Tillo Status

Tillo system status

Update - We are continuing to investigate this issue.
May 03, 2024 - 12:09 BST

Identified - The issue has been identified and the processor is working on a fix. We will update here as soon as we have more information.
May 03, 2024 - 09:22 BST

Update - We are continuing to investigate this issue.
May 02, 2024 - 19:29 BST

Update - We are continuing to investigate this issue.
May 02, 2024 - 19:26 BST

Investigating - Unfortunately, we are still seeing transactions fail. We have disabled the brand and contacted the processor.
May 02, 2024 - 15:27 BST

Monitoring - The processor has advised they have put a fix in place. We have enabled the brand and are monitoring the transactions.
May 02, 2024 - 15:19 BST

Update - We are continuing to investigate
May 02, 2024 - 12:49 BST

Investigating - We are seeing all transactions for Flipkart fail. We have disabled the brand and contacted the processor. As soon as we have more information, we will update here.
May 02, 2024 - 11:05 BST

About This Site

Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.

Please feel free to subscribe to notifications.

Tillo API Operational

Tillo Hub Operational

Gift Code Hosting Operational

Tillo Content Operational

Content - UK Operational

Content - Europe Operational

Content - Scandinavia Operational

Content - USA & Canada Operational

Content - India Operational

Content - Australia & New Zealand Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Walmart/Sam’s Club Planned Maintenance May 6, 2024 06:00-07:30 BST

Walmart/Sam's will be undergoing maintenance during this time and digital gift card transactions may fail. Please hold and/or reprocess your transactions once the maintenance windows have ended.
Posted on Apr 24, 2024 - 20:13 BST

Planned Processor Maintenance for several US brands. May 8, 2024 07:00-11:00 BST

The processor for the below US brands have made us aware of planned maintenance whereby purchasing won’t be possible via api and bulk buy.

Auntie Anne's
Baja Fresh
Bath & Body Works USA
Blimpie
Cake Beauty
Carvel
Cinnabon
Delta Airlines
Dunkin' Donuts
EA Play
Google Play USA
Grubhub
Home Chef
Kigso Games
L.L.Bean
Lobster Gram
Lyft
Macy's
Marshalls
McAlister’s
Microsoft Xbox Live Digital Gift Card
Moe’s Southwest Grill
NFL® Shop
Nike USA
Nordstrom Rack
Princess Cruise Lines, Ltd.
REI
Ruby Tuesday
Schlotzsky’s
Sierra Trading Post
SiriusXM Radio
Spa & Wellness by Spa Week
Spafinder® Wellness 365™
Starbucks Canada
SweetFrog® Frozen Yogurt
T.J.Maxx
TacoTime®
Tim Horton's
Under Armour®
Whole Foods Market®
Xbox USA
Posted on Apr 09, 2024 - 10:27 BST

Past Incidents

May 3, 2024

Love2Shop Failing transactions

Resolved - Sales are going through successfully. This incident is resolved.
May 3, 10:15 BST

Monitoring - A fix has been implemented by the processor. We have enabled the brand again and will monitor sales going through.
May 3, 09:57 BST

Update - The processor has confirmed they are still working on this incident and will keep us updated.
May 3, 09:21 BST

Update - The processor are still working on a fix and we will update here as soon as we have more information.
May 2, 19:41 BST

Update - The processor are still working on a fix and we will update here as soon as we have more information.
May 2, 16:45 BST

Identified - The processor has identified the issue and is working on a fix.
May 2, 13:18 BST

Investigating - We are currently seeing transactions fail for love2Shop. We have disabled the brand. As soon as we have more information from the processor, we will update here.
May 2, 13:12 BST

May 2, 2024

Walmart/Sam’s Club Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 2, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:00 BST

Scheduled - Walmart/Sam's will be undergoing maintenance during this time and digital gift card transactions may fail. Please hold and/or reprocess your transactions once the maintenance windows have ended.
Apr 24, 20:12 BST

May 1, 2024

Tillo Hub Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 1, 11:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:30 BST

Scheduled - We will be undergoing some maintenance on our production environment.

There will be 0 downtime but there will be a delay in partner float top-ups being reflected in the hubs, during this time.
Apr 29, 10:34 BST

Apr 30, 2024

Walmart/Sam’s Club Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 BST

Apr 29, 2024

Unable to issue gift cards for some UK brands

Resolved - Transactions are going through successfully. This incident is resolved.
Apr 29, 14:37 BST

Monitoring - A fix has been implemented and we are monitoring sales going through.
Apr 29, 13:00 BST

Investigating - We are currently investigating errors for the below brands. We have disabled them temporarily and contacted the processors.

Boots Online
Iceland
Morrisons
Odeon
Superdry
One4All

We will post an update here when we know more.
Apr 29, 10:54 BST

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Love2Shop Planned Service Interruption

Completed - The scheduled maintenance has been completed.
Apr 27, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:00 BST

Scheduled - Love2shop gift cards will be temporarily unavailable due to scheduled maintenance. Previously purchased cards will not be affected.
Apr 22, 23:15 BST

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

Flipkart India - All transactions failing

Resolved - This incident has been resolved.
Apr 24, 13:44 BST

Monitoring - The processor has implemented a fix and we will monitor if sales go through.
Apr 24, 13:09 BST

Investigating - We are currently seeing all transactions failing. We have disabled the brand. As soon as we have more information from the processor we will update here.
Apr 24, 10:53 BST

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.