API Endpoint Issue
Resolved - The fix we have deployed has been confirmed successful and this is now resolved.

No further errors should result from the delivery method API endpoint.
Dec 3, 18:10 GMT
Monitoring - We have made adjustments to ensure we are providing an array.

We are monitoring transactions.
Dec 3, 17:38 GMT
Investigating - We are investigating an issue with an unintentional change to our Delivery Method API Endpoint.

There may be an increase in errors, and a potential for some failing transactions.

We will update here as soon as we know more.
Dec 3, 16:47 GMT
Shein Transactions Failing - AED Currency
Resolved - This incident has been resolved.
Dec 3, 13:57 GMT
Update - This incident has now been resolved.
Dec 3, 13:56 GMT
Investigating - We are currently seeing failures when attempting transactions for Shein - 100 AED denomination. To prevent further impact, this brand's 100 AED denomination has been temporarily disabled while we investigate the issue.

We have contacted the supplier and will provide updates here as soon as more information becomes available.
Dec 3, 00:45 GMT
Love2Shop Brand Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 06:00 GMT
Scheduled - Love2Shop will be undergoing maintenance on Wednesday 12th December 6am-7am GMT.

Purchase of L2S products in stores or online will be unavailable at this time.
Nov 27, 12:29 GMT
Dec 2, 2025
Selfridges Transactions Failing - GBP
Resolved - This incident has been resolved.
Dec 2, 17:33 GMT
Monitoring - A fix has been implemented, the brand is now available again and we are monitoring transactions.
Dec 2, 15:53 GMT
Investigating - We are currently investigating an issue with Selfridges GBP. We will update when we have more information. The brand has been made unavailable at this time.
Dec 2, 09:42 GMT
Waterstones Transactions Failing - GBP Currency
Resolved - Waterstones stock issue has now been resolved. Transactions are flowing freely.
Dec 2, 14:08 GMT
Monitoring - We've been informed that transactions should be going through as intended. Therefore, we'll continue to monitor transactions and ensure they are going through as intended.
Dec 2, 13:02 GMT
Identified - Waterstones is currently unavailable as both £10 and £25 denoms are out of stock with the processor. As soon as stock becomes available again we will update.
Dec 2, 09:23 GMT
Investigating - We are currently seeing failures when attempting transactions for Waterstones. To prevent further impact, this brand has been temporarily disabled while we investigate the issue.

We have contacted the supplier and will provide updates here as soon as more information becomes available.
Dec 2, 01:19 GMT
Dec 1, 2025
Nov 30, 2025

No incidents reported.

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