Tillo system status
All Systems Operational

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

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Tillo API ? Operational
Tillo Hub ? Operational
Gift Code Hosting ? Operational
Tillo Content Operational
Content - UK Operational
Content - Europe Operational
Content - Scandinavia Operational
Content - USA & Canada Operational
Content - India Operational
Content - Australia & New Zealand Operational
Banking Service Provider ? Operational
Tillo StoreFront ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Banking provider maintenance window Dec 7, 2024 15:00 - Dec 8, 2024 02:00 GMT
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Posted on Oct 02, 2024 - 09:45 BST
Past Incidents
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 GMT
Scheduled - Walmart and Sam's Club have informed us that they will be performing scheduled system maintenance. During this time, digital gift card transactions may experience failures.

If you encounter any issues, please wait until the maintenance window has ended and reprocess your transactions. Customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance, though there may be a slight delay in delivery.

For more information on the benefits of Alder Assure, please reach out to your Account Manager.

Nov 19, 22:41 GMT
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 GMT
Scheduled - MBL has informed us that they will be performing scheduled system maintenance on Tuesday, 19th November, between 5:00 AM and 7:00 AM. During this time, you may experience intermittent disruptions or reduced functionality within the Simfoni portal. We apologize for any inconvenience this may cause and appreciate your understanding as MBL works to improve their systems.
Nov 7, 18:20 GMT
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 GMT
Scheduled - Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Sep 23, 16:04 BST
Nov 16, 2024
Nov 15, 2024
Resolved - We are seeing successful orders for these brands. This incident is resolved.
Nov 15, 14:53 GMT
Monitoring - A fix has been implemented by the processor and we have enabled the brands. We will monitor sales going through to ensure they are successful.
Nov 15, 12:14 GMT
Investigating - We are currently unable to issue gift cards for Buyagift and Red Letter Days. The brands have been disabled and the processor has been notified. We will update this incident as we learn more.
Nov 15, 11:42 GMT
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - We have been advised that the issue is now fully resolved and all orders are now processing successfully.
Nov 13, 19:08 GMT
Investigating - We are seeing multiple orders failing across INR brands, the Supplier has been notified and is investigating as high priority.

Until the issue is resolved, we've disabled processing across INR brands so please do not place any further orders until we've had confirmation of a full resolution.

Nov 13, 19:00 GMT
Resolved - Orders are going through successfully. This incident is resolved.
Nov 13, 17:08 GMT
Monitoring - A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Nov 13, 16:07 GMT
Update - The processor is investigating this and we are awaiting further updates from them.
Nov 13, 14:27 GMT
Update - We are seeing further errors for Reward Pass EUR and AUD and have disabled these brands as well.
Nov 13, 11:29 GMT
Investigating - We are seeing errors when issuing gift cards for Reward Pass GBP and USD. We have disabled these brands and reached out to the processors. We will update this incident as and when we learn more.
Nov 13, 10:43 GMT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 GMT
Scheduled - A processor for several USD, CAD, and AUD brands will be performing scheduled maintenance at this time. As part of this maintenance, digital gift card orders submitted may fail intermittently, resulting in either a timeout, error response, or no response.

Brands affected:
1-800-PetSupplies.com
Ace Hardware USA
Adidas USA
AirlineGift New Zealand
Albertsons Companies
American Eagle®
Apple Gift Card Canada
Athleta
Bakers Square
Banana Republic
Baskin-Robbins USA
Bed Bath & Beyond
Bier Markt
Blys In-Home Massage Australia
Bunnings Australia
Cabela's CA
Cadillac Bar
Callaway
Camping World USA
Canyon Creek
CB2
Celebrity Cruises USA
Champs Sports
Charity Choice
Charity on Top
Cheryl's Cookies
Chuck E.Cheese's
Clarks®
Coles Australia
Cost Plus World Market
Dave & Buster's
David Jones New Zealand
Dos Caminos
Duke's Refresher + Bar
Earls Canada
East Side Mario's
eBay
eBay Canada
eLearn New Zealand
Elephant & Castle
Esso
Fairmont Hotels & Resorts
Fanatics Canada
Fidira Australia
Fidira New Zealand
Foot Locker USA
Fruit Bouquets
Gambit USA
Gander Outdoors
GAP USA
Golf Town Canada
Great American Days USA
Guitar Center
Hard Rock Cafe
Harry & David
Harvey's
Home Depot Canada
HomeSense Canada
Hooters
HotelsGift New Zealand
Hudson's Bay Canada
iFLY
IMVU Australia
IMVU Canada
IMVU New Zealand
Jack Astor's Bar and Grill
JB Hi-Fi New Zealand
Joe’s Crab Shack
Karma Koin
Kathmandu New Zealand
Kelsey's
Kigso Canada
Kobo
Kobo Books Australia
Kobo New Zealand
Kogan Australia
Lane Bryant
League of Legends Australia
League of Legends New Zealand
League of Legends USA
Legal Sea Foods
Logan’s Roadhouse®
Magazine Gold USA
Marshalls Canada
Maurices USA
Montana's
New York Fries
Nexon Game Card Australia
Nexon Game Card New Zealand
Ninety Nine Restaurant & Pub
Nintendo eShop Canada
Old Navy
On The Border
Original Joe's
P.C. Richard and Son USA
P.F Chang's
Petro-Canada
Piccadilly
Pilot Flying J
Pinkberry
PlayStation®
Princess Cruise Lines, Ltd.
Raffles Hotels & Resorts
Reds Wine Tavern
RentacarGift New Zealand
Restaurant.com USA
Roblox Australia
Roblox Canada
Roblox New Zealand
Saks Fifth Avenue Canada
Saks Fifth Avenue OFF 5TH Canada
Sam's Club
San Luis Resort
SCADDABUSH Italian Kitchen & Bar
Shari's Berries USA
SIR Corp.
SiriusXM Radio
Skechers USA
Sobeys Canada
Sonic USA
Soothe
State & Main
Strip House
Subway Canada
Swiss Chalet
Swissôtel Hotels & Resorts
The Children's Place Canada
The Landing Restaurant Group
The Loose Moose
The Pickle Barrel
The Popcorn Factory
The Vitamin Shoppe® USA
Tijuana Flats
TQ
Village Inn®
Vudu B2B USA
Vudu B2C USA
Walgreens USA
Walmart
Walmart Canada
Wayfair Canada
west elm
Wine.com
Winners Canada
Xbox Canada
Xbox Game Pass Core

Oct 22, 18:07 BST