Welcome to Tillo's system status page - we aim for full transparency on our service and use this to keep our clients informed of any system issues that impact our service.
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window. Posted on
Oct 02, 2024 - 09:45 BST
Completed -
The scheduled maintenance has been completed.
Nov 20, 06:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 GMT
Scheduled -
Walmart and Sam's Club have informed us that they will be performing scheduled system maintenance. During this time, digital gift card transactions may experience failures.
If you encounter any issues, please wait until the maintenance window has ended and reprocess your transactions. Customers using the standard endpoint and enrolled in Alder Assure will not be affected by this maintenance, though there may be a slight delay in delivery.
For more information on the benefits of Alder Assure, please reach out to your Account Manager.
Nov 19, 22:41 GMT
Completed -
The scheduled maintenance has been completed.
Nov 19, 07:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 GMT
Scheduled -
MBL has informed us that they will be performing scheduled system maintenance on Tuesday, 19th November, between 5:00 AM and 7:00 AM. During this time, you may experience intermittent disruptions or reduced functionality within the Simfoni portal. We apologize for any inconvenience this may cause and appreciate your understanding as MBL works to improve their systems.
Nov 7, 18:20 GMT
Completed -
The scheduled maintenance has been completed.
Nov 17, 04:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 GMT
Scheduled -
Our banking provider HSBC will be undergoing essential maintenance, during this time no payments will be received or auto matched. Please ensure that all top ups and payments are completed during the working day prior to this maintenance window.
Sep 23, 16:04 BST
Resolved -
We are seeing successful orders for these brands. This incident is resolved.
Nov 15, 14:53 GMT
Monitoring -
A fix has been implemented by the processor and we have enabled the brands. We will monitor sales going through to ensure they are successful.
Nov 15, 12:14 GMT
Investigating -
We are currently unable to issue gift cards for Buyagift and Red Letter Days. The brands have been disabled and the processor has been notified. We will update this incident as we learn more.
Nov 15, 11:42 GMT
Resolved -
We have been advised that the issue is now fully resolved and all orders are now processing successfully.
Nov 13, 19:08 GMT
Investigating -
We are seeing multiple orders failing across INR brands, the Supplier has been notified and is investigating as high priority.
Until the issue is resolved, we've disabled processing across INR brands so please do not place any further orders until we've had confirmation of a full resolution.
Nov 13, 19:00 GMT
Resolved -
Orders are going through successfully. This incident is resolved.
Nov 13, 17:08 GMT
Monitoring -
A fix has been implemented and we have enabled the brands again. We will monitor sales going through.
Nov 13, 16:07 GMT
Update -
The processor is investigating this and we are awaiting further updates from them.
Nov 13, 14:27 GMT
Update -
We are seeing further errors for Reward Pass EUR and AUD and have disabled these brands as well.
Nov 13, 11:29 GMT
Investigating -
We are seeing errors when issuing gift cards for Reward Pass GBP and USD. We have disabled these brands and reached out to the processors. We will update this incident as and when we learn more.
Nov 13, 10:43 GMT
Completed -
The scheduled maintenance has been completed.
Nov 6, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 04:00 GMT
Scheduled -
A processor for several USD, CAD, and AUD brands will be performing scheduled maintenance at this time. As part of this maintenance, digital gift card orders submitted may fail intermittently, resulting in either a timeout, error response, or no response.
Brands affected: 1-800-PetSupplies.com Ace Hardware USA Adidas USA AirlineGift New Zealand Albertsons Companies American Eagle® Apple Gift Card Canada Athleta Bakers Square Banana Republic Baskin-Robbins USA Bed Bath & Beyond Bier Markt Blys In-Home Massage Australia Bunnings Australia Cabela's CA Cadillac Bar Callaway Camping World USA Canyon Creek CB2 Celebrity Cruises USA Champs Sports Charity Choice Charity on Top Cheryl's Cookies Chuck E.Cheese's Clarks® Coles Australia Cost Plus World Market Dave & Buster's David Jones New Zealand Dos Caminos Duke's Refresher + Bar Earls Canada East Side Mario's eBay eBay Canada eLearn New Zealand Elephant & Castle Esso Fairmont Hotels & Resorts Fanatics Canada Fidira Australia Fidira New Zealand Foot Locker USA Fruit Bouquets Gambit USA Gander Outdoors GAP USA Golf Town Canada Great American Days USA Guitar Center Hard Rock Cafe Harry & David Harvey's Home Depot Canada HomeSense Canada Hooters HotelsGift New Zealand Hudson's Bay Canada iFLY IMVU Australia IMVU Canada IMVU New Zealand Jack Astor's Bar and Grill JB Hi-Fi New Zealand Joe’s Crab Shack Karma Koin Kathmandu New Zealand Kelsey's Kigso Canada Kobo Kobo Books Australia Kobo New Zealand Kogan Australia Lane Bryant League of Legends Australia League of Legends New Zealand League of Legends USA Legal Sea Foods Logan’s Roadhouse® Magazine Gold USA Marshalls Canada Maurices USA Montana's New York Fries Nexon Game Card Australia Nexon Game Card New Zealand Ninety Nine Restaurant & Pub Nintendo eShop Canada Old Navy On The Border Original Joe's P.C. Richard and Son USA P.F Chang's Petro-Canada Piccadilly Pilot Flying J Pinkberry PlayStation® Princess Cruise Lines, Ltd. Raffles Hotels & Resorts Reds Wine Tavern RentacarGift New Zealand Restaurant.com USA Roblox Australia Roblox Canada Roblox New Zealand Saks Fifth Avenue Canada Saks Fifth Avenue OFF 5TH Canada Sam's Club San Luis Resort SCADDABUSH Italian Kitchen & Bar Shari's Berries USA SIR Corp. SiriusXM Radio Skechers USA Sobeys Canada Sonic USA Soothe State & Main Strip House Subway Canada Swiss Chalet Swissôtel Hotels & Resorts The Children's Place Canada The Landing Restaurant Group The Loose Moose The Pickle Barrel The Popcorn Factory The Vitamin Shoppe® USA Tijuana Flats TQ Village Inn® Vudu B2B USA Vudu B2C USA Walgreens USA Walmart Walmart Canada Wayfair Canada west elm Wine.com Winners Canada Xbox Canada Xbox Game Pass Core
Oct 22, 18:07 BST